ComplaintsforPalm Beach Research Group

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I never agreed to buy anything from this company. I have no idea who they are or what they sell. I called and was placed on hold for 29 minutes with. I one ever coming to the phone. Ive never received anything from this company but they certainly biked my debit card, which I had to cancel. This is robbery or fraud. They stole money and gave me nothing. Id like a refund!

  Business response

  09/07/2023

  Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.
  
  Please be advised that the subscriber purchased the Palm Beach Letter publication on 9/1/2020 online for $79 with a yearly auto-renewal fee of $129. This publication provides access to the best stocks and cryptocurrency recommendations, updates, content which could be accessed via our website, mobile app, and email.
  
  The initial purchase of $79 in 2020 had a 60-day money-back guarantee. As for the annual renewal fee of $129.00, this had a 30-day refund period as stated under the renewal notices we provided via email 30 days, 15 days, 7 days, and 5 days before being charged. Additionally, there are several ways to manage the subscription. The subscriber can call us at **************, email us at ***************************************** or use the MyAccount feature on our website.
  
  However, we understand that the subscriber may have missed or overlooked these notifications and alerts, and we apologize for any confusion or inconvenience. We have canceled the subscription on 9/6/2023, and refunded the $129 auto-renewal charged on 9/1/2023, following our 30-day auto-renewal refund period. The refund should reflect on the original form of payment within 5-7 business days.
  
  Should the subscriber have any questions, they can reach out to us by calling **************, email us at *****************************************.

• Initial Complaint

  08/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I subscribed to the Palm Beach Research Group for $2,000 on July 13, 2023 after listening for over an hour about cryptocurrency. Have had nothing but troubles. None of their information was easy to follow and I spent hours on the phone with them, coinbase and metamask after buying ***** currency per their recommendations and finally got to the point where I was supposed to stake the ***** currency on metamask and found out it could not be staked in the US. I have asked for a refund and was refused. They didn't even reply to my email about the staking of the ***** currency. I also thought my $2,000 would give me more recommendations but all I get are floods of emails asking you to listen to tons of videos and everyone of them wants you to invest more money to get recommendations and most of them are not even current. All I want is my wasted money back and to stop receiving emails from dozens of different places that I am sure they sold my email to. I am on a fixed income and they just don't care. I also want to make sure I am completely unsubscribed to them and their affiliates so I have no surprise charges on my credit card down the road. Please HELP.

  Business response

  08/29/2023

  Thank you for providing your feedback. We want to assure you that we take situations like this very seriously.

  Please be advised that the subscriber has access to our Palm Beach Crypto Income publication which was ordered on 7/17/2023 and provides access to all updates/contents and recommendations from the publication that are provided via email, our mobile app, and our website.

  The service provides multiple top-notch cryptocurrency recommendations for short-term hold/dividends. The subscription also provides step-by-step instructions for every recommendation and the subscriber can call us at **************, email us at ***************************************** or use the MyAccount feature on our website should the subscriber need assistance.

  Furthermore, the recommendation stated by the subscriber can be taken advantage of worldwide as long as the subscriber follows the instructions. Rest assured, we reached out to the subscriber and provided more information and reached a compromise.

  Finally, the subscriber has been added to our Do Not Promote list and should take full effect within 72 hours. The auto-renewal of the subscriber's subscription has been turned off as well and an email was sent for the complete details. Should the subscriber have any further inquiries, the subscriber may reach out to us.

