ComplaintsforMidland Mortgage, a Division of MidFirst Bank

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a VM stating my mortgage payment was not received. I called questioning my payment not being received. I was told to contact my bank. My payment was posted. I called back on 3/25/24 at 4:25pm. I spoke with ***** ID 7174. She filed for a missing payment. I called on 4/1/2024. I was told my payment was not accepted and a check was sent back to me on 3/22/24 and should be available on 4/2/2024. I called back on 4/2/24 at 12:24pm and spoke with ********. I informed her the check was not received. She just told me to contact my bank. My bank told me to get a trace number. I called back on 4/2/24 at 4:28pm and spoke to *****. She told me that a trace number could not be provided. I called my bank and was given a trace number and activity date/time showing they DID take my payment. Please review other views from others on ******* This company needs to be investigated!

• Initial Complaint

  04/01/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I jointly own a house with my ex husband financed through Midland Mortgage. The house was in foreclosure last year but was taken out and the mortgage continued. I live in the house so I have paid for five months. Everything was fine until I received a letter March 30th 2024 saying the house would be auctioned April 30th. When I called despite being a 50 percent owner I was told they aren't authorized to speak with me about the house besides that it wasn't showing a foreclosure. The paper I received about the auction was from the clerk of my courts from my county and signed by a judge. The mortgage is due today and I'm scared to pay if they are taking my house in less than a month.

• Initial Complaint

  03/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Dec 14 2023: received an email informing me that my application for mortgage assistance was received. On Dec 20 2023, I received a second email stating that mortgage assistance documents were available. Called the office that day and was informed that my mortgage assistance was in error and canceled. Jan 1 2024: I received another, new email saying that my application for mortgage assistance was received on Jan 2 2024, and received that same second email stating that my mortgage assistance documents were available. Feb 13 2024: I logged in to make my February mortgage payment and I noticed that the amount of my payment had decreased and that my next payment was not due until Mar 1 2024. I called your customer service line. Representative told me that it was likely a residual effect from the mortgage assistance issue from December and that I should just make the payment shown to cover my amount due, which is what I did. I even tried to add an additional amount, but the system would only let me pay the balance due.Mar 15 2024. I logged in to make my April payment and the system informed me, that the last payment received was in Dec 2023 Jan and Feb payments never got credited to my account. I called and explained my situation from the beginning and the employee put me only hold for several minutes. She came back on the phone with a very defensive and accusatory tone, saying that I probably clicked on a link on the website and by doing so it automatically signed me up for mortgage assistance. This is absurd. ** told her that I had already called to cancel it in the past, and that I wanted her to fix the issue. She said that there was nothing she could do.Mar 23 I received a call saying I am two months past due on my mortgage because of this mess. After logging in today, I again got a message that I signed up for mortgage assistance. Already messed up credit. This needs to be figured out and resolved IMMEDIATELY because it could jeopardize my job.

• Initial Complaint

  02/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Absolutely disgusting! If you want your house to end up on auction.com because of these crooks, then bank with them! This private company has stolen $161,000 and fraudulently sold a home underneath the owner to auction. I have about a 55min recording of the representatives admitting the false foreclosure and auction! Im writing this to warn others about this disgusting and absolutely terrible company. Thanks for selling my childrens home from underneath their father. You should be ashamed of yourself! Rest assured, I have every document & like I said a personal 55 minute video of your **************************** including the foreclosure department admitting to the write off of the loan! On behalf of my childrens father, who you spoke to because hes the rightful owner of the house, ** always recording in the background, this will not be unheard nor unseen! Absolutely disgusting. The children will get their home back because its not right & completely ridiculous what this company has done! The sheriff department even did a false eviction & destroyed the property, also caught on video, behind the door. This bank should be closed down! Ridiculous.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I closed on my property 11/30/23, When Midland received the payoff from the title ** they held onto the money because it was $19,000 over payoff, so they sat on the money and did nothing but report me to the credit bureau on property I did not own that they had the money for, I reached out to them and they needed to talk to the title ** to get it resolved, so now my credit is ruined and they will not do anything about it

