TRITON Unified Security Center Help, Version 7.7 - Websense

TRITON Unified Security Center Help 

Websense ® TRITON Unified Security Center 

v7.7

©2011-2012, Websense Inc. 

All rights reserved. 

10240 Sorrento Valley Rd., San Diego, CA 92121, USA 

Published 2012 

Printed in the United States of America and Ireland. 

The products and/or methods of use described in this document are covered by U.S. Patent Numbers 6,606,659 and 6,947,985 

and other patents pending. 

This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic 

medium or machine-readable form without prior consent in writing from Websense Inc. 

Every effort has been made to ensure the accuracy of this manual. However, Websense Inc., makes no warranties with 

respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular purpose. 

Websense Inc. shall not be liable for any error or for incidental or consequential damages in connection with the furnishing, 

performance, or use of this manual or the examples herein. The information in this documentation is subject to change 

without notice. 

Trademarks 

Websense, the Websense Logo, Threatseeker and the YES! Logo are registered trademarks of Websense, Inc. in the United 

States and/or other countries. Websense has numerous other unregistered trademarks in the United States and 

internationally. All other trademarks are the property of their respective owners.

Contents 

Topic 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 

Logging on to the TRITON console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 

Logging on with two-factor authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 

Security certificate alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 

TRITON console session time outs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 

Managing your account through the MyWebsense Portal . . . . . . . . . . . . . . . . . . . 7 

Websense technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 

Topic 2 Configuring TRITON Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 

Viewing your account information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 

Setting user directory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 

Introducing administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 

Global Security Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 

TRITON administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 

Enabling access to the TRITON console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 

Adding a local account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 

Adding a network account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 

Editing a local account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 

Editing a network account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 

Setting email notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 

Configuring certificate authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 

How does certificate authentication work . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 

Setting up attribute matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 

Audit log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 

Topic 3 Accessing Appliances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 

Managing appliances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 

Registering an appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 

Editing appliance details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 

Configuring an existing appliance for single sign-on . . . . . . . . . . . . . . . . . . . 32 

Topic 4 Backup and Restore of TRITON Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 

Scheduling TRITON infrastructure backups . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 

Running immediate backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 

Restoring TRITON infrastructure backup data . . . . . . . . . . . . . . . . . . . . . . . . . . 35 

Changing backup settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 

Synchronizing TRITON infrastructure and TRITON - Web Security backups. . 37 

TRITON Unified Security Center Help i

Contents 

ii Websense TRITON Unified Security Center

1 

Getting Started 

TRITON Console Help | Web, Data, and Email Security Solutions | v7.7 

The TRITON Unified Security Center is a browser-based console that provides a 

central, graphical interface to the general configuration, policy management, and 

reporting functions of your Websense security software. 

The TRITON console includes one or more of the following modules, depending on 

your subscription: 

 

 

 

TRITON - Web Security works in conjunction with integration devices 

(including proxy servers, firewalls, routers, and caching appliances) and enables 

you to develop, monitor, and enforce Internet access policies. 

TRITON - Data Security protects organizations from information leaks and data 

loss both at the perimeter and inside the organization. 

TRITON - Email Security protects your organization against the threats of 

malware, spam, and other unwanted content in email traffic. 

If your subscription includes TRITON Mobile Security, the TRITON console also 

provides a link to the Mobile Security portal: a cloud-based console used to manage 

threat protection and data loss prevention for mobile devices. 

To learn to use the TRITON console, browse this guide or use select one of the 

following topics as a launch point. 

First steps 

• Logging on to the TRITON console 

• Navigating in the TRITON console 

• Managing your account through the 

MyWebsense Portal 

• Viewing your account information 

Other administrator tasks 

• Configuring certificate authentication 

• Audit log 

• Managing appliances 

Manage administrators 

• Introducing administrators 

• Setting user directory information 

• Enabling access to the TRITON 

console 

• Setting email notifications 

Backup and restore 

• Scheduling TRITON infrastructure 

backups 

• Restoring TRITON infrastructure 

backup data 

TRITON Unified Security Center Help 1


Logging on to the TRITON console 


Related topics: 

Logging on with two-factor authentication, page 3 

Security certificate alerts, page 4 

TRITON console session time outs, page 5 

The TRITON console is the central configuration interface used to manage software 

configuration and settings for your Websense software modules. This Web-based tool 

runs on the following supported browsers: 

Microsoft Internet Explorer 8 and 9 

Note 

If you are using Internet Explorer, make sure Enhanced 

Security Configuration is switched off. 

Also, if you are using Internet Explorer 8, Compatibility 

View is not supported. 

 

 

Mozilla Firefox 4.x and later 

Google Chrome 13 and later 

Although it is possible to launch the TRITON console using some other browsers, use 

the supported browsers to receive full functionality and proper display of the 

application. 

Note 

Some animations in the TRITON console depend on the 

browser settings. In Internet Explorer, select the Tools > 

Internet Options > Advanced > Multimedia > Play 

animation in webpages option to ensure animations 

display properly. 

To launch the TRITON console, do one of the following: 

 

 

 

On Windows machines, go to Start > Programs > Websense, and then select 

TRITON Unified Security Center. 

Double-click the TRITON Unified Security Center shortcut placed on the desktop 

during installation. 

Open a supported browser on any machine in your network and enter the 

following: 

https://:9443/triton/ 

2 Websense TRITON Unified Security Center


Substitute the IP address or hostname of the TRITON machine. It is recommended 

that you use the IP address, especially when launching the TRITON console from 

a remote machine. 

After installation, the default user, admin, has full administrative access to all 

modules of the TRITON console. The account cannot be deleted, and the user name 

cannot be changed. The admin password is configured during installation. 

At the logon page, enter your User name and Password, then click Log On. If your 

organization is using two-factor authentication, see Logging on with two-factor 

authentication, page 3. 

Note 

If you are using a local user name created in the TRITON 

console and that user name and password match a network 

account user name and password, the local account takes 

precedence. 

If you are unable to connect to the TRITON console from a remote machine, make 

sure that your firewall allows communication on that port. 

Windows 7 considerations 

If you are using the Windows 7 operating system, you may need to run the browser as 

administrator for it to allow ActiveX controls. 

1. Right-click the browser application and select Run as administrator. 

2. Log on to the TRITON console and accept the security certificate as described 

above. 

Adobe Flash Player 

Adobe Flash Player v8 or beyond is required for the Data Security, Web Security, and 

Email Security dashboards. All the other functions of the TRITON console can 

operate without Flash. If you do not already have Flash Player, you are prompted to 

install it when you log on. Click the link that is supplied and download Flash Player 

from the Adobe download center. 

Logging on with two-factor authentication 


If you are using two-factor authentication, you do not usually see the logon page. 

Instead, when you access the TRITON console URL: 

1. The console detects whether a client certificate is installed. 

2. You provide your two-factor authentication credentials as defined by your 

organization. 



3. After successful authentication, the TRITON console receives the client 

certificate and checks that it matches the signature in the uploaded root CA 

certificates. 

4. If the signature matches, the TRITON console checks for a full match with the 

certificates that you have either uploaded to the TRITON console, or imported 

from your user directory. 

5. If a match is found, you are logged on to the console. 

If no certificate match is found, the logon process depends on the fallback options that 

have been set up: 

 

 

Attribute matching checks if the client certificate contains a property matching a 

specific LDAP attribute in your user directory. 

Password authentication can be enabled in case certificate matching and attribute 

matching fails. 

If neither of these options is available, you cannot log on without a matching 

certificate. 

If all of your administrator accounts are configured to use two-factor authentication, 

and you encounter an issue where your administrators do not have client certificates or 

certificate matching is failing, you can still log on to the TRITON console as follows: 

1. Open a browser on the TRITON Management Server machine. You can access the 

machine using a Remote Desktop Connection. 