  Customer response

  08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've purchased four products from this investment advice group for over $8,500. I'm wanting to do two things: 1) warn others about this organization and 2) seeking a refund for one of the products (the VERY least they should do).I first got involved with this organization in 2016. Of the four product I've purchased: 1)one has broken even on their investment advice (Crypto); one had me invest in 4 pre-IPO companies over FOUR years ago, NONE of which have gone public or had any return of funds (most likely these investment funds are gone); 3) one product lost virtually 90% of all money they recommended to invest in and then shut the product down after only a year WITH NO REFUNDS; 4) the last product was options trading which is far too complicated and requires much more investment that I have available (none of which was revealed in the presentation). EVERY sales pitch discusses all of this money potential "in only 12 or 18 months". As you can see from the above, none of which ever comes to fruition. I've asked for a refund previously and was told they don't provide refunds, only products. Why would I want more of their products when none of them actually produce a profit? I contend this more of a scamming organization that preys on unknowing *********. I contend their advice is nothing more than slick marketing with little to no knowledge of what they are actually recommending, all for the profit of their organization and leader. I implore the BBB to look into this organization and do more to warn others. I'll also be contacting the **************** to do the same. I do believe what they've done to me and thousands of others (read the reviews) in borderline criminal.

  Business response

  05/08/2023

  Thank you for your feedback. Be assured that we take cases such as these with utmost seriousness. Please be advised, the subscriber ordered 5 products in total with **: Palm Beach Letter, Palm Beach Confidential, Palm Beach Venture, Palm Beach Alpha Edge, and Palm Beach Special Opportunities at different highly-discounted prices. Each publication was ordered separately in the span of 3 years since 2020 wherein we provided updates and alerts on what to do with each recommendation that covers a range of Stocks, Options, Cryptocurrencies, pre-IPOs, and Medicinal psychedelics.
  
  Among these publications, Palm Beach Special Opportunities, which retails at $4,000.00 and availed of by the customer on 7/09/2021 at only 50% of its retail price with the addition of a free year, was discontinued more than a year after, on 11/8/2022 due to the entire plant-based medicine industry's bear market which has been particularly brutal on small-cap stocks. This whole industry fell which also affected our recommendations from this publication. However, please note that we provided the subscriber with $1500 worth of store credits that are valid for 1 year and can be used within Palm Beach Research Group and our affiliates for any publication the subscriber wants. Per the terms and conditions at the time of purchase, the subscription does not provide refunds but does include a 90-day Legacy store credit guarantee wherein the subscriber can cancel the subscription for store credits and use it towards any of our affiliate products under Legacy Research Group.
  
  In addition to the credit we gave in view of the discontinued publication above, upon the customer's request on July 24th, 2020, we canceled Palm Beach Confidential and same as all automatic renewals which have a 30-day refund period, $2,500 was refunded back to the customer's credit card.
  
  The subscriber's active subscriptions, Palm Beach Letter and Alpha Edge provide the best Cryptocurrency and Options recommendations with detailed step-by-step instructions with updates that are released every first Thursday of each month, and second & fourth Tuesday of every month for the latter or as necessary and are provided via email, our mobile app, or through our website. We also provide several ways to manage the subscription. The subscriber can call ** at **************, email ** at ***************************************** or use the MyAccount feature on our website. Rest assured, we reached out to the subscriber to provide more information on the subscriber's active subscriptions and provided information on the publications the subscriber can take advantage of using the store credits.

  Customer response

  05/09/2023

   
  Complaint: 20019542
  
  I am rejecting this response because they dont stand behind their products.  Read their online reviews.  Theyre horrific.  This response is exactly what I expected, which is why I contacted the BBB, the *********** and will also now do the *****  They promise all of these massive gains that never materialize, then cancel the product altogether after a short period of time, and then create other bogus products to rip people off.  Theyre attitude is Oh well, who cares, weve made our money, Meanwhile consumers are losing tens of thousands of $.  
  

  Again, store credit is worthless when their recommendation dont actually make money.   Consumers are losing thousands.  Its a shell game.  I understand the risks of some of the investments but shouldnt they be accountable for something actually materializing?   They find these pre-IPO  products out in the web and market them like they have insider information and they dont.    Which is why after four years not have them return any type of even minimal profit.  Consumers lose their thousands in fees and then all the money they invest.    
  

  Again I implore the BBB to make know this is not a reputable company and worthy of anything above an F rating so consumers are warned.  
  

  Thank you very much   I do not need another worthless response from this organization    Ill work with state and federal Agencies in the coming weeks

  Sincerely,
  
  *********************

• Initial Complaint

  02/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a one time service with them for $79 in September of 2021. I was unable to log on at first. They did help me log on, but I really got nothing out of the service.I just realized that one year later in September of 2022 they charged my credit card $129. As I said, I never even used the service when I first signed up.

