Employer Guide to CONNECT - FloridaJobs.org

1 Employer Guide to CONNECT Employer Guide Version Date: December 22, 2016 Page 2 1. TABLE OF CONTENTS Table of Contents .. 2 2. Introduction .. 4 Guide Instructions .. 4 CONNECT System 4 What is CONNECT ? .. 5 Where can I access CONNECT ? .. 5 What are the benefits of CONNECT ? .. 5 Who can use CONNECT ? .. 5 3. Log in to CONNECT as an Employer .. 6 Log in to CONNECT as an Employer .. 6 Navigate the Employer Homepage .. 6 View Employer Account Profile .. 7 To view your Employer Account Profile, please follow the steps below: .. 7 Access Employer Inbox .. 8 To Search for Correspondence needing your attention in your inbox .. 9 To view All correspondence requiring your attention, please follow the steps below.

2 10 Manage Employer Action Items .. 11 View the Employer Action Item Notice .. 11 Respond to UCB-412/Notice of Claim Filed .. 12 Respond to Fact Finding .. 14 File Appeal .. 16 Withdraw an Appeal .. 18 View Case Folder .. 19 Employer Guide Version Date: December 22, 2016 Page 3 Upload a document to Appeal Case Folder .. 20 Short Time Compensation (STC) Plan Benefits .. 20 What is STC? ..20 STC Employer Requirements ..21 Maintain an Employer Account ..21 Protest Benefit Charges .. 23 Search for completed items in Employer Correspondence .. 24 Registering for SIDES 25 Registering for SIDES E-Response .. 25 Ending SIDES E-Response Registration.

3 26 Maintain Employer Account Users .. 27 To Maintain maintain users for your Employer Account, please follow the steps below .. 27 To Modify the user information, please follow the steps below: .. 28 To view or reset roles, please follow the steps below: .. 29 To reset a user s password .. 30 To remove a user, select Inactivate and follow the steps below: .. 30 To create a New user.. 31 Assign and Maintain TPA (Third Party Administrator) .. 32 View and maintain TPA access .. 32 Add a New TPA .. 34 Employer Guide Version Date: December 22, 2016 Page 4 2. INTRODUCTION This document is a reference for navigating the system functions and Employer uses in the CONNECT system to access payments, benefits, appeals, determinations, and correspondence related to Florida Department of Economic Opportunity (DEO) Employer accounts.

4 Guide Instructions This document provides a how to for an Employer who needs to navigate the CONNECT system. Topics listed in the table of contents can be jumped to by pressing Ctrl+Click to follow the hyperlink to that topic. Helpful hints, tips, and reminders are indicated with a pointed hand symbol and text box. You will find step-by-step instructions, and this red circle icon: indicates the step number on the screenshot. These are to help you follow along in the Guide as you complete the steps yourself on the CONNECT Website. Please note that the steps are listed before the image. Sometimes, links or special features of a screen are highlighted with a red rectangle to make it easier for you to find it on your screen as you follow along. CONNECT System Overview The purpose of the System Overview is to provide a high-level overview of the CONNECT system.

5 It will cover applications and features of CONNECT , users of CONNECT , how to access CONNECT , and the benefits of using CONNECT . Please note that this icon is where you will find helpful hints, tips, and reminders. 1 Employer Guide Version Date: December 22, 2016 Page 5 What is CONNECT ? CONNECT is a claims management system that claimants use to apply for benefits. Claimants, employers and third parties can access information about filed claims and communicate with DEO Staff through CONNECT . Where can I access CONNECT ? CONNECT is a Web based system, that anyone with internet access and user credentials can access. employers can access CONNECT by typing or copying the following link into a browser address bar: and can also be accessed from the DEO Web site: What are the benefits of CONNECT ?

6 CONNECT provides easy, online access to all claim-related information that employers and other users can access anywhere, at any time. CONNECT makes it easier and faster to apply for benefits, resolve issues, and provide information. It provides better processes, systems, and service for claimants, employers , third parties, and DEO Staff and a stronger connection between Remployment Assistance and Workforce to expedite the RA process. Using CONNECT means: Less paperwork Less filing Faster response time Who can use CONNECT ? CONNECT is a central system that is accessed by six types of users: claimants, employers , DEO staff, Third Party Representatives (TPRs), Third Party Administrators (TPAs) and Other State and Federal Agencies. Claimants Claimants use CONNECT to apply for benefits, file an appeal, and view and send correspondence employers employers use CONNECT to file appeals, protest benefit charges, and view and send correspondence DEO Staff DEO Staff use CONNECT to evaluate information, authorize payments, adjudicate issues, and maintain data TPRs Third Party Representatives use CONNECT to search and view information about claimants that have provided access to the TPR TPAs Third Party Administrators perform reemployment assistance benefit activities on behalf of an Employer .

7 And the employers provide the TPA access to specific information Other State and Federal Agencies Other state and federal agencies have contracts that outline the specific information that they can access in CONNECT Employer Guide Version Date: December 22, 2016 Page 6 3. LOG IN TO CONNECT AS AN Employer If you are an Employer registered with DEO before September 2013, your CONNECT account has already been set up and you will access CONNECT using the login information that was sent to you in the mail from the Department. If you don t have the login information or if you are having trouble logging in, call the Employer Contact Center @ 1-877-846-8770 and select Other at ext. 5. Log in to CONNECT as an Employer This section provides instructions on how to log in to CONNECT as an Employer .

8 1. Enter the CONNECT URL into your browser address bar. 2. Enter your User ID and your Password. 3. Select Login . Navigate the Employer Homepage This section will provide information on navigating the CONNECT Employer Homepage, and demonstrate the steps needed to: Identify the features and links on the Employer Homepage Understand the functions an Employer can perform in CONNECT Functions available on the Employer Homepage: 1. Select Change Password to change your password. 2. Select Log off to log off. 2 1 3 2 1 Employer Guide Version Date: December 22, 2016 Page 7 3. View Employer Account Profile. 4. Select Employer Inbox to view your Employer Action Items. 5. Select Short Time Compensation Plan to view or modify an STC Plan, or to initiate an STC Plan. 6. Select Address Information to view and maintain your account address.

9 7. Select Benefit Charge Protest to protest benefit charges made against your Employer account. 8. Select Correspondence Search to search correspondence. 9. Manage SIDES E-Response. 10. Select User Maintenance to maintain users associated with your Employer Account. 11. Select Assign and Maintain TPA to assign or maintain TPA users associated with your account. View Employer Account Profile This section describes the necessary actions to view an Employer Account Profile in CONNECT , and documents the steps necessary to perform the following: View your Employer Account Profile View your Account Status View Action information View status determination history To view your Employer Account Profile, please follow the steps below: 1. Select View Employer Account Profile from the left-hand menu on the Employer Homepage.

10 Please note that the Function Hyperlinks are available on the left hand side of the page under Employer Home and the center of the page. The menu on the left side of the page does not change as you click on a hyperlink. 9 8 7 6 4 3 5 10 11 Employer Guide Version Date: December 22, 2016 Page 8 2. View the section of the page titled Account Profile this is your account information. 3. Select the Status Determination Pending hyperlink to view the status of any applicable determinations associated with your Employer account. Access Employer Inbox This section describes the necessary actions to access your Employer Inbox, and documents the steps necessary to perform the following: Locate your Employer Inbox Navigate your Employer Inbox To access your Employer Inbox, please follow the steps below: 1.