Scottish Power Login Problem

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Be_Happy
Be_Happy Posts: 1,391 Forumite
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in Energy
I've been logging into my SP account for 2 years with no problem, but have been unable to get in yesterday or today. I enter login, select MY ACCOUNT tab and get 'Something went wrong' message.

Phoned SP yesterday and was told that there was no general fault although there had been several login problems reported.

Is anyone else having trouble?

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  • northwalesd
    northwalesd Posts: 1,172 Forumite
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    Working fine for me.
  • Be_Happy
    Be_Happy Posts: 1,391 Forumite
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    northwalesd wrote: »
    Working fine for me.

    Thanks. Still not working for me. Seems to think it is an unsecure site and blocks it.

    I've tried 2 browsers and Desktop, Tablet and Mobile, but still can't get in. Will give it a couple of days to see if problem clears and then contact SP again.
  • PennineAcute
    PennineAcute Posts: 1,161 Forumite
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    Try clearing any cookies.
  • Talldave
    Talldave Posts: 2,002 Forumite
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    Is it worth cross checking login URLs? Sometimes companies have multiple login points and maybe you've found one that's broken whilst others are logging in ok via a different URL.
  • AndyCF
    AndyCF Posts: 748 Forumite
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    Desktop/netbook/laptop type computer ? (By this I mean not a smart phone or suchlike)

    If so and its convenient or practical I would suggest temporarily trying a different browser if possible. :)
  • elle_may
    elle_may Posts: 396 Forumite
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    Talldave wrote: »
    Is it worth cross checking login URLs? Sometimes companies have multiple login points and maybe you've found one that's broken whilst others are logging in ok via a different URL.
    This has happened to me a few times and as you say the url has been broken, used another one and it loged in ok. Good advice.
  • Be_Happy
    Be_Happy Posts: 1,391 Forumite
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    Thanks. I've double checked all security/cookie settings. Today, I've tried to log in on 3 different devices in my home, using 3 different browsers. I then went to library and used their computer to log in, using 2 different browsers, but still no luck.

    I've been logging in on saved bookmark on desktop and through Scottish Power website on other machines.

    Tomorrow I'll phone SP again and see what they suggest.
  • Benight
    Benight Posts: 418 Forumite
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    Before you trouble the supplier, go here

    https://www.scottishpower.co.uk/

    Click on the menu at the top RHS

    Click 'My Account'

    Click 'Login now'
  • Be_Happy
    Be_Happy Posts: 1,391 Forumite
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    Benight wrote: »
    Before you trouble the supplier, go here

    https://www.scottishpower.co.uk/

    Click on the menu at the top RHS

    Click 'My Account'

    Click 'Login now'

    Have been doing this, but gives same result.

    Phoned today and it is being passed to technical team. Told to try again on 10 June.
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