  Business response

  02/22/2023

  Thank you for your feedback. Be assured that we take cases such as these with utmost seriousness. Please be advised, the charge of $129.00 that was processed on the subscriber's account on 9/6/2022 was for the auto-renewal of the subscription the subscriber ordered on 9/6/2021 for $79.00. Upon review of the subscriber's account, the active subscription, Palm Beach Letter, provides the best stocks and cryptocurrency recommendations and renews annually as stated under the Terms and Conditions with which we provide auto-renewal notices via email at around 30 days, 15 days, 7 days, and 5 days before being charged and we also provide several ways to manage the subscription. The subscriber can call us at **************, email us at ***************************************** or use the MyAccount feature on our website. We have sent all correspondence from this subscription which includes a 30-day money-back guarantee from its date of renewal as stated under the notices we provided to the subscriber. In addition to this, we have not received any notice or attempts via email or over the phone regarding any request to cancel the subscription prior to 1/29/2023 where the subscriber sent in a request of such. Unfortunately, we are unable to refund the amount charged on 9/6/2022 since it is beyond our 30-day money-back guarantee for auto-renewals. However, we have turned off the subscription's auto-renewal and will expire on 9/6/2023. We also sent a separate email informing the subscriber of such and offered further assistance.

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  DO NOT TRUST THIS COMPANY. THEY MAKE FALSE STATEMENTS AND DO NOT HELP WHEN YOU ASK FOR IT. In a video you are told you can try for 90-day and then after you pay a popup tells you no refunds. You can only get one of their other products. I do not want any of their products. Check out Trust Pilot. Bad reviews!! The parent company ********* Research, ************************************************************************, is the company that billed me.In September 2022, I signed up for a Subscription to Palm Beach Research(PBR) for investments in Royalties through Crypto Currencies. **************** showed how investments in Crypto royalties could increase in value 100-1000%+. He stated they would disclose these investments and said a 90-day trial period was available. At no time in his video did **************** state they would not accept the 90-day trial period with a cancellation of the subscription and a refund of the monies paid. After I reviewed the information provided online and communicated by email asking for help with no response, I decided to cancel. On a second request for help, I received an email telling me to go to the website. I would not have asked for help if I had understood the website.I asked to cancel my subscription and refund the $3500. I received a return email saying PBR would cancel, but the funds could not be refunded. I can only get another of their subscriptions, but I do not want another subscription. I researched a website like Trust Pilot to find many others have this issue with PBR. I feel scammed, and if this company stood behind its advice, PBR would stand behind the 90-day trial period.I am report to al government agency of their false advertising. After reviewing the website advice, I see no way for me to recoup the $3500 from any of their investment advice or make the type of returns **************** stated in the video.

