Business Profile

Internet Providers

MIDCO

Headquarters

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Complaints

This profile includes complaints for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/11/2025 I cancelled my Internet service with Midco because I switched to a different provider. I cancelled over the phone and was instructed to send my modem back via a UPS shipping label they emailed to me. I printed the label and dropped the box off at a local UPS drop off location later that day. According to the tracking number from the UPS label provided by Midco, the modem was delivered on 09/15/2025 at 8:49 AM and signed for by ***** according to the proof of delivery obtained from UPS. Since receiving my modem back Midco has notified me that they have not received the modem and have asked that I pay $161.06 as a fee for not doing so.
I reached out to Midco, provided them with all the information I had including the tracking number and proof of delivery from UPS but they continue to tell me they haven’t received it. The tracking number from the Midco provided shipping label is ****************** and tracking can be seen by anyone using the UPS website, to see that it’s been delivered and within four days from when I initially dropped it off with UPS. I also included a handwritten note with the modem that listed my name and account number as no such information was provided by Midco for inclusion with the equipment.

I am seeking the removal of the charge of $161.06 in full. Why provide a service to ship equipment back if you can’t even keep track of it once it’s returned. I did my part by providing a box, tape, paper for the label and getting it into the hands of UPS. What more can I possibly do? At some point Midco needs to step up and solve the issue on their end as all evidence here proves that I not only returned my equipment, but did so the same day I cancelled. I’ve been on top of it while Midco misplaced or lost it once received and want to make it my problem. It’s been delivered, it shows delivered, there’s nothing more I can do from here.
Business Response
Date: 10/29/2025
Hi *****, thank you for reaching out. After investigating, I can confirm that your returned modem has been located and removed from the account along with any associated charges. Thank you for being a Midco customer. If you have any other questions please don't hesitate to contact us through any of the methods at *****************
Customer Answer
Date: 10/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***********
Initial Complaint
Date:08/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Midco claims continue to improve the service in our area; however, the only things I have seen are the increase in service cost, a reduction in promotion credit provided, and no progress toward the promised service upgrade promised years back.

Other fiber providers are aggressively improving their infrastructure, yet Midco has provided little information about their service upgrade progress. Considering the cost of the service, its reliability, and the level of support, this is very disappointing. When I expressed my dissatisfaction and requested more information, the only responses I received were cold and impersonal: "You will be notified when there is information available," "We are providing the best service," and "We are not competing on cost but on service quality."

They do not seem to consider or care about customers’ feelings. I am not sure how the support and sales teams are trained, but the whole process left me feeling even more disappointed.
Business Response
Date: 08/15/2025
Hello, ***. Thank you for reaching out with your concerns.
Cost is a concern everywhere these days, and it looks like we were able to make
adjustments to keep your bill at the same level. I can understand the frustration
in anticipation of fiber services to be available in your area. We’re excited
to bring fiber to our customers and we’re excited that you’re excited for fiber,
too! We’re working hard to complete construction and expand these upgrades
across our service footprint as quickly as possible. Once we have construction
completed and we’re ready to go in your neighborhood, trust me, you’ll hear
from us. Keep watch for future notifications from us in your voicemail, email
and actual mail. In the meantime, if you have any concerns with your service,
please don’t hesitate to reach out through any of the methods at midco.com/contact.
We are happy to help! Thank you for being a part of the Midco family. We
appreciate your patience as we work to bring fiber to you!
Customer Answer
Date: 08/19/2025
Complaint: ********

I am rejecting this response because: message was not personal. Telling me a standard PR statement is not helpful. This is not about how excited I am about your fiber service. I am questioning your ability to provide more reliable internet service, and your commitment to upgrading the infrastructure. Not being able to provide an estimated timeline remotely is really disappointing. Sure, I may be able to see the service improvement and upgrade in the next 10 years. Would that be nice?
Yes, I am still paying the same amount for the service, but should the service/speed be improved over time? The answer should be an obvious YES. Unfortunately, Midco is far behind in defining the IMPROVEMENT of the service. I've been visiting other places across the country and the border. I've experienced the different providers that offer a more reliable service, and similar or arguably faster speeds. BUT THOSE SERVICES WERE NOT GIG INTERNET.
Sincerely,

*** *****
Business Response
Date: 09/02/2025
I'm so sorry for the delay. I checked with our construction team and can confirm that network upgrades are not planned for your area for the duration of 2025. Things such as number of users, existing technology in the area, signal levels and network analysis are all factored into when these are accomplished throughout our entire 5-state footprint. While at this time nothing is planned for this year, we will continue to analyze our network to prioritize our network upgrades appropriately based on these factors.
That said, your current services should be fast and reliable. If you are experiencing issues with your services, please reach out through any of the methods at contact so that we can help!
Customer Answer
Date: 09/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I am OK to close this case. I remain deeply disappointed.
The business clearly has no plan whatsoever to improve the infrastructure in our area in the near term, even though they constantly highlight their commitment in ads and commercials. It is truly just a marketing gimmick. People need to be aware of that.
I continued receiving messages that there are planned maintenance and network upgrade. There were 3-4 times last month alone. I do not see any of the improvement at all.

