Working at American Express

Zippia Score 4.8

Overview

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American Express Overview

Industry
Banking Financial Services
Revenue
$36B
Headquarters
New York, NY
Employees
63,700
Founded In
1850
Website
Organization Type
Public
CEO
Stephen J. Squeri
Social Media

American Express is a finance company focusing on charge and credit card products, expense management services, and travel-related services. Founded in 1850 and based in New York, the multinational corporation is known for its credit card, charge card, and traveler's check businesses. The company operates in four segments: U.S. Card Services, International Card Services, Global Commercial Services (GCS), and Global Network amp; Merchant Services (GNMS) and Amex cards account for approximately 24% of the total dollar volume of credit card transactions in the United States.

Under the leadership of CEO Stephen J. Squeri, American Express has a diverse workforce of 63,700 employees, with a median annual salary of $86,421. The company prides itself on providing competitive salaries and maintaining high employee retention rates. American Express has been recognized as one of the top 20 most admired companies in the world by Fortune and ranked 22nd by BusinessWeek and Interbrand for its brand value, estimated to be worth $14.97 billion.

American Express's Mission Statement

Provide the world's best customer experience every day. the company displays its resolute willpower to do everything to impress its customers with its services.

4.6/5

American Express employee reviews

Based on 24 ratings

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Job openings at American Express
1,084 Positions
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Average salary at American Express
$86,421 yearly
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American Express employee reviews

American Express employee reviews
4.6/5

Based On 24 Ratings

Work At American Express? Share your experience.
Employee Reviews
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5.0
A zippia user wrote a review on Oct 2023
Pros of working at American Express

It is a people centered company. It looks at improving people's welfare therefore everyone is catered for without any dicremination

Cons of working at American Express

Poor network sometimes which surbotages the set targets to be achieved

American Express Benefits

My favorite benefit is the ability to work anywhere

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5.0
A zippia user wrote a review on Mar 2022
Pros of working at American Express

I felt like I could bring myself to work. Amex was open to social issues that its employees face on a daily basis.

Cons of working at American Express

Bureaucracy

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5.0
A zippia user wrote a review on Oct 2021
Pros of working at American Express

Employee Friendly and Flexible options to work

Cons of working at American Express

Bit more flexibility to get jobs abroad

American Express Benefits

Good Salary

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5.0
A zippia user wrote a review on Oct 2021
Pros of working at American Express

Work life balance, decent salary and benefits

Cons of working at American Express

Difficult to advance

American Express Benefits

Didn’t really have a favorite

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5.0
A zippia user wrote a review on Sep 2021
Pros of working at American Express

Team work great benefits get to live on the ship

Cons of working at American Express

N/A nothing it was a great experience

American Express Benefits

Living on the ship

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3.0
A zippia user wrote a review on Apr 2021
Pros of working at American Express

Working from home

Cons of working at American Express

They need more supervisors in lead positions.

American Express Benefits

Working from home, Monday thru Friday

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4.0
A zippia user wrote a review on Apr 2021
Pros of working at American Express

Enjoyed helping people making a difference in a person's day is a good feeling

Cons of working at American Express

No reason

American Express Benefits

I really don't have a favorite but if I had to say great pay and benefits

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5.0
A zippia user wrote a review on Apr 2021
Pros of working at American Express

Benefits for exMple

Cons of working at American Express

The sales environment has changed in the last year

American Express Benefits

401k match

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5.0
A zippia user wrote a review on Mar 2021
Pros of working at American Express

Learned new Technologies. Good Team work

Cons of working at American Express

Everything is good

American Express Benefits

Learning New things

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5.0
A zippia user wrote a review on Sep 2020
Pros of working at American Express

Great work- life balance and people

Cons of working at American Express

It was a very big company

American Express Benefits

the ability to move around the company and learn new skill sets

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5.0
A zippia user wrote a review on Apr 2020
Pros of working at American Express

Great benefits and one of the first companies to implement a job-sharing program. They promoted from within!

Cons of working at American Express

commuting into the city (I worked there when they bombed the WTC in 1993!)

American Express Benefits

They had an excellent cafeteria and gym!