2. Go to the URL https://127.0.0.1:9443/triton (or https://localhost:9443/triton). 

3. Log on using the admin user name and password. 

You can then configure your two-factor authentication options to provide a fallback 

for your other administrators. See Configuring certificate authentication, page 25. 

Security certificate alerts 


An SSL connection is used for secure, browser-based communication with the 

TRITON console. This connection uses a security certificate issued by Websense, Inc. 

Because the supported browsers do not recognize Websense, Inc., as a known 

Certificate Authority, a certificate error is displayed the first time you launch the 

TRITON console from a new browser. To avoid seeing this error, you can install or 

permanently accept the certificate within the browser. See the Websense Technical 

Library for instructions. 



Once the security certificate has been accepted, the TRITON Unified Security Center 

logon page is displayed in the browser window. 

Note 

If you are using Internet Explorer, the certificate error will 

still be present after you accept the certificate. You must 

close and reopen your browser to remove the error 

message. 

TRITON console session time outs 


A TRITON console session ends 30 minutes after the last action taken in the user 

interface (clicking from page to page, entering information, caching changes, or 

saving changes). A warning message is displayed 5 minutes before session end. 

 

 

 

 

If there are uncached or unsaved changes, the changes are lost when the session 

ends. Remember to save and deploy changes regularly. 

If the TRITON console is open in multiple tabs of the same browser window, all 

instances share the same session. If the session times out in one tab, it times out in 

all tabs. 

If the TRITON console is open in multiple browser windows on the same 

computer, the instances, by default, share the same session. 

If the session times out in one window, it times out in all windows. 

In the following instances, you can open multiple TRITON instances that do not 

share a session. In these situations, if one window times out, the others are not 

affected. 

• Use the File > New Session command to open a new Internet Explorer 8 or 9 

window. 

• Use Internet Explorer to open one connection to the TRITON console, and 

then use Firefox or Chrome to open another connection. 

If you close the browser without logging off of the TRITON console, or if the remote 

machine from which you are accessing a TRITON module shuts down unexpectedly, 

you may be temporarily locked out. Websense software typically detects this issue 

within about 2 minutes and ends the interrupted session, allowing you to log on again. 



Navigating in the TRITON console 


The TRITON Settings interface can be divided into 5 main areas: 

1. Banner 

2. TRITON toolbar 

3. Module toolbar 

4. Navigation pane 

5. Content pane 

The banner shows: 

 

 

Your current logon account 

A Log Off button, for when you’re ready to end your administrative session 

The TRITON toolbar indicates which module is active, and lets you launch other 

TRITON modules. It also provides access to Help, tutorials, the Technical Library, 

and other useful information. 

When you log on to the TRITON console, the module you last accessed is active and 

the button for that module in the TRITON toolbar is yellow. Buttons for modules that 

are installed but not currently active are blue, and buttons for uninstalled modules are 

grey. 

The module toolbar contains information and options relevant to the module that is 

currently active. If you are configuring TRITON settings or appliances, it contains 

your TRITON administrator permissions. 



The navigation pane contains the available navigation choices for the TRITON 

module or TRITON configuration option that is currently selected. The content pane 

varies according to the selection in the navigation pane. 

For more information about specific modules, see: 

 

 

 

TRITON - Data Security Help 

TRITON - Email Security Help 

TRITON - Web Security Help 

Managing your account through the MyWebsense Portal 


Websense, Inc., maintains a customer portal at www.mywebsense.com that you can 

use to access product updates, patches and hotfixes, product news, evaluations, and 

technical support resources for your Websense software. 

When you create an account, the account is associated with your Websense 

subscription key or keys. This helps to ensure your access to information, alerts, and 

patches relevant to your Websense product and version. 

Multiple members of your organization can create MyWebsense logons associated 

with the same subscription key. 

Websense technical support 


Technical information about Websense software and services is available 24 hours a 

day at support.websense.com, including: 

 

 

 

 

 

 

 

 

 

the latest release information 

the searchable Websense Knowledge Base 

Support forums 

Support Webinars 

show-me tutorials 

product documents 

answers to frequently asked questions 

Top Customer Issues 

in-depth technical papers 

For additional questions, click the Contact Support tab at the top of the page. 

If your issue is urgent, please call one of the offices listed below. You will be routed to 

the first available technician, who will gladly assist you. 



For less urgent cases, use our online Support Request Portal at ask.websense.com. 

For faster phone response, please use your Support Account ID, which you can find 

in the Profile section at MyWebsense. 

Location Contact information 

North America +1-858-458-2940 

France Contact your Websense Reseller. If you cannot locate 

your Reseller: +33 (0) 1 5732 3227 

Germany Contact your Websense Reseller. If you cannot locate 

your Reseller: +49 (0) 69 517 09347 

UK 

Contact your Websense Reseller. If you cannot locate 

your Reseller: +44 (0) 20 3024 4401 

Rest of Europe Contact your Websense Reseller. If you cannot locate 

your Reseller: +44 (0) 20 3024 4401 

Middle East Contact your Websense Reseller. If you cannot locate 

your Reseller: +44 (0) 20 3024 4401 

Africa Contact your Websense Reseller. If you cannot locate 

your Reseller: +44 (0) 20 3024 4401 

Australia/NZ Contact your Websense Reseller. If you cannot locate 

your Reseller: +61 (0) 2 9414 0033 

Asia 

Contact your Websense Reseller. If you cannot locate 

your Reseller: +86 (10) 5884 4200 

Latin America +1-858-458-2940 

and Caribbean 

For telephone requests, please have ready: 

 

 

 

 

Websense subscription key 

Access to the Websense management console. 

Access to the machine running reporting tools and the database server 

Familiarity with your network’s architecture, or access to a specialist 


2 

Configuring TRITON 

Settings 


The TRITON Unified Security Center helps you manage Web, data, and email 

security configuration, policies, and reporting from a central management console. 

To facilitate this centralized management, Global Security Administrators (including 

the default admin account) can use TRITON Settings create and configure 

administrator accounts with: 

 

 

 

Full management access to all TRITON modules 

Full management access to a single TRITON module 

Limited access (for example, reporting-only access) to one or more TRITON 

modules 

See Introducing administrators, page 13. 

Note 

When you make changes to TRITON settings, it can take 

between 30 and 90 seconds for the changes to propagate to 

other TRITON modules. For example, if you create an 

administrator for TRITON - Data Security, it may take a 

minute or two for that administrator to appear in the Data 

Security module. 

TRITON Settings can also be used to: 

 

 

 

 

View account information and change passwords. See Viewing your account 

information, page 10. 

Set up a connection to a directory service to allow administrators to use their 

network accounts to log on to the TRITON console. See Setting user directory 

information, page 10. 

Configure a connection to an SMTP server so that administrators can receive 

email notifications when they are granted access to the TRITON console or when 

their account changes. This also allows administrators to request a password reset, 

when needed. See Setting email notifications, page 23. 

Configure two-factor authentication for administrators. See Configuring 

certificate authentication, page 25. 


Configuring TRITON Settings 

 

Audit administrator logon attempts and changes to TRITON Settings. See Audit 

log, page 28. 

Viewing your account information 


Use the TRITON Settings > My Account page to view permissions information for 

your account, and to select a preferred language for viewing Help information. 

If you have been assigned a local user name and password for the TRITON console, 

you can also change your password on this page. 

If you log on to the TRITON console with network credentials, password changes are 

handled through your network directory service. Contact your system administrator 

for assistance. 

The permissions allocated to your account are shown in the toolbar above the page: 

 

 

Global Security Administrator means you have full access to all TRITON console 

settings and all policy, reporting, and configuration settings in all of the modules 

that are part of your subscription. See Global Security Administrator, page 13. 

