Login not working after switch to wpengine host

Home Forums Legacy Support Support queries How-to & Troubleshooting Login not working after switch to wpengine host

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #27479
    BrightOS
    Spectator
    Hi all, I have an urgent problem that I'm desperately trying to solve on my own without success. When I try to use the login in the upper right hand corner of WPLMS it takes me to an all white screen and the url bar has (my domain)/wp-login.php. If I refresh that page it does work to take me to another login. So going to (my domain)/wp-login.php does work. The WPLMS login does not. I hope that makes sense. Tried searching support and found this: https://wplms.io/support/knowledge-base/fixing-login-widget-on-wplms-sites-hosted-on-wpengine-com/ Still, I can't get this to work for me. Any help would be greatly appreciated. It is pretty urgent that I find a working solution. All the Best, Adam
    #27835
    H.K. Latiyan
    Participant
    Please clarify: 1) Did you Change mywpengineinstallname with your WP Engine name. 2) Did you paste the code properly in the right file. Please check. The code works every time. If checked the above with no success then please share the admin credentials with us to check. PS:Please mark your reply as private while sharing the admin credentials.
    #28065
    BrightOS
    Spectator
    Hi there, I believe I did 1 and 2 listed above correctly. However, I noticed that when I click to deactivate WPLMS Customizer pluggin it's not actually registering the action and deactivating. You must deactivate first right? These instructions are NOT comprehensive: <span style="color: #4b4d4d; font-family: Lato; font-size: 14px;">https://wplms.io/support/knowledge-base/fixing-login-widget-on-wplms-sites-hosted-on-wpengine-com/</span> Perhaps because I do not know enough to fully understand them. For the time being WPEngine has disabled their competing login security function and so WPLMS login security is all we have. And we are being overrun by spam user registrations! I have buddy press security activated. I have tried other plugin solutions. Nothing seems to work. I would like to get your recommended code added to the WPLMS Customizer Pluggin and then ask WP Engine to reactivate their login security to see if that helps! We have been trying for months to get everything right with WPLMS and we still aren't there yet! Any help would be GREATLY appreciated. Domain for staging area of website: http://brightos.staging.wpengine.com Admin Info User:  prohelp Password:  lDy)(5nEvJhJ5yq%FqtpDpD$
    #28499
    BrightOS
    Spectator
    Hi, I'm still having huge issues on my site. I wonder if I didn't break the wplms customizer plugin. I cannot deactivate it. Please help! My password has updated - login info below - User: prohelp Password: N9@XJl%vYy(hr74Mtq)w8BgD
    #28515
    BrightOS
    Spectator
    Ok, So I have been working closely with support at wpengine. Looks like we have solved most of our issues BUT the WPLMS Customizer plugin is broken. We cannot deactivate or delete it. Any help would still be greatly appreciated. The login credentials for the live version of our site are the same: Live Domain: www.brightosinc.com User: prohelp Password: N9@XJl%vYy(hr74Mtq)w8BgD
    #28936
    Anshuman Sahu
    Keymaster
    Yep the wplms customizer plugin do not gets deactivated . The plugin is just for customization in wplms .It does not alter any functionality in wplms . To deactivate it you need to delete the plugin via ftp from your wp-content/plugins folder .
    #29222
    BrightOS
    Spectator
    So how to reinstall and use? Do you have tutorial or support doc?
    #29432
    H.K. Latiyan
    Participant
    Once you have deleted the plugin and wants to reinstall it then you can download it from the wplms package and upload it to the wp-content/plugins folder.
Viewing 8 posts - 1 through 8 (of 8 total)
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