Business Profile

Internet Providers

MIDCO

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Midcos internet is UNRELIABLE!!!They falsely advertise and lie to me about their service. The speeds always drop or my internet gets hacked. Ive called and they only do what i have already have been doing everyday up to 10 times a day which is unplugging the modem/router. I should not have this happening at all.
Business Response
Date: 05/28/2025
I have reviewed the customer’s account.
This customer has usually declined to remotely troubleshoot or allow us to send a technician when they reach out. He did consent to a technician visit on 5/27. During this visit, the technician confirmed that signal levels are all in spec and that other devices aside from a game console were getting appropriate speeds. The tech also noted that the game console had the same result with slower speeds whether connected via ethernet cable or wi-fi and the customer understood that the slow speeds to the console was likely an issue with the console itself.
This customer has a standard modem, which means that it functions as a gateway and there are no settings within the modem to be changed. Any settings or security for his network would be handled by the customer through the customer’s own wi-fi router or wi-fi system which is 3rd party equipment. Midco can assist with the internet service up to the customer’s owned devices to ensure that service is working up to that point. We are not able to access the customer’s owned router or wi-fi system, so it would be their responsibility to consult with the manufacturer’s manual or reach out to the manufacturers for support on securing their network and to ensure that their own connected devices are secure as well.
If the customer would prefer to use the Midco Wi-Fi service instead of a standard modem and 3rd party wi-fi equipment or if they need additional support for their internet service, please reach out through any of the methods at Midco.com/contact.
Customer Answer
Date: 05/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Speeds are ok for now and i reset my router to factory settings and since then i have not been hacked. Its only been a day though. I will see how it goes in the long term.
Sincerely,

***** ********
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Midco internet service has been dropping at my residence over the past weekend until now. I originally thought it was an issue with my modem, but replacing it did not fix. Midco sent a tech to resolve the issue and they found noise leakage causing interference and replaced a splitter, wall jack, and coaxial cable, which seemed to fix the issue on both a Midco and my old modem. Midco then tried to bill me last night for a modem I was not renting, and this morning I woke up without internet service again. Customer service representative ******** refused to honor a billing credit and told me I should look for another service provider because the technician allegedly noted that the issues with my internet were due to my modem and there was nothing they could do to help me, even though the technician admitted it was Midco equipment failing and replaced the failing parts. At minimum, I would like my service to be made operational again, credit for this month of service given the time I've had to invest in trying to get this fixed and having Midco repair people in my home. I'll begin looking for other internet providers for when I move at the end of my lease term.
Business Response
Date: 04/04/2025
Hello, *******. I'm so sorry for the frustration you've experienced with this situation. I believe I have located your account and it looks like when the previous technician was out, there were multiple pieces of equipment that had been tested leading to some possible confusion as to the potential cause of the service issue. Our Field Manager has reached out to discuss the ongoing service issues with you and set up a service appointment with you on Monday 4/7 at 5:30pm to reach a resolution. If you have any further trouble or any questions, please use any of the methods at ***************** to reach us.
Customer Answer
Date: 04/11/2025

Complaint: ********

I am rejecting this response because: I continue to have connectivity issues and am getting less internet speed than I paid for. Only the ookla speedtest (which is partnered with Midco to ping directly to their local server for best performance) shows me getting anywhere near the performance I am paying for and that Midco advertises. All other speed tests show 40% less speed. There has been no response to the FCC complaint they have been served with, and the most recent technician they sent arrived without warning, didn't explain what was going on while he was here, and then left after seeing that other speed tests didn't show the number he wanted while the Midco-partnered Ookla test he ran did.
I cannot justify paying for speeds I'm not getting or give money to a company engaging in questionable business practices like this. They refuse to give service credit despite the numerous outages, slow speed results, and hours their technicians have spent in my house interrupting my work and home life.

