Uk Toluna Reviews

Appalling website - they take your personal details, and then the site crashes. On my phone, or laptop, can never access the site to revoke access and delete my details. Buffers on surveys, not once reaching the end of a survey because it crashes every time on all devices. I've blocked and marked as spam. WASTE OF TIME!

Date of experience: April 26, 2024

Toluna cancelled a rewards redemption of mine THREE times, with no explanation until I worked my way through their not exactly user-friendly customer service portal, then said they'd done so because they'd detected 'unusual activity' and that I was accessing my account from a different location. Despite the fact the first time I'd requested the reward was from my home on the same laptop I always use. As was the third request, which was also rejected. When I tried to log into my account just now to start the laborious customer service process again, it had been deactivated. Just don't waste your time. You need such a ludicrously high number of points to get rewards, and then even when you have the damn points they just refuse to honour them anyway!

Date of experience: April 20, 2024

I have tried, without success, to cash in some points. After numerous attempts on 3 successive days to get a code sent to me by their 2FA system, I gave up. I had tried all the things that Zendesk suggested. Nothing worked. Tried 4 different browsers, cleared cache and cookies and still no joy. I worked for these points. Its like getting your salary withheld!

Date of experience: April 07, 2024

I really appreciate being given a second chance as I really enjoyed working with this particular organization. They only do this after a very lengthy review of your account to make sure that their rules were followed overall. I'm sure I made some errors on my part and that's how my account got flagged, but I really appreciate being allowed back and hope to be much more careful in the future. Thank you so much!!!

Date of experience: March 12, 2024

The ultimate worst of the worst, virtually impossible to do surveys, do not waste your time with this cowboy outfit.

Date of experience: April 09, 2024

Suddenly, and without any explanation stopped receiving surveys. Perhaps it was because I kept complaining when things went wrong (Often)? If I was a Company, I would give this "Market Research" Company a body swerve. It does not engender any goodwill in its panelists!

Date of experience: February 19, 2024

Pretty much the same experience as many of the people leaving comments on here - on several ocassions have spent lot of time (and on one occasion over 25 mins completing a survey only to be logged out and told i didnt match the user profile....go figure.)
Recently I tried to cash in my points only to be told they couldnt process the cash out and the points had been returned to my account. Funny thing is that i have now been locked out of my account and can no longer gain access to my account. I wont be contacting customer services about how to reset the password - becuase it seems like this is a standard Modus Operandi by the company. So my advice is to stay far away and AVOID this company, who seem intent on withholding client points following survey completions. Wasted hours!!

Date of experience: January 04, 2024

Recently cashed in my points for a handful of £5 vouchers to start Christmas shopping. Logged me out, cannot reset password. Same set response from customer services about how to reset password and funnily enough my redemption requests have been cancelled and points returned to my account I can no longer access. Wasted hours!!

Date of experience: October 17, 2023

Just echoing same what others wrote - stay away and dont waste your time!!! Wish I read all that comments before I invested hours into doing surveys to then having my account suddenly locked because - showed issues (no explanation what issues). Obviously when I was close to redeem my points - go figure.

Date of experience: October 09, 2023

I've spent hours honestly and thoughtfully responding to questions.

After a while I chose to claim a 'reward' with sufficient points but the website kept throwing me out.

Don't waste your time, or 'free' views.

Date of experience: January 02, 2024

Spent a week completing surveys and reached the first reward with added bonus points to purchase a reward. When I tried to log in to the account I had been blocked out. I emailed customer service and they said that they had suspended my account due to inconsistency in location against the device I was using. So I have now lost log in and access and any rewards I had gained.

Date of experience: October 16, 2023

Bunch of scammers, don't trust or use this survey site!! They will deliberately keep hold of your points and refuse to reward you for all your hard work. Flimsiest of excuses are used for not redeeming the rewards after accumulating a lot of points. There are better survey sites out there compared to this bunch of thieves!!!

Date of experience: November 25, 2022

I have been with Toluna for some years and although I get less surveys than I used to I get enough to earn a £10 gift card most weeks. It can be frustrating to get the ‘ it’s not you, it’s us ‘ message.
My main criticism is that it does take over a week from claiming to actually receiving the email with the gift card link.
In these difficult times I’m just grateful for anything that helps with paying for the groceries even if it does take time.

Date of experience: October 09, 2022

IS this a scam? Accumulate '000 of points then 'we couldn’t process your recent gift redemption. After months of surveys accumulating measly 1-3000 pts per survey they dont pay out!!!!!!

Date of experience: July 06, 2023

I think they are looking for super sepicific people's opinion or they just try all the way to condem you as' disqualified'. Totally waste your time, there is no way for me to finish even one survey. They blash me out because I choose my computer brand as HP, you will not understand, anyway. Special survey company:(

Date of experience: February 07, 2021

Spend 10 minutes answering questions to find out if you are eligible to take a 15 minute survey then don't qualify for said survey. Get a pittance in points for each survey.
Get a paper round instead as it's better paid, quicker and more dignified.

Date of experience: April 21, 2021

For the last few weeks, they have been sending me surveys but then coming up with the same message 'Would you believe it; we are currently out of surveys'! Is this their way of getting rid of me? Maybe I'm too old, but then why not say so? I'm 80. But other survey companies are honest enough to do this; round up your points hand them over and say goodbye and thanks, but not Toluna!

Date of experience: August 21, 2023

One of the lowest paying of all the survey sites that I'm a member of. To get enough points for £35 paypal it takes many months because points for surveys are so pitifully small. To make things even worse they raised the points needed for £35 and your points are only valid for 16 months! I know of no other site that actually deletes your points after a certain time has passed, except 'Your Views', a toluna subsidiary unsurprisingly. The funny (or sad) thing is they even admit to you about their low point rewards and say to join their browser/phone monitor for 15k extra points a month. I joined their 'consumer insight' over a month ago just to see if I would get the points but have not received anything. Payment redemptions are sluggish too. Overall I wouldn't recommend.

Date of experience: January 26, 2019

I have been panelist for over 6 Months now and not made even 10 dollars. This is really low compared to another survey website that i joined recently opinioninn.com where i have made over $100 in just couple of months. Toluna needs to improve their payout as it very low compared to similar website now.

Date of experience: July 02, 2021

Every survey I do craps out either at beginning or end so I don't get any points, it does not give me any encouragement to do the surveys. Also I can't remember my password won't give me any help resetting it, I keep asking but no reset gets sent. So they have got my voucher, they won't send it to me or email me with it

Please don't sign up, I think they have got my data and that's what was wanted

Date of experience: March 28, 2022