Graham McGee

• Sales and support for products ranging from Domains, Website building, Hosting, SSL certificates, Email, and online marketing products within the Web.com, Network Solutions.com, and Register.com umbrella.
• First line of support for existing clients with issues ranging from login support, changing account information, adding or removing products, renewing products, DNS issues or changes, Domain or website outages, as well as any billing issues.
• Multitasking using a variety of platforms assisting multiple customers at the same time through the Bold Chat Customer Engagement and Live Chat platform, CTS Ticketing, CSR Tools, WHO IS DNS lookup service, and various others.

Transitioned from the Premium Sales team to the Premium Sales Support team.

• Manage a book of business consisting of 150-200 small to medium sized business accounts with a monthly total marketing value of $150,000 to $200,000.
• Generate $2 Million per year in revenue across existing and new clients though the Leadstream and Yodle marketing platforms.
• Manage PPC advertising and a monthly marketing budget working with a Marketing Analyst to ensure that marketing is effective for all clients bringing a strong return on investment.
• Create, design, and edit lead generation sites and landing pages for Leadstream and Yodle clients campaigns.
• Use a variety of platforms including Google Ads, Yodle Live, CTS ticketing system, Salesforce, and Google My Business.

• Drive in revenue by acquiring new customers and retaining them as we earn our clients business each

and every month.

• Establish business relationships with small to medium sized businesses.
• Develop an expertise across a wide variety of industries by pitching the Leadstream product and setting up demos for the sales closing team.

• First line of support for clients with login issues as well as any other platform issues via LiveChat software.
• Address and solve client issues through tickets and JIRA.
• Work with sales, support, and web developers on a weekly basis to streamline processes and brainstorm new ideas and innovative tactics for business.

• Manage all accounts for four Account Executives/Sales Reps.
• Book and schedule all print and digital advertising.
• Use sales proposals and contracts to schedule properly price out ads.
• Manage order entry and print order fulfillment.
• Manage and maintain long term relationships with clients.
• Manage account financial status including account setup, payment processing, aging, prepayment etc.
• Build creative for digital and print ads based on instructions given by client and send to creative team to create and finalize.
• Proof all ads with advertiser before approving to run.
• Flight check paper and insert layouts daily to make sure scheduled ads are correctly placed and approved to run.
• Collaborate with Sales Operations Coordinators on digital creative/campaign fulfillment.
• Review Weekly Aging Report and make necessary corrections.
• Understand and develop strong creative materials for client.

• Demonstrate and sell a variety of high end products and services inside of Sams Club stores in the Midlands area.
• Learned the ins and outs of face to face and business to business marketing.

• Generate sales leads and prospective clients.
• Email marketing & cold calling.
• Manage Accounts.
• Business Networking
• Sales & Marketing
• Maintain long term relationships with clients and network professionals.
• Attend Networking events, trade shows, sponsored events, etc.
• Locate and propose potential business deals by contacting potential partners; discovering and exploring opportunities.
• Set up meetings between client decision makers and company’s practice leaders/Principals to acquire long term business relationships.
• Reconnect and develop new business relationships with past clients.
• Assist Recruiters with finding prospective candidates for new and active clients.
• Implement Adapt Bond web based system for the most effective email and phone cold calling.
• Navigate local sales territories to locate prospective companies and new business clients.

• Receive and count stock items, and record data using computer.
• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

• Maintain Database of Members through Google Docs and Microsoft Excel.
• Renew Business Memberships
• Reach out to Small Businesses.
• Maintain Facebook and Twitter Accounts for The South Carolina Small Business Chamber of Commerce and BUYSC.org.

• Promoted and displayed College Social Magazine across the University of South Carolina Columbia Campus, as well as local businesses.

• As a Street Team Intern, displayed posters and promotional items for local upcoming Arts and Entertainment events in the Columbia, SC area in businesses and local hotspots.

• Radio intern on Frank Knapp's daily UNeed2Know radio show on then AM1230 WOIC Columbia, SC.
• Worked with Wave-Lab to edit segments from each previous show, & upload them onto Blogspot and Word Press.
• Managed all social media via HootSuite, Twitter, and Facebook to create and post daily Social Media for the show.
• Scheduled and confirmed guests, maintained a database in Google Drive of all guest contact information, and maintained the UNeed2Know website.

Currently enrolled as a graduate student seeking M.S. in Marketing.

Minor in Journalism with a concentration in Advertising and Public Relations.