Business Profile

Restaurants

Waffle House

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Waffle House's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

148 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to Waffle House in ************ on 4/30/25 at approx 6:20 pm. Service was slow though few people were there and people who entered following me were served ahead of my wife and I. Food was cold (hash browns) when received and some new ones were cooked but received well after we had completed the meal (they were cooked by the waitress as the cook was sweeping floors). The waffles were also slow in coming, as they were not even started by the waitress till after the food was received ( I had the All American, with my wife ordering bacon and waffle). In between cooking, the cook was cleaning floors without washing her hands. and the red headed waitress was very loud in her conversations and singing while we were trying to enjoy our food (could hardly hear ourselves talking). Coffee which was ordered with the meal, was not given a refill till after meal was over, and waitress was asked 2X's. I enjoy Waffle House and usually eat at the one in Ft. ********** GA, but decided to visit a local establishment. What a mistake! Cook cleaning floors and no hand washing, nothing over head while cooking to prevent hair from falling into meal. And service was almost non existent. Wonder if health **** should be contacted regarding the cook
Business Response
Date: 05/01/2025
Unfortunately, we have no record of this customer contacting us directly via our online Contact option therefore affording us an opportunity to investigate and address their concerns prior to their contacting the Better Business Bureau.
We would like to have the appropriate person follow up with the customer. However, in order for that to happen, we need the customer to utilize the website Contact option we've made available for customers to contact us directly, ***********************************************. Once the customer has completed the process to Tell Us About their Visit, a report will immediately be generated and transmitted the appropriate parties to review, investigate, and follow up with the customer based on our protocols and procedures for addressing customer concerns.
We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to avoid any further delay in someone contacting them regarding their concerns.
Initial Complaint
Date:04/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to this business on Wednesday April 30 Waffle House on ************************************************* the food was very uncooked said I could not get a refund or they could re do my order and I have a pregnant wife who got sick from consuming the foods
Business Response
Date: 04/30/2025
Unfortunately, we have no record of this customer contacting us directly via our online Contact option therefore affording us an opportunity to investigated and address their concerns prior to their contact with the Better Business Bureau.
We would like to have the appropriate ***************** team or franchise owner follow up with the customer. However, in order for that to happen, we need the customer to complete the Contact option on our website, *********************************************** to Tell Us About their Visit. Once the customer has selected the specific location they visited, listed the date and time of their visit, provided details of their concerns and their contact information, a report will immediately be transmitted to the appropriate parties for review, investigation, and follow up with the customer based on our protocols and procedures for handling customer concerns.
We are sorry to hear this customer was unable to enjoy their recent experience as anticipated and look forward to utilizing our online Contact option at their earliest convenience to avoid any further delay in getting them in touch with the appropriate party.
Initial Complaint
Date:04/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on April 27th abo at the waffle house on ********* **, 1587,about 1:30. my son and l went to go this waffle house, table ********* ga. tables ********* busy,waitresses standing around doing nothing. my table had trash, syrup on it floor and wet. I asked the young lady when she finally came to wipe off taKe. nothing, then I asked for a menu, non on table. threw them at me, never came back to take order. I asked for manager, name Ms. **** waitress name Quial. this is really not good service. I told manager I was reporting. she informed me it would only get sent back to her. so that's her way of saying nothing was going to happen .guess need to contact BBB.
Business Response
Date: 04/28/2025
Unfortunately, we have no record of this customer contacting us directly via our website Contact option therefore affording us an opportunity to investigate and address their concerns prior to their contact with the Better Business Bureau.
We would like to have the appropriate Management member follow up with the customer. However, in order for that to happen, we need the customer to utilize the Contact option available on our website specifically for customers to let us know about their experience ***********************************************. Once the customer has selected the specific location visited, provided date and time of visit, details of their experience, as well as their contact information, a report will immediately be transmitted to the appropriate management members for review, investigation, and follow up with the customer based on our protocols and procedures for addressing customer concerns.
We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to the utilizing our website Contact form at their earliest convenience in order to avoid any further delay in the appropriate person following up with them.
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i not able for this debt with waffle house l don.t have a contrsct with the colletion agency they didn t proivide me with the original contract as i request
Business Response
Date: 04/24/2025
This is a bogus complaint. Waffle House is a restaurant brand, we are not a creditor, lender, or collection agency and therefore do not have anything to do with alleged debts being reported.
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my waitress named ****** ****** was intoxicated on the job , was being very vulgar to my husband in front of me nd my son . she was also very rude to me . i watched her step outside to take a drink of liquor while on the job and serving us. when we asked for the ticket she made another pass at my husband and proceeded to give him her phone number and done all this very disrespecffully in front of our family , i was very disapointed and felt very disrespected .
Business Response
Date: 04/15/2025
Unfortunately, we have no record of this customer contacting us directly via our website Contact option therefore affording us an opportunity to investigate their allegations prior to their contact with the Better Business Bureau.
We would like to have the appropriate party investigate and follow up with the customer, however in order for that to happen, we need the customer to complete the Contact option on our website, ******************************, making sure to select the specific location they visited, specify the date and time of the visit, include details of their concerns, and provide their full contact information. Once completed, a report will immediately be transmitted to the appropriate party for review, full investigation, and follow up with the customer.
We apologize if this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to avoid any further delay in their concerns being investigated.
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested delivery for an order with Waffle House. They used DoorDash to complete the delivery. The DoorDash driver was unable to deliver my order due to not being able to gain access to the base I live in. Instead of refunding me for my delivery they proceeded to advise that the dasher delivered it to a random location. It was not delivered to my home as my ring camera confirms no one came to the house at the time advised. I tried calling Waffle House online ordering and I get transferred to DoorDash but DoorDash is advising Waffle House has to refund the order.
Business Response
Date: 04/10/2025
We are sorry to hear the customer's order was not able to be delivered due to the restricted access of her neighborhood and her inability to meet the driver outside of the restricted area.
We have worked with Door Dash regarding her concerns and can confirm her refund has been issued. The customer will need to allow up to 10 business days for her bank to release the refund back to her account.
Customer Answer
Date: 04/10/2025

