Is Bin Weevils Free to play?

Yes, you can join Bin Weevils for free however some areas of the site and game features are restricted to Bin Tycoon members only. To become a Bin Tycoon visit the Membership section for more details and subscription costs.

I have not received my activation email, what can I do?

Please check your junk box. If it is not there drop us a message in the Contact Us section and we will activate your account for you.

How does the ‘report a user’ system work?

When a user reports another user, the report is sent directly to the live moderators for review and action will be taken accordingly.

How does the chat moderation and banning system work?

Bin Weevils takes safety very seriously. We use a state of the art chat filtering system along with a team of trained moderators. The Bin Weevils blocks all bad and innapropriate words and profiles every users behaviour, monitoring them over time. A user may accumulate a number of tickets over a period of time. These tickets are scored depending on the severity of the words used. Users are warned of their bad behaviour and if this is ignored a number of bans are activated, 10 minutes, 60 minutes, 24 hours and permanent ban. Please note when a user has been notified of a ban, the ban time starts on the next login attempt.

How many weevils can I make?

One email address can register a maximum of 4 weevils

Can I change the appearance of my weevil?

No, once you have selected a look for your weevil it cannot be changed.

Can I change the email address that is registered to my weevil?

Yes, drop us a message via the Contact Us section. Don’t forget to provide the new email address.

I want to delete my child’s Bin Weevils account, how do I do this?

We can deactivate your child’s account simply drop us a message via the Contact Us page in the help section. Your child will no longer have access to the account.

I’ve been asked to clear my cache, what does this mean and what do I do?

Please check out the “Tech Support” page within the “Help” section.

I have forgotten my password/username what should I do?

Please click on the “forgotten your password” button on the login page.

My current Bin Tycoon membership account is with ClickandBuy, what if I want to switch to PayPal?

If you are currently with ClickandBuy and you would like to switch to PayPal. You will have to cancel your membership and wait until your Bin Tycoon membership expires before registering with PayPal.

Can I transfer my membership to a different weevil?

All Bin Weevil memberships are non-transferable.

Why does the Bin Tycoon membership automatically renew?

All Bin Weevils membership automatically renew to ensure uninterrupted service.

How do I cancel Bin Tycoon membership and recurring payments?

Membership can be cancelled at anytime by going to the “Manage Account” tab within the “Membership” section.
Alternatively Contact Us and we’ll be happy to assist.

Please note all cancelled memberships will continue for the duration of the package selected.

What if I only want to subscribe to Bin Tycoon for 1 month / 6 months or 12 months.

If you wish to cancel the recurring payment and subscribe for 1 month / 6 month / 12 month only. Please cancel your membership via the Manage Accounts section. Please note all cancelled memberships will continue for the duration of the package selected.

What happens if I cancel my credit card and the recurring payment is interrupted?

This will result in outstanding payments and our third party payment provider will contact you to settle the payments. To avoid this please cancel all Bin Weevil memberships and recurring payments via the Manage Accounts section.

Why has a fee been deducted? I did not complete the Bin Tycoon registration process.

Any time a user starts the process the payment provider sends a “reservation” for the necessary funds to the card issuer who then puts those funds to one side, at the same time confirming that the card details are valid and that the funds are available. Once the user completes the purchase process the funds are then taken from the reserve and transmitted to the payment provider. However, in the event that the user pulls out of the purchase or they lose connection or something similar the funds may remain in reserve with the card issuer allowing for them to be collected later, within reason.
The card issuer will have a standard time period before it releases the reservation on the funds and returns them to the available balance of the customer but the funds have never actually been removed from the customers account, simply from their available spending balance.

Will my payment information be secure?

Bin Weevils uses a third party payment provides and therefore does not store any credit card or bank account information. The payment provider is subject to regulation by the British Financial Services Authority (FSA). All credit card and bank account information is stored by the payment provider solely in encrypted form in a high security computer centre on servers that are not connected to the Internet. All collection and storage of sensitive information by the payment provider conforms to the requirements of the Data Protection Act.

Why does the registration process for Bin Tycoon require my name and address?

Bin Weevils uses a third party payment provider and therefore does not store any credit card or bank account information. Therefore to secure a payment method you will have to register with the payment provider before continuing with the Bin Tycoon registration.

What is the refund policy?

All Bin Weevils memberships are non-refundable.