Hilton Grand Vacations Reviews

The service was great until we said not interested, then it went south. They became very rude. I would have recommended them up until that point. I will continue to stay at the hotels, but will not recommend anyone for the timeshare unless they become more professional when dismissing a client. Sorry we did not purchase.

My wife and I got suckered into attending one of their seminars. We were told they would get us an Uber, we would get gifts and the seminar would last for 2 hours. We ended up paying for our own Uber as they did not send one. They said they would reimburse me $30.00 which they did not. They kept us there for 2 1/2 hours and when we said we were not interested they did not give us any gifts. You would have to be very bad at math to fall victim to this scam. $74,000.00 and HOA fees every year. They tried to convince me that this would save me money in the long run. Maybe for someone who does not understand basic arithmetic.

Don't get in any of their hot tubs. It could kill you. My husband and I got sick from being in the hot tub at one of their properties. I had the flu and pneumonia. My husband was intubated and on life support. He was diagnosed with legionnaires disease which is a form of pneumonia. I called HGV to ask for a refund and I said, "That's the least you could do for my husband almost dying." The woman told me her dad died in November. While I'm sorry for her loss I don't know eggshells that had to do with me and the Hilton property having a contaminated hot tub. I hung up on her.

We wanted to join Hilton Vacation Club. We visited one and got a $1,700 extended invite that we could use for a year to try out a few clubs. We had a sales presentation at Hilton Grand Vacations Club on the Las Vegas Strip. We had a ‘closer’ that walked away from our sales meeting and practically broke my hand when he shook it. He was rude. He insulted me and my fiancé. He told us he had no time for us. That he would invite the other 340 million families to join their club. Insulting, rude and mean spirited ‘closer’ of the sales meeting.

As a single father doing my best to create cherished moments for my children, it pains me to recount the unfortunate series of events that unfolded, involving fraudulent actions on Hilton Grand Vacations' part that have left me in a difficult financial situation. Fueled by the prospect of providing my children with their first out-of-state family vacation at the Hilton Disney Resort, it quickly turned into a nightmare. Unbeknownst to me, my stay at the Hilton resort was contingent on participating in a timeshare sales seminar, a fact I was not informed of beforehand. The seminar was marred by a shocking statement from the salesperson, who callously remarked, "Hilton is going to take your money one way or another, so why not have the dream vacation you've always wanted."

We have been owners for 23 years and actually like Parc Soleil. However for any reason never agree to attend a presentation there. We were guaranteed 1 hour with 1 person presenting however after 1 1/2 hours + and 4 presenters I cut it off. We were guaranteed 80,000 points in 48 hours added to our account but it now has been 8 days and 4 phone calls later and still don't have them. Terrible customer service! If they ask to go to a presentation DON'T!

I am writing to outline my dissatisfaction and concern regarding the fraudulent practices I have experienced during my interactions with Hilton Grand Vacations. As a loyal Hilton customer, I expected transparency, honesty, and fair treatment, but unfortunately, my experience has been far from that. Thus far, I have experienced the following: misleading sales tactics to coerce me into purchasing a timeshare. Hidden fees and annual maintenance costs: I was not adequately informed about the extensive hidden fees and exorbitant maintenance costs associated with owning a timeshare. Lack of Availability and Flexibility: Despite assurances by their staff of flexibility and availability, I have encountered numerous difficulties in booking the desired accommodation and travel dates. Poor Customer Service: The level of customer service provided by Hilton Grand Vacations has been consistently subpar and not Hilton like at all.

We recently stayed at a Hilton and attended the required presentation. The sales rep told us there would be no pressure, we only needed to say yes or no at the end. Well, after saying 'no' numerous times, she would come back with another offer to try convince us to buy in. We were told, to her credit, that there were cameras watching her to make sure she was doing her job. I am sure they were listening in our conversations when she left the desk to get another offer from her boss!

I'm reading all the reviews and oh I can relate. We bought the package in chicago hilton a year ago. What a scam. We were sold the package of 4 days/3 nights plus points for 339.01 US. We asked half joking "what's the catch"? The lovely agent said "oh no catch at all". I asked if we can go to mexico, she said "absolutely!'. A few months ago we were looking at places to go and decided on Los Cabos, Mexico. That was not an option. We asked for our money back, the agent on the phone said not an option. We kept on getting emails to Vegas, but we never wanted to go to Vegas. I spoke to another agent and they said "Vegas is just a filler as we can't leave that section blank".

I wish I had a recording of the original phone call where they sold me on a promotional trip, because they told me two flat-out lies. Lie #1: They said that there would be a $200 gift card at the end of the presentation, but it was just a voucher for a night in a Hilton brand hotel. Lie #2: They said that when I redeemed my cruise with Royal Caribbean, that I would be able to sail from Galveston Texas. I just booked a cruise with RC from Galveston, only to call back a week later and be told that HGV wouldn't pay for it unless it sailed from Florida or LA. I called HGV today, and somebody claimed to have spoken to 2 supervisors who allegedly both said that "there's nothing we can do."