Business Profile

Greeting Card Manufacturers

American Greetings Corporation

Headquarters

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Complaints

This profile includes complaints for American Greetings Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

63 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a 7 day trial of American Greetings ecards on 3/30/2025. On 4/2/2025(3 days later) I attempted to cancel the trial due to the complexity of sending the ecards. I was deceptively led down a path online that caused me to sign up for a 1 year membership for $32.69. I immediately contacted the company explaining the situation on 4/3/2025. Now the company is saying that I did not communicate to them to cancel within the 7 day trial period. The email thread began on 4/3/2025. That would be 4 days into the trial period. Now they are saying the membership is no longer refundable because it is beyond 7 days. They are using deceptive practices and avoiding customer resolution. I have the documented email thread.
Business Response
Date: 04/11/2025
Hello ******,
Thank you for contacting American Greetings Customer Support.
It appears that your problem has already been resolved by your call to us on 4/10/25. We thank you for your patience and understanding. If you have additional questions or are in need of assistance with a new issue, please click on the link below to visit our continuously updated help pages: ***********************************************
If you have further questions or concerns, don't hesitate to contact us.
Thank you,
Shyla J. Your Customer Support Representative American Greetings
Initial Complaint
Date:04/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting emails saying my "membership" is up for renewal. I have never purchased a membership or anything at all from this company, American Greetings. I emailed them to tell them to cancel whatever account has my name on it and to refund any money they took from my bank account. I have reported this as fraud to my bank and will be reporting it to the FTC as well.
Business Response
Date: 04/04/2025
Hello Laura,

Thank you for contacting American Greetings Customer Support.

We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.

Your account is not active and expired on 3/13/25.

If you have further questions or concerns, don't hesitate to contact us.

Thank you,

Shyla *****

Customer Experience Senior Supervisor
One American Boulevard
Westlake, OH 44145
******* ***** ********
****** *************
Customer Answer
Date: 04/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** ******
Initial Complaint
Date:03/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an email from you 3/16/2025. Thanking me for my $29.99 payment for a membership. Customer Number: ********* I do not remember ever signing up for this. I followed the link in email to the American Greetings web site. I tried to sign on and did not have a password. I had the site send me a reset password link. I created a password. I signed into my account. I went under my purchase history and no cards have ever been sent. It looks like sometime in 2023 there was a 7 day traial. I do not remember signing up for this. No cards are noted as ever been sent. After the trail I guess a subscription was started and I was charged for a year. It looks like this auto renewed. I turned this off!! After searching how to discontinue subscription, i found shutting off auto- renewal is the only way to stop subscription. I did not get any emails telling me a head of time that this membership was coming up for renewal. It also looks like it was also charged in 2024. This membership I did not know I had and never used has doubled in price from $14 to $29.99. I do not ever recall getting an email informing me of this. I never signed up for the membership I never knew I had the membership or ever used it. I never received any email of a price increase that DOUBLED in price. I never received an email telling me that this membership was going to be renewed and my credit card will be charged. I ONLY received a thank you for your $29.99 payment. For these reasons I am asking for a refund or I will dispute the charge with my credit card company. I am disabled and on medicare. I can not afford a membership. This membership was handled in a very sneaky manner. People are being taken advantage of. Until this situation arised I had thought of American Greetings Company as very reputable card company. Not anymore.
Business Response
Date: 03/18/2025
Hello *******,

Thank you for contacting American Greetings Customer Support.

We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.

Please use the following link to find the terms of service: **************************************************

Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is *********.

If you have further questions or concerns, don't hesitate to contact us.

Thank you,

Shyla *****

Customer Experience Senior Supervisor
One American Boulevard
Westlake, OH 44145
Office: ***** ********
****** *************
Customer Answer
Date: 03/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory.

Regards,

******* ****
Initial Complaint
Date:03/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a trial (7 day) for on line digital greeting cards supposedly refundable but needed to put credit card information I used paypal after 3 days I was looking for a card for my sister and I noticed they had made me a member and charged my paypal account. I called them about it and was told no refunds This is not what I would call good business practice. The woman repeatedly told me that they would cancel the reoccurring membership taking place a year from now And I insisted they refund my credit card She hung up on me. This practice that American Greeting cards is using should be stopped and not allowed Please help me recuperate my money
Business Response
Date: 03/18/2025
Hello *****,

Thank you for contacting American Greetings Customer Support. We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.

We're sorry to lose a valued member. Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is *********.

If you have further questions or concerns, don't hesitate to contact us.

Thank you,

Shyla *****
Customer Experience Senior Supervisor
One American Boulevard
Westlake, OH 44145
Office: ***** ********
****** *************

Customer Answer
Date: 03/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory.

Regards,

***** *****
Initial Complaint
Date:03/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I clicked on a Free Trial on ************************** It brought me to a page to create an account and choose my membership type (it defaulted to annual subscription). Beneath this it gave the date one week from then that the free trial will end and the annual membership will begin. To cancel, simply visit the Manage Membership Page. Then I had to enter my credit card information, and at the bottom click, "Begin Free Trial." Well, immediately I got an email that I had been charged $29.99 for an annual membership. I have reached out to them several times for a refund but they refuse saying I signed up for the annual membership. There was no way to sign up for the Free Trial without also choosing a membership type!
Business Response
Date: 03/03/2025
Hello *****,

We apologize for any misunderstanding regarding your membership. Members are required to cancel trial memberships during the trial period. Since we did not receive any communication from you before the trial period ended, your account was billed $31.89.