Sincerely,

******* *****
Business Response
Date: 04/15/2025
We reached out to assist with both FCC and BBB complaints, calling ******* to follow up on his reported service issues on 4/1/25. We have had a few technicians out there to investigate this issue prior to and after the receipt of the complaints. On 3/27/25 during the technician visit the technician made a few adjustments and ran a speed test from the customer's new modem, getting 500mpbs down. The technician provisioned a Midco modem and ran a speed test getting full 1000mpbs speeds. At the customer's request the technician provisioned the customer's old modem and ran a speed test getting full 1000mbps speeds. They re-provisioned the customer's new modem and ran a speed test getting 500mpbs. During the technician visit on 4/7/25, the tech made a few adjustments and confirmed that signal levels were good. They tested that the customer’s modem was getting 825 to 875mbps while the customer’s router was outputting 525 to 625mbps from all 4 ports with wi-fi ranging from 400-600mbps. Directly connecting to the modem instead of the router received speeds between 825 to 875mbps to the desktop computer. The customer stated that they were going to get a new router, and we advised them to contact us if speeds did not improve with the new router. During the technician visit on 4/11/25 the customer reported speeds of 600mbps down/50mbps up through a 3rd party speed test. The technician ran a speed test from the customer’s new modem (added 4/10/25) getting 1000mbps down and 50mbps up. They had the customer run an Ookla speed test which showed 926mbps down and 50mbps up and the tech advised that all services are working as they should be. The issue with wifi speeds and connectivity shows isolated to the customer owned router.
There is no issue that is caused by Midco services or products. We recommend the Ookla speed test as it is the best for our services with the most accurate results while other speed tests have a latency to their servers.
Initial Complaint
Date:03/19/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 9th, 2025 I was informed by Midco the monthly price for my internet service was going to increase from $60.00 to $64.05 in February. I do not believe the cost for my internet has ever increased since being with Midco since 2018. But I am a recent cord cutter, so I assume, since they cannot increase my cable astronomically each year, they have to shift to internet cost increases each year. I am currently in a promotion period. What is the point of a promotion period, which is supposed to keep the price from increasing? I would like the cost of my internet service reduced to the previously mentioned $60.00 per month. Thank you.
Business Response
Date: 03/24/2025
Hello, ***** I’m so sorry for any confusion regarding your bill. Our goal is to provide you with the best service possible. To do this, we continue to make improvements in our network infrastructure to provide higher speed packages and updated technology. Like many organizations, Midco has seen an increase in the cost of doing business. Due to these increases, we assess our needs and make any necessary price adjustments at the start of each year.

You currently have a discount taking $15.95 off each month through your August 2025 statement. As you already have Autopay set up with a card, by opting into paperless billing, this would remove the $1 paper statement fee and add an additional discount of $5/mo. You would continue to receive both of these discounts as long as both Autopay and paperless billing are active through the August statement. If you’d like, our Sales team would be happy to make sure you’re in the best package for your needs and budget. If you need any assistance changing to paperless billing or would like to speak with Sales, please reach out using any of the methods at midco.com/contact.
Business Response
Date: 04/01/2025
*****
It looks like our Sales team was able to get you on a promotional offer similar to your previous pricing by taking $20 off of the bill. Keep in mind that you have additional savings available to you for the duration of this promotional offer. You have Auto Pay set up with a card and by opting into paperless statements, this would remove the $1 paper statement fee and add an additional $5 off. This would be $6 off on top of the $20 in savings you’re already getting for the duration of your promotional offer as long as both autopay and paperless statements are both active.
We do our best to notify customers of any planned downtime in advance whenever possible using the preferred contact method on the account (either email or text). However, if you are experiencing ongoing service issues, please reach out to our support team through any of the methods at midco.com/contact so that we can troubleshoot and work to resolve any issues with your internet service.
Customer Answer
Date: 04/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a modem from them but returned it and they are committing fraud by still charging me for it. My bill should only be 100 dollars instead its 277. They are ripping me off and threatening to shut off my services for something i dont owe. Called customer service and they keep lying to me. They are making up false charges.
Business Response
Date: 03/05/2025
Thanks so much for taking the time to reach out. We were able to contact *** ******** yesterday 3/4 to advise that the returned modem was confirmed and that the associated charges were removed from the account. Please do not hesitate to contact us through any of the contact methods at midco.com/contact should you need any further assistance.
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint about this company is because I tried to make them understand that what they are charging me is wrong with not understanding on their part. This service was on my daughter's house and I did a few payments on it. They change the account on my name stating that I did call for it. I'm disabled to start with, I don't have money to do something like that, I will never use my wrong name, they have the account with the wrong last name, I didn't order the service to the address and they ssid the change was on march 2024 and I changed my phone number wich is the one they have on record on november 2024, how they did that? I want my name out of yhat account, I was on my daughter house: *** ****** *** ** Huron SD 57350 since October 2021. The service was there already under her name. Her name is ****** ******** and she move out that house since December 2024 cause of foreclosure. tmThe account number is: ********* and i'm attaching the bill. Thanks
Business Response
Date: 03/12/2025
Hello *****, thank you for reaching out. Based on the information provided, in March of 2023 you called in wanting to take over the account responsibility for this account (*********) and add the Affordable Care Program (ACP). You were referred to our Sales department to complete this process. They were unable to reach you at that time.
On 3/20/2023, ****** ******** contacted us to add you as an authorized user to the account, and to complete the ACP application. Our records show that the application and approved ACP credit were in your name, ***** *****. For this program, both the name of the account holder and the ACP application must match in order for the ACP credit to be added to the account. This is when the account was changed into your name.
From April 2023 through June of 2024 there was no contact from anyone on this account, until you contacted us on 6/26/2024 to pay a bill and restore service as well as upgrade internet speeds. All of the communication from 6/24/2024 through now on this account has been from ***** ***** verified by security PIN at each contact.
If you feel that this information is incorrect, please contact your local police department to file a report of fraud.
Business Response
Date: 03/13/2025
We’re sorry that you feel the resolution isn’t acceptable. Based on the account information, when the account was transferred to ***** Colom’s name; since the ACP application was for ***** *****, the ACP credit would not have been added to the account if ***** ***** was not the account holder. At the time ***** was added to the account and took over the account responsibility, the customer would have been verified and agreed to this change.
If you maintain that this was done without your knowledge and that fraud was committed, the fraud case would be against ****** ******** who initiated the call to add the ACP credit to the account.
Customer Answer
Date: 03/19/2025

