ComplaintsforIT Works! Global, Inc.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I started this system with the promise it would help my storage issue and to possibly lose a little weight. I wanted a healthy all-natural product that could help me but would be easy on the heart. I was made promises and assured this product could help. I spent almost 3 weeks taking it and my PCM has told me to stop. It has caused problems with my heart; I have a defect and it is causing rapid heart rate and my intestinal track to be backed up. I am also experiencing dizziness with the rapid heart rate. I contacted the company to cancel my subscription and let them know about what is happening. I was contacted and told I had to options to finish out my 3 month contract or pay a membership fee and pay for another order of the product to be done with them. That isn't acceptable. If I am having medical issues from the product why would I want to continue to buy more. If I wasn't having any issues I would have been happy to continue but to expect someone to continue paying for a product that they are not able to use is ridiculous. Since this email I have been researching this company and I am appalled by what I have found. They were selling vitamins that were expired and were taken to court previously for it. They don't cancel subscriptions when they say they will and they expect people to pay for something they can't use or doesn't work or don't want. Mine is a medical issue. I should not be expected to pay for something that could kill me if I continue to take. I want my subscription canceled. I have put in three tickets already since early morning on the 22nd to cancel. I don't want anything to do with this company and their unethical and dangerous practices.

  Business response

  04/25/2024

  Dear *****,

  We have received your letter from the Better Business Bureau (BBB).  Having your concern addressed and resolved is our top priority.

  We are sorry to hear your claim about the products not working and about the medical issues.

  It is unclear if you had a medical condition beforehand.  Please be advised you should always consult with your physician before using any of our products if you have a medical condition you are concerned about.  Also, the reason we have listed all the ingredients on our Product Info Sheet which can be found on our main website.This way a customer can preview the ingredient list or any Warning labels before they buy the product.  All of our products do contain a Caution label: Consult your physician if you are pregnant, taking medications, or have a medical condition.

  IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed,diet, and lifestyle. Specific results are never guaranteed, and a money-back guarantee is not offered.

  Please be rest assured your subscription has been cancelled and no more charges will incur.  Also, we apologize on behalf of the customer service agent as they did not cancel your subscription due to the circumstances.  Furthermore, if you have any questions about the product(s) you may contact our Product Coach at *****************************************.

  Sincerely,

  IT WORKS!

  Customer response

  05/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, however I did not have any medical conditions except for a heart defect that was being carefully watched and taken care of and because of the claim these were all natural and safe these were supposed to be okay.  The issue is that the medication that they have has caused other issues in my body and that their products are not all natural as they claimed. I am just glad they are finally doing the right thing and not making me continue to pay for something I can't take. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased diet gummies from a lady on line and decided after months of using the product I cancelled my order thru her I could not get a hold of the phone number on credit card bill and no phone numbers were ever included on the shipping slips that cancellation request was at least 2 months ago since then I received no products however my credit card is still being charged and I cannot even speak to a person when I call Credit one bank I get recordings and no where to leave a message PLEASE CAN SOMEONE HELP

  Business response

  04/05/2024

  
  Dear *******,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  We are sorry to hear about this matter.  However, our records show that your recurring orders were cancelled back on March 4, 2024, and your last transaction was on February 29, 2024. 
  
  If you have any charges from IT WORKS! after February 29,2024, we will need a copy of the charge/invoice because we do not show any charges.  Also, you mention **************** and we would like to assure you with IT WORKS! when we send you the invoice via email we do include our contact information at *************************************** which includes our customer support line number, hours of support, option to submit a support ticket and Chat option. 
  
  Please expect an email from IT WORKS! so that we may investigate further.
  
  Sincerely,
  
  IT WORKS!

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This purchase took place 2/16/24. Order number ******************** with tracking number **************************. The invoice amount $92.26. The shipping address was ************************************************************ as I am a travel RN and this is where my current assignment is. I wasnt informed that this business uses ***** therefore, this package never arrived at the above address. It was dropped at the local post office and when I contacted them the day that I received the email that it was dropped, they had already returned to sender. It was literally the day after it was dropped at local post office. Today 3/19/24 (over a month later) received a refund for only $68.42. This is unacceptable as I have been very patient considering I never even saw the package that contained the product that I ordered. I would appreciate a full refund from this company.

  Business response

  03/25/2024

  Dear *****,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  We are sorry to hear you never received the package.  According to **** tracking the address shows a very small airport and it was considered an insufficient address.  Unfortunately, when the parcel is returned to sender it can take much longer to reach the warehouse for a refund as specified by customer service. 
  
  Per your request, we have issued the remainder of you refund for $26.01.  You now have been fully refunded. 
  
  Sincerely,
  
  IT WORKS!
  
  

  Customer response

  03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Canceled subscription but continues to send items which have been all returned. Company continues to take money from me but hasn't credited me back anything.

  Business response

  01/04/2024

  Dear *****,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  We are sorry to hear about this matter. 
  