  Business response

  01/13/2023

  Thank you for your feedback. Be assured that we take cases such as these with utmost seriousness. Please be advised, the subscriber ordered a lifetime subscription to Palm Beach Crypto Income on 9/22/2022 for $3,500.00 with a 90-day Legacy store credits guarantee wherein the subscriber can cancel the subscription for store credits and use it towards any of our or our affiliate's products under Legacy Research Group, Brownstone Research Group, ***************, and ***** Research as stated under the Terms and Conditions at the order page before and after completing the order. The store credits are also valid for 1 year from the date of issuance to ensure the subscriber has enough time to decide which publication the subscriber should take. In addition to this, the subscriber's Palm Beach Crypto Income subscription provides the best Cryptocurrency recommendations, Short Term Hold/Dividends with very detailed step-by-step instructions with updates that are released every Third Monday of each month or as necessary and are provided via email, our mobile app, or through our website. Upon review of the subscriber's account, we received the subscriber's request for assistance on 10/27/2022 wherein we responded accordingly on 10/30/2022 with which we provided the links to our instructional videos, including a walkthrough on how to create the necessary accounts, how to purchase and stake cryptocurrency.  We also provide several ways to manage the subscription. The subscriber can call us at **************, email us at ***************************************** or use the MyAccount feature on our website. Unfortunately, the subscription is put on hold at the moment and we cannot give access to the above-mentioned benefits at this time because of the dispute filed with the subscriber's credit card company. The dispute process can take up to 90 days to complete. The subscriber's account and case are now handled by our ********************* and the subscriber's bank or *******************s ****************************** The ******************* and our ********************* will correspond and determine if the dispute is valid. We have no ability to intercede and please allow the process to complete itself. If the subscriber needs further information, the subscriber can contact the bank or ******************* so that they can advise the subscriber on the dispute process and the status of this case. I am sure they are working hard on the subscriber's behalf to resolve the dispute.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  November 4, 2022 $2158.00 I had never received any actionable trading advice. I had looked at their website as recommended ad listened to their podcasts as recommended the advice was general i nature not at all what had been promised:Actionable trades which could create "generational wealth i next 30 days".One trade was mentioned which at time I received was already outdated by their own admission "if price is beyond" ... X dollars do not take this trade.After receiving only 'opportunities' to upgrade my subscription to more and more expensive services I had enough since this 30 day 'window' was obviously nearing the half way point. I emailed inquiring about my options for a refund.On Nov. 17, 2022 I received calls missed but missed and I called back and the they called me back and I asked for a refund or switch to ******************* trading services because I understood his service was a partner with Palm Beach Research. They advertise for each other and refer to each other as a 'partner'. Since I was more familiar with ******************* I asked for that. But was told why would you want to go to them they have a 7something success rate vs ****** has a 97% success. I said nothig was actionable. They said I needed app. I don't do apps well. So they told me ******************* was not a partner but that they could SELL me ******************* but not transfer me to *******************. VEry Missleading advertising! And no refund! So I said I would look over program as I was told I had plenty of time left on 90 day refund policy another misnomer.Today Nov. 23 I tried to log in and have been locked out of the site.I want a refund! This seems to be nothing but a scam. There is no timely information simply a list of the top 30 bluchip companies that you can get many other places for free. That is supposed to be how to make ****s of % in next 30 days.I want a refund, thats what i am askig for as they lied about their true services. It is only a service to themself not to us elderly.

  Business response

  11/25/2022

  Thank you for your feedback. Be assured that we take cases such as these with utmost seriousness. Please be advised, the subscriber ordered Alpha Edge on 11/3/2022 with a 90-day Legacy store credits guarantee wherein the subscriber can cancel his subscription for credits and use it towards any of our or our affiliate's products under Legacy Research Group, ***************, Brownstone Research, and ***** Research. In addition to this, ******************* is not a part of Legacy Research Group but is a member of Omnia Research, a different research brand comparable to ours. Furthermore, the subscriber's Alpha Edge subscription provides the best Options recommendations and/or updates are released every Second and Fourth Tuesday of each month or as necessary and are provided via email, our mobile app, or through our website. Upon review of the subscriber's account, we have sent all trade alerts necessary via the above-mentioned platforms to ensure delivery and the subscriber may still take advantage of the 90-day subscription guarantee. We also provide several ways to manage the subscription. The subscriber can call us at **************, email us at ***************************************** or use the MyAccount feature on our website. Finally, the subscriber can view the Alpha Edge updates whenever needed as it is available on our website 24/7 using the subscriber's login information that was provided on 11/22/2022 via email. We have also removed the subscriber from our email list for upgrades/promotions to ensure that the subscriber gets only the updates and recommendations from the subscription and this action takes full effect in 72 hours. We are also reaching out to the subscriber to assist with the subscription and to provide further details on their options as to where the subscriber can use the store credits.

  Customer response

  12/07/2022

   
  Complaint: 18455503
  
  I am rejecting this response because:   

  Date of Transaction 11/3/2022. I will attach the multiple emails leading up to this transaction. I believe I was defrauded ad mislead by advertising. As I thought I was subscribing to ******************* . This guy however is not ******************* or even a partner with *******************. This fellow ***************** is set on defrauding older people. He specifically aims at them and counts on us making errors. I do not believe he offered any actionable advice. I have been a ******************* member for many years and unknowingly let my subscription lapse due to a credit card change. Thats why I did not act on many of this Tweeka persons constant emails regarding signing up. I was mislead by an email with ******************* on it and thus feel defrauded. Please help this money is needed for bills.

