4.4
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Avoid avoid avoid!! Do not use this company. After 18 days of carefully and honestly completing surveys i was nearing my cash out total. Then one morning I found my account had been blocked due to 'multiple answers from fraudulent accounts'. All my points were forfeited and my account was then deleted. They are just a mining exercise for personal information. Don't fall for it.
This company especially Rachel deserves 5* she’s helped me solve my issues so quickly I wish all customer service was like one poll they show they care! Well Done one poll
Don't waste your time with this company. Having completed many surveys, as I was nearing the cash-out threshold they blocked my account - supposedly due to providing "incorrect answers" (which is not true). I asked them to provide evidence of what I'd done wrong, but they refused. Now they're point-blank ignoring my emails asking for an update.
I completely understand the need to gather accurate data, but to arbitrarily close an account without any evidence to back up their decision is outrageous.
Great response from Customer Services when I had a problem of my own making, when redeemed points. I was delighted with the quick resolution from One poll and can highly recommend them. It is great to be rewarded for giving your opinion.
OnePoll is an international market research agency. We do the research that powers news headlines for media outlets, helps global brands create impact and gives a wide range of organisations the intelligence they need to develop and grow. What we do matters and our panel community is at the heart of it all! Being a panel member is simple, complete a survey, earn points and use your views to inspire change. Joining couldn't be easier, just sign-up at https://onepoll.com using our quick and simple process and you could start earning today. To make things even easier, why not download the OnePoll app from the Apple Appstore or Google Play.
United Kingdom
4.4
896 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
My request for reward was rejected and I was blocked without any explanation even after sending an email
Date of experience: March 05, 2025
Easy to use and a very helpful customer team if you have any issues
Date of experience: May 23, 2025
This company especially Rachel deserves 5* she’s helped me solve my issues so quickly I wish all customer service was like one poll they show they care! Well Done one poll
Date of experience: May 22, 2025
Avoid avoid avoid!! Do not use this company. After 18 days of carefully and honestly completing surveys i was nearing my cash out total. Then one morning I found my account had been blocked due to 'multiple answers from fraudulent accounts'. All my points were forfeited and my account was then deleted. They are just a mining exercise for personal information. Don't fall for it.
Date of experience: May 22, 2025
I had an issue of my own making resulting in my account being blocked. I wrote to customer services explaining the situation and they reinstated my account within 24 hours.
Date of experience: May 20, 2025
Great response from Customer Services when I had a problem of my own making, when redeemed points. I was delighted with the quick resolution from One poll and can highly recommend them. It is great to be rewarded for giving your opinion.
Date of experience: May 19, 2025
Reply from OnePoll
Thank you for your review. Happy we could help so quickly and effectively
I messed up my payment details, this was sorted out quickly, without any fuss to my complete satisfaction. It couldn’t have been done any better.
Date of experience: May 19, 2025
Reply from OnePoll
Thank you for your review. Great that we were able to sort out the issue so quickly
Like an idiot, I messed up claiming my payment. Rachel fixed this very quickly.
The surveys are plentiful and it's rare to be screened out of one. I highly recommend OnePoll to anyone looking to make a bit of extra cash.
Date of experience: May 12, 2025
Reply from OnePoll
Thank you for your review. Thank you for your help with our research and for your kind words
Been using onepoll for many years but never taken the trouble to review them. The main reason for this is because I usually review the positives and the negatives about survey sites. Onepoll doesn't really have any negatives.
Yes, you'll get screened out of some surveys but this happens swiftly after one or 2 question rather than at the end of a 20 minute survey like many others I could mention.
The surveys don't pay a small fortune but they're generally quite brief and as such pay fairly.
Also they are the only site I've ever known to increase the amount they pay for their surveys. When I first started using them it was generally 5p or 10p per survey, now it's usually 15p or 20p. They've also reduced their payout threshold to £20 from £25 and believe me that makes a difference.
Payout by BACS or Paypal. Can take a few weeks after claim to receive the payment and they clearly state this.
Nothing underhand here.
Date of experience: May 08, 2025
Reply from OnePoll
Thank you for your lovely review. Your kind words are greatly appreciated as is your continued membership of our research panel.
