Barclaycard Reviews 3,773

New to Barclaycard and without doubt the worst online service I've ever used for a financial product. Not user friendly and when something goes wrong, it's a nightmare to resolve. Absolutely rubbish. Paying the card off and closing.

Date of experience: June 14, 2025

My card details were hacked at Booking.com and suddenly, multiple accommodation transactions were appearing. Contacting Barclaycard, I was told they were looking into it.
They cancelled my card on the 4th June and sent out a new one and I was told that most unauthorised charges had been blocked and that a refund would be made for the charge that got through. So far, so good?
On receiving my statement a few days later, instead of refunding the full £62.43, only £10.13 was given as a credit, so I phoned Barclaycard (the live chat "help line" via the Barclay's app was of course, not working).
The staff member I spoke to was foreign and difficult to understand, but confirmed that I would have to pay this remaining charge on my statement.
On telling the staff member that I wished to make a formal complaint and asking for the call to be escalated to a Manager, he came back saying that "none of the Manager's were available". Instead, he said I would get a call-back from a Manager at 7pm that evening.
7pm came ... and 7pm went ... and so far, still no call back.
Then on my statement ... I find a charge applied to my card dated 7th June, three days AFTER the card was supposed to have been cancelled???

Date of experience: June 13, 2025

Pretty poor service and mess up on their end. Order a barclaycard and had to wait 2 weeks for it, only to find out they have sent it to the wrong address, even though my personal details was updated months ago.
They've got pretty awful controls and procedures in place and now have to wait another 2 weeks potentially to get my new card.

Please don't sign up with this bank. You're going to be pulling your hairs out at the poor service they provide

Date of experience: May 29, 2025

Customer service appalling, simple requests not carried out, the grammar of whoever you are speaking to on chat is another level. They clearly do not care, if you want a decent company go somewhere else.

Date of experience: June 13, 2025

I, like others have had barclaycard lower my credit limit from 10k plus to £400 with no reason whatsoever. Absolutely disgraceful service. What are thier customer service for and why is the FCA allowing these practices. I would avoid these like the plague.

Date of experience: June 11, 2025

Beyond useless, probably the worst I've had in 30, yes 30 years.
Got a new account and card, card never left my house and used on 3 maybe 4 legit sites and yet I've had 3 and counting fraudulent charges to some company called BOOSTBLOGFOOD based in Bulgaria that I've never heard of. Put in a claims form over a week ago and still nothing done then on 10th June spoke to a customer services rep who barely had basic English skills and was told my card was NOW FROZEN and no more transactions would happen. Surprise surprise another transaction to same fraud company happens AFTER my call?
Barclaycard should be ashamed of their level of staffing, their failure to remove rogue transactions and also answer how exactly it could happen when my card has never left the house, been in a hole in wall machine or in anyone else's hands?

Date of experience: June 10, 2025

Disgusting letter, computer generated filth sent to me, keep your card your pathetic, many other credit card companies out there, besides you, disgusted with your letter to close my account for no reason.

Date of experience: June 11, 2025

Can't activate a new card. It says log in via the app, for which you need a pin. But you need the app to see your pin. Log in online requires the card number. Can't use the card number as it's not activated. Can't activate without the app. Awful. Don't recommend.

Date of experience: June 10, 2025

Rewards credit card, 0.25% on eligible purchases. Was getting the higher rate at greggs during the promotional period, but when the promotional period ended, nothing, checked other purchases, no cashback

Date of experience: May 15, 2025

Don’t fall in to the same trap clearly I and essentially every other person who use BarclayCard have fallen in to. Their customer service is terrible - they do not give a single care about any of their customers. Any complaints are rubbished away. They truly do not care - by far the worst banking experience I’ve ever had. Glad to be moving away from them. Wouldn’t recommend my worst enemy to use BarclayCard or even Barclays to bank with. Any issues and they don’t care. Any error on their side and they couldn’t care. But they do care if they can try screw you over at any point. That should be their new tag line ‘We only care if we can screw you’.

Date of experience: June 02, 2025

Had an issue with a supplementary card. Called and go through to their robotic "offshore" colleagues. These people don't even try to understand the issue - they just spout a pre-programmed line. Needless to say that they couldn't not resolve the issue. Barclaycard has been useless since my initial application. I've now closed my account.