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5.0
A zippia user wrote a review on Mar 2020
Pros of working at American Express

Benefits

Cons of working at American Express

Long hours

American Express Benefits

Health care & 401k American Express also allows you to move up the latter

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5.0
A zippia user wrote a review on Mar 2020
Pros of working at American Express

Employ centric company Good pay Flexible shift timings Fixed off

Cons of working at American Express

Nothing

American Express Benefits

We had the flexibility of working from

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3.0
A zippia user wrote a review on Jan 2020
Pros of working at American Express

Challenging work and good supervision, grreat travel benefits

American Express Benefits

Good bonus plan and competent management,

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5.0
A zippia user wrote a review on Oct 2019
Pros of working at American Express

Flexibility in my schedule. As long as I’m meeting my metrics I sort of make my own schedule each day. They provide a monthly auto allowance and a great salary. Management is very understanding of when “life happens,” which makes caring for my children feel guiltless in relation to occasionally missing work.

Cons of working at American Express

I love my job. There’s nothing I don’t really like yet.

American Express Benefits

The auto allowance which helps with gas consumption.

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3.0
A zippia user wrote a review on Jul 2018
Pros of working at American Express

Most jobs are remote so you can work from home. You don't have any daily traffic to have to meet in the office before you can start your day. You get up and have your plans done in an order that works best for you and the client you are meeting.

Cons of working at American Express

Even though it says you work from home, you are actually on the road in client meetings for 3 days a week, some that can be over 3 hours drive from your remote office.

American Express Benefits

Great to be able to set your own schedule and who and where you want to meet; You can make your day and week flexible and work for you the best without having to be at your desk working. As long as you're making appointments, meeting the people and getting new clients or increased use clients, then you'll be left a lot for the most part.

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A reddit user wrote a review on Jun 2013
I ~~may not have~~ didn't read all the questions, but can you explain what your roles/responsibilities were exactly? I dont quite understand what a concierge's job entails, especially one for a credit card....

My day went like this, Got to work, and had to swipe to get through revolving doors into the bay. After logging into my computer, I would load the program used to pull up member info, I would open google, ticketmaster, program we used to travel information, opentable.com, and our online database for our car service. I would then read check all of my emails, read CNN, TMZ, Perez, and any other news that was floating around. I would then check my "plate". The plate is all the work that was assigned to me, organized by promise date. The promise date is the time given to the client on when we think we could complete the request and give them confirmation. I would go through each request, normally given 10-25 to start, and prioritize based on how quickly I could do them, and time zones. I worked the early shift, so I would do all of my international reservations first, Paris, Rome, London... I would also have to keep note if I had any hard to get into restaurants. Some reservation lines open at 9am and you have to call RIGHT at that time to have any hope of someone picking up and you getting a table. Once my reservations were done, or time sensitive orders, I would move on to the bigger stuff. Travel destination information, pricing information. We were given constant email updates on upcoming onsale times. We knew if an onsale for say, Justin Bieber was coming up, to not make any promise dates during that onsale time, unless absolutely necessary. On big onsale dates, all hands were on deck to get as many clients tickets. We used ticketmaster. Nothing fancy,. If the event was sold out, or your specified section was sold out, we would pass your request to a member on the ticket team, who would reach out to our brokers. We work 8 hour shifts with 2 15 min breaks a a half hour lunch. Typical inbound call center environment. Nice office, nice lunch room.

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A reddit user wrote a review on Jun 2013
How did you get the job?

I was working on call at a hospital, not getting enough hours. I was desperate for a job, so I hit up monster and applied to everything. I was sitting in my basement one day when I get a call. This lady explains to me that a call center is hiring, inbound, no sales. That I will have to book reservations and help high end clients. I was skeptical. Didn't even know what a concierge was. So I went for the interview and had to do a test. The test was to see how good and how quickly I could find information online. I was offered the job and I was still skeptical. The office looked nice, but it seemed too good to be true. I had 4 weeks of training (which they've since cut down quite a lot, I think to 2 weeks now which is insane.) The training consisted of showing us the programs, customer service, how to talk to people, how to sound knowledgeable when we had no *** clue what they were talking about, and mostly just the areas of where we had to handle the most requests. We focused mostly on New York City, and Las Vegas. I worked there for 3 years before moving out west to become a concierge at a high end hotel.

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A reddit user wrote a review on Jun 2013
What was the craziest request and were you able to complete the request?

Craziest was a guy who gave me a list of concept cars that he wanted. He knew none of them were being made, but he wanted me to call each one and find out who would make one personally for him. One was a little roadster, had three wheels, (it was a few years ago, I'm sorry I can't remember the name of it), and another was an ATV that turned into a Seadoo when it hit the water. Those 2, out of a list of about 15, were the only ones who would speak with me and didn't laugh at the request. They gave me a dollar amount and were willing to make one just for my client. The client was incredibly thankful and appreciative. If he ended up getting one, IDK.

