In 1935, in the midst of the Great Depression, 12 employees of the Department of Justice pooled their monies to extend loans to fellow employees in need. With just $137 dollars in assets, and 41-chartered members, these 12 visionaries laid the foundation for generations to follow and formed what is now known as Justice... show more
Eligibility
Find out if you are eligible to join Justice Federal Credit Union.
Justice Federal Credit Union Reviews
5
40%
4
20%
3
0%
2
0%
1
40%
3.2
10 reviews
10 reviews
What's Your Rating?
Review sort
Justice Federal Credit Union
chrisqu_accounts @chrisqu_accounts
Report Abuse
5 Star Rating
We looked at several lenders for a mortgage and ultimately went with JFCU. They provided superior customer service and the process was extremely smooth from the initial application all the way through closing. I have purchased multiple houses over the years and this was by far the best mortgage experience I ever had.
show more
show less
Product: Justice Federal Credit Union Mortgages
Comment
0
0
Justice Federal Credit Union
sallyreason @sallyreason
Report Abuse
1 Star Rating
My daughter's account was hacked and it took days and hours to get it unfrozen after numerous calls to the "customer service" and lack of help from the incompetent local branch manager. They farm out their fraud investigations and a month to wait for them to sort out something we sorted out in minutes is ridiculous. It used to be an institution that went out of their way to help members. Now it is just an incompetently run institution with a defective website that took 5 days to provide credit for a remote deposit. Stay away!
show more
show less
Product: Justice Federal Credit Union Checking
Comment
0
0
Justice Federal Credit Union
Doug Lamplugh @DLamplugh
Report Abuse
1 Star Rating
I've been a member at JFCU for several years. I had a savings account and a visa credit card. I didn't use the card often, usually using cards that offered better rewards. I paid off my card monthly. I used the card in Feb. 2020 and as I have several cards awaited my bill. Of course Covid19 hit, upending our lives. I was so busy with Covid19 related things, I did not realize the JFCU bill never came. So on May 2nd, I get a letter from JFCU that was curt to say the least. It informed me that my minimum payment ($30) had not be received and then cited some rather threateining language about reporting me to to credit burau's and freezing my savings account. On MOnday morning I contacted JFCU and it took talking to 3 different people to even pay the bil. I paid the bill off. I attempted to close all of my accounts and they refused, telling I needed to call back. The next day I called again and did close all my accounts. On May 9th, I got another lettter from a "Senior Collection Specialist" again ththreatening my credit score and telling me I needed to call immediatley. I checked my bannk act and found that JFCU credebited my checking to pay the credit card bill on May 4, the same day the letter was dated. I've dealt with many banks and financial institutions and JFCU ranks down the the worst.
show more
show less
Product: Justice Federal Credit Union Credit Cards
Comment
0
0
Justice Federal Credit Union
educated35 @educated35
Report Abuse
1 Star Rating
I am a new member 4 days in and I applied for a loan. My credit is good but it has now been 5 days and my loan request is still pending. I have taking out loans before at other banks and credit unions in the past and would get approved the same day. I have never had to wait this long to hear a yeah or nay. If I wasn’t approved just say so, it’s no big deal to me. Because of this I am cancelling my membership after only five days. I can’t do business with a company who doesn’t respond to the customers.
show more
show less
Product: Justice Federal Credit Union Personal Loans
Comment
0
0
Justice Federal Credit Union
John Hobbs @jay32
Report Abuse
5 Star Rating
I usually don't write reviews, but in this case I chose to do so. This is a Great Credit Union! We were looking for a CU that we could build a relationship with, so we chose JFCU. We tested out the banking relationship by applying for a Open Line of Credit account. I have had credit issues in the past, but have been cleaning up a lot of those issues, mostly a series of late payments on some credit cards that I have been neglecting due to personal financial situation in the past. After cleaning up my credit and paying down some debt I chose to give JFCU a try. I applied for the LOC and after about 3 days received a call from the loan officer asking for additional information for verification and income review. I sent in the required documents, and the same day was told that my application would be approved and for the exact amount that I requested. I love this CU and think that they will do all they can do to help out a fellow member. This transaction made me feel like JFCU put more faith in me as a member rather than me and my credit score or credit and for that I appreciate them for that. I am now going to have my wife open an account and we are now going to start looking at adding on additional accounts in the future with JFCU. I will be looking at getting a new home with them in the future and an auto loan at a later date. I really feel great about having a high LOC sitting waiting on me for whenever I want to use it, that feeling is awesome! Love you JFCU!
show more
show less
Product: Justice Federal Credit Union Personal Loans
Comment
0
0
Asabi @asabipierre
Hi Jay 32, I read your review and did some research on this particular bank and the Youth Account is the best one I seen so far that a credit union can offer; I so humbly ask that you refer me to your bank; I would really appreciate such an opportunity to do business with JFCU. If you decide to refer me please contact me at my email it's [email protected] so we can talk. Thank you :)
show more
show less
Comment
0
0
Justice Federal Credit Union
safelite123 @safelite123
Report Abuse
1 Star Rating
I've had business with eight different institutions in the last year for various reasons, and Justice Federal Credit Union has by far the least reliable interface and the worst customer service.