If you do not have Global Security Administrator permissions, the TRITON 

modules you can access and manage are listed. 

To change your password: 

1. Enter your Current password. 

2. Enter and confirm a New password. 

• The password must be between 4 and 40 characters. 

• Strong passwords are recommended: 8 characters or longer, including at least 

one uppercase letter, lowercase letter, number, and special character (such as 

hyphen, underscore, or blank). 

3. Click OK to save your changes. 

To select a language other than English as your preferred Help language, select an 

entry in the Language drop-down list. Note that not all Help pages are available in all 

languages. If a particular Help page is not available in the selected language, the 

English page is displayed. 

Setting user directory information 


Use the TRITON Settings > User Directory page to configure directory 

communication for administrators using their network accounts. The same directory 

must be used to authenticate all administrative users. 



 

 

A user directory stores information about a network’s users and resources. 

To allow administrators to use their network accounts to log on to the 

TRITON Unified Security Center, you must configure the TRITON console to 

retrieve information from your user directory. 

Note 

User directory configuration for administrators is 

performed separately from directory service configuration 

for end users. Set up end user directory service 

configuration within each TRITON module. 

The TRITON console can communicate with the following LDAP (Lightweight 

Directory Access Protocol) directories: 

 

 

 

 

Windows Active Directory (Native Mode) 

Novell eDirectory 

Oracle Directory Service 

Lotus Notes/Domino 

It can also communicate with other generic LDAP-based directories. 

Note that: 

 

 

Duplicate user names are not supported in an LDAP-based directory service. 

Ensure that the same user name does not appear in multiple domains. 

If you are using Windows Active Directory or Oracle Directory Service, user 

names with blank passwords are not supported. Make sure that all users have 

passwords assigned. 

To enable administrators to log on to the TRITON console using a network account: 

1. Select your user directory from the User directory server list. 

2. Enter the IP address or host name to identify the directory server. 

3. Enter the Port that Websense software should use to communicate with the 

directory. 

4. Specify the User distinguished name and Password for the administrative 

account Websense software should use to retrieve user name and path information 

from the directory. 

• The account must be able to query and read from the directory, but does not 

need to be able to make changes to the directory, or be a domain 

administrator. 

• Enter the account details as a single string in the User distinguished name 

field. You can use the format “CN=user, DC=domain” or, if your organization 

uses Active Directory, “domain\username”. 

5. Click Test Connection to confirm that the directory exists at the specified IP 

address or name and port number, and that the specified account can connect to it. 



6. Enter the Root naming context that the TRITON console should use to search for 

user information. This is required for generic LDAP directories, Lotus Notes/ 

Domino, and Oracle Directory Service, and optional for Active Directory and 

Novell eDirectory. If you supply a value, it must be a valid context in your 

domain. 

If the Root naming context field is left blank, Websense software begins searching 

at the top level of the directory service. 

Note 

Avoid having the same user name in multiple domains. If 

Websense software finds duplicate account names for a 

user, the user cannot be identified transparently. 

7. If your LDAP schema includes nested groups, mark Perform additional nested 

group search. 

8. To encrypt communication with the directory service, mark Use SSL encryption. 

9. If your directory service uses LDAP referrals, indicate whether Websense 

software should follow the referrals. 

10. If you have selected Generic Directory, also configure the following settings: 

• Email attribute: The attribute name used to locate a user’s email address in 

LDAP entries. The default is mail. 

• User logon ID attribute: The attribute name used to locate a user’s logon ID 

in LDAP entries. 

• User logon filter: The filter to apply when searching for user details at logon. 

This string must contain the %uid token, which is then replaced with the user 

name entered by the user when logging on. 

• User lookup filter: The filter used to find users for import on the Add 

Network Account page. You can enter %query in this field as a placeholder, 

and then click Refine search on the Add Network Account page to enter a 

new context for finding network users. 

• Group object class (optional): The LDAP object class that represents a 

group. The default is group. 

• Group Properties: Specify whether your directory schema uses the 

memberOf attribute. If it does, in the Group attribute field enter the attribute 

used to reference the groups that the user is a member of. 

If it does not, in the User group filter field enter the query used to resolve 

groups containing the specific user. You can enter %dn, which will be 

replaced by the DN of the user. 



11. Click OK. 

Note 

If you change your user directory settings at a later date, 

existing administrators become invalid unless you are 

pointing to an exact mirror of the user directory server. If 

the new server is not a mirror, you may not be able to 

distinguish between your new and existing users. 

Introducing administrators 


Administrators can access the TRITON console to configure one or more security 

solutions, manage policies, generate reports, or perform some combination of these 

tasks. The specific permissions available depend on the type of administrator. 

 

 

Global Security Administrators have full access and management permissions in 

all available TRITON modules. See Global Security Administrator, page 13. 

Other types of administrators have more restricted access to TRITON modules. 

An administrator may be given permission to manage or audit one or more 

TRITON modules using the same account. See TRITON administrators, page 14. 

You can identify administrators using their network logon credentials, or you can 

create accounts used only to access the TRITON console. See Adding a network 

account, page 18, and Adding a local account, page 16. 

Global Security Administrator 


A default Global Security Administrator role is created during installation, and the 

default user, admin, is assigned to this role. When you first log on with the password 

set during installation, you have full administrative access to all configuration settings 

in the TRITON console, and also the following permissions in the modules that are 

part of your subscription: 

 

 

 

TRITON - Web Security: Added to the Super Administrator role with 

unconditional permissions. 

TRITON - Data Security: Assigned Super Administrator permissions. 

TRITON - Email Security: Assigned Super Administrator permissions. 

You also have full permissions to manage and transparently log on to all appliances 

registered with this instance of the TRITON console. 

The permissions given to a Global Security Administrator within the individual 

TRITON modules cannot be modified. 



The admin account does not appear in the list of administrators for the Super 

Administrator role. It cannot be deleted, and its permissions cannot be modified. 

You can add further Global Security Administrators as needed. Creating multiple 

Global Security Administrators ensures that if the primary Global Security 

Administrator is not available, another administrator has access to all Websense policy 

and configuration settings. 

TRITON administrators 


TRITON administrators are given access to one or more TRITON modules (Web 

Security, Data Security, Email Security). They can also be granted access to the 

Mobile Security portal, one or more appliances registered to the TRITON console, and 

one or more Content Gateway Manager instances. 

Administrators can be given access to one or more modules, or access and account 

management permissions. The permissions these administrators have in each module 

depend on how administrators are configured within the module. By default the 

following permissions are allocated: 

 

 

 

TRITON - Web Security 

• Access: the administrator is not added to any roles, and can only access the 

Status > Dashboard and Status > Alerts pages. 

• Access and account management: the administrator is added to the Super 

Administrator role with unconditional permissions. 

Administrator permissions can be changed in TRITON - Web Security on the 

Policy Management > Delegated Administration page. 

TRITON - Data Security 

• All options: the administrator is assigned the Default access role, with access 

to the Incidents & Reports, Today, and My Settings pages. 

Administrator permissions can be changed in TRITON - Data Security on the 

Settings > General > Authorization > Administrators, and Settings > 

General > Authorization > Roles pages. 

TRITON - Email Security 

• Access: the administrator is assigned the default Reporting permissions. 

• Access and account management: the administrator is assigned Super 

Administrator permissions by default. 

Administrator permissions can be changed in TRITON - Email Security on the 

Settings > General > Administrator Accounts page. 

For appliances, administrators can be given full access or limited access to the 

appliances registered in the TRITON console. 

 

Full access enables the administrator to register and unregister appliances, and to 

access appliances directly from the TRITON console. Access is via single sign-on 

if configured (see Configuring an existing appliance for single sign-on, page 32). 



