Capital Credit Union is a full-service credit union and exists to service people living or working in Brown, Shawano, Outagamie, Door, Calumet, Kewaunee, Manitowoc, Oconto, Marinette and WInnebago Counties ethically and honestly.?Capital Credit Union offers a wide variety of financial services including mortgages and home equilty loans, saving and checking accounts, auto loans, home... show more
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Capital Credit Union Reviews
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20 reviews
20 reviews
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Capital Credit Union
Juan Saez @JCSAEZ
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1 Star Rating
The bank charged me a fee of $3,200 for "protection" because I did not have insurance for 2 months. I got kicked off my current plan and struggled to find a new option. I am now looking for a better credit union to bank with.
Terrible all the way around. Just received my loan information on July 7th with a due date of July 10th. Tried to pay online to avoid a late payment and told it takes at least 3-5 days to set up. I can not believe a Credit Union can not take same day payments!! Transferred me to an online specialist. Was RUDE, her phone cut in and out (admitted it was her phone) but was extremely rude. Could not set me up with online account because they only listed my husband on the savings account...the one with only $5 in it so they would process the loan that has both my name and his on it. Loan is also in my name but I guess you have to be the man to do business with them. Will drive the hour there tomorrow to pay the damn bill and then transfer loan immediately to my credit union that actually knows what they are doing. HORRIBLE customer service!!
Absolutely awful customer service. I will be closing all my accounts and moving to a bank that actually values their members. If you are looking for a new bank- stay far away from this one.
MaggieL needs to learn to work with her other team members at the bank. When you supply Maggie with the info that she requested and she doesn't communicate that info to other team members. That makes the other people have to do their job 2 times over. She really needs to also work on her customer service skills. As when you call her and verify that she received the info she is very short and dismissive.
I can never get answers when I need them. My rep never returns calls or emails and it’s super frustrating. One of the checks never made it from them and no answers as to why.
They have been exquisite when it comes to my vehicle loans. Hands down id recommend! I have been with capital now for over 10 years, have always had a checking and savings account with them as well. Never any issues
Capital credit union has always been there for us, even when turned down by others. We have 2 checking accounts, and 2 savings accounts with them, along with 3 loans. We love how cheerful, and extremely helpful they are. I would recommend them to anyone!
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Capital Credit Union
Jessica @natman32046
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5 Star Rating
I am absolutely in love with pioneer credit union. They have treated my husband and me so well, they were all so nice and helpful when we came in to open a checking account after our move from Florida. I am truly impressed with the amount of security, we feel so safe with our money being there.
I have been using Capital Credit Union for close to 13 years now. I have used Capital's checking account, savings account and I have also gotten three loans. I have never had a problem with customer service, everyone is always very friendly. When I wanted to add an extra savings account the process was painless. Personally though I love doing online banking, and capitalcu.com is very well laid out. I feel safe when completing transactions online. Though I generally use the location that is closest to me, when driving around town I do see quite a few other locations. I have seen ads for other banks and credit unions that try and offer me deals to join, but I have no reason to as I am totally happy at Capital.
Pioneer Credit Union was an average credit union experience for me. When I used to live in Green Bay I would use them since it was convenient while I was in Green Bay. The customer service was okay. They greeted you politely and took care of what was needed. There was not anything above average that caught my attention or kept me there. When I moved away from Green Bay I chose a credit union closer to me. If there was anything that stood out I might have stayed with them. I did not open any additional credit cards or loans with pioneer other than my checking account.
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Capital Credit Union
Fuck Yourself @eztthegreat
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5 Star Rating
I love Pioneer Credit Union! My wife and I have so much student loan debt that it was seeming that we were never going to get a loan for a used vehicle. Our debt ratio was making it so that any bank, even though we make more than enough money to afford a car payment, would immediately deny our loan.
We were thinking we were going to have to sink tons of money into fixing our old car that is worth $700, but I finally tried Pioneer Credit Union and they overlooked out debt ratio, it was a factor of course, but they actually took the time to look at our finances and ask us questions about our student loans and that is what sets them apart from other lenders, they even put $5.00 in a checking account for us! I would suggest using Pioneer Credit Union for loans and banking to anyone.
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