Set up automatic payments? Oops, they decided not to do those, so now you owe a late fee.
Can't navigate to find where you would change a simple setting? Sorry, only the main web page is provided by customer service.
I bank with two local credit unions as my primaries at home. They are responsive, friendly, and competent. I thought my experience with JFCU would be similar. That was a faulty assumption.
show more
show less
Comment
0
0
Justice Federal Credit Union
Lakeisha Morrison @lakeisha_morrison
Report Abuse
4 Star Rating
I went from Bank of America to Justice Federal Credit Union. It was a great choice for me. I think the bank is very strict about opening accounts because some of there branches are in FBI offices etc., which makes complete sense. When calling in they do ask to verify a lot of information to make sure your the right person on the other end, which is great! By far the best bank.
show more
show less
Product: Justice Federal Credit Union Checking
Comment
0
0
Justice Federal Credit Union
Linda @LindaLove
Report Abuse
4 Star Rating
Justice Federal is definitely a better option than a regular banking institution, just for the simple fact that they're a credit union; however, there are some things that could be improved. Some of their branches are NOT accessible to the public and are not clearly marked as such on their website; I tried to make a deposit at one of these branches but was turned away (rather rudely, I might add). When I called customer service to complain about my treatment, they were sympathetic but there seemed to be an attitude of "well, you should have known better", which I didn't appreciate much. Also, their application process to even establish an account there, quite honestly, is a headache; my fiance decided that jumping through the six hundred hoops required to open his account wasn't worth the hassle and he went with another institution. Other than the above-mentioned things, Justice Federal has lived up to my expectations, and I don't foresee leaving them any time soon.
show more
show less
Product: Justice Federal Credit Union Checking
Comment
0
0
Justice Federal Credit Union
mike kaduce @mikekaduce
Report Abuse
5 Star Rating
An adviser at my school pointed me in the direction of Justice Federal Credit Union for my student loans, as I wasn't eligible for many grants and my scholarship did not cover my entire tuition. I was reluctant to explore options that were not local, but they had an impressive online presence and so I applied for the loan. They called me back rather than emailing me and our correspondence was entirely over the phone from that point on. They were so helpful and I enjoyed the opportunity to speak with someone in person about the MANY questions that I had. They had excellently trained and very friendly representatives who made themselves available to me. This was a process that I had not gone through before but I can recommend this credit union just based on their forthright and friendly customer service. This is extremely important to have when working with sensitive information and large amounts of money. I would recommend anyone check out Justice Federal for student loans or any comparable service.
show more
show less
Product: Justice Federal Credit Union Student Loans
Comment
0
0
Justice Federal Credit Union
Barb @BL1963
Report Abuse
5 Star Rating
Justice Federal Credit Union will get nothing but rave reviews from me. After finally taking care of some credit issues, my husband and I worked hard to rebuild our credit standing prior to purchasing our home. Justice Federal Credit Union (JFCU) gave us the opportunity in the form of a moderately high limit Visa card and required nothing more than opening a small savings account with them. With exception to having to send in a couple of signature forms through the mail, everything has been done and managed online from that point forward.
JFCU is extremely responsive to email inquiries and are available during normal business hours via telephone. I have called JFCU on a couple of occasions and have always received very courteous service. I have never been put on hold, and any issue or question I have asked has always been handled immediately.
JFCU is aware of our troubled past credit history has been great in assisting us in our credit rebuilding efforts. We have been rewarded with regular credit line reviews and increases which has helped our credit score and given us confidence and assurance that our past mistakes will not haunt us forever.
show more
show less
Comment
1
0
Review Justice Federal Credit Union
Justice Federal Credit Union Offers
Car Loans
Checking
Credit Cards
Home Equity
Investments
Mortgages
Personal Loans
Prepaid Cards
Savings
CDs
Justice Federal Credit Union Q&A(3 questions)
Get answers to your questions about Justice Federal Credit Union below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.