 

Limited access enables the administrator to access appliances, but not register or 

unregister them. Access can be to all appliances, including those added 

subsequently, or to specifically selected appliances. 

Administrators with account management permissions can also edit and delete other 

administrators in the TRITON console, subject to the limitations of the permissions 

they have been allocated. 

Administrators who log on to the TRITON console with a local user account can also 

change their own TRITON password (see Viewing your account information, page 

10). 

Once shared administrator accounts have been configured, an administrator logged on 

to one TRITON module (for example, TRITON - Web Security) can use the TRITON 

toolbar to switch to a different module (Data Security or Email Security) without 

needing to log on a second time. 

Enabling access to the TRITON console 


Use the TRITON Settings > Administrators page to create and manage the accounts 

that administrators use to access the TRITON console. 

Note 

This page is available only to Global Security 

Administrators and administrators that have permission to 

manage at least one TRITON module. 

In deployments that include a combination of Websense web, email, and data security 

solutions, administrator accounts can be given individual or joint access to the 

available TRITON modules. 

Next to the User Name column, the Type column displays the type of each 

administrator account: 

 

 

Local accounts are created specifically for use within the TRITON console. 

Network accounts are accounts from a supported directory service that have been 

granted access to the TRITON console (see Setting email notifications, page 23). 

To add an account, click either Add Local Account or Add Network Account (see 

Adding a local account, page 16, and Adding a network account, page 18). 

If an administrator account has an exclamation mark icon next to the name on this 

page, it is due to one or both of the following: 

 

The account does not have an email address associated with it. This means the 

administrator will not receive notifications of password changes or permission 

updates. Edit the administrator details to add an email address. 



 

The administrator permissions have been imported from Websense Data Security 

version 7.5 and Websense Web Security Gateway version 7.5 and unified within 

the TRITON console. 

For example, if in v7.5 you had an administrator with Data Security Super 

Administrator permissions and Web Security Full Reporting permissions, that 

administrator is imported into the TRITON console with the following 

permissions: 

• Data Security: access and account management permissions 

• Web Security: access only 

• Email Security: no access 

You must edit the administrator account and confirm or change the allocated 

permissions. The administrator will not be able to log on until you do this. 

If you are viewing this page as a TRITON administrator with permission to manage at 

least one TRITON module, you can manage and delete only administrator accounts 

for those modules. 

Global Security Administrators can manage and delete any existing accounts. To 

delete an account, mark the check box next to the account name and click Delete. 

Important 

If you delete an administrator account, actions performed 

by this administrator will no longer appear in the Data 

Security incident history. To preserve administrator 

actions, it is recommended that you do not delete the 

account, but instead limit the administrator’s role in 

TRITON - Data Security. 

Adding a local account 



Enabling access to the TRITON console, page 15 

Adding a network account, page 18 

Editing a local account, page 20 

Use the TRITON Settings > Administrators > Add Local Account page to add 

Websense user accounts. 

1. Enter a unique User name, up to 50 characters. 

• The name must be between 1 and 50 characters long, and cannot include any 

of the following characters: 

* < > ' ‘ { } ~ ! $ % & @ # . " | \ & + = / ; : , ^ ( ) 



• User names can include spaces and dashes. 

2. Enter a valid Email address for the user. 

This email address is used to send account information to the new administrator. 

3. Enter and confirm a Password (4-255 characters) for this user. 

Strong passwords are recommended: 8 characters or longer, including at least one 

each of the following: 

• uppercase letter 

• lowercase letter 

• number 

• special character (such as hyphen, underscore, or blank) 

Note 

If two-factor authentication is enabled and password 

authentication is disabled on the TRITON Settings > 

Certificate Authentication page, password logon is not 

available for the local account. 

4. If two-factor authentication is enabled on the TRITON Settings > Certificate 

Authentication page: 

a. Click Certificate Authentication. 

b. Browse to the location of the certificate to use for administrator authentication 

for this account. 

c. Click Upload Certificate. 

For more information, see Configuring certificate authentication, page 25. 

5. To create an administrator with full permissions across the TRITON console and 

all of the modules and appliances in your subscription, select Global Security 

Administrator. 

Note 

Only Global Security Administrators can create other 

Global Security Administrators. 

6. To send account information and access instructions to the new administrator via 

email, mark Notify administrator of the new account via email. 

To send administrator emails, you must set up SMTP details on the Notifications 

page. You can also customize the contents of the email message on the 

Notifications page (see Setting email notifications, page 23). 

7. To require the administrator to change the account password the first time he or 

she logs on to the TRITON console, mark Force administrator to create a new 

password at logon. 

8. If this account is not a Global Security Administrator, under Module Access 

Permissions, select the permissions you want to give to the new administrator. 



• Choose a setting under each of the available options (Web Security, Data 

Security, Email Security) to give the new administrator permissions to 

manage one or more of the TRITON modules. The options available depend 

on the modules in your subscription. 

For each module, choose whether the new administrator has: 

• no access to that module 

• only access to the module 

• both access and the ability to manage other administrators in that module. 

For more information see TRITON administrators, page 14. 

Note 

You can assign access permissions only for the TRITON 

modules where you have management permissions. 

• If your deployment includes one or more appliances, you can grant the 

administrator: 

• no appliance access 

• full access to all appliances 

• limited access to appliances 

If you select limited access, indicate whether the administrator can access all 

appliances or only specified appliances. 

9. When you are finished making changes, click OK. 

Adding a network account 



Setting email notifications, page 23 

Adding a local account, page 16 

Editing a network account, page 22 

Use the TRITON Settings > Administrators > Add Network Account page to add 

users defined in a supported directory service as TRITON administrators. 

Enter keywords to search on in the Search field to find the accounts that you want to 

add as TRITON administrators. Optionally, you can use the asterisk wildcard (*) as 

part of your search. 

By default, the search context for your search is the default domain context from the 

Directory Service page (see Setting email notifications, page 23). You can edit this 

context by clicking Refine search and entering a new search context in the field that 

appears. You can revert to the default context by clicking Restore default. 



If you are using Active Directory, for users the Email, Login Name, and Display 

Name fields in your selected context are searched. If you are using Novell eDirectory, 

Oracle Directory Service, or Lotus Notes/Domino, for users the Email, Display Name, 

Username, and Common Name (CN) fields are searched. For all directory services, 

the CN field is searched for groups. 

The search results list both users and groups that match the specified keywords, and 

display both user name and email address for the network account. To add a user or 

group as an administrator, mark the check box next to the account name, and then 

click the right arrow (>) to add the account to the Selected accounts list. 

To delete a user from the Selected accounts list, mark the check box next to the 

account name, and then click the left arrow ( Certificate 

Authentication page (see Configuring certificate authentication, page 25), click 

Certificate Authentication to upload or import the certificate used to authenticate the 

selected administrators during TRITON console logon. 

 

 

Click Import from LDAP to import the certificate from your user directory. 

Click Upload Certificate to browse to the location of the certificate and upload it. 

When the certificate has been imported or uploaded successfully, the certificate name, 

expiration date, issuer, and source information are displayed in the Certificate 

Authentication area of the page. 

Once you have added one or more accounts to the Selected accounts list, indicate 

whether to Notify administrator of the new account via email. To send 

administrator emails, you must set up SMTP details on the Notifications page. You 

can also customize the contents of the email message on the Notifications page (see 

Setting email notifications, page 23). 

Next, select the access permissions you want to give to the new administrators. 

 

Select Global Security Administrator to create an administrator with full 

permissions across the TRITON console and all of the modules and appliances in 

your subscription. 

Note 



 

If the accounts are not Global Security Administrators, under Module Access 

Permissions, select the permissions you want to give to the new administrators. 


