Help Desk Presentation

COM Orientation
Using OneSource
 The first time you log
into OneSource,
you’ll be asked to
select a home page.
Please choose an
page that reflects
your responsibilities
at OSUWMC.
 You can always
change your page at
a later date.
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Help Desk Website
 Located on OneSource
home page under
“MyWorkplace”
 Contains useful information
regarding many common
questions received by the
Help Desk
 Easy to read step-by-step
instructions
 Visual aides
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Forwarding OSU campus email
 Log in to my.osu.edu with
your OSU credentials
(name.#)
 Click “Change E-Mail
Delivery” on the left side
of the page
 Select “Deliver my email to the following
address:” and enter your
OSUWMC email address
in the box below.
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Accessing Webmail
 While on OneSource,
click the “Email” link at
the top of the page. Use
your OSUWMC
credentials to log in.
 You can also visit the site
manually anywhere at
http://webmail.osumc.edu
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Webmail Overview
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Email Signatures
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Personal Folders vs. Public Folders
 Personal Folders can be very
helpful when trying to organize
your email messages
 Public Folders are public places to
store Outlook items for sharing
 Can contain group calendars, email
accounts, contacts, documents, etc.
 DO NOT use these to store
personal or sensitive information
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Spam Filter https://spam.osumc.edu/
 Spam Filter notifications
come to your Inbox
 “View” will take you to
your spam filter account
 “Release” will send the
email to your Inbox
 “Safelist” will add the
address as an approved
sender
 “Not Spam” alerts the
spam filter that it has
captured a false positive
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“View” will take
you to your spam
filter account
“Release” will send the email to
your Inbox
Access the spam filter any time by visiting https://spam.osumc.edu/
Out Of Office
Use “Automatic Replies” to
set an Out of Office message
Designate a specific Time/Date range in which would
want the message to reply
Create different messages for contacts from both
inside and outside of OSUWMC
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OSUWMC Email Archive
 Every mail account at OSUWMC is subject to 90-day
message archival
 You can access older messages via the “OSUMC E-mail
Archive” folder in Outlook
 Not available via Webmail
 The Archive contains all
messages ever received by the
account
 The Archive is configured to
mirror your mailbox hierarchy
 Search or Browse messages
 Access the archive any time at
nearpoint.osumc.edu
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Secure Mail
 SecureMail is used to protect patient information and to ensure
compliance with HIPAA requirements. It provides OSUWMC
employees a way to share confidential information (e.g. medical
record numbers, credit card numbers or social security numbers,
etc.) with external recipients securely.
 OSUWMC employees can send secure e-mail messages by adding
[Secure Mail] somewhere on the subject line. The brackets, [ ], must
be included. The words “Secure” and “Mail” are not case sensitive.
 EXAMPLES:
• Your Blood Results [SECURE MAIL]
• Hospital Statement for MRN# 123456 [SECURE MAIL]
 Recipients can access these messages by clicking the link provided
in the e-mail notification indicating they have a secure message.
They will first be prompted to create an account.
 They can also access the mailbox at any time by using the address
https://SecureMail.osumc.edu/messenger
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WebEx Conferencing
 Schedule phone and
web conferences
 Integrates into Outlook
 One-click meeting
creation
 Share presentations or
demonstrate
applications by
sharing your desktop
 Toll free dial in number
available
In order to have WebEx Productivity Tools installed, submit a Non-Catalog
Request through eServices or call the Help Desk at 293-3861, option 2.
https://osumc.webex.com
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What is
?
 OSU Provided Online Cloud Storage Offering
 Partnered with Box.com
 50GB per user (10x more than personal accounts)
 Available to all faculty & staff
 Uses OSU Logon ID (lastname.#) accounts only
 Only approved online/cloud solution for OSUWMC
 Personal files
 OSUWMC information classified as limited or public
 Not approved for information classified as restricted
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What are some
use cases?
 Access information from anywhere via web
 Apps available on mobile devices (iPhone, Android, etc.)
 Share files with other people using BuckeyeBox
 Synchronize files between multiple devices
 All of OSU - Not just the Wexner Medical Center
 Departmental folder options available upon special request
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How do I setup my
?
 Setup your account by going to http://box.osu.edu
 Must know your OSU Logon ID (lastname.#) & password
 Account issues go to OSU IT Service Desk (688-HELP)
 Once setup access your BuckeyeBox:
 Internet browser - https://osu.box.com/login
 Mobile device – Install the
app from the app store
 Synchronize files between computers using BoxSync
 Help Desk can install BoxSync on OSUWMC computers
 Creates a folder “My Box Files” and automatically uploads
files placed in folder to BuckeyeBox
 Monitored for restricted information
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To use or not to use
 If you suspect the information is restricted, don’t put
it in BuckeyeBox
 The BoxSync tool cannot be used on Auto-Logins or
other shared devices
 BuckeyeBox is the only approved cloud service for
OSUWMC devices
 BuckeyeBox is just one of many options to store
information
 Questions on where to store your data? Call the
OSUWMC Help Desk at 3-3861
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Questions?
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Email Overview
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Group
Memberships
 Every OSUWMC
employee is a member of
various email distribution
lists
 You can see which lists
you are a part of by
looking yourself up in the
Address book, rightclicking on your name,
and selecting
“Properties.” The
“Member Of” box will list
all mail groups and
distribution lists that you
belong to.
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Delegate Access
 Gives others permission to receive
items and respond on your behalf
 Can be found under the “Account
Settings” button under “File”
menu in Outlook 2010
 Different permissions can be given
for each different area of your
Outlook account
 Multiple people may be assigned as
delegates for the account
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Email Signatures
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Email Signatures Continued
Or….
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Personal Folders vs. Public Folders
 Folders are public places to store
Outlook items for sharing
 Can contain group calendars, email
accounts, contacts, documents, etc.
DO NOT use these
to store personal or
sensitive information
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Out Of Office
 Use “Automatic
Replies” to set an
Out of Office message
 Designate a specific Time/Date
range in which would want the
message to reply
 Create different messages for
contacts from both inside and
outside of OSUWMC
26
OSUWMC Email Archive
 Every mail account at OSUWMC is subject to
90-day message archival
 You can access older messages via the
“OSUMC E-mail Archive” folder in Outlook
 The Archive contains all
messages ever received by
the account
 The Archive is configured to
mirror your mailbox hierarchy
 Search or Browse messages
 Access the archive any time
at nearpoint.osumc.edu
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WebEx Conferencing
 Schedule phone and
web conferences
 Integrates into Outlook
 One-click meeting
creation
 Share presentations or
demonstrate
applications by
sharing your desktop
 Toll free dial in number
available
In order to have WebEx Productivity Tools installed, submit a Non-Catalog
Request through eServices or call the Help Desk at 293-3861, option 2.
https://osumc.webex.com
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