Business Profile

Restaurants

Waffle House

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Waffle House's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

301 total complaints in the last 3 years.
95 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with waffle house don't have a contract with collection agency they didn't provide me with the original contract as i requested
Business Response
Date: 08/05/2025
This is a bogus complaint. Waffle House is a restaurant brand, not a creditor.
Initial Complaint
Date:07/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday 7/28/2025 between 9:15am-10:15am, I visited the Waffle House (Store 1913) located at *************************************, where I experienced inappropriate and unprofessional behavior from a Waffle House employee. During my visit, a white older female Waffle House employee with her hair in a ponytail standing directly in front of me made indirect but clearly targeted comments about being overweight, which were made within earshot and clearly directed at me, as I am an overweight individual. These remarks were made in a public setting, causing me significant discomfort and embarrassment. Such behavior is unacceptable and reflects a lack of basic courtesy and respect. I am filing this complaint to ensure that proper action is taken to address this issue and prevent similar incidents from happening to other customers in the ********* an overweight Black woman seeking service in a restaurant, I felt singled out and disrespected. While the comments were not directed at me by name, the tone and timing made it clear they were intended to shame me. Given the nature of the comments and the dismissive attitude I experienced, I can't help but question whether my race also played a role in how I was treated. I am submitting this complaint to bring attention to this unacceptable behavior and to urge management to ensure that all customers are treated with respect and dignity, regardless of their appearance or background. This type of behavior is unacceptable and has no place in a business that serves the public. I am requesting that this employee be terminated, as her actions demonstrate a clear lack of professionalism, empathy, and respect for customers. I am filing this complaint to ensure that appropriate action is taken and to help prevent similar mistreatment of other customers in the future.
Business Response
Date: 07/29/2025
Unfortunately, we have no record of this customer contacting ********************** directly via any of our online Contact methods available to make us aware of their concerns, therefore affording us an opportunity to thoroughly investigate their allegations prior to them contacting the Better Business Bureau.
Using the information received from the Better Business Bureau, we have entered and official report into our system and routed to the appropriate contacts for review and investigation including contact with the customer.
We are sorry to hear this customer was unable to enjoy their recent experience as anticipated and look forward to our team conducting a thorough investigation into the customer's allegations based on our protocols and procedures for addressing customer concerns.
Customer Answer
Date: 08/03/2025

Complaint: 23666118

I am rejecting this response because: I went to Waffle House website andf filed compliant on 8/1 at **************************************************************************. I need to know the status of my compliant and if everything in my complaint was addressed with Waffle House employee. I need to know the outcome and how the company handled this matter with the Waffle House employee.

Sincerely,

**** ********
Business Response
Date: 08/04/2025
Unfortunately, the website this customer states they used does not belong to Waffle House, nor do we have any access to it. Our website contact is ********************************************************************.
That being said, we do see where the customer used our legitimate site to enter comments after we responded to the initial Better Business Bureau report. The notes on the report created on 7/29/2025 at 8:28am EST based on the customer's comments to the ******************** indicate our *************** team attempted to contact the customer twice with no luck. Furthermore, notes on the report created when the customer entered their own comments on 7/29/2025 at 9:19am EST indicate the Division Manager over the location made multiple attempts to contact the customer. Unfortunately, their attempts were unsuccessful as well. If the customer is unwilling to answer calls, they are welcome to return to the unit between 7am-3pm daily to speak to the manager on duty to discuss their concerns in person.
We feel our Division Manager and our *************** team have adequately attempted to contact this customer to investigate and address their concerns, we consider this matter now closed due to lack of participation by customer.
Customer Answer
Date: 08/04/2025

Complaint: 23666118

I am rejecting this response because: I need to know what steps were taken against the Waffle House employee mentioned in my compliant. I went to ******************************************************************** and completed compliant process. I received the attached email response and their was a link in the email (**************************************************************************) for me to complete. I completed the questionnaire. See attached email.