Security, Email Security) to give the new administrator permissions to 

manage one or more of the TRITON modules. The options available depend 

on the modules in your subscription. 

For each module, choose whether the new administrator has: 







Note 



• If you have one or more appliances as part of your subscription, choose 

whether the new administrator has: 








When you are done selecting administrator accounts, click OK. 

Editing a local account 


Use the TRITON Settings > Administrators > Edit Local Account page to edit 

existing Websense user accounts. 

1. To change the User name, enter a unique name up to 50 characters. 

• The name must be between 1 and 50 characters long, and cannot include any 

of the following characters: 

* < > ' { } ~ ! $ % & @ # . " | \ & + = / ; : , 

• User names can include spaces and dashes. 

2. To change the administrator Email address, enter a valid address for the user. 

This email address is used to send account information to the administrator. 

3. To reset the administrator’s Password, enter and confirm a password (4-255 

characters). 

Strong passwords are recommended: 8 characters or longer, including at least one 

each of the following: 

• uppercase letter 

• lowercase letter 

• number 



• special character (such as hyphen, underscore, or blank) 

Note 

If two-factor authentication is enabled and password 

authentication is disabled on the TRITON Settings > 

Certificate Authentication page, password logon is not 

available for the local account. 

4. If two-factor authentication is enabled on the TRITON Settings > Certificate 

Authentication page: 

a. Click Certificate Authentication. 

b. Browse to the location of the certificate that the administrator will 

authenticate against when logging on to the TRITON console. 

c. Click Upload Certificate. 

For more information, see Configuring certificate authentication, page 25. 

5. To give the administrator full permissions across the TRITON console and all of 

the modules and appliances in your subscription, select Global Security 

Administrator. 

Note 



6. To send account update information to the administrator via email, mark Notify 

administrator of the account changes via email. 

7. To require the administrator to change the account password the next time he or 

she logs on to the TRITON console, mark Force administrator to create a new 

password at logon. 

8. If this is not a Global Security Administrator account, use the Module Access 

Permissions options to update permissions for the administrator. 


Security, Email Security) to give the administrator permissions to manage 

one or more of the TRITON modules. The options available depend on the 

modules in your subscription. 

For each module, choose whether the administrator has: 





Note 












9. When you are finished making changes, click OK. 

Editing a network account 


Use the TRITON Settings > Administrators > Edit Network Account page to edit 

the access and authentication permissions and for existing network accounts. 

If two-factor authentication is enabled on the TRITON Settings > Certificate 

Authentication page (see Configuring certificate authentication, page 25), click 

Certificate Authentication to upload or import the certificate that the administrators 

will authenticate against when logging on to the TRITON console. 

 

 

Click Import from LDAP to import the certificate from your user directory. 

Click Upload Certificate to browse to the location of the certificate and upload it. 

When the certificate has been imported or uploaded successfully, the certificate name, 

expiration date, issuer, and source information are displayed in the Certificate 

Authentication area of the page. Click Import New from LDAP to import a new 

certificate from your user directory, replacing the existing certificate. 

Click Remove Certificate to delete the certificate from this network account. If you 

remove the certificate, this network account cannot use two-factor authentication. 

To change the access permissions for the network account: 

 

Select Global Security Administrator to give the administrator full permissions 

across the TRITON console and all of the modules and appliances in your 

subscription. 

Note 



 

If this is not a Global Security Administrator account, use the Module Access 

Permissions options to update permissions for the administrator. 


Security, Email Security) to give the administrator permissions to manage 

one or more of the TRITON modules. The options available depend on the 

modules in your subscription. 

For each module, choose whether the administrator has: 







Note 










When you are done editing administrator permissions, click OK. 

Setting email notifications 


Use the TRITON Settings > Notifications page to set up the SMTP server used for 

all email notifications from the TRITON console, and to configure the notification 

email messages sent to administrators. 

Note 

This page can be viewed and edited only by Global 

Security Administrators. 

First, establish a connection with your SMTP server so that email notifications can be 

sent: 

1. Enter the IP address or host name and Port of the SMTP server machine. 

2. Enter the Sender email address to use in notifications. 

3. Enter a Sender name to appear with the From email address. This is useful to 

make it clear to administrators that the email is related to the TRITON console. 

Next, review the templates used for administrator notifications. There are 3 available 

templates: 

 

New Account: Notifies an administrator of their new TRITON account. Typically, 

this template includes the new logon name and password, and a summary of the 

permissions allocated to the administrator. 



 

 

Edit Account: Notifies an administrator of any changes to their TRITON account. 

Typically, this includes any information that might be changed and would need to 

be communicated to the administrator, such as their logon name, password, and 

permissions. 

Forgot Your Password: Confirms to an administrator who has clicked the 

“Forgot Your Password” link on the TRITON logon page that their password has 

been reset. Typically, this includes the temporary password and expiration details 

for that password. 

Each template contains default text that you can use or modify, and includes some 

available variables. At the time the email is sent to the administrator, these variables 

are replaced either with user-specific data or with values configured elsewhere in the 

system. Variables are always surrounded by percentage symbols, such as 

%Username%. 

To modify a notification message: 

1. Select one of the Email Notification Templates tabs: New Account, Edit Account, 

or Forgot Your Password. 

2. Enter a suitable subject header for the email message. For example, for a new 

account, you might use “Welcome to Websense TRITON” or “Your new TRITON 

console account.” 

3. Modify the message body as required. To add a variable, click Insert Variable 

and select from the drop-down list: 

Variable 

%TRITON URL% 

%Username% 

%Password% 

%Permissions% 

Description 

The URL used to access the TRITON console. 

The administrator’s TRITON username. 

The administrator’s TRITON password. 

This may be the temporary password assigned to an 

administrator who used the “Forgot Your Password” link. 

This password is valid for 30 minutes; an administrator 

logging on during that time is prompted to enter a new 

password. 

The permissions allocated to the administrator. 

Note 

If you are using all or part of the default notification text, 

you can only include variables at the end of the default 

message. 

4. To return to the default notification text at any time, click Restore Default, then 

click OK to confirm. 



Configuring certificate authentication 


Use the TRITON Settings > Certificate Authentication page to manage the use of 

two-factor authentication for administrator logons. 

Note 

Only Global Security Administrators can access this page. 

Two-factor authentication requires administrators to provide 2 forms of identification 

when logging on to the TRITON console (see How does certificate authentication 

work, page 26). 

TRITON administrators can be granted single sign-on access to other Websense 

management consoles (Appliance Manager and Content Gateway Manager). To use 

this functionality with two-factor authentication: 

 

 

Appliance Manager: Set up single sign-on permissions for administrator 

accounts (see Configuring an existing appliance for single sign-on, page 32). 

Content Gateway Manager: Disable password authentication for Content 

Gateway Manager (see “Configuring Content Gateway for two-factor 

authentication” in the Content Gateway Help). 

To set up TRITON console certificate authentication: 

1. Mark Authenticate administrators using two-factor authentication. 

2. To enable attribute matching, mark Use attribute matching as a fallback 

method and select whether it applies to all administrators, or only administrators 

without certificates in the TRITON console. 

To configure the attributes used for matching, click Configure Attribute 

Matching, then see Setting up attribute matching, page 27. 

3. To import certificates from your user directory for network administrators, click 

Import Administrator Certificates. 

When certificates are successfully imported, a success message is displayed at the 

top of the page. If any of the certificates are not imported correctly, you can 

upload a certificate for each network administrator on the TRITON Settings > 

Administrators > Edit Network Account page. 

4. Click Add under Root Certificates to add a root certificate for signature 

verification. There must be at least one root certificate in the TRITON console for 

two-factor authentication to operate. 

