Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Angi through ******* to assemble a table and chairs. The assemblers never showed up. I requested a refund from Angi that included documentation. Angi would not accept said documents and requested more documentation which I had no access to.

  Business Response

  Date: 08/15/2025

  We appreciate **** bringing this matter to our attention and apologize for any frustrations regarding their refund for their Wayfair booking. A supervisor has reached out to **** several times via phone and email and confirmed that the booking has been cancelled, and ******* will fully refund the original payment method in 7-10 business days. If **** has any further questions or issues with the refund, we ask that they please reach out to ******* directly at ****************.
  

  Customer Answer

  Date: 08/16/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  **** *******

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After researching some project contractor options I looked into what Angie had to offer. I never actually registered with the site or asked for quotes or follow *** as I was not interested in the listings provided; however needed to provide my cell # just to view the listings. I have now been plagued by 2-3 months of incessant harassment via spam texts/calls- all started about 30 seconds after I gave my phone # to Angie. I had the project completed by a local contractor that my neighbor used and now still no way to stop the spam texts and calls or mark my need as complete. It was so bad I signed up for the government do not call list but that only partially helped. 2-3 months later and more than 50% of the texts and calls I now receive are still Angie related spam. I would recommend anyone even browsing for home project help never even look at Angie because they will never stop calling or bothering you and will sell any info you provide to the widest reaches of the web. They are more a personal info seller than a home project helper!

  Business Response

  Date: 08/08/2025

  We are sorry for the frustration ******* has had with the number of communications they have received. Per their request, we have placed their information on a Do Not Contact. We have also emailed a link for ******* to request to have their information removed from our database. If there is any follow-up or communication to ******* from any Angi ************* team, we ask that ******* contact us directly at ***************************************************************

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Angi (formerly HomeAdvisor) for unfair business practices, false service delivery, and refusal to honor cancellation requests.On July 2, 2025, I submitted a written cancellation request due to two key service failures:My Angi Leads account was paused without my consent, resulting in no lead delivery during part of the billing cycle.I received only 18 leads, far below the 2135 promised in the contract.Despite several follow-ups, Angi refused to acknowledge my cancellation in writing. They continued billing me and have now issued a final notice threatening collections, while falsely claiming they made numerous attempts to contact mewhich I have verified is not true.I have initiated a formal billing dispute with my bank, but Angi continues to threaten collections instead of resolving the matter. This is a misrepresentation of the situation, unfair to small businesses like mine.I am requesting:Written confirmation of account cancellation.A waiver of any fees based on service interruption and underperformance.An end to all collection efforts while the dispute is under formal review.

  Customer Answer

  Date: 08/11/2025

  On 08/06/25, I received a call from an Angi manager regarding my dispute. During the call, the manager admitted that Angi uses sales tactics that promise more than can be delivered and said he did not believe the company would waive my termination fee. He also stated my account would likely be sent to collections despite my ongoing dispute and multiple written cancellation requests.
  The manager then transferred me to an agent who was supposed to help cancel my account. Upon reviewing my account, the agent said, I dont even know what to say, and promised to investigate and call me back the next day. That call never happened.
  This further demonstrates Angis deceptive practices, lack of resolution, and coercive approach to debt collection while a valid dispute is under review.
  
  
  

  Business Response

  Date: 08/20/2025

  We appreciate **** bringing this matter to our attention and sincerely apologize if the advertising leads were not as expected. **** spoke with their Client Success Manager on the phone on 8/13 who called to follow up about ****** concerns. At this time, we can confirm that ****** account has been cancelled and the early termination fee waived, as requested. **** is welcome to reach back out with any additional questions or concerns and we're happy to assist.
  

  Customer Answer

  Date: 08/20/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  **** ********

• Initial Complaint

  Date:08/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excel tree service ripped my electric service off my house I had to have *********** come out and do a temporary repair on my electric and they destroyed my yard and the owner said that he would be back and never showed back up I'm going to file a lawsuit against you both if this isn't resolved soon

  Business Response

  Date: 08/08/2025

  We are sorry to hear that ******* did not have a positive experience with his project. Our Customer Solutions team has tried to contact ******* to gather more details and discuss our complaint process. We ask that ******* follow up with our Customer Solutions team at ****************************************** or call ************, option 2.

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of the problem I called about using Angies list for advertisement, talked to a representative named *********** I believe. Told them that if I did not like using Angie's list, would I be able to cancel the contract in one month without any prior fees. And he said yes, also asked him if I would have any advertisements for selling products calling, he said no, it's not that type of service. He said no that advertisements would not be calli.And I signed an online contract I believe May 23rd 2024 Come to find out everything he said was a lie, there was a lot of advertisements calling, and I try to discontinue using it a month later and there was additional costs. On top of it the way they run their business with a scam. Half of the people I got in touch with had no idea anybody was going to get in touch with them. They suppose of customers were just curious and to how ********************** list works, and after they filled out all their information they found out that someone would call them immediately which they actually werent ready for. They were just calling for information *** least that's what half the phone call said. On top of it there was jobs that were further away than they were supposed to be as setup and listed in the contract. The whole thing was nearly frivolous and mostly a scam. Very few people would even try to call back or message back, and the ones that did were only looking for information. The problem I have is Angies list is now trying to have a collection agency come after me, after they defrauded me and scammed me with lies and misrepresentations .Hoping someone from the BBB can solve this problem! Thank you, Melrose **** with, **************** cleaning services. Thank you

  Business Response

  Date: 08/13/2025

  We appreciate Melrose bringing this matter to our attention and sincerely apologize if there was any misunderstanding about the advertising agreement and process. After reviewing the account, we can confirm that ******* requested to cancel the advertising within 72 hours, and as such, we have waived any balances owed and pulled the account from 3rd party collections. Melrose is welcome to reach back out with any additional questions or concerns and we're happy to assist.
  

  Customer Answer

  Date: 08/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Melrose ****
  

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi leads called me and I was speaking to the sales person. The lady signed me up for a contract instead of per leads. The lady also mentioned that she was giving me 72 hours and placing my card on hold. The next day I called and said yall messed up my account can yall fix this. They said they put it under review and said it will be 24 hours till I hear back. So I waited, it has been a whole week and they arent working with me at all this business does not care for their clients! Also they did not give me 72 hours and charged my card $280. Now they just sent me an email saying they are sending $320 to the credit, so there are putting more money which is against policy! Also, I have told my bank what happened and they are examining this whole thing! I need your help to get these scammers out of here!

  Business Response

  Date: 08/08/2025

  We regret any frustration or misunderstanding ***** has experienced with the Angi Network. Our ************* team supervisor has made several attempts to contact ***** to discuss his account options. We kindly ask that ***** follow up on our communications at his earliest convenience.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angis is trying to collect money for bad leads - They are harassing and intimidating us by calls from collection agencies. They must be ashamed for using tactics that has previously brought legal action.These actions must be stopped

  Business Response

  Date: 08/05/2025

  We apologize that Arian did not have a more positive experience while advertising with Angi. Due to Arian filing a complaint through other avenues, our legal team will be addressing Arian through their complaint they have filed outside the BBB. If Arian has any additional questions, we ask that they please follow up with the correspondence from our legal team.