ComplaintsforCashNetUSA

• Initial Complaint

  04/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Being threatened by this company they say I owe a payday loan which I don't remember taken out they are threatening me to take to court and other things they have caused my stroke which I had and I am recovering slowly but my memory is pretty much gone dr said it was caused by stress and if they continue to harass ma could cause another one

  Business response

  04/26/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA does not provide financial services to residents of *************
  

  In addition,CashNetUSA is not responsible for or associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted **************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  Furthermost, CashNetUSA is unable to determine if an account exists for ************** with the information provided (e.g. name, address,telephone number, email address).
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Ms. ****** situation,we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  04/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received threatening collection letters from both ************************ and Countrywide collections for an alleged debt that I have never been given specifics on. Amounts differ but both indicate Cashnetusa. I don't know if this is a scam or just illegal credit collection practices as I don't have any record of this alleged debt. I have filed separate complaints on ************** and Countrywide. I would like them to stop contacting me and stop contacting my family and friends. Attached to this complaint are 2 letters I received.

  Business response

  04/25/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA is not responsible for or is participating in the complained conduct. CashNetUSA is not attempting to collect any money from **************** and has no knowledge of the situation that *************** mentions in their complaint.
  

  Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted ***************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  After review of our records, **************** was funded an installment loan of $600.00 with CashNetUSA, on October 2, 2013. The account became delinquent, and it was eventually sold to a third-party collection agency, National Credit Adjusters,on May 23, 2014. The outstanding balance was $974.44 and there has been no attempt to collect on this debt since the debt was sold. Inquiries regarding this debt should be directed to National Credit Adjusters their contact number is ************.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with ****************** situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  
  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cashusa.net still shows I owe a balance of $1,970.69. I filed this amount under Chapter 7 bankruptcy ************. I called main customer service and filled out a bankruptcy form. I then called the bankruptcy department at Cashnet **************. Left messages, no return calls. Emailed this information and was advised my account was updated accordingly with a best regards. However, the account still shows the $1,970.69 balance.

  Business response

  04/23/2024

  Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA has received notice of ********************** bankruptcy filing/discharge and updated their account accordingly to reflect their discharge as of April 12, 2024. Unfortunately, CashNetUSA is unable to update Ms. ******** account to a zero balance unless the balance is paid off through the ********************** bankruptcy.
  

  Please be advised, in order to comply with requirements placed on us by State and Federal regulators we must maintain these records for the time being.  **** assured that we take data security and privacy very seriously and safeguard all information that we obtain.
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They've been sending threatening emails stating that a warrant has been issued for my arrest and they're suing me.

  Business response

  04/23/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  As an initial matter, CashNetUSA is not responsible for or is participating in the complained conduct. CashNetUSA is not attempting to collect any money from ******************** and has no knowledge of the situation that ******************* mentions in their complaint.
  

  Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted *******************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
  

  After review of our records, ******************** applied for financial services; however, we were unable to approve their application.
  

  It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
  

  While we sympathize with Ms.Deweerdts situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
  

  ***************************************************************************
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  Customer response

  04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am paying them back for a loan. They told me my payment would be $225 a month. They are taking out $372.40 a month ($222.40 plus $150). This is causing overdraft charges ($30 x 3). I called them to talk to them about it. They told me it takes two to three months to get everything lined up. I get paid once a month on the 12th. I want them to adjust the payment to the amount I agreed to when I took the loan. They were trying to say I owe it every two weeks, but they fixed it. I did not agree to having two payments a month. I could not afford it that way.

  Business response

  04/20/2024

  Thank you for forwarding this customer complaint.We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On May 23, 2023, ******************** opened a $1,500.00 limit line of credit with CashNetUSA. Before she entered into the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees. ******************** then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Line of Credit. The fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account. ******************** signed an Automated Clearing House (ACH)authorization allowing credits and debits to be made to her bank account.
  