  
  
  Sincerely,
  
  *************************

  Business response

  12/12/2022

  Thank you for your feedback. Be assured that we take cases such as these with utmost seriousness. Please be advised, ***** has not defrauded anyone and is only set on sharing his skills and knowledge to help his subscribers. Please note further that the subscription includes a 90-day Legacy store credits guarantee and we have provided actionable recommendations before and after the subscriber subscribed to Palm Beach Alpha Edge which is posted on our website. Also, even though we cross-promote our affiliates, we provide complete information about the publication the subscriber is trying to order or has ordered and we have multiple ways to manage the subscription. The subscriber can call us at **************, email us at ***************************************** or use the MyAccount feature on our website. Additionally, we have removed the subscriber from our promotional list which may take 72 hours to complete. Finally, we have tried to reach out to the subscriber over the phone or email to address the subscriber's request but have yet to receive any correspondence from the subscriber. We thank the subscriber for being patient and understanding.

  Customer response

  12/17/2022

   
  Complaint: 18455503
  
  I am rejecting this response because: While they seem to have removed me from further solicitation emails I still firmly believe I was mislead as to the content of their service. As a possible solution I would be willing to accept a refund that was not an in full refund perhaps a 1/2 of the purchase price and I will then agree this complaint was resolved satisfactorily.
  Sincerely,
  
  *************************

• Initial Complaint

  09/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Let me start with, THIS IS A SCAM.*********************** is terrible man who preys on the elderly and uninformed, people looking to better their lives with the little money they have just trying to figure this Crypto World out. *********************** claims to be a successful business man but if you do any digging of you own you will see that this just simply isn't true. He is no business man he is Con Man. My grand father has been very eager to learn about this crypto world and i advised him to do a little research of his own, to which he did. During his research he was sent a email from Palm Beach Research group a site which is extremely poorly put together, any person with a youthful eye would see right through this to which I did. I told my Grandfather that the promises that this man is making makes absolutely zero sense and then I watched the video myself and I was disgusted, to say the least *********************** spend hours trying to persuade these people to give him their money so he can invest what??? I asked my grandpa how much this cost him to which he replied with "a little over a thousand dollars." I asked him if has checked his cards to see if he has been charged that actual amount and then we realized that we have been scammed for over $5000 this was all within two months. I am writing this to be factual I hope that this reaches someone with the power to expose this man he is terrible and i have heard and read of stories far worse, shame on you ***********************.

  Business response

  10/04/2022

  Thank you for your feedback. Be assured that we take cases such as these with utmost seriousness.  We would like to look into this further. To do so, we will need your grandfather's information in order to location an account. We will contact the phone number that was provided today to get collect the information in order to investigate this further and to come to a resolution. Thank you again. 

• Initial Complaint

  09/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  in 2021 I started a subscription with Palm Beach Research. I was sold on older information and inflamed percentages of return. (e.g. indicating 1000's percent return when that was in fact older and not current and was adjusted for daily for a year.). Absolutely astonishing. I talked to a few different people and they would say that if I would get all the publications for one price then I could get into each program offered by ***********************. Hard sell that the price would be more ect. They took $11,567.20 from me and I have lost over 40K from listening to ***** to only get numerous emails of "friends" I am sorry. What is worse I was taken advantage of after explaining to the sales department I had a brain tumor and had to have surgery to remove it and have trouble comprehending. I do not know how ***** with a conscious can do this to me and other older people. What was stated in the sales was not what was given. A lot of the investments are old and no longer applicable. Not getting what I paid for but only hearing once in a while. I want a prorated refund as I am very distraught at the ***** and taking advantage of an older person. I am not wealthy and retired. I am looking to also file with the attorney general as well as this is not 'fluff' it is actual lies.