5. Browse to the location of the root certificate file, then click Upload Certificate. 

6. Whenever you add or change a root certificate, you must create a new master 

certificate file and copy that file to the Websense TRITON Web Server service. 

Click Create Master Certificate File to create the new file, then see Deploying 

the master certificate file, page 27 for further information. 



7. To enable password authentication as a fallback method, mark Allow password 

authentication to log on to the TRITON console and select whether it applies to 

all administrators, or only administrators without certificates in the TRITON 

console. 

Note 

The admin account created during installation can always 

log on from the TRITON Management Server machine 

using password-based authentication. 

8. Click OK. 

How does certificate authentication work 


When you enable two-factor authentication on the Certificate Authentication page, the 

logon process for an administrator accessing the TRITON console URL is as follows: 

 

 

 

 

The TRITON console detects whether a client certificate is installed. If more than 

one certificate is available, the administrator is asked to select the certificate that 

allows access to the console. 

The administrator provides their two-factor authentication credentials as defined 

by your organization. For example, this could be through the use of the Common 

Access Card (CAC) and a card reader. 

After successful authentication, the TRITON console receives the client 

certificate and checks that it matches the signature in the uploaded root CA 

certificates. If the signature matches, the TRITON console checks for a full match 

with the certificates that you have either uploaded to the TRITON console, or 

imported from your user directory. If a match is found, the administrator 

associated with the two-factor authentication credentials is logged on to the 

console. 

If no certificate match is found and you have set up attribute matching as a 

fallback option, a check is performed to see if the client certificate contains a 

property matching a specific LDAP attribute in your user directory. If a match is 

found, the administrator associated with the two-factor authentication credentials 

is logged on to the console. 

If all configured certificate and attribute matching fails, or if the administrator does 

not have a client certificate, you can allow password authentication as a fallback 

option. If password authentication is disabled, administrators without matching 

certificates cannot log on. 



Deploying the master certificate file 


When you create a new master certificate file following changes to your certificate 

authentication root certificate, you must update the Websense TRITON Web Server 

service with the new file. To do this: 

1. Go to the directory where you installed TRITON Unified Security Center (by 

default C:\Program Files (X86)\Websense), and access the EIP Infra directory. 

2. Run the script file replace_2fa_certificate.bat. 

The script file copies the new master certificate file that you have created to the 

Websense TRITON Web Server service, and then restarts the service. 

Setting up attribute matching 


Use the TRITON Settings > Certificate Authentication > Configure Attribute 

Matching page to define the administrator LDAP property that matches against a 

property in the certificate provided. 

1. Under Administrator Property, select the property from your user directory that 

will be used to match against the administrator’s certificate. This can be: 

• The administrator Email address (local and network accounts) 

• LDAP distinguished name (network accounts only) 

• User name (local and network accounts) 

• A Custom LDAP field (network accounts only) 

Note 

If you are using a generic LDAP user directory, you must 

specify a custom field. 

2. If you have defined a custom LDAP field, click Verify Administrator Property 

to confirm that the property exists in your user directory. Select a network 

administrator account to verify against. 

Note 

Verify Administrator Property is available only if you 

have configured your user directory in the TRITON 

console, and you have set up at least one network 

administrator account. 

When you save the settings on this page, the custom property is imported for all 

applicable accounts (network only, or local and network accounts) in the TRITON 

console. If you need to change this field at a later date, click Update Property to 

import the new attribute matching value. 



3. Under Certificate Property, select the property in the administrator’s logon 

certificate to match against the LDAP property that you defined: 

• The email (RFC822) attribute of the subjectAltName field. Select this if you 

are matching against the administrator email address in your user directory 

• The Subject distinguished name, which defines the entity associated with this 

certificate 

• The unique serial number for each certificate issued by a particular 

Certification Authority (CA). 

4. Click OK. 

The properties that you selected are displayed in the Certificate Matching area on 

the TRITON Settings > Certificate Authentication page. 

Audit log 


Use the TRITON Settings > Audit Log page to view actions performed by 

administrators in the system. 

Note 

Only Global Security Administrators can access this page. 

By default, the displayed actions are sorted by date and time. If a filter is used, the 

number of displayed actions is shown at the top of the list. 

Column 

ID 

Date & Time 

Administrator 

Role 

Action Performed 

Description 

ID number of the action. You can quickly jump to an Audit Log action 

by entering the ID number in the Find ID field and clicking Find. 

Date and time the action occurred. 

Name and user name of the administrator that initiated the action in the 

TRITON console. 

Role of the administrator. 

Details of the action. This column may contain variables that are filled 

in by the system, for example a logon user name. 


3 

Accessing Appliances 


Websense, Inc., offers security appliances with an operating system optimized for 

analyzing Web and email traffic and content. If you have purchased an appliancebased 

solution, the TRITON console enables you to view details of and easily access 

multiple appliances. 

For more information, see: 

Managing appliances, page 29 

Registering an appliance, page 30 

Editing appliance details, page 31 

Configuring an existing appliance for single sign-on, page 32 

Managing appliances 


Use the Appliances > Manage Appliances page to review the Websense appliances 

registered (associated) with this TRITON console, register additional appliances, or 

unregister an appliance. 

The following information is displayed for each registered appliance: 

 

 

 

 

 

IP address for interface C on the appliance 

Appliance hostname 

Security mode: Web Security, Email Security, or Web Security and Email Security 

Policy source mode (applies only to appliances that include Web Security): full 

policy source, user directory and filtering, or filtering only 

Description (can be edited on the System page in Appliance Manager) 

Websense software version (for example, 7.7.0) 

Hardware platform (for example, V5000 or V10000 G2) 

Click the arrow next to the appliance IP address to expand the appliance information 

and see these details. Use the Expand All and Collapse All buttons to expand or 

collapse all appliance information. 



If the details for an appliance include a Single Sign-On button, you can access that 

appliance without providing further logon credentials. 

 

 

 

To register an appliance with the TRITON console, see Registering an appliance, 

page 30. New appliances can be configured for single sign-on when you add them 

to the TRITON console. 

To configure an existing appliance (for example, an appliance upgraded from a 

previous version) for single sign-on, see Configuring an existing appliance for 

single sign-on, page 32. 

To access an appliance that is not configured for single-sign on, click the 

appliance’s IP address. This opens a logon page in a new browser. Enter your 

Appliance Manager logon credentials. 

Registering an appliance 


To register a new appliance with the TRITON console: 

1. Click Register Appliance. 

2. Enter the IP address for network interface C on the appliance. 

3. To configure single sign-on from this TRITON console to the appliance, mark 

Enable single sign-on from the TRITON console. 

4. Enter the administrator password for the appliance. 

5. To specify TRITON administrators who have single sign-on permissions for this 

appliance, click User Permissions. 

6. To give an administrator single sign-on permissions, mark the check box next to 

the user name in the Available users list, and then click the right arrow (>) to add 

the administrator to the Users with access list. 

Note 

Global Security Administrators and administrators with 

full appliance access are greyed out in the Users with 

access list, because they have single sign-on access by 

default, and this cannot be changed. 

7. Click Save. 

If successful, an Appliance Details popup appears confirming the appliance has 

been added to the TRITON console, and displaying information retrieved from the 

appliance. 

An appliance can only be configured for single sign-on from one TRITON 

Management Server. If another TRITON instance has already registered an 

appliance with single sign-on, an error message appears. Select Transfer 

registration to transfer the single sign-on to this instance of the TRITON console, 

or select Register without Single Sign-On to register the appliance and preserve 

single sign-on configuration on the other TRITON Management Server. 



8. To add further appliances, click Add Another Appliance and repeat steps 2 to 7 

above. If you are finished adding appliances, click Done. 