  Our records show that your account was opened on August 31, 2023.  Your order activity shows orders &charges from August (initial order) to December 2023.  Your letter mentions you cancelled your subscription,but we have no record of it.  We did indeed cancel your subscription once we received the BBB correspondence.  The subscription does not automatically cancel as we need to be notified of the cancellation. 
  
  Our contact information **********************************************  is listed on our website such as customer service phone number and our Return/Refund Policy which specifically states not to refuse orders.
  Unfortunately, the orders were refused and returned to sender.  We ask customers not to refuse orders as these orders can take much longer to be returned and sometimes are not received by our warehouse. We cannot guarantee a refund on a refused order and refused orders are subject to additional fees.
  
  Our warehouse will be more than happy to issue refunds once they receive the packages.
  
  Sincerely,
  
  IT WORKS!

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is awful and the products they sell are terrible . I tried this out for the first time last month, and before I ordered, I made it clear that I was trying this out first, and I did not want my card saved on file or charged again, and they told me it would be a one time charge. Of course they lied and I was charged again this month, without my permission. I was on hold for over an hour, and when I did speak with someone finally, they did not know what the heck they were doing and they made me repeat mystery a dozen times. They could not find my information, but how can that be when they had no problem charging my card. They told me that they would send this up the corporate ladder and get me refunded expeditiously, and of course, I am still waiting. This company gets no stars from me!!!!!

  Business response

  12/07/2023

  
  Dear *****,

  
  We have received your letter from the Better Business Bureau (BBB).  Having your concern addressed and resolved is our top priority.
  
  We are sorry to hear about this matter.  However, our Loss Prevention Team reached out to you on December 5, 2023, about your refund.  Unfortunately, you disputed the charge with your credit card company, you have taken any available action we could have taken to resolve this for you out of our hands. When you file a dispute with the bank or credit card company, you have placed the decision on the outcome of the dispute completely in their hands.
  
  Furthermore, our records show that you refused the second order. Please see our policy Refused orders and our Refund and Return Policy.
  IT WORKS! Refund and Return Policy listed on our website at ***************************************************** -If for any reason you need to return all or a portion of your purchase, we will gladly accept eligible returns of unopened, undamaged products in new condition within thirty (30) days of the original ship date. Products that have been opened or partially used are not eligible to be returned for a refund or exchange.
  
  REFUSED ORDERS and REFUSAL FEES:
  If a package is Refused upon delivery or marked as Return to Sender a $15 Refusal fee will be deducted from the refund.   Refused orders may take up to ninety (90) days to reach the ************************* and, depending on the order, may or may not be eligible for a refund.
  
  Sincerely,
  
  IT WORKS!

  Customer response

  12/08/2023

   
  Complaint: 20941751
  
  I am rejecting this response because:
  I refused this order because I did not order it. When someone refuses something, it means they did not order it. I stated from the first day, that I was only trying this product out, and stated that I only wanted this order to be charged only once. This Company is  very unethical!!!  I would like you to see all of the bad reviews on this company as well. Furthermore, I am not paying for any fees! I will be contacting a consumer rights attorney as well about this.
  Sincerely,
  
  *************************

  Business response

  12/11/2023

  Dear *****,

  
  Your initial enrollment order shows Enrolled with Subscription  The only one time order we have is for Retail accounts in which you pay full retail price.  You opted for the 3-month subscription.
  To enroll as a Perks Member, you have the below options.  And then you are *********** the Perks members pricing and not retail pricing.

  
              Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or 
              Commit to a 3-month Subscription and have the Membership fee waived!

  
  Please be advised the IT WORKS! Perks Program is listed on our website at ******************************************

  
  Lastly, if you have any enrollment conversations or documentation, we would be more than happy to review. Our Loss Prevention Team did reach out to you December 1, 2023, to instruct you on how to print a return label to return the product.  This way you would have a tracking number to trace the order back to the warehouse.   Unfortunately, a refund cannot be issued until the product reaches the warehouse and is inspected. 

  
  Sincerely,
  

  IT WORKS!

  Customer response

  12/12/2023

   
  Complaint: 20941751
  
  I am rejecting this response because:
  I did not sign up for anything at all. I would like to see where I signed and if so, its not my signature!!! The sales lady, I was texting with did the sale. Im not paying you a dime. I already disputed this charge with my credit card company. I also sent them all of the complaints on this company as well. I will also be contacting the news about this shady company!! Im also telling everyone on ******** not to order with this company and to stand clear!!!!!
  Sincerely,
  
  *************************

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Oct 15 2023 it works took money out of my acct without my permission. I bought product from them but i absolutly did not sign up for reoccurring monthly charges. I gave my debit card number to one of their reps and she ordered it for me. Nothing was ever said to me about doing same thing every month. The reps name is *************************.

  Business response

  12/05/2023

  Dear ****,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  We have reviewed the information you have provided and apologize if the Perks Members Subscription Agreement was not clearly explained prior to your enrollment.   Our records do show that you filed a complaint about the October 14, 2023, charge with your financial institution.  You should have already received the outcome.  
  
