Trouble signing into Starbucks.com site with 1Password for Mac [resolved]
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Hi @PhyberOptik,
I've added your voice to the bug report although I would hope at this stage the number of votes is irrelevant. While I'm not a Starbucks customer myself I look forward to when we handle it better just for a sense of completeness. It's a big website so we want to work properly there.
ref: OPX-744
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My problem with the Starbucks website and Chrome is that I can't log into their site even when I cut and paste the id and password, or even when I manually type in the id and password. However, I have no problem using Internet Explorer, which is being phased out.
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Hi @JHR,
If you can't sign into the Starbucks website even when you manually type your username and password into their login form, then that wouldn't actually have anything to do with 1Password. If it works from Internet Explorer, then it sounds like the Starbucks site is having an issue with Chrome (and in your previous post, you mentioned Starbucks support came to the same conclusion).
Just to be clear, there is a problem when trying to use the 1Password extension to log into the Starbucks site, but that's a separate issue which is not related to the current problem you seem to be having. Sorry for any confusion about that!
Also, someone just told me Starbucks has been having trouble with their website for the last few days, so it's not just you - apparently everyone (or at least most people) with a Starbucks.com account is having trouble signing in. That's something Starbucks will need to fix on their end. Once they do, you should at least be able to copy & paste your login info from 1Password in order to sign in.
Hopefully that helps to explain what's going on right now!
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Add me to the list!
Autofill from 1password doesn't work on starbucks.com on Safari Mobile (iOS) or the latest Safari or Chrome for Mac.
Copy and pasting the password works though.
I tried creating a new login with and without the remember me box ticked, and edited the web form details to only include the username and password but no luck. Still always kicks me back to the main page.
Just adding my 2¢ and keeping an eye out for the fix.
Thanks for a great product, it works pretty flawlessly almost everywhere else :)
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Hi @paultreny,
Thanks for letting us know, and I'm sorry you're also having trouble with 1Password on the Starbucks site! I'll be more than happy to add your comments to our bug report. For now, you'll need to copy & paste your login credentials on that site. I'm sorry for the inconvenience!
If you need anything else, please let us know. :)
ref: OPX-744
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This problem has been around since the beginning of the year! Any ETA on when this will be fixed!!?
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Hi @jpau11,
I'm sorry you're also running into this issue! I'm afraid I don't have a timeframe for a fix, but our developers are definitely aware that this issue is affecting many customers for some time now. I will add your comments to our internal tracker.
I'm sorry I don't have more information for you right now! If you have more questions, please don't hesitate to let us know.
ref: OPX-744
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Thanks for your help with this problem, but I found the solution. Blur was interfering. I disabled all Blur functions for the Starbucks site and I can sign into Starbucks with my Chrome browser.
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At least part of the puzzle for you is solved now @JHR. Now all we need to do is figure out the Starbucks puzzle.
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Every time I use 1password to fill the login info on starbucks.com it fails to actually login. It just goes back to the homepage. But if I type in my username/email address and then copy/paste the password from 1password it logs in just fine. I've found I have this problem with Firefox, Safari and Chrome! It's so weird and this is the only site that does this. Any thoughts?
1Password Version: 5.3.2
Extension Version: 4.4.2
OS Version: 10.10.4
Sync Type: Dropbox
Referrer: kb:diagnostics0 -
I'm having this problem as well.
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The Starbucks site is a known problem for 1Password and there have been many posts about it. See, for example, this AgileBits post (and that thread generally).
Stephen
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Hi @Gex2501,
I merged your message into this existing thread (the one from Stephen's link) about the issue with Starbucks.com (and I see you also found it and posted here). I'm sorry to hear you're also running into this problem! You probably already saw the previous replies in this thread, but just in case you didn't, this is something our developers are investigating. For now, you'll need to copy & paste your info on that site.
Please let us know if you have more questions about that. :)
ref: OPX-744
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Add me to the list. If I can help test let me know. 1P works so well I just assumed it was my computer, or Safari. It wasn't until today when I typed in by hand that I realized something 1P was doing wasn't right. Copy/Paste works fine. Even with copy/paste on this issue I'm glad to have 1P.
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Hey @flight2k,
I just responded to your comment on the other thread, but I'm also glad to see here that copy/paste works for you in the meantime, in addition to typing by hand, as you mentioned in the other thread. Thanks for your patience while we work on a fix for this!