Sincerely,

**** ********
Initial Complaint
Date:07/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went for an interview here. The interview was confirmed 24 & 72hrs before I arrived through text &email. 1.5 hours before the interview they text me again asking to fill out 2nd part of application. I'm getting ready for the interview at this time didn't see the text. I pay for a Lyft go to the interview at set time, arrive early around 2:25 for our 2:30 interview am told no because I didn't fill out the 2nd half of the application. I fill it out there I end by 2:34. I then start to plead my case, asking to at least see him since I'm already there. I am told no 3rd time. I paid money to come, it was already confirmed hours prior. I'm looking professional. Another interviewer comes in after me 10min after I arrive. waits for the manager & as the manger comes out to look at me & acknowledge me, he is very dismissive almost as if "I already told you no". I explained my side, saying the interview was confirmed hours before hand but because I didn't fill out a 5min application he can't at least see me even though that's exactly what he did with another? Who wasn't dressed professionally. I came in with a grey pencil skirt, denim ******* top & shall for modesty. This person looked like a customer not a potential professional employee and gets seen without any problem. I have worked in restaurant for 15 **************** have come & interviewed me on the spot during busy hours. The restaurant had 1 customer in it at the time of my arrival. It wasn't busy, it was during down hours. He was rude, unprofessional and iconically full of himself as if his job is harder than the managers in *** who were actually busy and still took the time to interview me. Its slow, at down time, acting bull headed & turning down potentially great candidates because of technical reasons while interviewing other within minutes of them arriving who look like any old person off the street. Was it a bit of discrimination going on for a confirmed interview?
Business Response
Date: 07/24/2025
Our records indicate this applicant utilized our website Contact form on 7/23/2025 at 5:10pm EST to enter almost the exact comments entered here. Our records also indicate within an hour and half after entering these comment, the applicant was contacted by the District and Division Managers who rescheduled the interview to take place with the District Manager. Their notes also indicate they explained to the applicant they would reimburse for the ride to return. There was no mention of alleged discrimination entered by the applicant via the online Contact form, nor any notes indicating the applicant made any statement of the sort to the District or Division Managers during their conversations.
We are sorry to hear this applicant was unable to complete their original interview as anticipated due to the delayed completion of the application process. However, we feel the District and Division Managers contacted the applicant promptly upon notification of their concerns and have more than adequately addressed them and accommodated the applicant.
Initial Complaint
Date:06/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am. Not able for this bebt with waffle house. I don't not a contact with collection agency. They didn't provide me with the original contact as I requested.
Business Response
Date: 06/09/2025
This is a bogus report. Waffle House is a restaurant brand, not a creditor and therefore in no way, shape, form, or fashion responsible for reporting any type of alleged debt this person may owe.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
requested a refund at this location due to unsanitary conditions was given a hard time, supervisor was extremely rude and unprofessional. Was told i was being refunded, waited 10 days contacted the store no response, contacted my bank and was told no refund was ever initiated. contacted corporate waffle house and still have not received my refund. myself and two other individuals was basically stolen from and nothing is being done about it apparently this is a common practice amongst waffle employees
Business Response
Date: 06/07/2025
We are in receipt of comments provided by this customer. Unfortunately, according to our records the Division Manager has left voicemails for the customer with no return call. We have asked the Division Manager to make a final attempt to reach the customer and strongly encourage the customer to answer the call or return their voicemail to discuss their concerns.
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not liable for this debt with credit ok I do not have contact with the collection agency .they didnt not provide me with the original contact as requested
Business Response
Date: 05/16/2025
This is a bogus report. Waffle House *** is a restaurant brand, not a creditor. Therefore, we would not have anything to do with credit reporting.
Initial Complaint
Date:05/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online at Waffle House in ************************ off of ************************************* on Sunday, May 11, 2025. I had my son pickup the order. When I receive my order, it was incorrectly made I ordered 2 All-Star breakfast one with grits, waffles and bacon and one with double hashbrowns smothered in onions and sausage. I received two orders with bacon and no double hashbrowns, smothered in onions. I received single order of plain hashbrowns. I called the Waffle House, but I could not get through to anyone.
Business Response
Date: 05/16/2025
We are in receipt of the comments this customer entered via our website Contact option on 5/11/2025 at 10:07am EST. Our records indicate the Division Manager over the location made attempts to reach the customer, however there was never an answer and there is no indication the customer returned any of his voicemails. Therefore, as of 5/14/2025 at 12:56pm, the Division Manager closed the customer's report and issued a refund for the missing items.
NOTE: Customer should allow their bank up to 10 business days to release funds back to their account.
We are sorry this customer was unable to enjoy their recent order as anticipated and that they were unable to accept any of the Division Manager's phone calls. However, we feel our management member adequately addressed the customer's issue to the best of his abilities without being able to speak to the customer and consider this matter closed.
Initial Complaint
Date:05/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When we came to Waffle House the manager ****** had earbuds in. The waitress ******** never took our order and had an attitude. When we asked ******* if he could wipe the table he had an attitude. They had mice I saw droppings. The customer service on night shift was not ok
Business Response
Date: 05/12/2025
Unfortunately, we have no record of this customer contacting us directly via our website Contact option, therefore affording us an opportunity to investigate and address their concerns prior to their contacting the Better Business Bureau.
We would like to have the appropriate ***************** team or franchise owner investigate and follow up with the customer. However, in order for that to happen, we need the customer to complete the Contact option found on ****************************** to Tell Us About their Visit. Once the customer has selected the specific location visited, provided the date and time of visit, their contact information including a phone number, and details of their concerns, a report will be immediately generated and transmitted to the appropriate party for review, investigation, and follow up with the customer based on our protocols and procedures for addressing customer concerns.
We are sorry this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to avoid any further delay in the appropriate party being able to follow up with them.
Customer Answer
Date: 05/13/2025