  ******************** indicated that her pay frequency is Monthly on a specific date;(ex. 1st of every month) therefore, the repayment dates were scheduled accordingly.
  
  In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement are sent to ******************** via email.
  
  As set forth in Ms. ********* line of credit agreement, customers are required to make at least a minimum payment every billing period where a balance was outstanding. Contrary to ************************ assertion, she was never advised that her minimum payments would be $225.00 a month.
  
  Please be advised, a customer may utilize our calculate my payment tool to provide an estimated payment amount and schedule. However,the tool only provides an estimate if a customer makes all payments, and doesnt take any additional draws.
  
  As set forth in Ms. ********* line of credit agreement, interest is applied daily to the amount borrowed that is outstanding that day. We do not charge interest on fees or accrued interest (no compounding).
  
  Since establishing the account, ******************** has requested three (3) cash advances. ******************** has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. Additional payments may reduce the total amount of interest she is scheduled to pay under the Agreement.
  
  Based on our review, on January 30, 2024, ******************** contacted our customer support team via email to advise that she is paid on the 3rd of each month and advised that she cannot make biweekly payments. As such, we replied to her email, advising that her repayment due dates were never scheduled biweekly. However, we will update her repayment due date to the 3rd of each month. In addition, we advised ******************** to please allow 2-3 billing cycles to align her repayment days with her new pay frequency. Therefore, we advised for her, to please contact our customer support team directly to request a due date adjustment once she has received notification of her billing statement.
  
  Further in our review, ******************* had a payment due on February 12, 2024. However, on February 8, 2024,******************** logged into her online account and adjusted the due date to March 12, 2024. Please note, a confirmation email was sent to her advising her as such. In addition, ******************** also had a regularly scheduled payment due on March 12, 2024, resulting in two (2) payments due on the same day.
  
  In addition, we have reviewed Ms.********* account, and our review concludes that her account has been serviced in alignment with the signed Agreement. 
  
  CashNetUSA values ******************** as a customer and strives to provide the ultimate customer experience. As such,we ask that she contact our customer support team at ************ if she has any additional questions.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  

  
  

• Initial Complaint

  03/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They have charged so much interest everyday. I am not able to pay them back. I got the loan to help me with a lack of money at the time for cost for repairs for my car. Now Im in a worse off place. They are charging me 10 dollars a day in interest. I need help resolving this issue. Just doesnt sound right..

  Business response

  04/13/2024

  Thank you for forwarding this customer complaint.We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On July 6, 2023, ************** opened a $1,250.00 limit line of credit with CashNetUSA.Before she entered into the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees. ************** then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Line of Credit. The fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account. 
  
  In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement are sent to ************** via email.
  
  As set forth in **************** line of credit agreement, customers are required to make at least a minimum payment every billing period where a balance was outstanding.
  
  As set forth in **************** line of credit agreement, interest is applied daily to the amount borrowed that is outstanding that day. We do not charge interest on fees or accrued interest (no compounding).
  
  Since establishing the account, ************** has requested ten (10) cash advances. ************** has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. Additional payments may reduce the total amount of interest she is scheduled to pay under the Agreement.
  
  Based on our review, **************** account balance is past due. As such, our collection efforts have been initiated.As such, ************** scheduled a payment arrangement for the past due balance.
  
  In addition, we have reviewed *************** account, and our review concludes that her account has been serviced in alignment with the signed Agreement. 
  
