4,730 total
Great company and experience. Real customer service chat, super helpful in aiding my migration from Google workspace, (such an overcomplicated procedure with Google... I wonder why!). Zoho offer a much better UI than workspace, really simple and intuitive and so much easier to set up emails for new clients. Can't fault them. Thank you.
Date of experience: May 08, 2024
I'm still playing with the free version, but I am upgrading so I can have access to the calendar feature. I really love the ability to post to multiple platforms, all in one place. It makes running my business, and social media marketing, so much easier.
Date of experience: May 07, 2024
Using zoho socials for our marketing agency. It is very helpful to schedule and avoid delays, ensure timelines and manage several brands at once. The restrictive access for team members is also very useful. This makes life easy!
Date of experience: May 03, 2024
My experience with Zoho Social has been great thus far. It is easy to use & offers great benefits in order to grow my social media presence for my businesses. It has been the best tool that I have used for my social media management thus far.
Date of experience: May 06, 2024
I sent them an email 2 days ago, without reply. I made it clear that the mail is serious and that I can't receive emails from my primary domain. I now can't receive any mails from potential clients. This is not acceptable. On my other domain, my mails are also not delivered to my inbox and must be forwarded to me via my webmanager. I am really frustrated with their poor and unacceptable service. Maybe this review may help to get them to respond to my email malfunctions on 2 of my domains.
Date of experience: May 05, 2024
Zoho Social is great compared to other platforms! I get to post and see all reactions to my posts in once space.
Date of experience: May 06, 2024
Oh, where do I even start with Zoho? Well, let's just say my relationship with them went from blissful ignorance to sheer frustration in just over a year. You see, I used to think Zoho was the bee's knees because, hey, who needs customer service when everything's peachy, right? Wrong.
So, on the fateful day of May 2nd 2024, I dared to disturb the sacred silence by reaching out to them about an access issue. And here we are on May 6th 2024, still twiddling our thumbs in frustration because apparently, providing real assistance is just too much to ask for. Oh, but fear not, dear customer, for they've generously bombarded me with automated emails, filled to the brim with oh-so-helpful suggestions. How delightful.
But wait, there's more! Despite my valiant efforts in the realm of telephonic messages and follow-up emails (which, by the way, seem to vanish into the abyss), I've been graced with weekly reminders that my credit card is on the brink of expiration. Because, you know, heaven forbid my billing fails to go through in September when the almighty yearly payment is due. How considerate of them to remind me of my impending financial doom while conveniently ignoring my pleas for help.
Oh, but it gets better. I've been gallivanting across the globe for two whole months, and all I want is to regain access to my profile and start catching up. But alas, it seems easier to find a unicorn riding a rainbow than to get Zoho to sort out a simple access issue.
So, here's to hoping, praying, sacrificing a goat—whatever it takes—for a glimmer of hope that I might regain access before the dreaded September deadline. But hey, who needs renewal anyway? Certainly not me. So long, Zoho, it's been a rollercoaster of disappointment.
Date of experience: May 06, 2024
Have really liked the Zoho Social app so far
Has been really easy to use and liked being able to cross post across all the relevant socials.
Really liked the reporting and also the messaging functionality where you can pull all of your social messages etc into the zoho app and just respond to them in one place.
Date of experience: April 25, 2024
You have everything you need in one place. When it comes to powerful social media management tool that is equally affordable, that would be Zoho
Date of experience: May 01, 2024
We are currently trialling Zoho and the Premium Plan seems to do everything we had hoped. It makes scheduling, editing and authorising social posts between a team a breeze!
Date of experience: April 29, 2024
This is an excellent service. So easy to set up and create invoices. I love the way it can be edited so easily and the whole system is clearly displayed. Delighted customer!
Date of experience: April 30, 2024
Zoho Social is great! Although the free plan is quite limited, the available tools are still very useful! I have enjoyed its user-friendly interface and its ability to post on all social channels.
Date of experience: April 25, 2024
Excellent to use and the analytics tools are a great method and has helped me track my clients social media pages. no issues.
Date of experience: April 29, 2024
If your looking to improve your social media then Zoho is a must. I have tried nearly all the others out there and this is by far the easiest to use, being able to reply to all my messages in one app and post to all my socials quickly saves me time and money. A must try if your looking to get ahead
Date of experience: April 24, 2024
A great social media management tool.
Offers just the features we need at a competitive price.
The scheduling features are easy to navigate and getting the analytical data for reporting to the wider organisation is straightforward.
We use the inbox regularly throughout the day to monitor and respond to comments. I'm looking forward to using the approval workflow with other members of the team.
I also like the monitoring function. It allows me to keep in touch with what stakeholders and competitors are doing in one tab.
Date of experience: April 26, 2024
emails ignored when wanting to cancel subscription.
UPDATE: Your reply was more garbage. I emailed to cancel my subscription 5 times over the last year. Why do you lie when replying to negative feedback? If you are not going to take the time to answer the issue raised, instead sending out generic, well used replies, it shows the kind of sham organisation you are. AVOID THE SCAMMERS!!!
Still awaiting cancellation confirmation people. 20th April 2024
Date of experience: April 17, 2024
Reply from Zoho
Hello John!
I am sorry for the inconvenience caused to you. We received your email, and for some unknown reason, it landed in the spam box, which caused a few hours of delay from our end. I see our team has now looped in the concerned team to take care of your request to cancel your subscription and sent you an email. I have also prioritized the request with the team. They are going to check and reach you soon with the update.
It is sad to see you go! Can you please share your feedback on why you are looking to cancel your subscription? It will be helpful for us to check with our internal team on what went wrong and take accurate action accordingly. This also helps us prevent such experiences in the future. You can drop us an email at social-support@zohocorp.com. We will make sure to check further.
Update: John, We have already reached out via email to learn why you're leaving and to guide you through the steps for canceling your subscription. As you are in online payment mode, we will not be able to cancel it from our end. Please check your email for instructions and take the necessary steps to cancel. Thank you!
Warm Regards,
Vedha
Customer Success
I have been using Zoho Social for two weeks and I am very impressed with the app. It's very easy to post SM content from one place. I use it daily. Highly recommended.
Date of experience: April 28, 2024
Love the features, user interface and availability of desktop & mobile app
Date of experience: May 05, 2024
great CRM system and Social to boost my business. I strongly recommend. Prices are reasonable and you get lots of features.
Date of experience: April 23, 2024
I had a good experience with Zoho. Despite some details on one or two important questions, the experience has overall been good.
Date of experience: April 01, 2024
Reply from Zoho
Hello WL,
Thank you for sharing the feedback! Regarding the queries you are having, please drop us an email about them at social-support@zohocorp.com. We will make sure to check with the internal support team on how to resolve them and if there are any workarounds to help you further. This also helps us enhance the user experience on particular applications.
Warm Regards,
Vedha
Customer Success