Sincerely,

*** *****
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
please refund me my money, you took it out when i had already paid it. the representative
Business Response
Date: 07/18/2025
I have reviewed this account. On 6/5 the payment made on 6/1 was declined by the bank and an email was sent from Midco to notify you of this and that a NSF charge may have been applied. Part of the balance on the 6/12 statement had been paid, the past due was brought forward for a total balance of $173.19 when the 7/12 statement generated. The auto pay pulled this balance on 7/15, the same day that manual payments were made for $64.46 and $22.00, leaving a credit balance of $86.46. A credit balance can either be left on the account and will be applied towards the next statement, or you can contact your bank to stop the payment. For an ACH (bank account) payment, we must wait the standard 10-day period to ensure that the payment is completed and is not rejected or stopped on the bank's end. Once this period has passed and the payment has processed, we can refund the overpayment in the form of a check. If you are unable to wait the 10-day period, you can contact your bank and enter a stop payment or provide written proof on bank letterhead guaranteeing that the payment will not be stopped or rejected.
On 7/16 you indicated in your phone call to Midco that you had completed a stop payment with your bank. Once we receive notice of this from the bank, this will change the balance on the account which means that there may not be a credit balance to refund.
Customer Answer
Date: 07/18/2025

Complaint: ********

I am rejecting this response because: they don’t care and are very rude

Sincerely,

**** *****
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
see Attached document
when I started service 3 years
Business Response
Date: 08/12/2025
Thank You, for reaching out, ******. I'm glad that you were able to connect with our Customer Care representative and go over options to lower your monthly cost. We are committed to offering you the best channel lineups at an affordable price with a wide range of channel options across our packages, so that there is something for everyone. In addition to your subscribed package, you'll also find hundreds of additional streaming channels with a wide variety of content in the 3001+ range of your cable cannels. Some of these will use the apps available on your cable box, but are available at no additional charge. If you need help accessing the Midco Stream channels, please reach out at any of the contact methods at Midco.com/contact and we are happy to help.
Customer Answer
Date: 08/27/2025
I pay for what I use but they are horrible and Im serious about this.
Initial Complaint
Date:06/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Midco sent many different businesses out to dig holes in homeowners yards for pipes? Not once we're we notified for permission. The company also drove their large machines on our driveway without permission when the street was right there. They tire up our grass and damaged our driveway with a huge hold from their machine. It is not growing weeds in the hole. I have contacted the number on the orange flag, was connected with midco. They filed a report and I haven't heard anything.
Business Response
Date: 07/02/2025
Hello, ******. Thank you for taking the time to reach out
about your concerns. I contacted our construction department to investigate
this for you. Our team confirmed that we have no work being done in this area
but found a ticket indicating that ECE is doing work on that road so they would
be who you’d need to contact. One of our construction project coordinators
attempted to reach you to discuss this and left a voicemail at the phone number
provided above on Tuesday, 7/1. Please let us know if you have any further questions.
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying for service with Midco for Internet and television. We have been paying for 250 speed Internet service. Today it's 32 download, and 8 upload. It's been like this for months. Our neighbors are having similar issues. A tech comes out, two weeks after a call, but nothing changes. We don't have many other options in our town, so they know that we're at their mercy. The employees are very friendly and apologetic. But I just want what I'm paying for!
Business Response
Date: 06/23/2025
I have reviewed this customer's account. We currently have a technician scheduled to come to the home on 6/25. Additionally, we are currently aware of an issue with a 3rd party provider's signals potentially interfering with Wi-Fi frequencies in this area. This could cause buffering and freezing with the TV service as well as interfering with other device's wireless connectivity and speeds. We are working with this provider to resolve this known issue as quickly as possible.
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Midcos internet is UNRELIABLE!!!They falsely advertise and lie to me about their service. The speeds always drop or my internet gets hacked. Ive called and they only do what i have already have been doing everyday up to 10 times a day which is unplugging the modem/router. I should not have this happening at all.
Business Response
Date: 05/28/2025
I have reviewed the customer’s account.
This customer has usually declined to remotely troubleshoot
or allow us to send a technician when they reach out. He did consent to a technician visit on 5/27.
During this visit, the technician confirmed that signal levels are all in spec
and that other devices aside from a game console were getting appropriate
speeds. The tech also noted that the game console had the same result with
slower speeds whether connected via ethernet cable or wi-fi and the customer
understood that the slow speeds to the console was likely an issue with the
console itself.
This customer has a standard modem, which means that it
functions as a gateway and there are no settings within the modem to be changed.
Any settings or security for his network would be handled by the customer
through the customer’s own wi-fi router or wi-fi system which is 3rd party equipment. Midco can assist with the internet service up to the customer’s
owned devices to ensure that service is working up to that point. We are not
able to access the customer’s owned router or wi-fi system, so it would be
their responsibility to consult with the manufacturer’s manual or reach out to
the manufacturers for support on securing their network and to ensure that
their own connected devices are secure as well.
If the customer would prefer to use the Midco Wi-Fi service
instead of a standard modem and 3rd party wi-fi equipment or if they
need additional support for their internet service, please reach out through
any of the methods at Midco.com/contact.
Customer Answer
Date: 05/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Speeds are ok for now and i reset my router to factory settings and since then i have not been hacked. Its only been a day though. I will see how it goes in the long term.

