Ryanair Reviews

Got cheap flights to Alicante, unfortunately one of our party is not able to go holiday now so we tried to change the name, £150 charge. We then tried to move the baggage allowance to my booking, £150 charge!! I offered to cancel the spare booking but again £150 charge. Totally ridiculous for a simple admin task. Not cancelled the spare ticket so Ryanair have lost the opportunity to sell on. Total greed and so unhelpful when ringing their call centre, just rude!!!

Date of experience: April 08, 2024

Terrible customer support. I forgot my password on my account and I have been told to create a new account. No technical department to help. Useless on the phone and on the chat. On the chat I was getting the same standard message "anything else I can help you with?". I just said stop saying that as I dont want my chat closed and I was threatened to have my chat closed. If I had any other flight company options I would definately not chose Ryanair ever again.

Date of experience: April 13, 2024

There comes a limit when, like eating bad food or finding oneself in an abusive relationship, one decides enough is enough.

Ryanair made a fist of improving their appalling reputation for a few years but the bad version is back with a vengeance.

This morning we were told at check in not to check in the cabin bags we’d paid to check in only to be charged £150 at the gate because we’d not checked them in.

I’ve complained to Customer Services but been fobbed off by what appears to be a robot.

If it’s Ryanair or nothing from now on, then I’ll choose not flying.

Date of experience: April 05, 2024

We booked flights and airport parking mid Jan 24. Ryanair cancelled the flights Mar 24 and offered to change or refund flights. We chose to rebook but have found there is no way to reschedule the airport parking. How can a company take your money for a service, then change their service and refuse to refund or reschedule part of the service they sold us? Apparently the parking is non refundable despite the fact we bought a service package - or at least thought we had

Date of experience: March 22, 2024

Treated unfairly by Ryanair?
I was. So, millions of other people.

Sign the petition to End Ryanair Unfair Charges for Cabin Bags, Airport Check-in, and to Compensate Passengers by going to change.org

One we have enough signatures, the petition must be heard in Parliament

Date of experience: April 06, 2024

Rude personnel! Vague procedures! Long waiting queues! Delayed flights! ... and now the new feature is that they ask you for extra money payment during the check-in.

Date of experience: April 14, 2024

Cancelled flight Bergamo to Edinburgh . Brought flight forward 1 whole day ...if I had wanted to come home a day early I would have booked it .
Stressful when you have made lots of other arrangements . Now have to fly from Malpense with Easyjet .
Will never , ever use this USELESS airline again .

Date of experience: April 09, 2024

Paid for seats, gave us random seats minutes before our flight causing confusion onboard. This has happened twice. Rude and abusive live chat staff tried to gaslight us that we had not purchased seats despite having a receipt for it. Complaints ticket was ignored and shut.

Date of experience: March 30, 2024

They cancelled my flights and ruined my holiday. I’m finding it difficult to get a refund probably because the flight numbers on my booking confirmation are different to the ones on their app. What more is there to say?

Date of experience: April 12, 2024

Delayed Flights from London Stansted to Warsaw Modlin and return as well. Priority boarding not worth pound. They just get passengers waiting outside the terminal both Airports. Avoid for all cost. Planes aren't cleaned properly,big amount of rubbish under chairs.

Date of experience: April 03, 2024

So first of all, I fly all over the world, and I have never EVER had to download an airline's app in order to check into my flight. Then the receptionist tells me that I must check in online in order to avoid a $55.00 fee (what the hell?). I asked her, "You can't just check me in right here right now for a flight that I paid for months ago?" Of course she responded, "No, this airline is different." So I couldn't check in on my phone, and they couldn't help me with that. I couldn't download the app, and ( again) they couldn't help me with that. Finally. I had had enough and just paid the ridiculous $55.00 fee just to get my damn bording pass and be able to check my heavy duffle bag. Then, and this was the icing on the cake, the receptionist flips the bag on the side with the pockets - I couldn't believe this - and I asked her nicely, "Could you flip the bag on the other side please, I have items in those pockets that you're crushing right now." And she responds with, "You can do it yourself." Are you serious? This is customer service? Never in my life! Ryanair will never again get business from me or anyone that I know.

