Cannot connect to HONORS WiFi using iOS devices
Apr 14, 2016, 6:47 am
#1
Original Poster
Join Date: Apr 2016
Posts: 1
Cannot connect to HONORS WiFi using iOS devices
I have had an issue connecting to the HHONORS network at multiple Hilton brand properties. I wrote up the post below with all the details as well as several things I tried to resolve the issue.
https://philditguy.wordpress.com/201...rs-wifi-blues/
The issue is that when I choose 'HHonors', I see a checkmark next to HHonors in the settings app, the connection does receive an IP Address, but I never see the WiFi icon on the top of the screen. This happens with three different devices (iPhone 6, ipad mini, iPad Air with Retina Display) at four different properties. I am able to connect to airport wifi and other public and private networks with these devices.
Appreciate any thoughts beyond those referenced in the post above.
PhilD
https://philditguy.wordpress.com/201...rs-wifi-blues/
The issue is that when I choose 'HHonors', I see a checkmark next to HHonors in the settings app, the connection does receive an IP Address, but I never see the WiFi icon on the top of the screen. This happens with three different devices (iPhone 6, ipad mini, iPad Air with Retina Display) at four different properties. I am able to connect to airport wifi and other public and private networks with these devices.
Appreciate any thoughts beyond those referenced in the post above.
PhilD
Apr 14, 2016, 9:32 am
#2
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
this could be a setting issue. maybe you have a custom setting on all your devices that is due to how you have set them up to connect to a specific wifi network (e.g. work/home)
try this:
#6
Still can’t connect?
Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
https://support.apple.com/en-us/HT204051
try this:
#6
Still can’t connect?
Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
https://support.apple.com/en-us/HT204051
Apr 14, 2016, 12:41 pm
#5
Join Date: Sep 2009
Location: Midwest USA
Programs: AA EXP, HH Diamond, Hyatt Globalist
Posts: 591
I have the same problem at most Hilton hotels with my Apple devices. When I take my wife and daughter with me, theirs have the same problem. My android phone and Windows laptop connect without issue. I'm currently at a Doubletree which uses a different connection option but it still lags during the connection.
I found that if you just leave it for a while or put it in airplane mode and leave Wifi on of course, it will connect eventually. It used to frustrate me at first, but now I know how to deal with it.
I found that if you just leave it for a while or put it in airplane mode and leave Wifi on of course, it will connect eventually. It used to frustrate me at first, but now I know how to deal with it.
Apr 14, 2016, 1:42 pm
#7
Join Date: Sep 2009
Location: Midwest USA
Programs: AA EXP, HH Diamond, Hyatt Globalist
Posts: 591
If you are subscribed to AT&T, it will connect without prompting as long as AT&T is the provider at that hotel (or anywhere else for that matter). Lately, a lot of the hotels I've been staying at don't have AT&T as their WiFi provider.
Apr 24, 2018, 7:31 pm
#9
Join Date: Apr 2018
Posts: 1
If you are having issues joining the WiFi on an iOS device it's usually because it's not automatically opening the gateway page. To manually open the page, do the following on your iOS device:
- Connect to the WiFi (attwifi, hhonors, etc.)
- Enter the address "1.1.1.1" in a web browser (Safari, et al.)
- Complete the gateway page sign-in
Last edited by ActionScripted; Apr 24, 2018 at 7:32 pm Reason: formatting
Apr 25, 2018, 7:59 am
#11
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
To manually open the page, do the following on your iOS device:
- Connect to the WiFi (attwifi, hhonors, etc.)
- Enter the address "1.1.1.1" in a web browser (Safari, et al.)
- Complete the gateway page sign-in
Apr 25, 2018, 3:10 pm
#13
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
I had neither VPN nor Boingo and I had the problem. Interestingly, since I put VPN on the iOS device, I have not had the problem.
Apr 26, 2018, 6:25 am
#14
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,347
Restarting my iPad seems to solve the wifi problem I've been having at hotels.
In my case, getting to the gateway page is not the issue, it just doesn't seem to connect at all.
In my case, getting to the gateway page is not the issue, it just doesn't seem to connect at all.
Apr 26, 2018, 1:44 pm
#15
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,129
If you are having issues joining the WiFi on an iOS device it's usually because it's not automatically opening the gateway page. To manually open the page, do the following on your iOS device:
- Connect to the WiFi (attwifi, hhonors, etc.)
- Enter the address "1.1.1.1" in a web browser (Safari, et al.)
- Complete the gateway page sign-in