Cannot sign in to U-verse app

We are here to help you get back into the U-verse app, jomida123.

We recommend that you reset your password, because this may resync your account on our end.

Also, we suggest that you uninstall and reinstall the app to make sure that everything is up to date.

Here are some more questions, if that does not work.

• When did this start happening?
• What error code are you getting, when you try to log in to the app?

We need to know the exact error code and the day it started happening, so that we know how to trouble shoot more.

Let us know if this helps.

Marc, AT&T Community Specialist

Started happening about 2-months ago. 
No code. 
Msg: Login Required. Please login with your U-verse member ID(email address)

I have confirmed login ID and changed password. This ID and password allows me to login to my Att. Com account, however, not the U-verse app as before. 

HI, jomida123.

Thank you for the update.

We are sorry for the inconvenience this has caused you. Our engineers are working as fast as possible to get the app working. We do not have an ETA at this time but you will know when this is fixed, when you can sign into the app without any issues.

If you have any other questions or concerns, feel free to reach back out.

Thank you for choosing AT&T.

Marc, AT&T Community Specialist

No this answer doesn’t help or offer any insight into the problem. 

This answer to my question is the same cookie cutter response that I have been getting from get AT&T support for the last 2 months, after literally hours of “troubleshooting “. It should not take this long for proficient programmers to correct the issue.

Real talk— is the service still offered and available⁉️ The truth may mean loss of sudscribers‼️

@jomida123 

Hello.  The app works for us as is. Are you certain you're using the correct credentials, specifically the Uverse member ID?

Also, what device are you trying this on?  ATT has recently withdrawn support for older versions of Android.   

I have confirmed my ID with ATT support and I have changed my password several times. The app was being used on my iPad and iPhone 6s. The phone stopped automatically logging on about 2 months ago. I couldn’t log back on. The iPad was working well until a couple of weeks ago when I was instructed by ATT support to log off then log on. Could not log back on. They diagnosed the problem as password issue that was being corrected by ATT and should be solved soon. 

We'll see. You should be prepared to accept that older device support is  being removed, sometimes with little to no warning.  

To be sure those credentials are correct, login to a website like CNN or Fox that accepts Uverse subscribers and see if it lets you in.  At least then you'll have some assurances.  

Thank you.