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Glad I finally found this thread. Good golly this is a long-lived bug. Has any progress been made this year?
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Hi @ENDelt260,
I'm sorry you're also having trouble with 1Password and the Starbucks Sign In page! I'm afraid I don't have any news on the status of this. Just to be clear, are you able to sign into that site by copying/pasting (or even manually typing) your username & password? The issue being discussed in this thread is that when the 1Password extension fills those for you, it just goes back to the main www.starbucks.com site without actually logging you in. I only wanted to ask about that in case you were having a different problem, as you didn't specifically say what was happening.
Assuming that's the issue you're having, I'm sorry that I don't have more information about the status. As I mentioned earlier in the thread, we can't guarantee 1Password will work correctly with every single login form, because those forms work differently on just about every website. The Starbucks site seems to be doing something rather unusual as I haven't seen this exact same thing happen on other sites. I hope we're able to do something on our end to make 1Password and Starbucks play nicely together, but at this point I don't have any idea if/when that will be possible. I wish I had something more helpful to tell you about that!
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Sorry for being unclear. Yes, the copy/paste work-around works. If I let the 1Password extension fill (whether using FF or Chrome) I get re-routed back to the main Starbucks page.
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@ENDelt260: Ah, thanks for clarifying. I'm glad that works for you in the mean time (it's certainly easier than having to switch to the 1Password app), but we'll see if we can improve this in the future. I'm sorry for the inconvenience!
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Add me to the list. And sadly, I've lost star points on my Starbucks Gold Rewards Card because I didn't figure out it was a 1Password issue and not a Starbucks website issue.
This happens with Safari 9.0.1 & 1P plugin 4.5.0.b2 as well as Chrome Version 46.0.2490.80 (64-bit) & 1P plugin 4.5.0.2
If I go to https://www.starbucks.com/account/signin, hit the auto fill command on my keyboard, I'm taken to the https://www.starbucks.com/ page rather than actually signing in and taking me to my account page.
If you go to http://www.starbucks.com/card/rewards to "enter a star code", enter the code and hit the Submit button, you're taken to a the above sign in page. If you let 1Password fill in the fields, and even if I manually click the Sign In button, I'm taken to the https://www.starbucks.com/ page and get no indication that the star reward was taken. And that's because it wasn't.
If I manually enter my username and any password, I am taken directly to my account page as I would expect. And if I sign out and and try to sign back in using 1Password ... nothing happens other than getting sent back to https://www.starbucks.com/ without any sign in.
Judging by the traffic here this has not been solved since initially reported in January. So the question is ... will it ever?
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Judging by the traffic here this has not been solved since initially reported in January. So the question is ... will it ever?
@go2jo: I really appreciate your thorough overview. I've shared this with a rest of the team as some additional 'incentive'. I'm sorry we haven't been able to find a solution for this yet. I can't guarantee if or when we'll be able to figure out a fix for this, but we haven't given up.
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@brenty: I'm not sure why you need to be dangling carrots in front of the engineers on this type of issue. It makes your customer service, product management, and engineering cultures look like three completely disjoint silos.
At a minimum, you could alert that it doesn't work. Every time I try to login - a couple times a year - I spend ten minutes trying to figure it out, doing web searches, etc. And then I (figuratively) smack myself in the forehead, because I remember that 1Password doesn't work with starbucks.com. But I don't get that time back. And I consider switching to Dashlane. Which I never do, because it's a pain, and you and I both know that most people don't switch.
But I don't love you in that moment, and I don't love you for the next week. Until I forget, again, that you don't care enough to save me that 20 minutes a year that you steal from me because your engineers can't be bothered to do ANYTHING to help me deal with the brokenness of starbucks.com
Btw - and I'm sure you know this - the login fields on starbucks.com get unique "name" values on each reload:
Username:
<input aria-required="true" class="field_full_in_single_col" id="DiLnSISPOwmu" maxlength="200" name="oFsfoHOSRNLt" placeholder="Username or email" type="text" value=""/>Password:
<input aria-required="true" class="field_full_in_single_col password" id="FdddnSOLJOil" maxlength="200" name="iFguLcjmErkL" placeholder="Password" type="password"/>I have no idea why that's a good idea, nor do I actually understand how you find and fill those fields, since the values you have stored don't match the values on the page. Maybe that's the major part of the problem. If you just quit acting like you were going to work, I'd remember more quickly that starbucks.com is doing something odd.
