Business Profile

Restaurants

Waffle House

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Waffle House's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

150 total complaints in the last 3 years.
58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not liable for this debt with credit ok I do not have contact with the collection agency .they didnt not provide me with the original contact as requested
Business Response
Date: 05/16/2025
This is a bogus report. Waffle House *** is a restaurant brand, not a creditor. Therefore, we would not have anything to do with credit reporting.
Initial Complaint
Date:05/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online at Waffle House in ************************ off of ************************************* on Sunday, May 11, 2025. I had my son pickup the order. When I receive my order, it was incorrectly made I ordered 2 All-Star breakfast one with grits, waffles and bacon and one with double hashbrowns smothered in onions and sausage. I received two orders with bacon and no double hashbrowns, smothered in onions. I received single order of plain hashbrowns. I called the Waffle House, but I could not get through to anyone.
Business Response
Date: 05/16/2025
We are in receipt of the comments this customer entered via our website Contact option on 5/11/2025 at 10:07am EST. Our records indicate the Division Manager over the location made attempts to reach the customer, however there was never an answer and there is no indication the customer returned any of his voicemails. Therefore, as of 5/14/2025 at 12:56pm, the Division Manager closed the customer's report and issued a refund for the missing items.
NOTE: Customer should allow their bank up to 10 business days to release funds back to their account.
We are sorry this customer was unable to enjoy their recent order as anticipated and that they were unable to accept any of the Division Manager's phone calls. However, we feel our management member adequately addressed the customer's issue to the best of his abilities without being able to speak to the customer and consider this matter closed.
Initial Complaint
Date:05/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When we came to Waffle House the manager ****** had earbuds in. The waitress ******** never took our order and had an attitude. When we asked ******* if he could wipe the table he had an attitude. They had mice I saw droppings. The customer service on night shift was not ok
Business Response
Date: 05/12/2025
Unfortunately, we have no record of this customer contacting us directly via our website Contact option, therefore affording us an opportunity to investigate and address their concerns prior to their contacting the Better Business Bureau.
We would like to have the appropriate ***************** team or franchise owner investigate and follow up with the customer. However, in order for that to happen, we need the customer to complete the Contact option found on ****************************** to Tell Us About their Visit. Once the customer has selected the specific location visited, provided the date and time of visit, their contact information including a phone number, and details of their concerns, a report will be immediately generated and transmitted to the appropriate party for review, investigation, and follow up with the customer based on our protocols and procedures for addressing customer concerns.
We are sorry this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to avoid any further delay in the appropriate party being able to follow up with them.
Customer Answer
Date: 05/13/2025

Complaint: 23314694

I am rejecting this response because: When I tried to fill out the contact form its a blank screen. I tried multiple browsers multiple times. I really would just like the individual that work at the Waffle House on ************* you get talked to. If you work as customer service you should be giving customer service no matter how late it is.

Sincerely,

******* *******
Business Response
Date: 05/13/2025
We are sorry to hear this customer had technical difficulties attempting to complete our online form. This error typically happens if the user has pop *** blocked on their browsers.
Therefore, we have shared their feedback with the appropriate management team for review, investigation to the best of their abilities with limited visit information, and any coaching they may deem necessary.
As previously stated, we apologize if this customer was unable to enjoy their recent visit as expected.
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 3 at 3:39 am I received a text message saying my order online was ready. I payed for an All Star Breakfast and cheeseburger it came up to $38.11 and I payed using my debit card. I arrived here at Waffle House #**** on Raeford Rd, and the employee at the window said the cook dont have any gloves and he cannot make my order. She said come back in the morning to see the manager for a refund. This is my second day coming here and I been getting the run around and Im unable to talk to any corporate people about it because the number the store gave me to call about my complaint I have to do online as welI. I filled a complaint on there website and I have yet to hear anything back via email or phone.
Business Response
Date: 05/08/2025
We are in receipt of the comments entered by this customer via our Website contact option on 5/3/2025 at 9:35am EST. According to our records, the customer returned to the ******************** within 3 hours of entering their comments and received a comped meal. Based on the Division Manager's notes, he felt the customer was satisfied with the resolution as of 5/3/2025 at 12:20pm EST.
We are sorry the customer's original experience with their online order was not enjoyable, and happy our team was able to adequately resolve the customer's concerns a few hours later.
Customer Answer
Date: 05/09/2025

Complaint: 23286680

I am rejecting this response because: I didnt come back three hours on Saturday morning to get a comp meal, There is no reason to lie about a meal I no longer needed when I came to receive a refund Monday morning. My first time hearing anything about a comp meal. I want my $38.11 for a meal I never got because the worker didnt have GLOVES

