THEY WERE STAYING IN SEPAREAT VILLAS. WE LIVE IN A WORLD OF ONNELI ACCESS AND MOBILE PSAP. THAT INCLUDES OUR DAY TO DAY FINANCIAL LIFE. STEWT:AR YEAH. WESH 2’S DAVE MCDANIEL LOOKS AT MOUNTING FRUSTRATION WITAH TECHNOLOGY CHANGE THAT DIDN’T ROLL OUT AS EXPECTED FOR A LOCAL CREDIT UNION. DAVE: CUSTOMERS GOING IN AND OUT AT THE VYSTAR IN SANFORD. AL SO USING THE ATM OUT FRONT. A WOMAN AT THE BRAH NCUSING AN ATM IN OVIO.ED ROUTINE BUSINESS, UNTIL YOU REALIZE ONLINE AND MOBILE APP USE HAS BEEN OFF THE TABLE FOR MORE THAN A WEEK. >> I HAVE A LOT OF PROBLEM IS, CAN’T CHECK INTO MY ACCOUNT ONLINE. DAVE: HER HUSBAND CAN’T MAKE ROUTINE TRIPS TO THE BRANCH. HE’S AN OVER THE ROAD TRUCK.ER >> IT’S BEEN VERY, VERY HARD, THEY WANT ME TO GO TO THE ATM EVERY DAY, TWO, THREE TIMES A DAY. DA:VE EARLIER IN THE DAY THE MESSAGE ON THE VYSTAR SITE WAS, "ONLINE & MOBILE BANKING UNAVAILABLE. OUR TEAMS ARE WORKING ASUI QCKLY AS WE CAN TO RESOLVE ISSUES." >> I CAN’T PAY MY CREDIT CAS,RD I CAN’T MAKE ANY TRANSRSFE ONLINE LIKE I’M NORMALLY ENTITLEDO. T DAVE: THE ISSUEAS A W TECHNOLOGY UPDATE THAT DIDN’T LAUNCH PROPERLY MORE THAN A WEEK O.AG VYSTAR ASSURING IN ITS MESSAGING, "REST ASSURED, YOUR ACCOUNTS, BALANCES AND TRANSACTIONS ARE SAFE, SECURE AND ACCURATE ON OUR CORE SYSTEMS." MEANING YOUR BUSINESS WAS TO BE DONE IN PERSON OR OVER THE PHONE. CUSTOMERS WERE TOLD AT THE BRANCHEV LEL. >> I HAVE TO WAIT. WAIT. THEY CAN DO NOTHING. DAVE: AS THE DAYS PILE UP FOR A LACK OACF CESS ONLINE, CUSTOMERS ARE GETTING MORE AND MORE FRUSTRATED. >> I CAN’T GILON TO SEE MY ACCOUNTS. CHECKING, SAVINGS, BUSINESS SAVINGS, PERSONAL SAVINGS. DAVE: BUT MID AFTERNOON, A NEW MESSAGE ON THE VYSTAR WEBSITE, "YOU CAN ACCESS YOUR ACCOUNT VIA COMPUTER OR MOBILE BROWSER. E DUTO HIGH DEMAND, YOU MAY EXPERIENCE A DEL."AY DAVE MCDANIEL, WESH NE.
VyStar Credit Union members experience delays as mobile banking app goes down
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Updated: 7:47 PM EDT May 24, 2022
Online and mobile app use has been off the table for VyStar Credit Union members for more than a week, so showing up in person or calling a customer service number have been the options available."I have a lot of problems. I can't check into my account online," customer Carla Garcia-Mendoza said. Her husband can't make routine trips to the branch. He's an over-the-road trucker."It's been very, very hard. They want me to go to the ATM every day, two, three times a day," Jameson Mendoza said. Earlier in the day, the message on the Vystar site read: "Online & Mobile Banking Unavailable. Our teams are working as quickly as we can to resolve issues.""I can't pay my credit cards. I can't make any transfers online like I'm normally entitled to," Mendoza said. The issue was a technology update that didn't launch properly more than a week ago."Rest assured, your accounts, balances and transactions are safe, secure and accurate on our core systems," Vystar assured in its messaging. Meaning your business was to be done in person or over the phone, customers were told at the branch level."I have to wait, wait. They can do nothing about it," Garcia-Mendoza said. As the days pile up for a lack of access online, customers are frustrated."For almost two weeks, I can't log in to see my accounts, my checking, my savings, my business savings," Mendoza said. But mid-afternoon, a new message on the Vystar website: "You can access your account via computer or mobile browser ... Due to high demand, you may experience a delay."
SANFORD, Fla. — Online and mobile app use has been off the table for VyStar Credit Union members for more than a week, so showing up in person or calling a customer service number have been the options available.
"I have a lot of problems. I can't check into my account online," customer Carla Garcia-Mendoza said.
Her husband can't make routine trips to the branch. He's an over-the-road trucker.
"It's been very, very hard. They want me to go to the ATM every day, two, three times a day," Jameson Mendoza said.
Earlier in the day, the message on the Vystar site read: "Online & Mobile Banking Unavailable. Our teams are working as quickly as we can to resolve issues."
"I can't pay my credit cards. I can't make any transfers online like I'm normally entitled to," Mendoza said.
The issue was a technology update that didn't launch properly more than a week ago.
"Rest assured, your accounts, balances and transactions are safe, secure and accurate on our core systems," Vystar assured in its messaging.
Meaning your business was to be done in person or over the phone, customers were told at the branch level.
"I have to wait, wait. They can do nothing about it," Garcia-Mendoza said.
As the days pile up for a lack of access online, customers are frustrated.
"For almost two weeks, I can't log in to see my accounts, my checking, my savings, my business savings," Mendoza said.
But mid-afternoon, a new message on the Vystar website: "You can access your account via computer or mobile browser ... Due to high demand, you may experience a delay."