But, really, an alert would be better:
"1Password does not work with starbucks.com. It's not really our fault, but we're sorry, anyway. If we ever figure out how to deal with the way they coded their site, we'll fix this. Until then, please copy and paste from 1Password to the starbucks.com website form fields and everything will work. Love, 1Password".
As a person who creates software myself, I understand why it's hard to fix and/or why it might not get allocated resources, but I really can't imagine in what world your product and engineering teams think the current situation is better than the above - or how they think it's okay at all.
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@brenty: I'm not sure why you need to be dangling carrots in front of the engineers on this type of issue. It makes your customer service, product management, and engineering cultures look like three completely disjoint silos.
@erickherring: I'm not sure that carrots help solve problems. Perhaps more caffeine... :unamused:
But I don't love you in that moment, and I don't love you for the next week. Until I forget, again, that you don't care enough to save me that 20 minutes a year that you steal from me because your engineers can't be bothered to do ANYTHING to help me deal with the brokenness of starbucks.com
I appreciate that you feel this way, and that it's a big pain point for you and many others. Unfortunately that doesn't make a solution any easier. The problem isn't with the field IDs, since it fills fine (and the results are the same creating a Login item manually in the app); the problem is that the scripting on the page causes the form to break after 1Password is used to fill it.
But it simply isn't the case that we think this is okay, regardless of why. We'll continue to look for a solution, but we also need to be sure that any solution that we come up with for one specific website doesn't break multiple others. I'm not sure that having some sort of warning/notice/popup/etc. for a specific site — Starbucks or otherwise — is the right solution in general though.
I'm worried that this might seem flippant over an internet forum, especially given the frustration you're experiencing. So please don't take offense at the following suggestion, as I mean none: perhaps you can have a similar effect by simply renaming your Starbucks Login item to "1Password does not work with starbucks.com" or something similar. And if you're using the keyboard shortcut to fill, you can prevent it from doing so by creating a second Login item for the same page; that way
⌘ \will show you your Login(s) instead of filling immediately, and you'll see your "note to self", potentially saving you the trouble of working it out again only after trying in vain to login normally.Again, this isn't meant as a permanent solution, but it sounds like it's something that will at least save you a bit of time now and then when you try to login to Starbucks, at least until we're able to get this working for you. And hopefully we'll have better news regarding this specific login form the next time it comes up for you. For now, all I can say is that I'm really sorry for the inconvenience, and that we're working on it. As you can imagine, this also frustrates us, especially when all we're trying to do is keep the development team caffeinated so they can solve these kinds of problems. :angry:
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@brenty: that's a great idea. I wish I had thought of it. Thanks for the thoughtful reply and good luck with the knucklehead Starbucks site.
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Hi @erickherring,
I'm so glad that Brenty's workaround will make your life a bit more manageable while our team searches for a better solution. :)
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Um ... crazy question? Have your developers spoken to the Starbucks website developers? Why not track them down and contact them directly? Maybe they can direct you to a solution to their website's venti Login Strange Brew. It's a thought. :)
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Good suggestion. We'll keep that in mind.
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OMG! I finally have a solution (of sorts)!
I thought this was simply a browser issue with Starbucks.com. No amount of googling turned up anything similar -- until now.
So, yes, I can login as well now using cut and paste. That's at least a workaround.0 -
Honestly, I think there might be a general problem with logging in to Starbucks on the desktop from the Mac.
I just updated my Starbucks.com password and have no problems logging into the mobile app.
But I am completely unable to login on the desktop. It doesn't matter if I use Safari or Chrome. It doesn't matter if I type it manually or cut-and-paste. It doesn't matter if I use 1Password. Nothing works.
I can't believe that such a basic function of such a large website is broken. (And it's been this way for months -- for me and many other folks on this thread).
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Hi @mokolabs,
If you can't sign into Starbucks.com on your Mac even when manually typing your username & password, and you're sure you're entering the correct info, then yes, it sounds like there might be a problem on the site itself. That would be a different issue than the one this forum thread is about, though.
If you continue to have trouble signing into Starbucks.com (even without using 1Password to do so), you may want to see if you can contact someone at Starbucks for help with that. Once you're able to sign in correctly, you'll likely still have a problem using the 1Password extension to log in, but copying/pasting should work.
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