Bulb Reviews

Terrible customer service. I had a smart metre installed and they didn't have the correct equipment. It took a year and a half for another engineer to come out. I was sent a bill worth nearly £600 because nobody came to properly install my metre and their representatives wouldn't get back to me. I also had a faulty IHD that never worked which took weeks to get information about. I was then told someone would contact me about a new one and nobody ever did. I am still fighting for a fair discount on my bill as I believe the hassle and time I have wasted due to the terrible customer service deserves compensation.

Date of experience: February 03, 2024

We have been having some issues setting up an initial change of address energy supply but a call with Ellie from the team has helped resolve this. She has been really helpful and managed to resolve our query at first point when we have been passed around for the past month between different suppliers. Great service, thank you, loved it. 👍🏼

Date of experience: July 26, 2023

I've had ever so amazing experience throughout my year being Bulb customer.
I have just recently switched my solar power Export electricity to them (now Octupus), which was straightforward, swift ans a super easy process. As Bulb has been taken over by Octupus, I can't really comment on the company. My previous Export Payments company was horrendous and it's well known. Glad to be in good hands now.

Date of experience: April 20, 2023

Every time I've had a problem the team at Bulb have been amazing. Including sorting me out some emergency credit when my top up card started playing up. Its the little things like when they email me to make sure I'm okay or need help regularly. Such a shame they've had to be taken over. The customer service is amazing!

Date of experience: May 04, 2023

After indicating that I was struggling to pay my bill I was hung up on by several members of staff. However my experience was a lot smoother when I got through to Mr. Harilal. First Trenesh assured me that if the call "disconnected" he would call me back. Then we discussed some options I had in order to clear my balance however I did decide to pay it in full. My emphasis is on the fact that there are several members of staff doing a poor job at the moment, but I'm taking the time to commend Mr. Harilal for the sympathetic way in which he resolved my case, and the way he empathized with me. Thank you.

Date of experience: May 03, 2023

Since being a Bulb customer I have always been very happy with the service provided. As my electricity supplier they always demonstrated such willingness to help and resolve issues when I had them, which wasn't often. Their customer service is excellent. With the government payments they credited my meter on time every single month which I was extremely grateful for. Topping up online is so easy and fast.

Date of experience: May 05, 2023

It was the cheapest available at the time before the energy crisis... probably still is, but haven't checked in a while.

Had mixed results with customer service, some very good, some useless.

Keep sending me emails that I don't want and/or are inaccurate.

No complaints in general.

Date of experience: May 02, 2023

After my initial post regarding the challenges I was having with securing a credit refund from Bulb I was immefiately contacted by Owen to resolved. I was called at a time that was suitable to me, my bank details were confirmed, and I receives confirmation that a refund was processed straight after the call. The service from Owen was exceptional. Thank you.

Date of experience: June 06, 2023

After a few less than perfect interactions with BULB......Neal Murugan finally understood & resolved our issues....5 Stars for Neal , & 4 Stars for Bulb in General !!!

Date of experience: March 28, 2023

Bulb have been very good at keeping customers updated and informed. They have also offered help for customers who are struggling with the energy bills.

Date of experience: March 25, 2023

** EDITED TO REFLECT RESOLUTION **

For anybody reading this, I have left the original review, below, for full transparency.

Within a few hours of receiving this review, Taylor from Bulb got in touch and worked incredibly quickly to get this fully resolved. I think from initial contact from resolution was less than 24 hours.

His communication is immpecible, which was hugely welcomed and appreciated following my experience.

If any of the Bulb/Octopus Management Team are reading this, Taylor should represent your gold standard of customer service.

Orignial review follows:

***

To cut a long story short, Bulb moved us over to a pre-payment Smart Meter 8 weeks ago. On the old meters was a combined approx £176 of our money.

For the past 8 weeks, I have been trying and trying to get this money out of Bulb, but to no avail. Multiple emails have been met with complete radio silence.

In the meantime, without any real warning (and despite having an open complaint), they moved us to Octopus, without the credit.

Today I have, eventually, received a completely unacceptable response from Siyanda: "This account was migrated to Octopus, talk to them" - basically palming me off.

At this point, witholding this money is nothing but fraudulent.

I have every intention of taking this to the Ombudsman this week, who I hope can help with this.

Date of experience: June 10, 2023

Been not bad company gave 4 stars because you fix people working behind bulb do not help when we were need help with them

Date of experience: March 22, 2023

I'd give this 0 stars if I could. Been going on for 2 years, trying to charge us £500 for one months gas and electric when we weren't even living in our property at the time!! Absolute chaos talking to customer services no one knows what's going on and can't seem to get anywhere with anyone. We work all day 5-6 days a week and are being charged unimaginable amounts for our energy when the house is empty most days. We should be well in credit with this company now but for some reason the debt just keeps on increasing.

Date of experience: September 26, 2023

Well I must say Abi from Bulb got in touch,listened and got to the bottom of my complaint and sorted it all out. Hopefully it's now all sorted. Very helpful and pleasant to.

Date of experience: April 18, 2023

I would like to acknowledge Trenesh Harilal for her help with my recent call to make a final payment .

Date of experience: April 26, 2023

Have been with Bulb for 4 years so far
Excellent company, simple tariff plan makes it easy and support is quick and great.

Date of experience: April 25, 2023

Excellent, seamless switch and a reduction in energy unit price and daily rate to boot. Very happy

Date of experience: March 24, 2023

Bulb & Octopus SCAM of the Earth
Customer service -.01 star, Incompetence -.000001 star, Initiation - zero + minuses star, Rudeness - they should win an award, SCAMMERS - 1st class award, Irresponsible - they have no clue about this line of work pertaining to energy 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 We need a petition to shut you guys down it is war. All social media audience needs to be aware of your shenanigans as you bulb & octopus are one on the same cheapness.

Date of experience: March 17, 2023

All round terrible experience - customer service was complete chaos, unethical rate hikes, they took a big lump out of our account which was 4 times our bill, without any prior notice & years of stress trying to fix issues with our faulty meter & therefore billing. Had to chase them time after time, and repeat ourselves constantly over years. Eventually moved out of the property, informing them of this and asking for our final bill & problems to be resolved. Instead of responding they sent the debt collector. Currently in a dispute trying to resolve this, whilst they continue to harass and threaten me. Do not use this company.

Date of experience: August 22, 2023

In our last flat, Bulb were sending demand letters for an electricity/gas bill for a 3 month time period prior to our even having moved in to the flat. We'd contacted Bulb Energy who were less than useless, so we then contacted the estate agents who have been very professional and they contacted the landlord, who in turn was very helpful. Bulb on the other hand, kept persisting on demanding money for a period after, so we promptly ignored them and complained to them. Did we receive a response? No. We signed up with Octopus and they were great by contrast.

Date of experience: July 13, 2022