Sincerely,

****** *********
Business Response
Date: 05/09/2025
As previously stated, our records indicate the customer was contacted on May 3rd. The customer entered comments via our online contact form again on May 7th at 1:33am EST using a different mailing address and was contacted within 10 hours. Notes on that contact again state the customer's concerns were addressed and they received a comped meal.
Although we feel our management team has adequately addressed the customer's concerns and compensated them accordingly, we've asked the management team to follow up with the customer a third and final time regarding this matter.
Initial Complaint
Date:05/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to Waffle House in ************ on 4/30/25 at approx 6:20 pm. Service was slow though few people were there and people who entered following me were served ahead of my wife and I. Food was cold (hash browns) when received and some new ones were cooked but received well after we had completed the meal (they were cooked by the waitress as the cook was sweeping floors). The waffles were also slow in coming, as they were not even started by the waitress till after the food was received ( I had the All American, with my wife ordering bacon and waffle). In between cooking, the cook was cleaning floors without washing her hands. and the red headed waitress was very loud in her conversations and singing while we were trying to enjoy our food (could hardly hear ourselves talking). Coffee which was ordered with the meal, was not given a refill till after meal was over, and waitress was asked 2X's. I enjoy Waffle House and usually eat at the one in Ft. ********** GA, but decided to visit a local establishment. What a mistake! Cook cleaning floors and no hand washing, nothing over head while cooking to prevent hair from falling into meal. And service was almost non existent. Wonder if health **** should be contacted regarding the cook
Business Response
Date: 05/01/2025
Unfortunately, we have no record of this customer contacting us directly via our online Contact option therefore affording us an opportunity to investigate and address their concerns prior to their contacting the Better Business Bureau.
We would like to have the appropriate person follow up with the customer. However, in order for that to happen, we need the customer to utilize the website Contact option we've made available for customers to contact us directly, ***********************************************. Once the customer has completed the process to Tell Us About their Visit, a report will immediately be generated and transmitted the appropriate parties to review, investigate, and follow up with the customer based on our protocols and procedures for addressing customer concerns.
We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to avoid any further delay in someone contacting them regarding their concerns.
Initial Complaint
Date:04/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to this business on Wednesday April 30 Waffle House on ************************************************* the food was very uncooked said I could not get a refund or they could re do my order and I have a pregnant wife who got sick from consuming the foods
Business Response
Date: 04/30/2025
Unfortunately, we have no record of this customer contacting us directly via our online Contact option therefore affording us an opportunity to investigated and address their concerns prior to their contact with the Better Business Bureau.
We would like to have the appropriate ***************** team or franchise owner follow up with the customer. However, in order for that to happen, we need the customer to complete the Contact option on our website, *********************************************** to Tell Us About their Visit. Once the customer has selected the specific location they visited, listed the date and time of their visit, provided details of their concerns and their contact information, a report will immediately be transmitted to the appropriate parties for review, investigation, and follow up with the customer based on our protocols and procedures for handling customer concerns.
We are sorry to hear this customer was unable to enjoy their recent experience as anticipated and look forward to utilizing our online Contact option at their earliest convenience to avoid any further delay in getting them in touch with the appropriate party.
Initial Complaint
Date:04/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on April 27th abo at the waffle house on ********* **, 1587,about 1:30. my son and l went to go this waffle house, table ********* ga. tables ********* busy,waitresses standing around doing nothing. my table had trash, syrup on it floor and wet. I asked the young lady when she finally came to wipe off taKe. nothing, then I asked for a menu, non on table. threw them at me, never came back to take order. I asked for manager, name Ms. **** waitress name Quial. this is really not good service. I told manager I was reporting. she informed me it would only get sent back to her. so that's her way of saying nothing was going to happen .guess need to contact BBB.
Business Response
Date: 04/28/2025
Unfortunately, we have no record of this customer contacting us directly via our website Contact option therefore affording us an opportunity to investigate and address their concerns prior to their contact with the Better Business Bureau.
We would like to have the appropriate Management member follow up with the customer. However, in order for that to happen, we need the customer to utilize the Contact option available on our website specifically for customers to let us know about their experience ***********************************************. Once the customer has selected the specific location visited, provided date and time of visit, details of their experience, as well as their contact information, a report will immediately be transmitted to the appropriate management members for review, investigation, and follow up with the customer based on our protocols and procedures for addressing customer concerns.
We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to the utilizing our website Contact form at their earliest convenience in order to avoid any further delay in the appropriate person following up with them.
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i not able for this debt with waffle house l don.t have a contrsct with the colletion agency they didn t proivide me with the original contract as i request
Business Response
Date: 04/24/2025
This is a bogus complaint. Waffle House is a restaurant brand, we are not a creditor, lender, or collection agency and therefore do not have anything to do with alleged debts being reported.
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my waitress named ****** ****** was intoxicated on the job , was being very vulgar to my husband in front of me nd my son . she was also very rude to me . i watched her step outside to take a drink of liquor while on the job and serving us. when we asked for the ticket she made another pass at my husband and proceeded to give him her phone number and done all this very disrespecffully in front of our family , i was very disapointed and felt very disrespected .
Business Response
Date: 04/15/2025
Unfortunately, we have no record of this customer contacting us directly via our website Contact option therefore affording us an opportunity to investigate their allegations prior to their contact with the Better Business Bureau.
We would like to have the appropriate party investigate and follow up with the customer, however in order for that to happen, we need the customer to complete the Contact option on our website, ******************************, making sure to select the specific location they visited, specify the date and time of the visit, include details of their concerns, and provide their full contact information. Once completed, a report will immediately be transmitted to the appropriate party for review, full investigation, and follow up with the customer.
We apologize if this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to avoid any further delay in their concerns being investigated.
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested delivery for an order with Waffle House. They used DoorDash to complete the delivery. The DoorDash driver was unable to deliver my order due to not being able to gain access to the base I live in. Instead of refunding me for my delivery they proceeded to advise that the dasher delivered it to a random location. It was not delivered to my home as my ring camera confirms no one came to the house at the time advised. I tried calling Waffle House online ordering and I get transferred to DoorDash but DoorDash is advising Waffle House has to refund the order.
Business Response
Date: 04/10/2025
We are sorry to hear the customer's order was not able to be delivered due to the restricted access of her neighborhood and her inability to meet the driver outside of the restricted area.
We have worked with Door Dash regarding her concerns and can confirm her refund has been issued. The customer will need to allow up to 10 business days for her bank to release the refund back to her account.
Customer Answer
Date: 04/10/2025

Complaint: 23168947

I am rejecting this response because:

Sincerely,

******* ******
Business Response
Date: 04/10/2025
Unfortunately, we are not sure why the customer is rejecting our response as the comments are incomplete. As previously stated, a refund has been issued which is what the customer requested in her original complaint.

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Waffle House is NOT a BBB Accredited Business.