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September 22nd, 2011 22:00

Website Logon Caught in an Infinate Loop

 

I have a Dell 531s Inspiron desktop computer.  It is running  preinstalled Vista Home Premium 32 bit;  IE 8  and  Norton 360.

On some, but not all, websites I cannot logon.

 I enter my username and password and press Logon  -  but I keep being looped back to the logon screen.  Sometimes the error msg is " Your session has timed out.  Log in again."  or  "Invalid user name and/or password."  I have checked my logon info and it is correct.

Oddly enough, on certain sites (e.g., WildBlue.net, my Internet Provider) I can logon through "My Account,"  but not through the "Customer Portal."  Once logged on to the website I still get looped if I try to logon to the "Home Page/Customer Portal."

It seems to happen more often on (small ?) sites like Mercola.com, Lowes.com, WildBlue.net....   I can sign on to major websites like Amazon, eBay, PayPal, CitiCard, Discover, Wells Fargo, Kaiser....  just fine.

For a long time I thought the glitch was in the website itself.  Now, after a number of website managers have tried without success to recreate the error, I suspect the glitch is in in my computer.

Help please  -  I have spent many hours searching and trying to fix this glitch  -  any suggestions would be much appreciated. 

 

9 Legend

 • 

30.3K Posts

September 24th, 2011 04:00

Cazadero,

 

Try scanning for Malware? Download Malwarebytes Anti-Malware update it and do a quick scan.

 

Some Web sites may not behave as expected in Internet Explorer

 

How to reset Internet Explorer settings

 

 

Rick

 

 

 

7 Technologist

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16K Posts

September 23rd, 2011 04:00

Try running ccleaner and delete any browsing history in your browser

Internet Explorer: Select Tools (icon top right) > Internet Options > Delete Browsing History (tick all the boxes and press delete)

Google Chrome: Tools (icon top right) > Options > Under the Bonnet > Clear Browsing Data (from the Start of Time)

9 Legend

 • 

33.3K Posts

September 23rd, 2011 04:00

I don't suspect your PC, the reason being if it's corrupting what you are sending it would be doing it on all, not just selected sites.  

One suggestion, upgrade to I.E.9 and see if that makes a difference.  I.E.9 is more secure and the "current version".

4 Posts

September 24th, 2011 00:00

 I deleted my browsing history and it did not help.

 Also ran ccleaner without results.  I did not it remove every registery it found. I'll run it again and let it do a complete cleaning.

 Thank you so much for your help.  I'm afraid I might do something wrong doing a clean install of Vista and really foul up my computer.  I will try the Vista Repair option first.

 But first, I'm going to try to log on to some of my looping sites from a friend's computer tomorrow.  I'll let you know what happens,

4 Posts

September 24th, 2011 00:00

   Thank you for your suggestions.  I will try IE9 again ( I hope it's improved since it first came out - I tried it and went back to IE8 ).

   I'm going to try to log on to some of my looping sites from a friend's computer tomorrow.  If I can't get in, then it must be the site itself - not my computer.  I'll let you know what happens.

 

 

20.5K Posts

September 24th, 2011 05:00

 I did not it remove every registery it found
That is good.

I don't support the use of so called "registry cleaners" because they can aggravate a situation and take steps we are many times not manually aware of.

 It is better not to resort to such programs if you don't know what is happening with the proposed fix and the registry.
Otherwise, a change to the registry can make a system unbootable by one mistake.

Here are some good discussions:

http://windows.microsoft.com/en-US/windows-vista/Are-registry-cleaners-necessary
http://aumha.net/viewtopic.php?t=28099
http://cwsandiego.com/2010/11/16/registry-cleaners-proceed-with-caution/
http://blogs.technet.com/b/markrussinovich/archive/2005/10/02/registry-junk-a-windows-fact-of-life.aspx
http://www.whatthetech.com/2007/11/25/do-i-need-a-registry-cleaner/
http://billpstudios.blogspot.com/2007/04/do-i-need-registry-cleaner.html


If you absolutely must use a registry cleaner, always backup the registry first:
http://windows.microsoft.com/en-us/windows7/Back-up-the-registry

To use Malwarebytes' Anti-Malware, please download the FREE version of Malwarebytes Anti-Malware and save it to your desktop.
Alternate link: Malwarebytes Anti-Malware

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

    • If an update is found, the program will automatically update itself.
    • Press the OK button to close that box and continue.
    • If you encounter any problems while downloading the updates,

manually download them from here
and just double-click on mbam-rules.exe to install.
Alternatively, you can update through MBAM's interface from a clean computer,
copy the definitions (rules.ref) located in
C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes'
Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
    • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
    • The scan will begin and "Scan in progress" will show at the top.
    It may take some time to complete so please be patient.

    • When the scan is finished, a message box will say "The scan completed successfully.

Click 'Show Results' to display all objects found

    • ".

  • Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

Note:-- If MBAM encounters a file that is difficult to remove,
you may be asked to reboot your computer so it can proceed with the disinfection process.
Regardless if prompted to restart the computer or not, please do so immediately.
Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine.
If you're using other security programs that detect registry changes (like Spybot's Teatimer),
they may interfere with the fix or alert you after scanning with MBAM.
Please disable such programs until disinfection is complete or permit them to allow the changes.

**If you need to re-install MBAM but encounter issue in re-installing, try using the MBAM Cleanup Utility by downloading it from HERE

 

4 Posts

September 24th, 2011 14:00

 I followed the link  " Some Web sites may not behave as expected in Internet Explorer "  from Pudgy One and was able to solve the mystery  -  I was the villain !

 WildBlue.net account information is on the WildBlue site but the home page is powered by Google even though I reach it by going to WildBlue.net.  I had disabled cookies for Google.com.  When I enabled cookies for Google.com I couild sign in to my home page just fine.  Also the other sites work fine with cookies enabled.

 I had my Privacy setting the highest so it rejected lots of cookies on its own.

THANK YOU TO EVERYONE WHO TOOK THE TIME TO SEND ME IINFORMATION  -  I REALLY APPRECIATE THE HELP. :)  :)

And a special thank you to Pudgy One whose post set me on the path to a solution.  :)  :)  :)

Like so many things in life I had unkownly created my own problem !

9 Legend

 • 

30.3K Posts

September 25th, 2011 06:00

Cazadero,

 

Glad you got it working! :emotion-21: Thanks for posting back.

 

Take care,

 

 

Rick

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