  CashNetUSA values ************** as a customer and strives to provide the ultimate customer experience. As such, we ask that she contact our customer support team at ************ if she has any additional questions.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

• Initial Complaint

  03/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Cashnetusa they have not shown transparency say we have a loan they've taken out over 3900 and the loan was only $1,800 and I've asked and pleaded for them to send my client who I'm an advocate for the loan the contract and all the charges that have been accumulated they put us on a line of credit which we didn't ask for we asked for a loan they take it twice a month out of his check which was only supposed to be once a month they have taken ***** and the loan is still not paid and we've tried to contact them to no avail have they sent us any information so they're transparency which they stand by is ***** void we need help

  Business response

  04/10/2024

  Thank you for forwarding this customer complaint.We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  Based on the information provided, we are able to locate an account profile for ****************. According to our records, ************ has applied several times for financial services with CashNetUSA, however, we were unable to approve his applications.Therefore, he was sent a Notice of Adverse Action (NOAA) detailing the reasons why his applications were not approved. Therefore, a loan was not issued to ***********.
  
  If the complainant **************** is referring to an account not registered in his name, we ask that he please provide a ***** of ******** (POA), which authorizes him to discuss account information via email or fax to:
  

  Fax: ************

  Email: ********************************

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

• Initial Complaint

  03/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid off the amount it said I owed and they took another automatic payment after the debt was paid of 273$ which is over the amount the loan said I owed

  Business response

  03/26/2024

  Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  On September 30, 2023, ****************** opened a $1,900.00 limit line of credit with CashNetUSA. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR)for Cash Advances, Paying Interest, and Fees. ****************** then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Line of Credit. The fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account. 
  
  In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement.
  
  As set forth in Ms. ******** line of credit agreement, customers are required to make at least a minimum payment every billing period where a balance is outstanding.
  
  Based on our review, Ms. ******** total account balance was $2,335.69. On March 7,2024, ****************** scheduled to pay $2,061.81 on March 8, 2024.
  
  Please note, the total balance includes the balance of $2,061.81 in addition to her a regularly scheduled minimum payment of $273.88 that was due on March 8, 2024 (i.e. $2,061.81 + $273.88 = $2,335.69). A confirmation email was sent to her advising that a payment of $2,061.81 and her minimum payment of $273.88 will be deducted out of her bank account. Please be advised that payments are scheduled the business day prior to a due date. Therefore,the regularly scheduled payment of $273.88 was deducted from the total outstanding balance. And, the payoff amount did not include the scheduled payment due on March 8, 2024. 
  
  Further in our review, ****************** contacted our customer service department in regards to her concerns and she was advised of the aforementioned information.
  
  At this time, Ms. ******** account balance is paid in full and ****************** is not due a refund.
  

  CashNetUSA values ****************** as a customer and are willing to answer any outstanding concerns she may have. Should she have any additional questions, we ask that she please contact our customer service department at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  
  

  
  

• Initial Complaint

  03/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an audit from the *** because Cash Net USA filed a false 1099 saying they wrote off my debt of $28, 139. My debt was $2,947.30 and was paid off in full on 11/01/22. I sent my statement of my payment and balance to the *** and contacted Cash Net to ask them to rectify their mistake. They refused and suggested I seek legal advice. The *** is asking for $5,000 in back taxes and interest due in a few days on the $28,139 that Cash Net claims they wrote off for me. Im a single mom and current cancer patient. The distress this has caused is devastating.

  Business response

  03/25/2024

  Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On July 18, 2017, ************** opened a $900.00 Line of Credit with CashNetUSA. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR)for Cash Advances, Paying Interest, and Fees. ************** then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Line of Credit. The fees and interest applicable to a cash advance were fully set forth in the agreement, a copy of which was provided to her (via email) when she opened the account. 
  

  On September 23, 2019, we received documentation including a ***** of ******** (POA) indicating that ************** was working with a debt management company. Therefore, we worked with her debt management company and scheduled a settlement for less than the full amount that ************** owed. **************, successfully paid the settlement.
  

  As required by the ************* ************************ (***), a 1099C form is to be sent to anyone who was forgiven $600.00 or more in debt obligation in any calendar year. Our records show that ************** qualified to receive this form. Therefore, ************** was issued a 1099C form.
  
