Geek Squad Reviews

I was completely impressed with the service I received today by Jake L from the Geek Squad. He was top notch. Hooked up my surround sound and made the perfect connections to my receiver, balanced the sound and explained everything I needed to know about my new sound system. Jake was very pleasant to deal with and had the perfect attitude. Thank you Jake for setting up my sound system like it was your own. I am 100 % satisfied with the professional service you provided. BTW my whole family loves the new sound system. I strongly recommend the services of the Geek Squad.

My Dell laptop (purchased 12/7/23) quit working. I went to Geek Squad in the Roseville, MN Best Buy. They determined that my battery was "expanding" and was defective. (Whether it would have "exploded" eventually, I don't even like to think about.) I have an urgent deadline for work and couldn't wait 2-4 weeks to send it back to Dell for repair. The supervisor okayed giving me a new replacement laptop. Hurray! They were able to take the undamaged hard drive from the old laptop and put it in the new one. I was able to get my new laptop back the same day, a huge gift. This took hours of work with me and my husband. David **, Paul **, Malcolm **, and Jacob ** all helped. They were understanding, patient and just exemplary. THANK YOU ALL FOR THE GREAT SERVICE!

I went to the Best Buy Geek Squad in Harvey, Louisiana because I was having trouble logging into my Samsung tablet after I did a system update. Sasha the Geek Squad technician was great! I explained what happened and she immediately got started. My tablet's battery had ran down and she charged it for me. She did a factory reset so I could login. She was very patient with me and allowed me time to re enter all my information before she went to the next customer which took awhile. I am very thankful, grateful, and blessed that Sasha helped me.

My agent was Mari ** at the Best Buy in Greensboro, NC. The customer service was EXEMPLARY. She cleared up a problem we had been dealing with for weeks. We sent in our computer for repair and it returned without the charger. She got it cleared up, helped us test the computer, and guided us through the BitLocker process.

We ordered a TV and receiver, and media stand from Best Buy and as a Total Tech subscriber this includes installation. On the appointed day four Geek Squad associates arrived to install the equipment to our pre-wired surround sound system. Brandon was the lead associate and was professional, personable and did a wonderful job for us.

I had a very poor experience with Geek Squad. Overnight my computer updated and I lost all my files on the desktop. I called Geek Squad to help since I am a Total Tech member. The rep on the phone forwarded me to second level support. The noise on the line was quite loud, and it was difficult to hear the technician. After about 15 minutes of fruitless conversation, it became apparent that the tech was not going to understand my issue and would not be able to help. I then called Carbonite to inquire about a restoration of my files since I am a customer of theirs as well. The Carbonite tech immediately understood my issue and resolved the problem within 10 minutes. The Best Buy technician was clearly out of his depth. I would highly recommend Carbonite, but I would strongly recommend against using Best Buy Total Tech. They're probably good at scanning your computer for viruses, but not much else.

I finally got rid of Geek Squad tonight! It is a relief after YEARS of their uselessness. The "techs" know the very basic/minimum about computers, phones, TVs, or anything else electronic. They certainly aren't "experts." Many techs have an attitude and you will soon discover they will not help you no matter how expensive your plan is, unless you bought the product at Best Buy.

I brought my iMac into the Tuscaloosa Best Buy. When I found they could not really know how to fix it and did not even have a power cord or keyboard for mouse in stock, I walked out with computer in hand. Then when I got home, I saw that the Geek Squad person charged me $85 for repair work. No repairs were done at all. It was put without my permission on an existing credit card they had on file. This is no way to satisfy a customer.

Terrible service from Geek Squad appliance repair. On the phone and online chat with various "agents" who keep giving wrong information, "accelerating" the claim to another department, and extending the call back time to arrange a dishwasher repair. Totally unprofessional and uncaring attitude. Don't bother with their extended warranty, you won't get any service. I'm still waiting for an appointment for a repair and have given up.

My son had dropped his phone and cracked his screen (always have service plan/protection for kids and phones lol)! I called Apple. They set me up to get replacement phone at BESTBUY COLUMBIANA IN COLUMBIA SC. I got there little late for my appt due to traffic, I walk up and a nice fellow named Chris was there to greet me. I was sitting there while he examined the phone and say, "Oh no this is considered catastrophic damage!" I said, "Chris I called APPLE and described the phone and said no problem it will be covered under your warranty and there will be a replacement phone there for you." He says, "NO sir sounds like APPLE just wanted to get you off the phone!!!!" THIS IS THE WORST SERVICE!!! He was rude and all he wanted to say is NO!