LifeEnergy Reviews

I writted question on email support how much delivery cost. they litteraly send me only nummber to contact them per WhatsApp, i contacted them on Whatsapp and they dont answer at all. One simple question and they are unable to answer 2days. I asking myself what if i buyed product and haved problem and needed support. When they are so bad with so simple task.

Date of experience: May 12, 2023

Great company came and quickly sorted a problem as soon as they could find a time slot.Bill went the extra distance to get us up and running thanks.

Date of experience: April 24, 2023

Scumbag named Richard Ferguson in Richmond, Texas completely lied about who and what he was. Sleez bagged his way into changing our energy only to fail because he didn’t even get the actual account holders permission and just someone else. Will never be looking at your services and will do whatever I can to warn others of this trash

Date of experience: February 04, 2019

my former energy provider send me monthly usage to check my usage so that i dont over shoot, i would like that life enegy does that. also,most months, i dont get an email reminding me of payment due, i just get a disconnection notice in the mail. It would be nice that you consistently send emails when payments are due.

Date of experience: October 12, 2018

I've only been using them for a few months, but they seem ok. The first bill they accidentally overcharged me, but they sent a letter and applied the money to the next bill (I never really got an explanation of how or why or how much, but as long as it worked itself out, I guess). The website isn't terribly user friendly, but it suffices. No issues with the actual power.

Date of experience: August 14, 2018

very expensive (much higher than local default rates)
high cancellation fees (much higher than local default fees)
high penalty fees (much higher than local default fees)
poor incentives (mass ads, including door to door sales, for cash back incentives that do not make up for the high rates and fees) the sales pitch is the classic sign up and we give you cash, the problem is that it's not nearly enough cash.

Date of experience: December 10, 2018

I had my concerns about my bill, but I didn't see a big difference. Only around $1 a month. My bill is only around $35 because I live in a small apartment, so if you use more electricity you'll see a higher increase over natural gas obviously. I feel it's worth it, though to know I'm lowering my carbon footprint with clean energy! Be aware however, if you choose this and change your mind there is a $50 cancellation fee if you don't do it within a time frame. 10 days I think. Don't quote me on that.

Date of experience: August 07, 2018

I called on a Monday to change my apartment number... was on hold a bit over 30 minutes. The representative that answered made that so much better merely by the customer service that was provided. She addressed my apartment change immediately and was so kind. I am a little remiss that getting in touch with this company was so difficult... hoping that is NOT the norm... but if the customer service remains constant... I believe that I will be satisfied choosing Life energy as my provider!

Date of experience: April 18, 2019

The sign up process was confusing enough, then they quote you a price, you're billed a slightly different (higher, of course) price by your utility.
The last straw was that another energy supplier bought all of their customers, and all I got was a paper letter stating that. They did not even transfer my email or phone number with it... and it's unclear if my energy is still green or not. After more than 3 months, LifeEnergy's website doesn't even state that on their website. What are they hiding?

Date of experience: November 11, 2019

I was bam buzzed by a LifeEnergy Rep. In Killeen Tx who was posing as a Reliant Energy Representative. ( My Electric company) 2 days letter LifeEnergy is my New electric company, figure that without my consent. A few more people in my neighborhood were done the same way. Beware........,

Date of experience: March 17, 2019

I really wish that Life Energy would send me daily and weekly usage updates, just like my previous energy company did. It helps a lot with budgeting and gauging how weather and behavior affect usage. If miss this feature, tremendously, as a Life Energy customer.

Date of experience: April 11, 2019

It used to take me hours with other providers trying to figure out the best rates and which plan I should renew with. Not anymore, the entire process was literally 2 minutes tops! Their customer service is extremely helpful as well.

Date of experience: November 20, 2018

These young man who came to our house was very good
Communicate with us explain about these electricity company
Even showed us in his computer the difference of we were
Paying on the other electric

Date of experience: January 29, 2019

I like the service real good,BUT there website is not good,you can't pay your bill on it,every time you log in it says wrong account,I tried ten times one time an could not get in.....

Date of experience: April 18, 2019

Life Energy was sending disconnect notices out because they had a glitch in their system. As it turns out, and they admitted it, there were people forced to double up paying their bills because of their mistake. They said an apology would be coming, which never did. They also said that a credit would be made on the bill, which never happened. I will not be renewing my contract with them when this hitch is completed. Lack of customer respect will not get you far in this business. There are is competition amongst providers and Power to Choose gives a customer the ability to choose a retail provider. Although, the State of Texas makes no effort to let customers know it exists.

Date of experience: August 06, 2018

Duplicitous representation of your plan offerings. Charging for blocks of power, rather than total kWh, whether I use all the power available in a given block or not.

I won’t be renewing at end of contract.

Date of experience: August 06, 2018

They did not do what they agreed to when I signed up. They were supposed to transfer service on the next meter read date instead they did it the next day. I asked to have a supervisor call me back because I wanted to be reimbursed for the expenses that they cost me as small as they work. As expected no supervisor called me back. I can’t wait for my contract to expire so I can go to somebody a little more ethical.

Date of experience: April 11, 2019

When I called about the lower rate offer I was emailed, the associate helped me make the best decision by explaining it a lol so I understood. Thank you....so much happier w my new rate plan.

Date of experience: September 16, 2018

I can’t say enough positive things about the experience of LifeEnergy’s care for customers. They make the experience as simple and easy as you can get. Thank you LifeEnergy!!

Respectfully,
Vance

Date of experience: April 18, 2019

4-12-19

I received an unacceptable response from a LifeEnergy employee. This LifeEnergy employee did not announce his/her name, nor title or position.

This employee was unprofessional in his/her reply.

My reply to the LifeEnergy's employee: Regarding your phone line, I also called March 25 through March 29, 2019.

Thank you.

Date of experience: April 11, 2019