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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
visited site, paid for a background check, pulled report, canceled subscription that day, have proof of cancelation. 30 days later, without any notice, they charged my bank account for **************** company Truthfibders.com, they CLAIMED while I canceled what I signed up for, there was a 2nd part I did not cancel and they charged me for THAT, part. They refused to issue a refund for this UNKNOWN, UNDECLARED part of there plan.This is clearly bait and switch, letting you THINK you have canceled what you signed up for and then signing you up for a second service and then when you CANCEL the one you signed up for, they let you THINK you in the clear and then, do not inform you that you will be charged for somthing else.This is VERY deceptive business practices
Business response
04/18/2024
Dear *****************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and issued a reversal and refund to ************************* account to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
04/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This is a complaint against PeopleConnect sites, specifically PeekYou, TruthFinder, InstantCheckmate, Intelius, and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal. Below is a list of key points and evidence for your review: 1. I contacted Peek You sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data. 2. The continued accessibility of my personal information on Peek You sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation. 3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by ********. Despite multiple calls and emails they have failed to process my request effectively. I urge the Better Business Bureau to thoroughly investigate this matter and ensure that Peek You adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.Business response
04/18/2024
Dear *****************************,
This response is in regards to the consumer complaint from *********************************, ID ********.
TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
04/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Remove my information from your site. The suppression center is full of discrepancies and I always get some sort of error message when I try to opt out. **************************************************************************************************************************************************************************Business response
04/17/2024
Dear *****************************,
This response is in regards to the consumer complaint from *************************, ID ********.
TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
04/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Deceptive stating free report until after they gather all your information. Its not until all information that they show that it is not free. This should be illegal. Its fraud in its adverisingBusiness response
04/11/2024
Dear *****************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The business lists a profile of me which has gross errors and is libelous. They say or imply that I have criminal background, which is the furthest from the truth. They have no right to post this about me.Business response
04/10/2024
Dear *****************************,
This response is in regards to the consumer complaint from *********************************, ID ********.
We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage consumers to use the report as a starting point and perform any additional investigation they deem helpful for their purpose. The information obtained from a report is for personal use only.
TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. To exercise this right, ******************** may access our suppression tool at ***************************************************** and click on *********** Tools followed by Manage Suppression Rules. She will be asked to submit her email address to begin the process.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportCustomer response
04/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
04/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 4/9 I completed an online search using Truthfinder's online service. Upon collecting my credit card information, the system was unable to create an account for me, thus creating a mechanism where I will be tied up in an inability to cancel a subscription. Their online system is unavailable to me, Their phone-based system is not staffed and has an erroneous message, again making it impossible to cancel a subscription. This site is a scam site,Business response
04/10/2024
Dear *****************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and issued a full reversal to ***************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
04/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
i want my information removed. this is putting ******* family in danger. i camt get the exact link, but simply typing in my full name someone has access to my address & names of my family members.Business response
04/09/2024
Dear *****************************,
This response is in regards to the consumer complaint from *********************, ID ********.
TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A person whom I have not spoken to in years, today located my info on your site and called me. As a DV victim, this is problematic! Remove my information immediately! Someone else texted me after locating me through just a month ago. This is not good. After 30 years, people are suddenly contacting me?Business response
04/08/2024
Dear *****************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
To prevent your ***************************' publicly available information from being displayed on TruthFinder.com and realted people search websites, she can utilize the Suppression Tool found at *************************************************. Prior to proceeding, they will need to provide and verify certain identifying details. It is important to ensure that we can accurately match their information with the appropriate record and verify their identity. The Suppression Tool is intended for personal use only and is provided at our discretion, in accordance with the applicable Terms of Use.
We will ensure that ***************************' request to have her information removed from the TruthFinder website is implemented across all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportInitial Complaint
03/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On February 29th, I sought information on an individuals background for my organization. I went through truthfinder to get a background report of the individual. Truthfinder billed me twice for a total over $35. I received the desired report and canceled my account and further payments. Now on March 30th, I was billed again for another $30, and find that my account was not canceled as requested and informed that it would be. I have filed a second cancelation request and attempted to halt the payment.Business response
04/01/2024
Dear *****************************,
This response is in regards to the consumer complaint from ***************************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder SupportCustomer response
04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
03/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
After repeated request to remove my name from their website, I'm met with essentially no response every time. I've removed my "profile" but they continue to list my name as an associate of certain people, knowing full well it's leading to damages. I've made it abundantly clear I don't wish to have my name on their website in any way, shape, or form. I've had trouble with ongoing harassment, stalking, and disinformation campaigns of which they seem indifferent to.Business response
03/25/2024
Dear *****************************,
This response is in regards to the consumer complaint from *************************, ID ********.
TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have verified that the report for ************************* has been removed in the recent past. To prevent the public disclosure of personal information about ***************************** relative on TruthFinder.com and similar people search websites, they have the option to utilize the Suppression Tool. The tool can be accessed through this link: ******************************************. Before proceeding, they will need to provide and verify certain identifying information. It is essential to ensure that we can accurately match their information with the appropriate record and verify their identity as the subject of that record. The Suppression Tool is intended for personal use only and is provided at our discretion, in accordance with the relevant Terms of Use. You can find the Terms of Use at this link: ************************************************.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
Sincerely,
TruthFinder Support
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402 total complaints in the last 3 years.
166 complaints closed in the last 12 months.