Date of experience: March 01, 2025

Received a letter from Barclaycard stating my credit limit had gone down from £9000 to £250. I literally had no clue why this would of happened.
I contacted the three credit score agencies Barclaycard use and they couldn't shed any light (they couldn't as all was normal).
After a large number of calls to Barclaycard I was told I had received an 'adverse data' from Experian.
I recontacted Experian and they wrote a letter to confirm I had no adverse data against me in which I forwarded to Barclaycard with my latest credit score so they could reassess my case.
Barclaycard's position didn't change so I contacted the Financial Ombudsman who was helpful.
Barclaycard would not provide the Ombudsman with the details of the adverse data (as they don't have to supposedly and they have the right to reduce credit limit at any point).
All I wanted was help regarding this supposed 'adverse data against me.
The Ombudsman did find in favour of me regarding poor customer service and was awarded £200 from Barclaycard.
Barclaycard never appeared at anytime to want to help me get to the bottom of this issue.
All my credit scores remain high with the agencies and I still don't know what made Barclaycard reduce my credit limit level to the point where the card was almost rendered useless.
I have banked with Barclay's for over 40 years with no credit issues.
Customer service was really really poor and what I experienced I have read others have to.
Poor service!

Date of experience: October 01, 2024

Tried to apply for Barclaycard. Online would not allow me to manually input correct address. 20 mins on phone to bots and technical services. Told I can't do it online as I can't input my correct address. Told to go into branch in Exeter. Went into branch. They cannot do applications in branch. Told to apply by phone. Spent an hour trying to do this. Was told they don't do applications by phone. Last customer services woman was very helpful but unable to help other than telling me to fill in the wrong address for the approval system and that I could alter it later.
This did not seem wise to me......
At least 3 hours of my life wasted.

Date of experience: June 06, 2025

Bought a ride on mower from fetstore.com that never arrived. Within less than 2wks the money was retrieved. For me, a great service.

Date of experience: June 05, 2025

I was planning my holiday and needed to book flights on specific dates to ensure I got to see my son and family in New Zealand, I took out a Barclaycard on recommendation from a friend as you get Avios points and me and my wife do a lot of flying, biggest mistake of my life. I had a Tesco credit card with a massive credit limit and it worked all over the world, I got my Barclayscard with £6500 credit limit I tried to book flights , Etihad, Qatar, Air New Zealand I could not make any payments, I rang Barclays they moved me around departments and even the fraud department said they had not put a stop on the card. After hours of trying I used a bank account debit card that instantly worked so nothing wrong with my pc or mobile fone app, yesterday I spent almost 2 hours on the fone challenging what had happened ,eventually the fraud department admitted they had stopped my card. So I asked that they gave me Avios points for the transactions I had made on my debit card they refused, I said only reason I applied for there card was to help get points for flights, so I was and am disgusted with Barclays as I or others could be in a foreign country with a blocked credit card card and Barclays saying it’s nothing that they have done. This event made my blood boil it’s unbelievable and disrespectful to customers and could easily ruin a holiday abroad. I have since applied for 2 other credit cards and was immediately accepted, I will pay off Barclays and cut up the card that does not serve any practical purpose. Be aware I have spent so so many hours on the fone it’s embarrassing. Just say NO TO BARCLAYCARD!!!!

Date of experience: June 02, 2025

Really bad service. I’ve had several credit cards with different providers and never had an issue—until I used Barclays. Out of nowhere, they decided to drastically lower my credit limit without warning. As a result, my credit score took a serious hit for the first time ever.

When I contacted them for an explanation, they gave vague reasons and admitted it could be due to “many internal factors” on their end, but offered no solution or support. Absolutely unacceptable.

If you care about your credit and want a reliable provider, avoid Barclays at all costs.

Date of experience: June 04, 2025

Awful.
Tried to contact fraud department. Got cut off 3 times by staff after holding ages. Certain at least twice on purpose. Got conflicting information. Not good at all. Two hours of my life I will not get back .

Date of experience: June 03, 2025

Not good - ordered a new card over 3 weeks ago needed for abroad - it will arrive in 8 days - the day after I fly - I rang to ask if it could be sent earlier - no - the computer says no!! / utter frustrating rubbish

Date of experience: June 03, 2025

Spent 40 mins being bounced around automated lines when all I wanted was to talk to a person, I have early dementia, when I finally got someone went all through my needs as they have changed their login page,I need a new pin number, no help there though! Need to reduce my paydown payments as utility bills have increased gas, electric, water etc, they told me it would take a day to transfer details to "his" screen and he would ring me back today, nothing so far next they will be saying my payment is overdue,I am so stressed I am 72 and cannot cope in this digital world I need to be able to speak with a person who gets on with their job and big corporations want to stop messing us about with system changes for their own benefit, I hate the way its gone and NO I do not have a blasted smart phone I do not understand them!!!!!

Date of experience: June 02, 2025

I have been charged twice in Spain of £47.48 in a restaurant (Haus Valencia) and I had a call with Barclaycard team, I emailed them, but nothing has happened. They haven't given my money back! They are supporting the thieves. Rubbish company!!!!!!!!!!

Date of experience: May 26, 2025