Complaint: 23168947

I am rejecting this response because:

Sincerely,

******* ******
Business Response
Date: 04/10/2025
Unfortunately, we are not sure why the customer is rejecting our response as the comments are incomplete. As previously stated, a refund has been issued which is what the customer requested in her original complaint.
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE SHIFT MANAGER WAS IN THE KITCHEN BY THE CASH REGISTER, BLOWING HIS NOSE WHILE OPEN FOOD WAS BEING FIX,HE NEVER WENT TO THE BATHROOM TO GO WASH HIS HANDS,I WAS THE ONLY CUSTOMER THEY HAD,THE COOK & THE YOUNG LADY WHO FIX MY FOOD WAS RIGHT THERE WHEN THIS TOOK PLACE,IT WAS VERY DIS TASTEFULL ,& THATS HOW GERMS ARE SPREAD. LETS BE VERY MINDFUL WHEN WE ARE PREPARING CUSTOMER FOOD.. ********************** IN *********** *********************************************************
Business Response
Date: 03/31/2025
Unfortunately, we have no record of this customer contacting us directly via our website Contact option, therefore affording us an opportunity to investigate their concerns prior to their contact with the Better Business Bureau.
We would like to have the appropriate person follow up with the customer, however in order for that to happen we need to customer to complete the Contact option on our website ******************************. They will need to make sure to select the specific location they visited, select the date and time of their visit, provide details of their concerns and a phone number where they can be reached. Once completed, an official report will be forwarded to the appropriate parties for review, investigation, and follow up with the customer.
We are sorry this customer was not able to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to Tell Us About their recent visit.
Initial Complaint
Date:03/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I visited the Waffle House in ************* on *************************** on 03/26/25 with my fiance. Who ordered the Pork Chop meal with a Waffle and I got the All Star Meal with a Waffle. My order number is ***** and my time of visit says the ticket was closed at 10:33pm. We frequent this location a lot but I dont know what happened last night as this morning we both have awoken to being very ill. Her being more ill than I. But I dont know if it was the Waffles or her pork chops that she got, because we share one of them to taste and see how it was, but we for sure have some form of food poisoning or the food did not sit well with us. I am in no way looking to cause trouble for said location or anyone in particular, because the staff was super friendly and a pleasure! But honestly I would appreciate a refund, as this was a less than stellar occasion this time.! Please just make this right and refund me the funds I paid to purchase this food. Thank you and God Bless.!
Business Response
Date: 03/27/2025
Unfortunately, we have no record of this customer completing our website Contact option regarding their concerns, therefore affording the franchisee to investigate and address their concerns prior to their contact with the Better Business Bureau.
We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and encourage them to use the Contact option on our website, ******************************, making sure to select the specific location visited, date and time of visit, include their specific concerns and contact information. Once completed, an official report will immediately be transmitted to the franchise owner of the location they visited for review, investigation, and follow up with the customer to discuss their concerns and any potential resolution.
Initial Complaint
Date:03/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not liable for the debt with waffle house. Im didnt not have a contract with the collection agency didnt not provide me with the original contract as I requested pleas.
Business Response
Date: 03/10/2025
This is a bogus complaint filed against Waffle House. We are a restaurant business, not a creditor.
Initial Complaint
Date:02/25/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a server for Waffle House in ******** Va Ive recently learned that while they give me what I lack to make minimum wage they also wait until my state and fica taxes are removed for that amount of money I do not keep any actual portion of that money so if they give me $50.00 I will then pay taxes and then they take said $50.00 back out of my paycheck and this can range anywhere between what I actually made below minimum wage and fill in that gap so I make minimum wage and then take the money back out of my paycheck so I actually never see whatever money that brought me up to minimum wage so Im reality Im making below minimum wage
Business Response
Date: 02/26/2025
This is not a customer, this is an Associate concern. This Associate should discuss their payroll with questions with their management team, their Associate Hotline, or watch the video available via their MyWaffleHouse account that explains how they are paid.
We are sorry this Associate chose to contact the Better Business Bureau instead of utilizing the tools and resources available to them to better understand their payroll concerns and look forward to them following the protocols we have in place for such matters at their earliest convenience in order to avoid any further confusion or misunderstanding.

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Waffle House is NOT a BBB Accredited Business.