  Business response

  09/09/2022

  Thank you for reaching out to us and sharing your experience. 
  
  The customers subscriptions all came with a 90 day credit policy in which they can cancel the service for a credit within 90 days that can be used for another service through us or our affiliates. These terms and conditions were agreed to by the customer and were advised to them at the time of sale and in the receipt that they received for the purchase.
  
  We also have records to show that the subscriber actively used our services and contacted us several times for assistance or to provide feedback on the recommendations, even contacting us to update payment methods for their subscription in May of this year.
  
  Additionally, this is the first time we are hearing about said medical issues and have no knowledge of this prior. We offer our condolences and sympathies to the customer in regards to these health issues.
  
  At this time, we have contacted the customer directly in order to resolve this issue as a courtesy. 

  Customer response

  09/12/2022

   
  Complaint: 17937432
  
  I am rejecting this response because:

  I put this complaint in right before there was an agreement for settlement whereas I am to receive a check from Palm Beach Group in **** days that is satisfactory to me with a different agent than the one on this reply.

  I will clear as acceptable to the agreed terms of the payment of reimbursement once I receive the check.

  
  
  Sincerely,
  
  *****************

  Business response

  09/14/2022

  ************** was assisted by myself and has agreed to the courtesy actions provided to her directly. 
  
  - *************
  

  Customer response

  09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

  Customer response

  09/16/2022

   
  Complaint: 17937432
  
  I am rejecting this response because: I filed a complaint about obtaining a refund for services that were not complete, in the Palm Beach Infinity, et al publications via ***********************. In doing so, I received a response they will refund my maintenance fees of $4xx.**. I paid over $11K for the services. By cancelling my account without my consent on the maintenance fees they are taking upon themselves to reimburse, they are now stealing money from me by cutting my account off. I believe this retaliation because I am unhappy with the companies - ***********************; is not only insulting and unethical but also below moral grounds. I expect my account to be restored until we have a solution as you have my $11k plus and I have no service. Maybe you think I am a dumb elderly person, I am not.    Restoration of services I paid for on the website. I have not cancelled with agreement of $400 bucks.
  
  Sincerely,
  
  *****************

  Business response

  09/16/2022

  The customer has already accepted a resolution for this, which we have provided as a courtesy. Under the stipulations of this agreement we cannot continue to provide the customer with these services. They have been cancelled and a courtesy arrangement has been provided to the customer as a result of this. 
  
  We consider this to be resolved.

• Initial Complaint

  09/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The date of trans. was 7/12/22.The amount $2500.0 The first email sent requesting a refund not sure of. The second one sent was 9/1/22. The third one sent was 9/2/22. These were sent in the 60 day or 90-day period of a full refund. I do not remember anything being said about buying another service, for this refund. I have not heard back from them since I sent these emails. I have done some research on them. They totally miss represent themselves. This is the biggest scam going. I just want my full refund.

  Business response

  09/08/2022

  Thank you so much for reaching out to us and sharing your experience. I have reviewed the account and determined that your original purchase to Palm Beach Crypto Income came with a 90 day credit policy in which you can cancel the service for a full credit that can be used to purchase another service through ourselves or our affiliates. This would have been part of the terms and conditions that you agreed to at the time of purchase which was an online order, as well as being disclosed to you in the receipt of purchase that you received to confirm the subscription. At this time we have reached out to the customer directly in order to resolve this as a courtesy.

  Customer response

  09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have opted out of correspondence from this company over 20 times. Ive written to them and I still get 2-5 emails daily from them. I dont want their service or their email.

  Business response

  08/08/2022

  Thank you so much for reaching out to us about your experience.
  
  I apologize about the amount of material you are receiving. Your email has been removed from our promotional listings as well as removed from any listings that promote our publications. This process will take up to 72 hours to complete. You may still receive information from us before this 72 hour window has completed.
  
  Thank you for your patience while we resolve this for you. 
  
  If you require further assistance you may reach us at ************** Mon-Fri 9am-7pm ET or at *****************************************

  Customer response

  08/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