Terrible customer service
Terrible customer service, poor attitude, rude, and account closed because I was accused on being not in the UK when I was!
Date of experience: April 25, 2024
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Reviews4.3
650 total
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I had a query about my payout
I had a query about my payout. The system mentioned an error, but I was reassured that it was fine. I received the information from Rachel Knight within hours after sending the initial email. Thank you
Date of experience: April 12, 2024
Reply from OnePoll
Thank you for your review. Happy that we were able to respond so quickly
I have been with this site for years…
I have been with this site for years and have always been satisfied with it but it has recently got better with regards to customer support.
I recently had an issue when attempting to cash out, an error occurred and I had to e-mail customer support. I received a reply quickly from Rachel with my query fully resolved and all the information I needed. An excellent service.
Date of experience: April 10, 2024
Reply from OnePoll
Thank you for your lovely review. Top notch customer support is what out members deserve so its great we could provide it here.
Quick And Easy.
I recently had a query over the payment of a reward from OnePoll. I emailed as requested and I received a very quick and informative reply from Rachel. This helped me very much as I'm not too computer literate. Again, many thanks.
Date of experience: April 11, 2024
Reply from OnePoll
Thank you for your kind review. Great that we were able to help so quickly
I encountered a minor hiccup with…
I encountered a minor hiccup with redeeming my points, but thanks to the swift and efficient support from OnePoll, the issue was promptly resolved. Kudos to their helpful team for ensuring a smooth experience
Date of experience: April 16, 2024
Reply from OnePoll
Thank you for your review. Happy we managed to solve the hiccup quickly.
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Great Customer Service
I had a problem with my One Poll account and Rachel was extremely efficient and resolved the matter for me very quickly. She was personable and made me feel a valued member. Thank you.
Date of experience: April 11, 2024
Reply from OnePoll
Thank you for your review. Great customer service is what our members deserve and glad we could provide it here.
Locked out of account
Locked out of account, Rachel went over and beyond, great customer service
Date of experience: April 15, 2024
Reply from OnePoll
Thank you for your lovely review. We know our members deserve the best possible customer service and we are happy we provided that here
good customer service
Always a quick, polite reply from Rachel Knight re. any issues with the site.
Date of experience: April 17, 2024
Reply from OnePoll
Thank you for your review. Great we can help so quickly.
Do not sign up for US version
OnePoll informed users through email months after a decision was made that the US would be transferred. I did not want to continue with the new site, yet support said my year worth of points could not be redeemed. That's a year's worth of time wasted.
Date of experience: April 02, 2024
Reply from OnePoll
Thank you for your review. OnePoll informed you today what is happening with OnePoll USA as soon as full details were available. If you wish to continue to earn points for surveys all the points you have previously obtained will be transferred across. If you choose not to move that is your choice but the points are there protected for you to add to.
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Banned after cashout then account reinstated, later received payment.
They banned me after cashing out, which is tantamount to fraud in my opinion. They asked for me to send photographic evidence of my passport and driver's licence. Which I sent as proof of identity.
Then they reinstated my account. Let's see if they'll pay me my money.
They sent me my money on 05/04/2024. So 2 months after originally cashing out. Disappointing.
Date of experience: February 16, 2024
Reply from OnePoll
Thank you for your review. If you have provided the ID requested and the account has been reinstated then you can reclaim as the points are still in the account. Then you will be paid within 28 days assuming there are no more inconsistencies or problems with surveys. Feel free to update everybody as to the outcome. Thank you for confirming that you received the money redeemed once we had confirmed your identity.
Great survey site with excellent…
Great survey site with excellent support staff thanks Rachel from Bryan
Date of experience: April 09, 2024
Reply from OnePoll
Thank you for your kind review. Glad we could provide the support our members deserve
I was having difficulty with their app
I was having difficulty with their app, i contacted the customer service who were most helpful in resolving the issue quickly and efficiently. I love this site and now I have the app, i am confident it will be easier to access using my mobile. Thank you Rachel for. Your help.
Date of experience: March 01, 2024
Reply from OnePoll
Thank you for your review. Its great that we were able to help so quickly. Hope that you find using the app even easier. Thanks for your help with our research
The things I detest the most about…
The things I detest the most about doing surveys is the repetition of questions, repeat surveys on sites and being eliminated from a survey once I've completed it. This has NEVER happened with One Poll. Redemption of rewards is simple and quick. Customer Service is superb. They're quick to respond and very helpful.
Date of experience: February 21, 2024
Reply from OnePoll
Thank you for your lovely review. Thank you for your help with our research and we find it very satisfying that you are happy with the service we provide
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I have a query about BACS direct
I have a query about BACS direct. The telephone is never answered. I have tried numerous times. You are diverted to voice mail. I prefer speaking to a human. I would appreciate an urgent call so my matter can be rectified immediately.
Date of experience: February 02, 2024
Reply from OnePoll
Thank you for your review. Please contact members@onepoll and they will deal with your query urgently. It is difficult to respond to specific member queries on the phone as we need to verify that we are speaking to the account holder
Exceptional Experience
Recently had the pleasure of using OnePoll's services to withdraw my account, and I must say, the experience was exceptional from start to finish.
Thanks for your massive assistance Rachael Knight.
Date of experience: March 20, 2024
Reply from OnePoll
Thank you for your review. Glad we were able to be of assistance, customer service means a lot to us.
Efficient Platform with Reliable Payout
I have had a positive experience using OnePoll to earn money through surveys for many years now, their system allows you to reach the withdrawal threshold smoothly following the community guidelines.
One aspect I particularly appreciate is their customer support team, I really appreciate for assisting me on my withdrawal, and also looking forward to see the end of the system re-vamping which will enable more surveys to its members soon.
Overall, I highly recommend OnePoll to anyone looking to earn money through surveys on meeting their community standards.
With It's user-friendly interface, diverse survey options, and efficient payout system, OnePoll stands as a reliable and rewarding platform.
Big thanks to Rachel Knight, she is always there to assist you.
Date of experience: March 27, 2024
Reply from OnePoll
Thank you for your review. The re-vamp is nearly finished and we hope to be in contact soon to confirm how you can earn more from completing surveys. Thank you for your kind words and for your help with our research
Excellent and prompt with a reply
Excellent and prompt with a reply, as per usual. Great staff to deal with.
Date of experience: April 15, 2024
Reply from OnePoll
Thank you for your review. We do our best to provide our members with the best customer service possible.
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The best Survey Site
This site is the best I've experienced.
Their customer service is beyond excellent.
I thought I'd claimed a reward but the points were reserved as my computer wasn't enabling pop ups to enter the payment screen. Their customer service resolved this the SAME DAY!! Highly recommend
Date of experience: January 05, 2024
Reply from OnePoll
Thank you for your lovely review and thanks for your help with our research
Got to £25 went to redeem and told your…
Got to £25 went to redeem.........................................................
and told your redemption has been rejected because of security issues on your account. Then they asked me to provide ID! Absolutely not! Do you really think I will supply my driving licence or passport which is then open to fraud! It's nice to know this company are scammers. Avoid at all costs!
Date of experience: February 15, 2024
Reply from OnePoll
Thank you for your review. We make no apology for protecting the quality and integrity of our data. Where inconsistencies and discrepancies are detected we ask for photo ID to verify the information. You have the right not to supply it but without the ability to confirm the identity, we are unable to reopen the account.
the surveys are always interesting andinteresting…
the surveys are always interesting and informative and fun to do
many thanks
Date of experience: April 10, 2024
Reply from OnePoll
Thank you for your review and thank you for your help with our research