National General Car Insurance Review

Pros Explained

• Can get policies online in some states: In some states you can get a quote and purchase your policy online, allowing you to get coverage quickly.
• Claims satisfaction guarantee: If you’re not satisfied with your claims experience, National General will waive your deductible, up to $250. The claims satisfaction guarantee is available in all states except for Washington.
• SR-22 forms available: In some states, drivers who have had their driving privileges suspended may be required to file an SR-22 form, a Financial Responsibility Certificate. The form certifies that you meet the minimum liability requirements by law. If needed, National General will file the SR-22 with your state licensing authority for you.

Cons Explained

• Higher-than-average rates: Because National General is mainly geared toward high-risk drivers, its rates tend to be much more expensive than the industry average. If you have a clean driving record, you can likely find cheaper insurance elsewhere.
• Poor customer satisfaction rankings: National General was poorly rated in the J.D. Power 2022 U.S. Auto Claims Satisfaction Study. It was ranked 14th out of 15 car insurance companies in the Southeast.
• Many more complaints than is typical: National General’s overall complaint ratio for 2021 was over six times higher than the national complaint index, meaning the company received far more complaints than its similarly sized competitors.

National General Car Insurance Coverage Options

National General offers basic auto insurance that fulfills state minimum requirements. It also has some optional coverages you can add to your policy for additional protection.

Collision

Collision coverage pays for damage to your vehicle resulting from accidents with another car or object. Even if you are at fault in the accident, collision covers the cost of repairing your vehicle.

Comprehensive

If your car is damaged resulting from something other than an accident, such as a storm or flood, comprehensive coverage pays for repairs to your vehicle.

Liability

Liability coverage pays for your legal responsibility to others. There are two parts:

• Bodily Liability – This pays for injuries caused to someone else during an accident and covers their medical expenses and lost wages.
• Property Damage Liability – Property damage liability covers damage to someone else’s property, such as their vehicle, fence, or lamp post.

Medical Payments

Medical payments coverage helps pay for the medical and funeral expenses when a covered person is hurt or killed in an accident, regardless of who is at fault.

Personal Injury Protection (PIP)

PIP, also known as “no-fault insurance,” covers your medical expenses after an accident, regardless of who is at fault. Some states require you to have PIP insurance, including Florida, Michigan, and New Jersey.

Roadside Assistance

If your car breaks down, you can use roadside assistance to get help. Roadside assistance is an optional benefit you can add to your policy. It allows you to get towing services, battery jump starts, and flat tire changes within your policy’s limits.

Uninsured/Underinsured Motorist

If you are in an accident with a driver who is uninsured, underinsured, or who flees the scene of the accident, uninsured motorist insurance and underinsured motorist insurance will cover your losses.

National General Car Insurance Discounts

National General has a few discounts that can lower your insurance premiums. Their availability can vary by state.

• Anti-Theft Discount – If your car’s manufacturer installed an anti-theft device in your vehicle, or you installed an after-market device, you can get a discount on your insurance premiums.
• Autopay Discount – Sign up for automatic payments and get a discount.
• Low Mileage Discount – If you use devices that track your mileage and stay within certain requirements, you may qualify for extra discounts.
• Multiple Policy Discount – Combine your car insurance with homeowners or other coverage and save on your premiums.
• Multiple Vehicle Discount – Insure two or more vehicles to save money.
• Paid-in-Full Discount – Pay your premiums in one lump sum instead of monthly installments to reduce your insurance cost.
• Paperless Discount – If you’re willing to use electronic statements, you can qualify for a discount.
• RV and Auto Discount – Bundle your auto insurance with RV insurance and you can save up to 20%.
• Safe Driver Discount – In some states you can qualify for a discount if you complete a defensive driving course.

Factors That Affect Your Cost With National General

Like other car insurance companies, National General bases your insurance premiums on several factors, including your age, gender, and driving record. Because National General caters to customers with less-than-perfect driving records, its rates tend to be much higher than the industry average.

We got quotes for two different drivers, both 35-year-old women living in Florida. One had an excellent driving record, and one needed an SR-22 form. We requested state minimum coverage for a mid-sized sedan, meaning $10,000 in property damage liability and basic PIP. Due to SR-22 requirements, we also got quotes for $10,000/$20,000 bodily injury liability.

National General Car Insurance Availability

National General is licensed to issue car insurance to residents in all 50 states. However, pricing, coverages, and discounts can vary by location, so contact a National General agent to see what insurance options are available in your area.

National General Customer Service

If you have issues or questions about your insurance policy, contact your National General agent. For more general inquiries, you can call customer service at 888-293-5108.

Unfortunately, National General received poor marks in the J.D. Power 2020 Auto Claims Satisfaction Study. The study evaluated 24 car insurance companies based on their product offerings, pricing, communications, and customer interactions. National General was ranked last in the study, with a rating well below the industry average.

AM Best is a credit rating agency that issues opinions on the financial stability of insurance companies and their likelihood of honoring their policy obligations. As of 2021 National General has a Financial Strength Rating of A+ (Superior) from AM Best.

Complaint Index

Every year, the National Association of Insurance Commissioners (NAIC) collects all the complaints it receives about insurance companies and uses them to create company complaint ratios. The complaint ratios are a number that reflects how many complaints customers lodged against a company relative to its market share.

The national complaint index is 1.0. If a company’s complaint ratio is more than 1.0, it received more complaints than typical for its size. A ratio below 1.0 means the reverse. In 2021 National General’s complaint ratio just for private passenger auto insurance was 5.57, more than five times higher than expected in the market.

Other Insurance Provided by National General

National General offers multiple insurance products, including:

• Homeowners Insurance
• Condo Insurance
• Motorcycle Insurance
• Renter’s insurance
• RV Insurance
• Small Business Auto Insurance
• Collector/Classic Car Insurance
• Health Insurance

How to Make a Car Insurance Claim With National General

While other insurance companies allow you to file a claim online, National General doesn’t have that functionality. To begin the claims process, you must contact the claims department at 800-468-3466. The claims department is available 24/7.

When you call, make sure you have your policy number handy and be prepared to share what happened. If you have other information, such as a police report number or the other driver’s information, give it to the representative, who will open a claim and explain the next steps to get your vehicle repaired.

National General Car Insurance Cancellation Policy

With National General, you typically have to pay a cancellation fee if you choose to cancel your policy before its expiration date. To do so, contact your National General insurance agent or call 888-293-5108.

Get a National General Car Insurance Quote

You can get a quote for car insurance from National General online, and you can even buy your policy through the website in some states. While other insurance companies require you to provide personal information, such as your driver’s license number and Social Security number, National General allows you to skip entering that information when getting a quote. Instead, only the following information about you and your car is required:

• Year, Make, and Model
• Financing Information
• Estimated Annual Mileage
• Birthday
• Driving Record
• Gender 
• Marital Status
• Zip Code

Compare Other Car Insurance Reviews

If you have a history of driving violations or credit issues and struggle to get car insurance, National General can be a useful option. However, it’s always wise to shop around and get quotes from multiple insurance companies to make sure you’re getting the best rates. Particularly if you have good credit and a clean driving history, you can likely get a less expensive policy with another car insurance company.

Methodology

Investopedia is dedicated to furnishing consumers with unbiased, comprehensive reviews of car insurance providers. We reviewed each insurance provider’s coverage options, available discounts, customer services, and satisfaction ratings to ensure that our content helps users make the right insurance decision for their needs.