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Business Profile

Loan Servicing

LoanCare, LLC

Headquarters

Reviews

This profile includes reviews for LoanCare, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LoanCare, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LoanCare, LLC

      3637 Sentara Way Virginia Beach, VA 23452-4262

      BBB accredited business seal
    • LoanCare, LLC

      601 Riverside Ave. Bldg 5 3rd Floor Jacksonville, FL 32204

      BBB accredited business seal
    • LoanCare

      4330 W Chandler Blvd Chandler, AZ 85226-4965

    Customer Review Ratings

    1.06/5 stars

    Average of 265 Customer Reviews

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    Leave a Review

    Review Details

    • Review fromDaniel G

      Date: 07/12/2025

      1 star
      After 32 years of building my credit to 800, I wake up this morning to see fall to 634. Loancare reported a delinquency of 30 days which is not possible. I have made every payment since I moved to my home in December. Rocket Mortgage plays a part in this too. Out of nowhere, they sold my loan to Loancare without consultation. Regardless, they destroyed my credit and I cant even create an online account with this company. Super shady! No wonder their rating is a 1.06. Nothing but crooks. Do not under any circumstances do business with this shady organization that obviously doesnt CARE.
    • Review fromSusan P

      Date: 07/10/2025

      1 star
      By far, the worst mortgage company Ive ever dealt with. ******** customer service. If you have an ins claim, plan to use your own money for repairs. They do everything they can to make the process as difficult as possible. Terrible communication and things were told to me inaccurately on many occasions during the past 6 months. They kept $27,000 of mine held in escrow. You cant speak yo a supervisor. Their answer for everything is 5 days or 10 days.
    • Review fromLinda G

      Date: 07/09/2025

      1 star
      Can I leave a zero? Poor communication, poor response time,poor customer service. Living a nightmare due to them not recording my reconveyance!!
    • Review fromJacqueline J

      Date: 06/22/2025

      1 star
      Hate I was switched to them without any type of notifications from anyone on the switch. I filed exempts from 2019-2023 which lowered my taxes which lowers my mortgage because of change in my income & disability statistics decreased my taxes but to no avail has anything changed as of yet 6/2025. It's always a different story with the operators, steps to be taken, steps to be taken. I bet if I owed I'd talk to someone that doesn't have a repeat button I'm their mouth. I've NEVER in 6 1/2 years been late paying my mortgage & every time I look @ my statements it's always double an amount owed. Work this out LoanCare WORK THIS OUT!!!
    • Review fromLEKISHIA A

      Date: 06/13/2025

      1 star
      This company is absolutely the worst! I hate that my loan was transferred to them. I entered into a repayment agreement for one month while I was facing hardship and set up automatic drafts as agreed. However, my escrow payment increased significantly, which raised my monthly payment. Instead of notifying me about this change, I was hit with missed payment notices because my prearranged auto-drafts which I was explicitly told I couldn’t cancel once scheduled were no longer enough to cover the new amount.
      This led to late fees being added every month without any communication from them. When I contacted the company, the automated system said I was only ****** delinquent, but online it showed I was a full month behind on my mortgage. Every representative I spoke with gave me a different past due amount, and I couldn’t understand where any of them were getting their numbers from. It’s frustrating beyond belief!
      Additionally, the escrow minimum requirement is a joke, and the way they apply the escrow portion of each mortgage payment is inconsistent and confusing.
      This company is a complete disaster and honestly shouldn’t be in business. I’ve even started recording every conversation with their reps because the information they provide is so inconsistent and unreliable.
    • Review fromBritny B

      Date: 06/13/2025

      1 star
      Customer service is a waste of time. Will not send you a payoff statement and keep lying to you saying they did. Holding up on closing for a week now. Worst company ever.
    • Review fromKyle E

      Date: 06/12/2025

      1 star
      I live in Florida and was impacted by both recent hurricanes. Loancare offered a program to help with payments while we recovered. I was in Loancare approved forebearance and they did eventually approve moving the payments I missed to the end of the loadn term. This was great until I got a notice that my credit had been impacted. Loancare reported me to the credit bureaus for not making a payment in 90 days while I was in approved forebearance by them. While all the forebearance process was taking place I aske dmany many times if this was going to impact my creedit they everytime I was told no. When I called today the first person told me I needed to send in writing proof to loancare that the credit report was wrong. They are making me prove to them that they approved forebearance for me. This is rediculous. Thankfully I did escalate and was told by a member of the learship team that he would expedite a review but that would take minimum of 2 weeks. Why offer this prgram if you dont have the controls in place to stop this from happening. The whole point of the prgram is to make it so people dont have credit issues related to a natural disaster.
    • Review fromAngel A

      Date: 06/06/2025

      1 star
      What ever you do, save yourself a whole lot of trouble, do not us loancare. I have tried over and over to get help from them, i have spent over 10 hours on the phone with them and talked to supervisors, they have escalated my problem 4 times and yet nothing has been done. I was told last year that my mortgage insurance would come off may 2025, I called to take it off and now they tell me it will not come off until march 2026, now they tell me i have to get an appraisal and they will only use one company that has already lied to me and they will not use anyone else, I have been dealing with this issue over a month and nothing has been done, they just keep wasting my time and keep telling me they will call me back. what ever you do go with another company, there are many other banks out there, don't waste your time with loancare
    • Review fromD. B.

      Date: 05/30/2025

      1 star
      They are handling my hurricane claim money for repairs and have failed at resolving issues with their customer service team and processing of my repair paperwork. Their website not only does not reflect any issues that they may have with the paperwork but their customer service team don’t even properly look at your paperwork. They have canceled the payment twice over errors where it should not have been canceled and my home is at ***. It should all be done in a good timely manner. I’m going on nine months out from the hurricane and my home is still not completed and forced to have to live in a travel trailer in my driveway waiting to get repairs done. I have been sitting for two months to get my repairs done, but they always find a reason to stop the payment processing.
    • Review fromEric L

      Date: 05/27/2025

      1 star
      April 2025, received a letter from Loancare stating that our mortgage payment was being raised by $******a month, they said this was as a result of our Escrow account being deficient, they provided a list of "possible" reasons for the increase . They said we owed $****.00 for a $****.00 Escrow deficiency, but that even if we paid the $****.00 "Fee" our payment would still go up $****** per month, We called them to address this and got no answer as to "Why" but were offered a repayment plan, we declined, 2 days later we got a letter from homecare saying that they were raising our payment to $****** because we did not have home owners insurance and if we did not provide proof of insurance they would raise it even more ( Our loan included Taxes and Insurance) , we called them again and They told us that our original provider had been mistakenly changed, and that They fixed it, but our payment was still going up. We reached out to our original loan officer and She Thankfully offered to see if she could help resolve this issue. She called them and they told her that it wasn't going up because of insurance it was going up because of a taxes, Our taxes did go up a whopping $**** ( Seven dollars) , they said it went up several thousand, but, gave 2 different "Possible" amounts, they again offered a repayment plan that for three months our payment would go up appx. $***** and then go up to $****** per month for the remainder of the note,and that they could Re-modified the plan again at any time, and if we "ever" decided to sell we would need their "permission" to do so. Every time we speak with them the story changes as to why our payment is going up the Only thing that remains consistant is the $****** increase. They didn't pay our original Ins. provider than added their own, we feel that this was an Intentional, we are registering complaints with ******** ********* ***************,and filing suit if all else fails. they have done this to far to many good people.

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