Complaint: ********

I am rejecting this response because: I still believe this was done without my knowledge.

Sincerely,

***** *****
Initial Complaint
Date:01/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I downgraded my Midco subscription from Cable TV, Phone, and Internet to just Internet services. I was instructed that Midco would email me a return label for sending back the cable TV equipment. I never received any such label from Midco and watched for it weekly for about 6 weeks. This week we received a bill from Midco for $185.85 for unreturned equipment and an $87.00 bill for leasing the unreturned equipment. Spoke to Midco representatives for nearly an hour and was informed the return label was sent from UPS, not from Midco. I receive almost daily, various unsolicited email phishing attempts from **** ****** ****** and others trying to get me to click on various things concerning "my order" etc. I do not click on any unsolicited email. I was not instructed to look for a return label email from UPS. Midco will not credit the $87.00 continued leasing fee, but will credit the unreturned equipment charge of $185.85 when they receive the equipment. I consider this to be their responsibility as they did not adequately inform me. Also, these additional fees were automatically electronically paid by our account without our permission. They did agree to credit our account $11.00 I was informed today that they resent the shipping labels via email and it would come from UPS. I have received that email and have printed the return label and will be shipping the unreturned equipment out today. Just as I would have 6 weeks ago had they indicated the label would come via email from UPS. Very disappointed in their resolution of this matter. I even spoke to the customer service supervisor, ******
Business Response
Date: 01/24/2025
We were able to speak with **** ********* on 1/22. During this conversation he indicated that he mailed the unreturned equipment back on 1/21. It was mutually agreed upon that upon receipt and check-in of the equipment, the unreturned equipment charge will be removed and the remaining unreturned equipment lease charges will be waived. If you have any further questions, please let us know. You can reach out through any of the contact methods at *****************
Initial Complaint
Date:01/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The salesperson failed to tell me of all the costs. He told me that the total bill would be $ 50/ per month and omitted the modem charge of $11.00/ month. He also didn't make the payment type that I requested. I specifically told him I wanted a paper bill each month and he signed me up for a text, which is also an extra charge. The flyer he gave me provided a number to call him, but was of course no good. As a company I would think Midco is responsible for their employees and the information he provides to customers. If I would have been told the truth I would never of changed my service to Midco.
Business Response
Date: 01/21/2025
Richard, I am so sorry for the way that your first contact with Midco turned out. I'm glad we were able to connect with you last night to discuss the situation, address your concerns and answer your questions. Thank you, for providing honest feedback on your experience so that we can work to improve our process and prevent this from happening again. Welcome to Midco! If you have any further questions or concerns, please reach out through any of the methods at *****************
Initial Complaint
Date:11/14/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called and paid my bill and my phone number is linked to someone else name..and they want me to pay like how is that connected to me ?
Business Response
Date: 12/12/2024
Following the initial complaint on 11/15, our Accounts Management manager investigated the situation and contacted the customer. This situation has been rectified, and the account has been unblocked and service restored.
Customer Answer
Date: 12/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:10/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Withdrew 140 dollars 2 weeks early and won’t refund so I’m going to bounce checks now
Customer Answer
Date: 10/02/2024
The bill said 60,paid it and hour later they took 140,bill is 80 so they actually got 200 and won’t refund any
Business Response
Date: 10/02/2024
On 9/30, the *** contacted us to make a payment of $60.68. This payment was approved for refund on 10/1 per customer request. In September, *** also set up auto payment without making a one time payment before the due date. Because of this, the full amount of $141.36 was pulled when the new statement was released (9/30). This payment covers the past due statement of September (payment was due on 9/16/24), as well as the new statement for October.
As a courtesy I have added an additional credit of $10 to the account for the late fee that was added to the statement for the October bill, since no one time payment was made prior to the due date in September. The next payment will not be due until 11/16/24.
