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I can't login to my Comcast email

I suddenly am unable to access my Comcast email via Apple Mail. A little squiggly symbol inside a circle now appears next to the account in my Mailboxes folder, an indication that the account is not online. When I click on this circle, a dialog opens that says, "Mail Password Required. Enter your password for XXX in Internet Accounts." If I hit the continue button, the Internet Accounts dialog opens. I enter the password there, and return. This gives the strange message, "Only one Mail account can be enabled at a time. Enabling the account "XXX@comcast.net" will disable "YYY@me.com" on this Mac" (!?)


The password is correct in that it works perfectly for logging into my comcast email via their web page.

Posted on May 4, 2016 8:02 PM

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3 replies

May 6, 2016 7:47 AM in response to Stuart Field

Hi Stuart,


Thanks for using the Apple Support Communities! I'm sorry to hear that you are having these Mail issues with your Mac; it certainly sounds like a bit of an odd one. If you continue to have password issues with this account (even with a known good password), you may find the information and troubleshooting steps outlined in the following articles helpful:


If you can’t send or receive email on your Mac - Apple Support

Use Mail Connection Doctor - Apple Support


Regards

May 6, 2016 7:48 PM in response to brenden dv

I still don't understand the one mailbox at a time thing, but I think I have found the problem. It turns out I am correctly entering the password and all the information, but because I had "automatically detect and maintain account settings" box checked, any information I put in my Accounts dialog is automatically changed to some previous information! I checked this by putting in a short random password, then closing and saving the dialog. When I open it, a longer password has been inserted.


I even got everything to work by unchecking automatically detect and maintain account settings" and entering my correct password, and my emails started to populate. But soon it stopped working and started asking me for my password again. When I checked the dialog, "automatically detect and maintain account settings" had become rechecked! In fact, every time I uncheck this box, it comes back checked when I reopen the dialog, and puts my old password (I guess) in the password field.


So I need to know how to a) keep this box unchecked or b) if it is checked, make it fill out the fields in the dialog with the correct data.


How does this "automatically detect and maintain account settings" feature work, anyway? Where is it getting the information, in particular the old password, that it uses to fill in the fields?

I can't login to my Comcast email

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