Protect Your Bubble - Warning - Worst Insurance Provider in the UK

We'll I took out a policy a little while before Christmas and, when the phone (Galaxy S3) gave up and 3 wouldn't cover it, I began my struggle with Protect Your Bubble. It took them from late December until May to process my claim - during which time I was asked for my proof of purchase more times than I can count. Every time they asked for it I contacted Three who gave me the same document and assured me it was what Protect were asking for, and every time Protect said no, it doesn't prove that you own the phone - no claim. I think that the main problem was because the phone was in my mothers name. With the amount of times they spoke to both me and my mum, you would think they'd understand that the phone was mine and process the claim, but after searching online for reviews and doing more research into the company, I figured out that they just don't want to pay out, and will do all they can to avoid doing so, and they still said no.
But after speaking to both myself, my mother, and Three in one conversation Protect Your Bubble finally (five months later) decided to give the claim the Okay, and after a little while my S3 was replaced... But not with a new phone, as I was assured it would be. No, Protect have me what was clearly a very damaged and refurbished phone. I realised after a week that it was riddled with faults, and has only gotten worse over time.

The ordeal was so stressful that, combined with the promise of a free upgrade from my Phones4U salesman friend, I didn't bother to contact them again about it until some months later when the phone got even worse. Now it won't charge, it's never been able to multitask as well as my original, the camera seems damaged, and the phone has been telling me that I have two new messages since June - messages which I read a while ago. With the new charging issue I will be contacting them tomorrow. Thankfully, my mums friend was an insurance broker for a long time, so we know what to do and who to contact to get something done about this pitiful excuse for a company.

Jonathon Tweedale

They have no problem until you have a claim , if you buy a new phone from ebay or any local shop . your claim is invlaid , they wont say all these when you take a policy . such a crap and fraud company . I dont know , how these companies can stills survive by fooling customers like this :mad:
QUOTE=MissKOwen;62306527]WORST INSURANCE PROVIDER EVER!
I took out cover on my iPhone 5 nine months ago after buying it brand new from an independent retailer. I emailed PYB the receipt of purchase and they swiftly insured me. Yesterday my iPhone was stolen and after calling PYB they told me that because I bought my iPhone from an independant shop rather than apple/O2 they would not replace my fone, despite the fact they knew where I bought it from when I first took out the policy.
I guess it's my own fault for not saving my correspondence with them when I first took out the policy, they say they won't get a transcript of the conversation when I first took the policy out. Now I just don't know what to do, I'm going to try taking legal action and contacting trading standards but what a nightmare! I doubt ill ever see the replacement fone I was promised, please take my advice and do not be mugged by protect your bubble the way I have![/QUOTE]