  However, the form was initially issued with an incorrect amount reported and an updated form reflecting the correct amount was both electronically filed with the *** and emailed to ************** on February 23, 2023. Additionally, a paper copy of the Form was mailed to Ms. ****** address on February 27, 2023. Should ************** need an additional copy of the Form, we can provide it upon request. Please note, on March 8, 2024, a confirmation email was sent to ************** advising her of the aforementioned information.
  
  CashNetUSA cannot provide tax advice and any questions regarding the tax consequences associated with the Form should be directed to a financial professional or tax advisor. We apologize for any inconvenience or confusion.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

  Customer response

  04/03/2024

   
  Complaint: 21406761
  
  I am rejecting this response because: I reject their response.  I and the *** are still waiting for the corrected 1099 forms. This is incredibly frustrating.  I just wanted them to fix their mistake.  Im tired of being treated as if Im at fault for them telling the *** they wrote off $28,000 when the they settled on a loan that was around $2,000 I have no choice now but to consult an attorney.  I will probably need a loan to help pay the back taxes, interest and penalties on the non existent $28,000 write off but I will never use Cash Net USA again. 
  
  
  Sincerely,
  
  *********************

  Business response

  04/03/2024

  Thank you for forwarding Ms.****** additional correspondence.
  

  As mentioned, the form was initially issued with an incorrect amount reported and an updated form reflecting the correct amount was both electronically filed with the *** and emailed to ************** on February 23, 2023. Additionally, a paper copy of the Form was mailed to Ms. ****** address on February 27, 2023.
  

  As mentioned, should ************** need an additional copy of the Form, we can provide it upon request.
  

  Again, we apologize for any inconvenience or confusion. However, CashNetUSA cannot provide tax advice and any questions regarding the tax consequences associated with the Form should be directed to a financial professional or tax advisor.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  Customer response

  04/12/2024

   
  Complaint: 21406761
  
  I am rejecting this response because:

   

  I requested a new form. I requested they correct the mistake with the *** and they have neglected to do both. I am trying to work full time to keep up with bills. I am trying to navigate multiple appointments for my cancer. I am devastated that I cant receive help with this. I cant keep up with all this back and forth. I just want them to fix the amount with the ***.
  
  
  Sincerely,
  
  *********************

  Business response

  04/17/2024

  Thank you for forwarding Ms.****** additional correspondence.
  

  Please be advised, an additional copy of the Form was mailed to **************.
  

  As mentioned, CashNetUSA cannot provide tax advice and any questions regarding the tax consequences associated with the Form should be directed to a financial professional or tax advisor.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

  
  

• Initial Complaint

  02/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  CashNetUSA is taking money out of my check through a ******************** LLP #************ Stated I took out a loan CashNetUSA for ********. Haven't heard of this creditor unknown and haven't taken out a loan.

  Business response

  03/13/2024

  Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  According to our records, on October 2, 2018, **************** was funded a $1,000.00 installment loan with CashNetUSA after receiving an application with her personal information.
  
  CashNetUSA has received several payments towards the account balance. However, the account balance became delinquent. As such, our collection efforts have been initiated.Due to successive nonpayment of past due amounts, the account was eventually sold to a third party debt buyer, ******************** (UHG) on June 27, 2019. Contrary to her assertion, CashNetUSA has not debited her account.

  On November 8, 2019, **************** directly contacted our customer service department to advise that the above-mentioned transaction was fraudulent and that she is the victim of identity theft. In accordance with our policy, she was advised to submit a police report to begin an internal investigation.

  **************** has yet to provide the required documentation. Should **************** wish to pursue an identity theft investigation, we ask that **************** file a police report and provide a full copy to CashNetUSA via email or fax to:
  

  CashNetUSA *************************
  Fax: ************
  Email: ****************************************
  
  Upon receipt of the police report, our fraud department will begin review of her identity theft claim.

  Additionally,if **************** believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.

  Should *************** have any outstanding questions or concerns, we ask that she contact our customer support team at ************ for assistance.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