Your ********************* membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is *********.

We hope you will reconsider using our great services and membership benefits in the future.

If you have further questions or concerns, don't hesitate to contact us.

Thank you,

Shyla Your Customer Support Representative American Greetings
Initial Complaint
Date:02/13/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently auto-charged, with no advance warning (or any notice whatsoever - I traced this from a charge on my credit card), for a renewal of this service that I do not use, similar to several other complaints registered here. I immediately asked for cancellation/refund of the membership on the company website, and all they did was turn off my auto-renewal, which I had already done upon seeing the unwanted charge. They refuse to refund the money for a service I do not and have not used in years saying their memberships are non-refundable. I seek a refund of money for this unwanted membership fee.
Business Response
Date: 02/14/2025
Hello ,
Thank you for contacting American Greetings Customer Support.
We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
We're sorry to lose a valued member. Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is *********.
If you have further questions or concerns, don't hesitate to contact us.
Thank you,
Shyla Your Customer Support Representative American Greetings
Customer Answer
Date: 02/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:02/11/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a free 7 day trial with American Greeting Cards. I sent some ecards and then saw in my email that a year membership had been activated, which I did not knowingly activate. I only wanted a 7 day trial. I sent an email and then filled out their contact form and it took them 11 days to respond and said that it is clear on their website, but it was not clear. Sending an ecard was supposed to be part of the free 7 day trial so why when you send it did it automatically enroll me in a year long membership? It should not have. It feels like a deceptive practice. I would like a full refund and I would like the account and all my personal information deleted.
Business Response
Date: 02/12/2025
Hello ******,
Thank you for contacting American Greetings Customer Support.
We're sorry to lose a valued member. Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is 552040716. We hope you will reconsider using our great services and membership benefits in the future.
We have received your data request. We take great care in securing the data we use to make your experience the best it can be. As such, prior to taking action on your request, we are obligated to use reasonable measures to verify your identity.
To confirm your identity, please send an email to ************************** for verification from the email from the account that was used to establish the ********************* membership or account.
Thank you,
Shyla J.
Your Customer Support Representative American Greetings

Customer Answer
Date: 02/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:02/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 28, 2025 was the transaction date. I tried to get a refund immediately after I subscribed on January 28, 2024. They would not issue a refund. I certainly did not sign up for auto-renew that just occurred on 1-28-25. I’ve have called twice today 2-3-25 and was told it is not there policy to ever give a refund. I don’t know of any business I’ve dealt with that has that policy. Please help me get this refund!
Business Response
Date: 02/05/2025
Hello ,
Thank you for contacting American Greetings Customer Support.
We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
We're sorry to lose a valued member. Your ********************* membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is *********. We hope you will reconsider using our great services and membership benefits in the future.
We are open Monday through Friday 9:00 am to 5:00 pm EST.
Thank you,
Shyla
Your Customer Support Representative American Greetings

Customer Answer
Date: 02/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:01/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent a gift card for $50 and my friend could not use it because she is outside of the United States. I tried to get a refund. I have contacted them several times via phone and email and no one responds. The customer service is non existent. I want my money back and no one has even attempted to help me do this.
Business Response
Date: 01/06/2025
Hello *****,
Thank you for contacting American Greetings Customer Support.
We're sorry to hear that you were unable to reach us. We will be happy to assist you with your gift card purchase.
We will be happy to assist you with requesting a refund for your gift card purchase. Please note you can contact Jifiti directly for this request, ***** ******** or by email at ***************.
Please provide the following:
email address you purchased the gift card under:
original email to which gift was sent:
gift purchase date:
type of gift purchased:
amount of gift card:
If you have further questions or concerns, don't hesitate to contact us.
Thank you,
Shyla J. Your Customer Support Representative
American Greetings
Initial Complaint
Date:12/26/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: December 22, 2024. The amount: $33.89 USD, charged to credit card $50.15 CAD (with fx mark up). The business committed to provide: access to a their service to send ecards. The nature of the dispute: Automatic renewal in T&C, no notice of renewal provided, requested to cancel within hour of notification, cancellation request refused. Whether or not the business has tried to solve the problem: e-mail response attached, no they have not tried to resolve the problem. They also reject e-mail to their customer service email.
Business Response
Date: 01/02/2025
Hello *****,

Thank you for contacting **************** Customer Support.

We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service, as was described in our Terms of Service when you ordered our service.

Your membership to **************** has been closed and a refund of your membership fee has been issued to your credit card. This credit should appear on your next credit card statement. Your confirmation number is *********. We hope you will reconsider using our great services and membership benefits in the future.

If you have further questions or concerns, don't hesitate to contact us.

Shyla *****

Customer Experience Senior Supervisor
One American Boulevard
Westlake, OH 44145

Customer Answer
Date: 01/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you for your assistance.
Regards,

***** ******

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American Greetings Corporation is NOT a BBB Accredited Business.