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A reddit user wrote a review on Jun 2013
How often were you asked to do something illegal or that would breach another clients security? Stories?

It wasn't a huge amount, because most clients knew what their limitations were. Some did ask for us to find hookers or escorts or rub n tugs, but we just always politely told them we were not able to. We were not allowed to give request information to anyone other than the person who made the request. We would have wifes or husbands calling in asking what their SO's last request was for, and we were not allowed to tell them a single detail. Even something as mundane as flowers or gifts, we could not tell. It was a common occurrence that a husband or wife would order a gift for their bf or gf on the side and us giving out that information would be a huge breach of confidentiality.

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A reddit user wrote a review on Jun 2013
Whats the most hilarious/asinine request you've gotten? The one you really had to dig deep to not laugh about while taking the request.

A client was on a business trip in another state. He said he ate something that really upset his stomach and right in the middle of the conference, where he was on some sort of panel, he *** his pants. He tried to pretend it didn't happen and ignore it, but I guess the other people on the panel started to smell it. When he finally excused himself, some slipped down his leg and he left a little pooh trail to the bathroom. He called me from the bathroom, mortified, but trying to laugh at the situation. I called the hotel concierge, who ran across the street, bought him a pair of underwear, socks and pants, and brought it to the man in the bathroom. Just the detail he put into the story, had me laughing so hard. He was laughing with me and was happy that I wasn't judging. Because he was so nice and I felt so bad, without the gentleman knowing, I got the hotel concierge to fill his bath, and put some peptol bismal in his room for when he got back.

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The team at American Express

  • The founders of American Express are Ronald A. Williams, Henry Wells and John Butterfield.
  • The key people at American Express is Stephen J. Squeri.
Key People
Stephen J. Squeri

American Express Rankings

American Express is ranked #58 on the Best Finance Companies to Work For in New York list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

American Express salaries

The average an American Express salary in the United States is $86,421 per year. American Express employees in the top 10 percent can make over $145,000 per year, while American Express employees at the bottom 10 percent earn less than $51,000 per year.
Average American Express Salary
$86,421
yearly
$41.55 hourly
Updated March 14, 2024

Rate American Express' commitment to diversity and inclusion.

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American Express diversity

9.9
Diversity Score
We calculated American Express’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of American Express’s workforce.
American Express diversity summary. Zippia estimates American Express's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated American Express's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of American Express's workforce.
  • American Express has 63,700 employees.
  • 52% of American Express employees are women, while 48% are men.
  • The most common ethnicity at American Express is White (57%).
  • 15% of American Express employees are Hispanic or Latino.
  • 13% of American Express employees are Asian.
  • The average employee at American Express makes $86,421 per year.
  • American Express employees are most likely to be members of the democratic party.
  • Employees at American Express stay with the company for 5.5 years on average.

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American Express Office Locations

American Express is headquartered in New York, NY

Biggest American Express Locations

RankCityJob CountAvg. Salary
1New York, NY117$97,190
2Phoenix, AZ77$83,399
3Atlanta, GA18$79,552
4Sacramento, CA6$100,335
5Denver, CO5$81,455
6Indianapolis, IN4$78,031
7Washington, DC4$93,768
8Boston, MA4$96,778
9Raleigh, NC4$81,318
10Columbus, OH3$78,673

American Express Financial Performance

9.9
Performance Score

Highest paying American Express competitors

Compare American Express salaries to competitors, including Morgan Stanley, Mastercard, and AIG. Employees at Morgan Stanley earn the highest average yearly salary of $103,933. The salaries at Mastercard average $99,226 per year, and the salaries at AIG come in at $84,115 per year.
RankCompanyAverage SalaryJobs
1Morgan Stanley$103,933569
2Mastercard$99,226297
3AIG$84,115249
4Charles Schwab$82,738131
5Citi$75,4831,490
6JPMorgan Chase & Co.$73,9463,394
7Western Union$72,87847
8Voya Financial$72,064281
9MassMutual$68,354306
10Genworth$61,79331
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Updated March 14, 2024

Zippia gives an in-depth look into the details of American Express, including salaries, political affiliations, employee data, and more, in order to inform job seekers about American Express. The employee data is based on information from people who have self-reported their past or current employments at American Express. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by American Express. The data presented on this page does not represent the view of American Express and its employees or that of Zippia.

American Express may also be known as or be related to American Express, American Express Company, American Express Ventures and american express trs, company inc.