I did see on 9/30 that the customer requested we cancel the auto pay. However, I would advise against this - ***** current offer includes an auto pay offer. If an auto pay with a credit/debit card is set up, it is $5 off per month. If an auto pay with a checking account is set up, it is $10 off per month. This would help avoid payment issues in the future, as well as give a discount on the bill. Setting this up ASAP would be ideal - any time auto pay is set up, a one time payment is required for the current statement. The customer's current statement is caught up, so no charges would be pulled if *** set's auto pay back up.
Initial Complaint
Date:07/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid my balance in full Nov 22 2021. I was approved for the federal funding to pay my bill starting Dec 2021. Nov 23 a new balance was forwarded unknown to me. My balance was around $60. That has continued forward since Dec 2021 accumulating late fees while the federal funding was paying my balance every month until April of 2024. The federal funding ended so now they disconnected my service and my balance is around $350!! They would not credit a single $10 late fee they charged each month. They let them accumulate and once funding ends, they disconnect. They should have notified me. My balance was $0 Nov 22 2021 and the federal funding stated Dec 2021. Why should I be responsible for over $300??? My child does online school. I need my Internet service restored and my balance adjusted accordingly.
Business Response
Date: 08/20/2024
I am sorry to hear you are so frustrated with the situation, ********
I reviewed the account, and it appears that the payment of $147.06 did go through on 11/22/2021, however, the payment of $45.32 on 11/15/2021 was returned by your bank for Non Sufficient Funds. This resulted in an additional returned check charge and late fee as a result, and there was a late fee from the previous month's statement that was never paid. Additionally, when you started on EBB/ACP you did not downgrade your service to the free tier of service. On 12/16/2021 you chatted in and were advised of the returned check and your account balance at that time. Additionally, on 1/13/2022 we called you and you made a payment arrangement with us which was not kept. The following month, rather than disconnect your services, we downgraded your services to the tier of service covered by ACP/EBB.
Since 2/16/2022 we have attempted to call you every single month to notify you of the past due charges. Additionally, every single month you have been sent a statement with a balance which was not paid. We also notified you of the program comping to an end, and the account has been suspended since June.
In review of the account, the charges are all legitimate, and you were provided both a phone call and a statement as an opportunity to pay and/or discuss the charges on your account for over 24 consecutive months. I am very sorry if you are experiencing a financial crisis or burden, and we certainly are open to discussing options to pay the bill. Our Accounts team can be reached at ************** to review and discuss these options with you at any time.
Customer Answer
Date: 08/20/2024

Complaint: ********

I am rejecting this response because:
On 11/22, I made the payment and was told my balance was at zero dollars. I was not told that the following day, a new month would cycle and I would owe $60. The customer service has never served the customer. When I talked to them the following month, they don't even try to accommodate. My account accrued so many late fees in the beginning because I was accidentally making my monthly payments a couple dollars less. That resulted in $10 each month late fees. When I tried to resolve that, they would not credit even one late fee charged. I have no problem paying what I owe. I will gladly pay the returned payment and fee for that. I will take ownership of that because I forgot to turn off my automated payment from my bank. But to turn $45 plus a returned check fee into $400 to restore service is crazy. I have already payed bogus late fees when I paid the $147. Now they want 2 years of late fees when my bill was paid in full each month for years till now? The complete lack of service to customers is shameful. Tell me your company has corporate greed without telling me you have corporate greed!!! You did not call me every month for years! Please tell me what the amount I owed in Dec when we spoke. How much it was from 11/22 paid in full and then from Dec or when my bill was paid each month till current? Hundreds of dollars added in. Is a couple hundred dollars from unfair late fees really that important to you when it just shows the character of your business!?
Sincerely,

******* ******

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MIDCO is NOT a BBB Accredited Business.