Complaint: 23314694

I am rejecting this response because: When I tried to fill out the contact form its a blank screen. I tried multiple browsers multiple times. I really would just like the individual that work at the Waffle House on ************* you get talked to. If you work as customer service you should be giving customer service no matter how late it is.

Sincerely,

******* *******
Business Response
Date: 05/13/2025
We are sorry to hear this customer had technical difficulties attempting to complete our online form. This error typically happens if the user has pop *** blocked on their browsers.
Therefore, we have shared their feedback with the appropriate management team for review, investigation to the best of their abilities with limited visit information, and any coaching they may deem necessary.
As previously stated, we apologize if this customer was unable to enjoy their recent visit as expected.
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 3 at 3:39 am I received a text message saying my order online was ready. I payed for an All Star Breakfast and cheeseburger it came up to $38.11 and I payed using my debit card. I arrived here at Waffle House #**** on Raeford Rd, and the employee at the window said the cook dont have any gloves and he cannot make my order. She said come back in the morning to see the manager for a refund. This is my second day coming here and I been getting the run around and Im unable to talk to any corporate people about it because the number the store gave me to call about my complaint I have to do online as welI. I filled a complaint on there website and I have yet to hear anything back via email or phone.
Business Response
Date: 05/08/2025
We are in receipt of the comments entered by this customer via our Website contact option on 5/3/2025 at 9:35am EST. According to our records, the customer returned to the ******************** within 3 hours of entering their comments and received a comped meal. Based on the Division Manager's notes, he felt the customer was satisfied with the resolution as of 5/3/2025 at 12:20pm EST.
We are sorry the customer's original experience with their online order was not enjoyable, and happy our team was able to adequately resolve the customer's concerns a few hours later.
Customer Answer
Date: 05/09/2025

Complaint: 23286680

I am rejecting this response because: I didnt come back three hours on Saturday morning to get a comp meal, There is no reason to lie about a meal I no longer needed when I came to receive a refund Monday morning. My first time hearing anything about a comp meal. I want my $38.11 for a meal I never got because the worker didnt have GLOVES

Sincerely,

****** *********
Business Response
Date: 05/09/2025
As previously stated, our records indicate the customer was contacted on May 3rd. The customer entered comments via our online contact form again on May 7th at 1:33am EST using a different mailing address and was contacted within 10 hours. Notes on that contact again state the customer's concerns were addressed and they received a comped meal.
Although we feel our management team has adequately addressed the customer's concerns and compensated them accordingly, we've asked the management team to follow up with the customer a third and final time regarding this matter.
Initial Complaint
Date:04/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to this business on Wednesday April 30 Waffle House on ************************************************* the food was very uncooked said I could not get a refund or they could re do my order and I have a pregnant wife who got sick from consuming the foods
Business Response
Date: 04/30/2025
Unfortunately, we have no record of this customer contacting us directly via our online Contact option therefore affording us an opportunity to investigated and address their concerns prior to their contact with the Better Business Bureau.
We would like to have the appropriate ***************** team or franchise owner follow up with the customer. However, in order for that to happen, we need the customer to complete the Contact option on our website, *********************************************** to Tell Us About their Visit. Once the customer has selected the specific location they visited, listed the date and time of their visit, provided details of their concerns and their contact information, a report will immediately be transmitted to the appropriate parties for review, investigation, and follow up with the customer based on our protocols and procedures for handling customer concerns.
We are sorry to hear this customer was unable to enjoy their recent experience as anticipated and look forward to utilizing our online Contact option at their earliest convenience to avoid any further delay in getting them in touch with the appropriate party.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Waffle House is NOT a BBB Accredited Business.