4.4
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Rachel Knight re-activated my account on the same day I had reported the problem.
I had attempted to complete surveys whilst relaxing on holiday in the Canaries. This sent the system into a bit of a spin and blocked me with a curt message.
I really had no idea I was not allowed to do this as I still resided in the UK.
Anyhow, all back to normal now and lesson learnt!
Thank you Rachel - Won't happen again! :)
I have been using onepoll for quite a while now they are really good the surveys are quick and intreating. Recently I had my account blocked as they thought I had 2 accounts but I have one and so does my wife so I got in touch and they were really helpful and quick then they helped me with a payment issue I had would really reccomend.
I just had a biopsy and was a little bit groggy when I tried to order my reward. I chose the wrong reward by mistake and emailed Rachel. She was so kind and I had an immediate response from her. She managed to rectify my mistake. Absolutely brilliant customer service. Thank you!
I've been with this company for around 2.5 yrs. Never had any problems with them. I cash out £20 every couple of months. All paid within 14 days via PayPal. Good, quick bite surveys. All of interest to me.
Good customer service recently from Rachel, when I experienced an issue because I used my account in Europe. All resolved satisfactorily.
OnePoll is an international market research agency. We do the research that powers news headlines for media outlets, helps global brands create impact and gives a wide range of organisations the intelligence they need to develop and grow. What we do matters and our panel community is at the heart of it all! Being a panel member is simple, complete a survey, earn points and use your views to inspire change. Joining couldn't be easier, just sign-up at https://onepoll.com using our quick and simple process and you could start earning today. To make things even easier, why not download the OnePoll app from the Apple Appstore or Google Play.
United Kingdom
4.4
912 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Rachel Knight re-activated my account on the same day I had reported the problem.
I had attempted to complete surveys whilst relaxing on holiday in the Canaries. This sent the system into a bit of a spin and blocked me with a curt message.
I really had no idea I was not allowed to do this as I still resided in the UK.
Anyhow, all back to normal now and lesson learnt!
Thank you Rachel - Won't happen again! :)
Date of experience: June 11, 2025
Reply from OnePoll
Thank you for your review. People logging in from an IP address outside the UK is a potential sign of fraud, as such our system blocks them pending investigation. Occasionally this catches genuine members like yourself and when this happens we reinstate quickly. Thanks for your help with our research
I just had a biopsy and was a little bit groggy when I tried to order my reward. I chose the wrong reward by mistake and emailed Rachel. She was so kind and I had an immediate response from her. She managed to rectify my mistake. Absolutely brilliant customer service. Thank you!
Date of experience: June 10, 2025
Reply from OnePoll
Thank you for your review. Great we could help so quickly and hope the biopsy results were good.
I have been using onepoll for quite a while now they are really good the surveys are quick and intreating. Recently I had my account blocked as they thought I had 2 accounts but I have one and so does my wife so I got in touch and they were really helpful and quick then they helped me with a payment issue I had would really reccomend.
Date of experience: June 06, 2025
Reply from OnePoll
Thank you for your review. Occasionally the extensive security and data quality checks we run to protect the high quality of our data catch genuine members. On the rare occasions this happens we will reinstate immediately. Thank you for your help with our research
I've been taking part in OnePoll's surveys for several years and it doesn't take too long to claim payment since the amount of points needed has been lowered. A great site with a variety of surveys.
Date of experience: June 09, 2025
Reply from OnePoll
Thank you for your review. The reduction in the amount needed to redeem came from the last members survey we conducted. We review all responses and try to respond where possible. Thank you for your help with our research.
Great service. Any problems, they get straight back to you
Date of experience: June 09, 2025
Reply from OnePoll
Thank you for your review. Glad we were able to help so quickly.
Absolutely great customer service. Rachael Knight responds quickly and positively to any occasional but rare issue that arises.
Date of experience: June 05, 2025
Reply from OnePoll
Thank you for your review. We try hard to stop issues occurring but if they do we will do whatever we can to solve them quickly
Been with one poll for many years, and if you ever have a problem, it's always sorted out quickly and efficiently. Very impressive.
Date of experience: June 06, 2025
Reply from OnePoll
Thank you for your review. Thanks for all the help you have given us over the years and we are happy we can solve any issues quickly
Reply from OnePoll
Thank you for your review. Thank you for your help with our research
Rachel at one poll, responds quickly in a very professional helpful manner. She’s one of the best customer service agents I’ve spoken to in a long time. Great job
Date of experience: June 06, 2025
Reply from OnePoll
Thank you for your review. We are very proud of our customer service team and great they keep providing a great service to our members
Excellent customer service, very helpful and friendly.
Date of experience: May 30, 2025
Reply from OnePoll
Thank you for your review. Our members deserve the highest level of customer service so it is always good to hear we have given this
I have been with OnePoll for over 4 years, and never had any issues until recently. I tried to complete surveys whilst on holidays abroad and my account was blocked. However, after contacting OnePoll and verifying my identity the account was immediately re-instated. I will continue using them, as I like how straightforward and short their surveys are.
Date of experience: June 06, 2025
Reply from OnePoll
Thank you for your review. Thank you for your kind words. We have very strict measures to safeguard our data quality and if we detect an IP address from outside the UK we need to check it. Once we realize it is one of our loyal members we will happily reinstate it quickly. Thank you for your help with our research
Date of experience: June 05, 2025
Reply from OnePoll
Thank you for your review. Wonderful we could help so quickly
Occasionally had problems but the customer service team has sorted them out really quickly…unlike many other survey sites. Impressed how quickly they responded and how they resolved things.
Date of experience: June 01, 2025
Reply from OnePoll
Thank you for your review. Really pleased we could assist so quickly
As ever my query was dealt with to my complete satisfaction.
Date of experience: June 02, 2025
Reply from OnePoll
Thank you for your review. Great news that we could respond so accurately and quickly
Totally waist of time,they blocked my account only because I haven't log in only for one day.
So stay away from these scamers
Date of experience: May 30, 2025
Reply from OnePoll
Thank you for your review. Your account was definitely not blocked because you haven't logged in for only one day. It was blocked because of inconsistencies in the data provided
I love giving my opinions in surveys and receiving rewards in return.
One Poll surveys are very interesting easy to complete, if you ever have a problem they are very helpful in sorting it out.
Payouts are also quick highly recommend.
Date of experience: May 29, 2025
Reply from OnePoll
Thank you for your review. Thank you so much for your help with our research and we are happy you like our surveys
Fantastic site, and great customer service, thanks so much for sorting out something that I had done wrong!!
Date of experience: May 29, 2025
Reply from OnePoll
Thank you for your review. Wonderful that we could help so quickly
Customer service very good and quick at resolving issues.
Date of experience: May 28, 2025
Reply from OnePoll
Thank you for your review. Our members deserve great Customer Service and it is great that we could provide it here.
I inadvertently claimed my rewards and hadn't completed my bank details. I did it twice ! and Rachel refunded my points and gave me the advice I needed to complete my payment. Thank you Rachel you were very efficient and sorted me out.
Date of experience: May 27, 2025
Reply from OnePoll
Thank you for your review. Great that we could resolve the issue so quickly
I've been with this company for around 2.5 yrs. Never had any problems with them. I cash out £20 every couple of months. All paid within 14 days via PayPal. Good, quick bite surveys. All of interest to me.
Good customer service recently from Rachel, when I experienced an issue because I used my account in Europe. All resolved satisfactorily.
Date of experience: May 23, 2025
Reply from OnePoll
Thank you for your review. Thank you so much for all your help with our surveys.
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