• Initial Complaint

  02/05/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I turned 65 a few years ago and became tax-exempt in 2022 and Residential Homestead exempt. I called in May 2021 to get my exemption added to my account. Finally, in January of this year 2024, after being on the phone for one hour and 38 minutes I was able to get my 2023 exemption resolved. The supervisor informed me that the system could not go back to 2022 to readjust the exemption, She said her system would not allow her to go back that far. I called to see if there was an email where I could contact someone who could assist me and was told I would need to write a letter to Midland Mortgage. Right now my payments are behind because I want my account for 2022 to reflect the correct payment and pay-off balance. They will not provide an email to send my concerns to, and NO ONE can't seem to help otherwise. As I stated before the supervisor in Escrow was very helpful. but anything past 2023 she was not able to assist. I'm not looking for a refund just an adjustment to my account for 2022.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This is regarding loan number **********. We applied for mortgage assistance recently, my husband had a series of four strokes, our income was cut in half, due to him going on disability. we sent through all the required documents, which was a nightmare in itself because they were received but never uploaded so the process took MONTHS. finally i received a modification offer in the mail, wanting almost double the amount for the next 20 yearsseriously?? How is that even an option, raising my interest rate from 3 to 8% over 20 years, with our income cut in half? im wondering why the payments can not be added to the end of the existing loan, and paid back at the end, instead of a ridiculous modification offer, that is almost half of our monthly income. We need another option that is realistic and affordable due to our circumstances. We are a family of 4 and make under **** a month.Thank you

• Initial Complaint

  12/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 7/8/2023 I paid $233.16 for trash service from 6/1/23-5/31/24. Midland Mortgage Company refuses to reimburse me after sending me a letter dated 9/19/23 stating someone paid it. I called them 7 times to let them know I paid it. I was given 7 different answers. My last contact was 10/15/23 with supervisor ******. She infiorned me that she would run an analysis and expedite it. She than called me back 2 hours later to tell me that if she run the analysis my monthly payment would go up $200.00. I told her I was at the dentist and had to go. I am tired of the lies and shenanigans. She use manipulation to keep what is due to me. Midland Mortgage is responsible for paying the trash bill not me. I also sent a letter to the ** of **************** twp months ago, to the ***************** but haven't heard anything from them. I faxed customer service as instructed 4 pages of documentation on 10/27/23 showing I paid it, in addition to letter from the *********************** showing paid check #**** and the letter Midland Mortgage initially sent me. I dont understand why this issue is not being taken seriously and causing me unnecessary stress. I want my $233.16. remiburse to me. I told ****** on 10/15/23 that their customer service is in the toilet meaning awful . I compare them to **** of ******************

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Id like to guve props to ******************************* for messing up my mortgage. You single-handedly messed up my refinance I just want to say thank you and because of your hard work on being able to mess up paperwork what you did was you sent me back longer than what I needed to do I needed to be and what Im saying is this you *********************** you and your supervisors honestly need a job but you dont need this job and the reason why is because now youre good you might be costing Midland Mortage millions if I dont get this invention completed so I just wanted to say thank you for being a trash representative of Midland mortgage and your supervisors And because of you, I have not been able to complete anything because of your clerical error not only have I not been able to complete anything youre supervisors have not reviewed your work. *********************** you had better hope to God and country that I am able to complete this stuff in the timely fashion because if not, you and Midland Mortage will be on a hook because my evaluation is over 900 million so the fact that I cant get it off the ground because of your clerical error is your fault so at the end of the day if Midland Mortage gets hit with the lawsuit Understand is because you and your people do not understand the complexities of checking behind the people that you work for so by me saying that this is your warning if I dont get what I need just be believing that I will be collecting a very fat check from Midland mortgage

• Initial Complaint

  12/18/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have provided all necessary documents and the company refuses to release liability to my ex spouse. Secondly, each time I speak with a representative from the company, I consistently get told incorrect information. As per the terms outlined in the Quick Claim Deed and the Judges Order, I have been granted sole ownership and responsibility for the property in question. It is my understanding that these legal documents provide sufficient evidence for the removal of my ex-spouses name from the mortgage liability without the need for refinancing the loan.

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