IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. Today, it serves as the flagship bank of International Bancshares Corporation. Their mission is to enhance their service skills and provide a great customer experience. At IBC Bank they make banking convenient for their customers by offering late... show more
IBC Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 02/21/2024.
1.6
52 reviews
from WalletHub and across the web
52 reviews from WalletHub and across the web
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IBC Bank
Norma Lopez @nlindalopez
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1 Star Rating
IBC Bank is the worst at the bottom of the barrel in existence. If you don't have to bank here, don't—run and fast! They have the worst customer service. Aside from that, you can't transfer outside their bank. Every bank in existence does bank-to-bank transfers, except IBC. Their customer service is terrible; you'd think they're doing you a favor. Well, yesterday was the final straw. I went to the HEB in Rio Grande City, TX to do a wire transfer (because I was already there shopping), and the manager, Juan Garza, stood over the employee the entire time. It was awkward as he crossed every 't' and dotted every 'i.' Sure enough, my wire transfer failed. I called this morning; they can't give me a clear answer as to why my wire transfer failed. They need me to go back and redo all the paperwork! Terrible experience! If you can bank somewhere else, do it! This bank is the worst in America. I bank with USAA, PNC Bank, Charles Schwab, and Chase. I would give it a negative rating if I could.
This bank is the worst ever! Do not choose IBC Bank! They are so unprofessional! I moved to Dallas to study for my Master's and received payment from my internship work into my IBC account, and they didn't even realize it! They never respond to calls, and they take ages to solve tiny issues. They are so dumb!
Fraud department service terrible. Number given no one answers. 8663544194. Not. Even in person bank persons can help. I have not been able to use my funds. Nor gotten a solution.
I have had a account here for years. One day I over drafted. I put money in my account the next day to put my balance back in the green. It took them 2 days to finally clear the check that I deposited. Then they said they were "holding" $440 which, even though I have a positive account balance, I still have negative funds available. They said it would be fixed by midnight. The next day it still wasn't fixed. My account has now been negative for 4 days. As soon as they finally get around to fixing my account I WILL be closing my account. Terrible bank
IBC is the worst bank in America. They lie and grin in your face. They aren't concerned about there customers. They lie and say they will call you back and they don't. Did I mentioned I went inside of the bank to cashier and she put my money in someone's else account.
Fraud department is horrible. On app can see someone taking money through cashapp and atm. Fraud department cant see it on their end and hang up on customer. DO NOT BANK HERE
So the complaint here is the pop money money transfer system. Transfering money between family is a nightmare. Can't speak to the rest of their services.
I got so mad with this lady..her name ( Sara Gonzalez..) That I had to remove my 17.000k dollars from my savings account. She's so unprofessional . she make you feel like ur a homeless person. I only have to keep my checkings acc. Just because my wife has all her accaunts set up for direct deposits. And we are together in more than one account. I hope the main person would check this review and get this person out of there. This is the second time she gives me stinky time..!
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Product: IBC Bank Business Services
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IBC Bank
needteacherhelp @needteacherhelp
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1 Star Rating
All expenses on the account match. However, my balance never does. I check transactions for 6 to 12 months, all posted, so how are we getting different balances? I believe they are dipping into the initial starting balance and playing with numbers, causing overdraft for customers. When I ask IBC, they can't provide me with an answer. I'm closing my checking account. I've never had any problems with Chase checking. For the past 8 years, Chase and I have balanced to the penny. Beware! IBC is cheating customers!
I have a checking account with them and had some fraudulent charges and they gave me money back for them and over a month later took the back out of my checking account and I have called the fraud department several times to handle the issue but they keep closing the case after 48 hours, which is the time they tell you to give to get the fax and then say they never received the fax I have sent the same fax four different time. Will never recommend this bank to anyone
DO NOT USE THIS BANK, EVER!!!!!!!!!!!!!! My wife and I have been having problems with them. We had a decent amount of deposits that was a total sum of thousands of dollars. Ever since then, they have flagged ALMOST EVERYTHING as fraudulent. We have had to call every couple of days because they locked our cards as fraudulent. It is OUR money, why are we having to call every 2 days to explain what we are spending. Keep in mind they do NOT call, email or text to see if it’s actually us, they just lock the card. We have a freshman in college, thousands of miles a way and can’t access OUR money. You know how nerve racking that is. DO NOT USE THIS BANK!!! DO NOT USE THIS BANK. I only gave them 1 star because I had to to submit this review.
I've been banking, both personal and business, for more than 50 years. IBC is the worst excuse for a bank ever! Free checks never arrived, twice. My debit card pin number was changed and they can't figure out why. My replacement card never arrived. Customer service, when you can get through, is a joke. I could go on and on.
Worst Bank to deal with. I was charged two Non insufficient funds in the same month and disputed if I could get that money back for payments being charged earlier than expected and it got declined. They rather decline the dispute and lose a customer that has direct deposit of $600+ biweekly than to refund those fees and keep a customer with them.
Worst bank that I have ever dealt with. Numerous double charges on my debit card from them Incompetent customer service. Been waiting an hour and 19 minutes on hold to talk to their credit card fraud department...What kind of joke of a so called bank is this? Will be closing my account with this bank asap.
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