Date of experience: April 21, 2024

Where are the dimensions for CHECKED baggage?

Observation before flight - Ryanair have a very poor reputation for tripping people up (and charging extra) due to misunderstandings with bags and check-in.

I would expect, therefore, that their baggage polices would be crystal-clear on the website. Not so: cabin baggage (under-seat and overhead locker) have maximum dimensions, but checked baggage (10kg/20kg) do not.

Fine, I'll speak to the 'Live Chat': "It should be the same as the cabin baggage for a 10kg checked bag". "...should be..." doesn't really cut it for a company of Ryanair's ill repute.

I ask for a URL to the official checked-in baggage policy. I was given the same page I'd seen before, only dimensions for cabin baggage shown.

May I speak to the supervisor? "No, that is impossible"

What are my other options? "You may make a complaint on this form". The form asks me what I want to query (Baggage Policy) and I'm sent back to the same page again.

How do I progress this query? "Speak to customer services on the phone".

Ok, I call customer services. "Your booking is more than 30 days away and we're helping people who are flying soon. Goodbye"

So, I have to throw my hat into the ring with all the other terrible reviews on this site - BEFORE I'VE EVEN FLOWN. Even when trying to ensure that I'm doing everything right ahead of time, I'm stymied by incompetence. It's like walking on eggshells around an abusive parent. Let's hope I don't do something to anger them...

Date of experience: April 19, 2024

Avoid at all costs, pay extra to sit with child during flight as she has bad flying anxiety but they moved us 26 rows apart and couldn't do anything to fix, no refund offered for the extra we paid for a service not given. Pay more for better service as this airline is atrocious

Date of experience: April 07, 2024

I flew with Ryanair on from Dublin to Gatwick on Saturday. Well before check in closed I was on my phone looking to sort check in and also right before check in closed I tried. But I wasn't able to. At the boarding pass gate I was speaking to a woman who worked at boarding pass checks (asu officer) at Dublin Airport. I gave Ryanair her name and advised she would be able to verify she was speaking to me (there should also be cctv footage of this - was there 2 hours before flight). Because I then went to the ryanair desk to try to resolve this but wasn't able to. I was charged 55 euro for a boarding pass and even though I was at the airport long before check in closed and tried to check in before I ended up stressed about missing my flight due to the delays Tring to resolve this and then getting a paper boarding pass. This was a very frustrating and stressful experience I have to say. And Ryanairs lack of help rectifying this since just highlights the greed that underpins this airline.

Date of experience: April 06, 2024

Charged £92 for two small cases after being told bags were suitable at first desk.
Rude staff at check and despite being in airport 3 hours before flight, we were not informed by staff of the bag charge. This led to us having to miss zoo trip kids had been waiting on in Germany. Very poor service

Date of experience: April 04, 2024

My flight has been changed holiday gone up by £1000.00 to cancel will cost over £600.00 l havent paid yet can they do anything if l just refuse to pay cancelation fee.
Anyone had this problem

Date of experience: April 11, 2024

I’ve always considered Ryanair to be a great airline, and recent events have confirmed that belief in the most profound way possible. Following the unexpected passing of my brother-in-law, we found ourselves in a difficult situation, needing to cancel our flight plans. The process of requesting a refund online was not only seamless but surprisingly swift. Within a mere 20 minutes of submitting the request, we received confirmation of the refund.

This level of efficiency alone would be commendable, but what truly distinguishes Ryanair during a time of grief was the prompt action in refunding our expenses thus alleviating a significant burden during an already challenging period, I am immensely grateful.

Thank you, Ryanair for going above and beyond when it mattered most.

Date of experience: April 03, 2024

Worst experience ever. Overcharged me for 2 additional check in bags by adding a tag to one of our cabin bags by mistake, not admitting their mistake and refusing to provide refund.

Date of experience: April 10, 2024

Worst Airline ever
lack of staff
bad customer service
not a comfortable journey at all
not travelling with them anymore
took £270 of my account with out my permission for their own mistake.

AVOID AVOID AVOID

Date of experience: April 05, 2024

Lier airline ever and keep delaying without any reason from its schedule, it’s name should be a like sheep airline, slug airline? Lier airline etc!

Date of experience: April 12, 2024