Don't waste your time with this company. Having completed many surveys, as I was nearing the cash-out threshold they blocked my account - supposedly due to providing "incorrect answers" (which is not true). I asked them to provide evidence of what I'd done wrong, but they refused. Now they're point-blank ignoring my emails asking for an update.
I completely understand the need to gather accurate data, but to arbitrarily close an account without any evidence to back up their decision is outrageous.
Date of experience: May 01, 2025
Reply from OnePoll
Thank you for your review. If we find inconsistencies in the data provided we put the account on hold whilst we investigate. Part of this would be asking for PhotoID. If this has been provided then it is unclear why the account would still be on hold. What wasn't mentioned here was that you had been blocked and warned for poor survey completion on at least 3 occasions which is the reason why your account has not been reinstated
I made a silly error in one of the quality control checks on a survey so my account was blocked. Rachel sorted it very quickly for me and my account was reinstated.
Great to deal with and reaction time is second to none
Date of experience: May 02, 2025
Reply from OnePoll
Thank you for your review. Happy that we were able to sort your problem out so quickly
I have been using OnePoll for years. Very quick and easy surveys to complete and cash straight to your bank! I’ve cashed out a few hundred pounds over time.
Rachel in customer services helped me with a small issue very quickly with great professionalism!
Thank you Rachel, amazing service and a wonderful survey company.
Date of experience: May 01, 2025
Reply from OnePoll
Thank you for your review. Thank you for your help over such a long time with our surveys. It is truly appreciated
I have been a member of OnePoll for many years. Their surveys are quite short, and well paying. If you need help with an enquiry, Rachel gives a speedy, helpful and friendly reply. I would give more stars if I could.
Date of experience: April 28, 2025
Reply from OnePoll
Thank you for your review. Thank you for your help with our research, we appreciate it
Rachel was super helpful today when my account was blocked (for reasons I couldn't figure out), but after a quick ID check, I'm back in, and Rachel had it all sorted in about an hour.
Date of experience: April 25, 2025
Reply from OnePoll
Thank you for your review. Happy that we could solve the issue so quickly
Thanks One poll for being so helpful and helping me out I have had many problems here but all my own fault but when I email Rachel she sorts it out for me the same day thank you Rachel and One Poll
Date of experience: April 24, 2025
Reply from OnePoll
Thank you for your review. Great we were able to sort out your problems quickly
I made a mistake in Claiming my Reward, I Emailed them, ASAP for Reversing my Points, Only for me To Get Rejected on my payment the Next Day, I wonder if they Only Pay some People to give reviews here, Because they always claim that Onepoll is helpful even when you make a mistake in claiming your payment, but it's all False
Date of experience: April 22, 2025
Reply from OnePoll
Thank you for your review. Firstly we quickly responded to and corrected your mistake which is what we do. Independent of this we have data quality procedures we follow. Members@onepoll.com would have explained what the issue was and tried to resolve the issue. We don't pay anybody for any reviews, all are genuine.
Yet again, contacted Customer Services - Rachel with a query. Mega quick response. So friendly, efficient and professional.
Date of experience: April 23, 2025
Reply from OnePoll
Thank you for your review. Great customer service is very important to us so to find we have done this again is very satisfying
I messed up the process (twice!) to claim the payment for surveys completed. However Rachel was really quick at returning my missing points and even found some I didn’t know I had lost! She gave clear instructions on how to complete the request and the money was paid out really quickly. I look forward to completing many more surveys in the future
Date of experience: April 23, 2025
Reply from OnePoll
Thank you for your review. Thanks for your help with our research
Date of experience: April 21, 2025
Reply from OnePoll
Thank you for your review. Customer service is very important to us.
My account was blocked while I was abroad trying to complete a survey. turns out it needed to be done from within the UK, which I wasn’t aware of.
I reached out to customer service with an explanation and sent over the necessary evidence. Big thanks to Rachel, who was friendly, fast, and got it all sorted seamlessly.
Date of experience: April 17, 2025
Reply from OnePoll
Thank you for your review. One of the many quality quality checks we do to protect the quality of our data is put member accounts where we have had activity outside of the UK on hold pending investigation. Once we establish the situation we will reinstate immediately.
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