  Please refer to the IT WORKS! Refund and Return Policy listed on our website at ***************************************************** - If for any reason you need to return all or a portion of your purchase, we will gladly accept eligible returns of unopened, undamaged products in new condition within thirty (30) days of the original ship date. Products that have been opened or partially used are not eligible to be returned for a refund or exchange. We are willing to make an exception to our 30 day return policy if you abide by the terms of the Return Policy.  We will contact you via email for any eligible product to return.  
  
   Sincerely,
  
  IT WORKS!  
  
  
  

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Their website took payment from me for an e-bike. Never sent me a confirmation and they say they have no record on their end but it shows up in my bank account as a debit.

  Business response

  11/21/2023

  Dear ******,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  We are sorry to hear about this matter.  Any product charges, on the other hand, would appear as It Works! Marketing. Furthermore, IT WORKS! sells its products at *************************************, and as you can see, IT WORKS! does not sell or offer e-bikes on its website.  
  
  Sincerely,
  
  It Works!
  
  

• Initial Complaint

  11/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  July 2023 I agreed to try a 90 day supply for $98.00 from itworks.com. In July I received a 30 day supply & my credit card was charged $110.72. August 13, 2023 I received an e-mail from itworks that my order was being processed. I replied to the e-mail that I did not request an order. The e-mail came back unsendable. I contacted ************************* (the contact I had that I signed up with). **** stated that was just informing me of my 2nd 30 day supply. August 19, 2023 itworks.com charged my credit card $110.72. I called itworks.com, but was unable to get through to leave a message or talk to anyone. I sent a message to **** stating that this was not what I agreed to & wanted out. Sept I was sent another ************* credit card was charged $110.72. October 14, 2023 I sent a message to **** to have all future shipments & charges cancelled and to be reimbursed for the 2 extra charges. **** stated that I had to logon to her account & cancel. I could not logon with the information she gave me, I told her so. I contacted my credit card *** They disputed the Sept charge & were to block future charges. Oct 19, 2023 itworks.com charged my credit card $112.83. I did not receive any product in Oct. Nov 2, *********************** disputed the Oct charge & gave me another number for itworks.com. The person I spoke with could not help me, but gave me an e-mail address ***************************************** I sent an e-mail with all this information & requested my subscription be cancelled; the $334.27 for Aug, ********** be reimbursed; plus all future shipments & charges be cancelled. The login I was given: ********, Password: password (I cannot get logged in with these).

  Business response

  11/09/2023

  Dear *****,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  We will reach out to you directly since we will need some additional information/documentation from you.  Also, since your account is noted to contact our Chargebacks Team we will need to contact them for additional information.

  Sincerely,

  IT WORKS!
  

  
  

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I did a full refund, and I still have not received a refund of my money. It has been over 2 weeks. This is absolutely unacceptable

  Business response

  10/27/2023

  The complainant has confused my company with another called It Works, or some such. My company, ItWorks Distributing, is a supplier of power protection equipment for computer rooms. Please rectify this misguided complaint. Thank you.

  Business response

  11/07/2023

  Dear ********,

  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  
  On October 30, 2023, our Chargebacks Team issued you a full refund for $115.95 and refunded the membership fee of $19.95. 

  
  This matter has been resolved and we are sorry about all the miscommunication.

  
  Sincerely,

  
  IT WORKS

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I tried this for a couple of months, not only did I not lose any weight or inches, I actually gained 5 pounds and over 1 inch in my stomach. When I asked the shady customer service lady that talked me into this scam of a product, she did not even respond to me. When I contacted the company, not only would they not refund money from unused product, they insisted I need to pay $21.67 for membership fee in lieu of paying out the 3 month initial subscription. THIS IS A VERY UNREPUTABLE COMPANY IN MY OPINION AND THEY DO NOT STAND BEHIND THEIR PRODUCTS. Stay away and save your money.

  Business response

  10/19/2023

  Dear *****,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  We are sorry to hear your claim about the products not working. Our records show you ordered various products, and we are unclear which product you are referring to.  IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed, and a money-back guarantee is not offered. Customers should always follow the directions noted with each product received. Please refer to the IT WORKS! website for various products description, Ingredients, How To Use, Supplemental Facts, and Frequently Asked Questions - *******************************************************************

  Regarding a refund our customer service had advised you on October 4, 2023, to receive a refund all products must be post-marked within thirty (30) days of the ship date and all items must be in an unopened, new condition. The customer is responsible for all return shipping costs.  Unfortunately, since the product was used, we are unable to issue a refund.  You may refer to the IT WORKS! REFUND AND RETURN POLICY as stated on our website at *********************************************************

  Please see the terms of the Perks Member Subscription Agreement.  To enroll as a Perks Member, you have the below options. And then you are *********** the Perks members pricing and not retail pricing.

  Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or
  Commit to a 3-month Subscription and have the Membership fee waived!
  
  Our records do show that you were charged for the Subscription Agreement in lieu of your last order. However, as an exception we issued a refund today for the subscription fee.

  Sincerely,

  IT WORKS!
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