Sincerely,

***** ********
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In early April we started experiencing intermittent internet issues at our office (***** ***** ********). I contacted our provider, Midco, on April 7th for assistance. 5 weeks later the issue has worsened, not been resolved or improved, with no current updates or end in sight despite consistent follow up on our part. It is severely impacting our ability to operate, as consistent telephone and internet access are integral to our operate. We have invested nearly $1,000 replacing our router and switch, and having an outside IT vendor verify that our equipment is functioning properly. We have continued to ensure our account with Midco is current, despite not being provided the agreed upon service for more than a month.
Business Response
Date: 05/28/2025
Hello, I have located and reviewed this customer's account. We were able to repair an issue on site in a line and restore function as well as work with their 3rd party IT support. It was determined that a 3rd party piece of equipment was uploading a large volume of data per day and a secondary modem was installed to separate the 3rd party equipment traffic from the office traffic. The technician followed up on the account to confirm that the service issues have resolved. A month's credit was applied and the scheduled recurring payment for May was canceled to accommodate this credit.
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my midco service at the end of the month of Oct. which would have also been the end of the billing cycle. I was on auto pay through my credit card company so they would have turned off the auto pay on their end. They refused to work with my new company to port my phone. I was warned by UPS to follow up on equip return and I called two weeks later in Nov. and they confirmed return and said I didn't owe anything but refused a confirmation letter or email. This is noted in their system that I called. Discovered by checking my credit rating, I am in collections for a bill that no one contacted me about. Midco gave the collection agency the old number they wouldn't port. No letter, or email has been sent to me from either company asking me to call to follow up on any of this. Address and email have not changed from midco time. Midco couldn't do anything on their end and I system who they sent it to isn't open on the weekend to talk to. I can't fill out their online report to take care of or dispute because they have not sent me a letter with an account number on it. I definitely shouldn't have to pay any fees or penalty because they should have processed that payment before they turned off the billing or sent me an email or letter to follow up.
Customer Answer
Date: 05/05/2025
I have an error to correct, the month was Nov. that I ended my service and Dec. that I called to confirm all business was concluded with this company. I did check my bank statements and they didn't process my Oct. bill which was set for autopay so I don't know why it didn't process though autopay but I should have been notified by them that this was missed when I cancelled my service, not thrown into collections later after not contacting me for months.
Business Response
Date: 05/15/2025
After investigating this further - it appears that we dropped the ball on our end with this account. I cannot confirm whether the notifications were sent to ****** after her services were disconnected. To make this right, we have wiped the balance on ******** account. This should update with the credit bureau sometime next week. If it has not been removed from the credit report within 30 days, ****** is able to file a dispute with the credit. Apologies for any inconvenience, and thank you so much for bringing this to our attention.
Initial Complaint
Date:04/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The new apt maplewood townhomes and apartments offered free basic cable for their tenants! I tried other channels for a month at a price, I paid and canceled the other channels and went back to the free basic cable that the building provides. I was still bilked and my account sent to bill collection, this is damaging my attempt to establish credit
Business Response
Date: 05/05/2025
Hello, ****** Thank you so much for reaching out on this. I’m
sorry for any confusion. We attempted to reach out today and got your
voicemail. I’ve found your account and I’m not entirely sure what happened. To help
rectify the situation, our Accounts Management group has cleared the balance on
your account. This should be cleared up with the credit bureau this week. If it
hasn’t been cleared within 30 days, you should file a dispute with the credit
bureau. If you need anything else or have any questions, please contact us
using any of the methods at *****************

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MIDCO is NOT a BBB Accredited Business.