Certapet Reviews

I've had a fantastic experience with Certapet! I needed my PSD letter updated due to a change of state, and Certapet made the process incredibly smooth and straightforward. Overall, I highly recommend Certapet to anyone seeking an ESA or PSD letter. They make a potentially stressful situation smooth and efficient, and I'm grateful for their service.

Date of experience: February 20, 2024

Easy to work with, my therapist was lovely. Happy my lovely support cat is able to be with me while travelling. My family practitioner recommended them.

Date of experience: February 10, 2024

The whole process with Certapet was clear and forthright . . . and alleviated my stress about my companion wonder dog being seen as essential to my well-being.
My only concern came early on when asking a question and being written back that this would put me at the bottom of the queue. I had replied: "chuckles. okay."
Overall, they were splendid.

Date of experience: September 27, 2023

Beware of this letter churning scam that preys on the already vulnerable persons with disabilities. I would rate this company with a zero - but that was not an option hence the 1 star review. In my case Certa Pet referred Jenny Thomas of Pansy Field Counselling to assess my need for a support animal and provide a Travel Letter that would enable me to travel with my service dog. Certa Pet and Ms. Thomas were aware of the breed and weight of my service dog prior to drafting the letter. The letter contained a clause referring to a 22lb weight restriction for air travel , when I questioned why they would accept my money - (which they receive up front before any service is provided) knowing that my dog did not meet the most recent criteria for air travel , I was told that it was my problem and they don't provide refunds. So I paid 150.00 for a letter that I cannot use and they will not refund me ..... total scam !

Date of experience: December 12, 2023

As an 83 year old living alone, Certapet helps me with my need for companionship which gives me daily purpose since I do not get out much.

Date of experience: December 01, 2023

Certapet has been an incredible support to get my PSD letter for my adorable Bruce ❤️ They are very professional, help simplify the process and made a big difference in my life. Thank you!

Date of experience: December 18, 2023

Certapet has a thorough questionnaire for customers to fill out. Once pre-approved, you are able to set up a consultation with a licensed mental health professional as soon as the next day. I received my ESA letter within minutes after the consultation. I'm very happy with Certapet services.

Date of experience: August 17, 2023

We signed up with a therapist over a month ago. They responded once and then never got back to us again. We reached out for 12days. Not sure what happened but we are currently disputing the charge and going else where. Hopefully to a place that has a better response time and customer service.

Date of experience: October 01, 2023

Some of the psychiatrists they use provide poor service and will blane you for lack of timely and proper correspondence. You will not receive a refund for this even if you never actually speak to any psychiatrist at all. Poor quality service with very little accountability.

Date of experience: November 27, 2023

Certapet has been fabulous for me, my family & most importantly my dog!

Navigating complex issues such as housing, traveling, flying, etc— with your dog is no joke. It can be really overwhelming and was until I gave these folks a shot.

Not only do they check in on me, they are on standby if I have an issue with anything or anyone to provide assistance and they have.

Emails are educational and I have referred them to several friends. 10/10 recommend

Date of experience: March 22, 2022

Great experience with Certapet, I reached out to a friend that used this company and told me they were the best. Recently found out I have Fibromyalgia, something I have been dealing for over 20+ years. The entire process was super easy. Was approved the same day. So happy with the service I applied for a 2nd ESA letter for double support.

Date of experience: June 21, 2023

My experience with Certa Pet has always been a good one! When it comes to refilling my ESA application each year, Certa Pet not only makes it a breeze, but makes me feel safe, knowing I have someone to help in an instant if something were to happen to me or my fur baby!

Date of experience: February 04, 2022

I'm not one to write reviews but when you find a company that is helping to make people's lives happier and a little easier you can't pass it up. I am so glad I found this company probably almost 10 years ago.! This is the 2nd dog I've had go through Certapet. The customer service all the way to the appointment with the counselor runs so smooth. The staff is pleasant and always willing to help you with questions.

Date of experience: February 07, 2022

I love Certapet how they fast respond and renewed my new letter . Thank you awesome service is helping taking my frenchy with me and travel and helping me with my anxiety and emotional support . Thank you again

Date of experience: July 25, 2023

11/10 recommend to anyone who, like me or many other cases didn't have health insurance and needed a note. CertaPet is the most legit company I have come across because I have been scammed in the past, so I was super skeptical but once I saw they have a number you can call where REAL people actually answer and assist you. I knew I could trust them. The whole process is super professional and thorough, they really go above and beyond in making sure you have everything you need and know about your service or emotional support animal. Plus, the Psychiatrist I spoke with was so nice and caring. Definitely the best out there for sure.

Date of experience: February 22, 2022

I got my ESA letter from CertaPet he process is simple and fast I have been using them for three to four years now. My appointments are always at the convenience of me the Doctor is straight to the point and there when and if the landlord ever needs more information. However, most rental places in Texas use a third party system that this letter gets screened by and uploaded to for them to verify the integrity of it and I never had a problem with anything on either side. This place is awesome!

Date of experience: March 12, 2022

Amazing experience! The intake process was easy and fast and the conversation with my therapist was a day later and took maybe 4 mins total, but was an informative quality call. She made sure to explain that if I have any trouble with my housing letter to let her know. Great service.

Date of experience: September 08, 2022

I am thoroughly pleased with CertaPet, I enjoy talking with my assigned therapist/ social worker. She checks up on me and ensures I have everything I need!
I am unable to receive certain types of documents from my own medical team, as per policy, and certapet has helped me along the way!

Date of experience: March 09, 2022

I suggested we try CertaPet. We have used CertaPet for 4 years after my husbands surgeon recommended a pet to reduce his anxiety and high blood pressure. I have had many dogs but this one changed my husbands life. CertaPet made it possible to keep enjoying his life with me.

Date of experience: March 11, 2022

I have been using certapet for years and have told many people about them. They are an amazing company with amazing doctors. I never have any issues with their letters when flying and it just makes it less stressful for me to legally have my support animal with me. I would highly recommend certapet!!

Date of experience: February 04, 2022