If the TRITON console cannot connect to the IP address that you enter, ensure: 

 

 

 

The IP address you entered is the correct one for the appliance’s C interface 

The appliance and appliance manager are both running 

The system clock on the TRITON console machine matches the clock on the 

appliance to within 1 minute 

To refresh the information for an appliance, expand the appliance information and 

click Refresh Details. To refresh all of the appliance information on this page, click 

Refresh All Appliances. 

To remove an appliance from the list, expand the appliance information and click 

Unregister, then click Yes to confirm. 

Editing appliance details 


To edit an appliance’s IP address: 

1. Click the arrow next to the current appliance IP address to expand the appliance 

information. 

2. Click the icon to the right of the current IP address. 

3. Enter the new IP address for network interface C on the appliance. 


If the TRITON console cannot connect to the IP address that you enter, ensure: 

 

 

 

The IP address you entered is the correct one for the appliance’s C interface 

The appliance and appliance manager are both running 

The system clock on the TRITON console machine matches the clock on the 

appliance to within 1 minute 

To change the list of administrators who can access the appliance with single sign-on: 

1. Click the arrow next to the current appliance IP address to expand the appliance 

information. 

2. Click the Edit single sign-on user permissions icon in the top right corner of the 

appliance information pane. 

3. To give an administrator single sign-on permissions, mark the check box next to 

the user name in the Available users list, and then click the right arrow (>) to add 




4. To remove single sign-on permissions from an administrator, mark the check box 

next to the user name in the Users with access list, and then click the left arrow () to add 


Note 

Global Security Administrators and administrators with 

full appliance access are greyed out in the Users with 

access list, because they have single sign-on access by 

default, and this cannot be changed. 


An appliance can only be configured for single sign-on from one TRITON 

Management Server. If another TRITON instance has already registered an appliance 

with single sign-on, an error message appears. Select Transfer registration to 

transfer the single sign-on to this instance of the TRITON console, or select Register 

without Single Sign-On to register the appliance and preserve single sign-on 

configuration on the other TRITON Management Server. 


4 

Backup and Restore of 

TRITON Data 


You can back up your TRITON Unified Security Center settings and system data on 

your TRITON Management Server machine, and revert to a previous configuration if 

required. Data saved by the backup process can also be used to import Websense 

configuration information after an upgrade, and to transfer configuration settings to a 

different TRITON Management Server machine. 

Important 

Make sure that all administrators log off of the 

TRITON Unified Security Center before you back up or 

restore your configuration. 

The backup process saves: 

 

 

Global configuration and infrastructure information, including administrator and 

appliance data, stored in the TRITON Settings Database. 

Certificate files required for the TRITON browser components. 

The backup process works as follows: 

1. You initiate an immediate backup (see Running immediate backups, page 35) or 

define a backup schedule (see Scheduling TRITON infrastructure backups, page 

34). 

• Manually launch a backup at any time. 

• Backup files are stored in the C:\EIPBackup directory by default. To change 

the backup file location, see Changing backup settings, page 36. 

2. The backup process checks all Websense components on the machine, collects the 

data eligible for backup, and creates a new folder in the EIPBackup directory with 

the format: 

mm-dd-yyyy-hh-mm-ss-PP 

This format represents the date and time of the backup, for example: 

02-10-2011-10-45-30-PM 

Each backup folder contains a number of files, including: 

• EIP.db: a standard PostgreSQL backup file. 


Backup and Restore of TRITON Data 

• httpd-data.txt: contains embedded certificate information and encryption keys 

• backup.txt: created if the backup completes successfully 

• DataBackup.log: a detailed log file containing information generated during 

backup 

These files should be part of your organization’s regular backup procedures. 

To check that a backup completed successfully, navigate to the C:\Program Files 

(X86)\Websense\EIP Infra directory and open the EIPBackup.log file in a text 

editor such as Notepad. The log information should look similar to this: 

2/15/2011 2:27:42 AM --- Backing up to: C:\EIPBackup\2-15- 

2011-2-27-42-AM 

2/15/2011 2:27:42 AM --- Backing Up Certificates ... 

2/15/2011 2:27:42 AM --- Backing Up PostgreSQL ... 

2/15/2011 2:27:42 AM *** BACKUP FINISHED *** 

Each TRITON module has its own backup and restore process for the module system 

settings: 

 

 

 

For TRITON - Data Security, see Backing up the system in TRITON - Data 

Security Help. 

For TRITON - Email Security, see Backing up and restoring management server 

settings in TRITON - Email Security Help. 

For TRITON - Web Security, see Backing up and restoring your Websense data 

in TRITON - Web Security Help. 

You should run TRITON infrastructure backups in synchronization with TRITON - 

Web Security backups. See Synchronizing TRITON infrastructure and TRITON - Web 

Security backups, page 37. 

Scheduling TRITON infrastructure backups 


When you installed the TRITON Unified Security Center, a scheduled task for 

backups was created. By default this task is disabled. 

Notify Websense administrators of the backup schedule, so that they can be sure to log 

off of the TRITON Unified Security Center during the backup process. 

All backups are “hot”—that is, they do not interfere with system operation. However, 

Websense recommends that you schedule backups when the system isn’t under 

significant load. 

To schedule backups on Windows Server 2008: 

1. On the TRITON Management Server, go to Start > Administrative Tools > Task 

Scheduler. 

2. In the Task Scheduler window, select Task Scheduler Library. 



3. Right-click the Triton Backup task and select Enable. 

4. Right-click Triton Backup again and select Properties. 

5. Select the Triggers tab. 

6. Click Edit, and edit the schedule as required. By default, the task is scheduled to 

run weekly on Saturdays at midnight. 

7. Click OK twice. 

8. If requested, enter your administrator password for the TRITON Management 

Server machine to confirm the changes to the task. 

Running immediate backups 


Before running a manual backup, make sure that all administrators are logged out of 

the TRITON Unified Security Center. 

To launch an immediate backup: 

1. On the TRITON Management Server, go to Start > Administrative Tools > Task 

Scheduler. 

2. In the Task Scheduler window, select Task Scheduler Library. 

3. If the Triton Backup task is disabled, right-click the task and select Enable. 

4. Right-click the Triton Backup task and select Run. 

Restoring TRITON infrastructure backup data 


You can activate the restore operation from the TRITON Infrastructure Modify 

wizard. Make sure that all administrators are logged off of the TRITON Unified 

Security Center. 

Before starting the restore process, it is recommended that you stop the TRITON 

Unified Security Center service. 

To restore TRITON infrastructure data: 

1. On the TRITON Management Server, go to Start > Administrative Tools > 

Services. 

2. Right-click the Websense TRITON Unified Security Center service and select 

Stop. 

3. Open the Windows Control Panel and select Programs > Programs and 

Features. 

4. Select Websense TRITON Infrastructure. 

5. Click Uninstall/Change. 



6. When asked if you want to add, remove, or modify the TRITON Infrastructure, 

select Modify. 

7. Click Next until you get to the Restore Data from Backup screen. 

8. Select Use backup data, then click Browse to locate the backup folder. 

9. Click Next until you begin the restore process. 

10. Click Finish to complete the restore wizard. 

11. Go back to the Services window and click Refresh. If the Websense TRITON 

Unified Security Center service has not restarted, right-click it and select Start. 

Once the restore process is complete, a file named DataRestore.log is created in the 

date-stamped backup folder that was used for the restore. 

Changing backup settings 


When you run your first backup, an EIPBackup directory is created to contain the 

date-stamped folders for each set of backup files. By default this directory is created in 

C:\. You can change this location, and also define how many old backups are kept in 

the backup directory. 

To change the settings for the backup files: 

1. On the TRITON Management Server, navigate to the C:\Program Files 

(X86)\Websense\EIP Infra directory. 

