Adobe Creative Cloud down: Users report login, data access issues

Adobe is suffering a 'major' outage that prevents users from logging in to Creative Cloud or accessing their subscribed applications or stored data.

Since approximately 9:30 a.m EST, Adobe Creative Cloud users have reported difficulty logging into the service or accessing saved images and data.

When attempting to login to the service, BleepingComputer has met with spinning circles, error codes like the one below, or the ability to log in, but not use the service properly.

Users on Twitter and DownDetector report similar issues and are frustrated that Adobe's move to the cloud had caused these issues rather than when the programs were local.

@Adobe Any news on the massive outage impacting login on both your website and desktop @creativecloud apps?
I still can't even login to reinstall the app, and now I have the endless spinning button.. #adobe #adobeisdown pic.twitter.com/z9Un5NraPQ

— Maxime Shigo (@maximeshigo) October 8, 2020

I literally just made a twitter to say this: @AdobeCare @Adobe this is unacceptable. You forced everyone to the cloud instead of local, and now we have to deal with outages that are HURTING people's CAREER.#adobe #fixit #golocal

— jay krimmpy (@krimmpy) October 8, 2020

Adobe has acknowledged the outage on the status.adobe.com page in a notice titled "Major issue #20201008017," but has not provided any details as to what is causing the issues.

"Adobe customers may be experiencing login failures when attempting to access Adobe cloud services. The resolver teams are engaged in identifying the problem and working to restore services as quickly as possible."

This is a developing story and will be updated as information becomes available.