YOUR ONLINE ACCOUNT & PASSWORD
If you’ve purchased a ticket through us in the past, you may receive this message after signing up for the first time: “User [your email address] already exists in the system.”
Don’t worry, it’s not a mistake (and you didn’t forget anything)! It just means that you already have an account set up in our system from your previous purchase. Follow these steps to receive a password and sign in:
1. Select ‘My Account’ in navigation bar. This will take you to the log in prompt screen. Click or tap on the ‘Forgot your password?’ link.
2. The ‘Recover Password’ screen will appear. Enter your email address and click or tap on the red ‘Recover Password’ button.
3. You will be directed back to the ‘Login Screen’ with a confirmation message. A blue confirmation message will appear saying “Your new password has been successfully sent to the specified email address.”
4. You will receive an email with your new password. Open your email website/program/app. You will receive an email from tickets@ycpac.com. The email will include a password of randomly-generated letters and numbers.
5. Return to ycpac.com and select ‘My Account’ from the navigation. In the text boxes, enter your Username: [your email] and your new Password (the new, random password from the email you received in Step 4). Then, click or tap the red ‘Login’ button.
6. You will arrive on a screen telling you that your password has expired. Ignore the error at the top of the screen and follow the instructions to create a new password. When you make up your new password, write it down or save it elsewhere so you will remember it for future ticket purchases. Tap or click the ‘Change Password’ button.
7. Success! You now have access to your account. You should now be on the My Account page with your name and the message, “Your password has been successfully changed!” You can now edit your account information and make purchases on ycpac.com.
Problems? Questions? Please contact our Ticket Office: (928) 776-2000.