2. Open EIPBackup.xml in a text editor such as Notepad. 

This file contains the following parameters: 

Parameter 

NUM_OF_COPIES 

PATH 

DOMAIN 

Description 

The number of old backups to store in the backup 

directory. Defaults to 5. 

The location of the EIPBackup directory. Defaults to 

C:\. 

Only required if the parameter is set to access 

a remote machine and you need to supply credentials in 

the form domain\user to write to the location. Leave this 

field blank if you have defined a path on the local 

machine, or if you have entered credentials in 

. 



Parameter 

USER_NAME 

PASSWORD 

Description 


a remote machine and you need to supply a user name to 

write to the location. Leave this field blank if you have 

defined a path on the local machine, or if you have 

entered credentials in . 


a remote machine and you have entered credentials in 

either or . Passwords are 

stored as plain text. 

3. Edit the parameter to specify the number of old backups 

that should be kept. Once this number is reached, the oldest backup is deleted 

when the next backup is run. 

4. Edit the parameter to define the location of the backup files. The location 

must exist already as the backup process will not create it. For example, if you set 

the parameter to a location on the TRITON Management Server machine, such as: 

D:\TRITON\Backups 

the backup files will be stored in D:\TRITON\Backups\EIPBackup. 

You can also set the location to be another machine on your network, for example: 

//server01/backups 

If you do this, you may also need to enter credentials for access to the remote 

machine in the or , and 

parameters. This is not recommended as the password is stored as plain text and 

could therefore be accessed by other users. Instead, it is recommended that you 

store the backups in a location to which you have write access without needing 

credentials. 

Note 

If you change the location of the backup files, older 

backup files are deleted only from the new location. 

Manage backup files in any previously-defined locations 

manually. 

5. Save the file when done. Changes take effect when the next backup is run. 

Synchronizing TRITON infrastructure and TRITON - Web 

Security backups 


If you have the TRITON - Web Security module, administrator information, including 

permissions and local administrators’ passwords, is stored in both the TRITON 

Settings Database and the TRITON - Web Security Policy Database. This is because 



the administrators defined on the TRITON Settings > Administrators page can then 

be assigned roles in TRITON - Web Security, and different privileges within those 

roles. 

To ensure that this information is kept in sync, always back up and restore TRITON - 

Web Security and the TRITON infrastructure at the same time. The steps in this 

section describe the TRITON infrastructure backup followed by the TRITON - Web 

Security backup; however, the order in which you run the two processes does not 

matter, as long as there are no changes made in the TRITON Unified Security Center 

for the duration of both backups. 

To run a combined TRITON - Web Security and TRITON Infrastructure manual 

backup: 

1. Follow the instructions in Running immediate backups, page 35. 

2. Open a command prompt and navigate to the Websense bin directory (by default 

C:\Program Files (X86)\Websense\Web Security\bin). 

3. Enter the following command: 

wsbackup -b -d 

Here, directory indicates the destination directory for the TRITON - Web Security 

backup archive. 

To schedule a combined TRITON - Web Security and TRITON Infrastructure backup, 

set the schedule time and frequency to ensure the backups are always synchronized. 

Follow the instructions in Scheduling TRITON infrastructure backups, page 34, then 

see “Scheduling backups” in TRITON - Web Security Help. 

To run a combined TRITON - Web Security and TRITON Infrastructure restore: 

1. On the TRITON Management Server, go to Start > Administrative Tools > 

Services. 

2. Right-click the Websense TRITON Unified Security Center service and select 

Stop. 

3. Right-click the Websense TRITON - Web Security service and select Stop. 

4. Follow the TRITON Infrastructure restore process in Restoring TRITON 

infrastructure backup data, page 35. 

5. Run the backup utility in restore mode, as described in “Restoring your Websense 

data” in TRITON - Web Security Help. Ensure the backup file you specify has the 

same date as the TRITON infrastructure backup file. 

6. Go back to the Services window and click Refresh. If the TRITON - Web 

Security service has not restarted, right-click it and select Start. 


Index 

A 

accessing TRITON Unified Security Center, 2 

account information 

configuring, 10 

account permissions 

viewing, 10 

Add Local Account page, 16 

Add Network Account page, 18 

adding an appliance, 30 

admin, 3, 13 

password, 13 

administrator access 

admin, 3 

administrator certificates 

importing for two-factor authentication, 25 

administrators 

overview, 13 

Adobe Flash Player, 3 

appliances 

logging on, 30 

managing, 29 

refreshing information, 31 

registering, 30 

single sign-on, 30, 32 

troubleshooting, 31 

attribute matching 


enabling, 25 

audit logging, 28 

Authentication Gateway 

allowing password authentication, 26 

configuring attribute matching, 27 

deploying the master certificate file, 27 

B 

backing up TRITON data, 33 

backups 

changing settings, 36 

running manual, 35 

scheduling, 34 

C 

synchronizing with TRITON - Web Security, 38 

Certificate Authentication 


certificate error, 4 

changing password, 10 

contacting technical support, 7 

customer support, 7 

D 

default user, 13 

E 

Edit Local Account page, 20 

email notifications, 23 

F 

Flash Player, 3 

G 

Global Security Administrator 

adding multiple, 14 

overview, 13 

L 

launching TRITON Unified Security Center, 2 

local user accounts, 15 

adding, 16 

editing, 20 

password, 10, 15 

locating product information, 7 

logging on, 3 

appliance, 30 

Windows 7, 3 

M 

manual backups, 35 

master certificate file 

deploying, 27 

TRITON Administrator Help 1

Index 

module toolbar, 6 

MyWebsense portal, 7 

N 

navigating TRITON Unified Security Center, 6 

network accounts 

adding, 18 

editing, 22 

notifications 


templates, 23 

P 

password 

admin, 13 

changing, 10 

local user, 10, 15 

patches, 7 

permissions, 14 

configuring, 17, 19, 21, 22 

editing, 22 

TRITON - Data Security default, 14 

TRITON - Email Security default, 14 

TRITON - Web Security default, 14 

viewing, 10 

R 

register new appliance, 30 

restore process 

running, 35 

synchronizing with TRITON - Web Security, 38 

restoring TRITON data, 33 

running the restore process, 35 

running TRITON Unified Security Center, 2 

S 

scheduling backups, 34 

security certificate alerts, 4 

session timeout, 5 

settings 

Administrators, 15 

backup, 36 

My Account, 10 

Notifications, 23 

User Directory, 10 

single sign-on 

configure existing appliance, 32 

editing permissions, 31 

enabling for new appliance, 30 

transferring from another appliance, 30 

subscriptions 

MyWebsense portal, 7 

synchronized TRITON and Web Security 

backups, 38 

T 

technical support, 7 

templates 

modifying, 24 

toolbar 

module, 6 

TRITON, 6 

TRITON administrator 

overview, 14 

permissions, 14 

TRITON settings 

Administrators, 15 

Audit Log, 28 

Certificate Authentication, 25 

defined, 9 

My Account, 10 

Notifications, 23 

User Directory, 10 

TRITON toolbar, 6 

TRITON Unified Security Center 

administrator access, 15 

appliance details, 29 

launching, 2 

logging on, 3 

navigation, 6 

session timeouts, 5 

Websense banner, 6 

two-factor authentication 

allowing password authentication, 26 


configuring attribute matching, 27 

deploying the master certificate file, 27 

importing certificates, 25 


Index 

U 

user accounts 

adding local, 16 

adding network, 18 

admin, 13 

editing local, 20 

editing network, 22 

local, 15 

network, 15 

password, 10, 15 

user directory services 


W 

Websense user accounts, 15 

admin, 3 

Windows 7, 3 

TRITON Administrator Help 3

Index

TRITON Unified Security Center Help, Version 7.7 - Websense

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