Utility Warehouse Reviews

Have rung a number of times since joining five weeks ago. Each time I call, after a very few options to press -all of which respond the moment one selects one - I am spoken to by a human being who listens carefully and patiently, to my query, makes sure (s)he undestands what I am asking, and then without rushing answers it fully. Just superb.

Date of experience: April 30, 2024

Such a quick & easy process, all I did was ring them, gave them a bit of information they did everything else. They kept in touch with me all the way while I was transferring to them.
Cheaper standing charges & unit prices than most.
I have gas, electric, phone & broadband got a fantastic deal less than £110 a month.
I would certainly recommend Utility Warehouse,

Date of experience: April 24, 2024

We’ve been with utility warehouse for over 7 years now and they are excellent. You can always speak to someone, they work hard to resolve any issues and have been totally transparent about pricing etc during the increase. We have gas, electric, internet and mobile with them.
We recently had an issue with our broadband where open Reach has accidentally switched our phone line. UW were really great through the whole process, and were able to get it resolved.

Date of experience: April 22, 2024

As usual every time I speak with someone from Utility Watehouse I find so helpful and willing to go out of their way to get the best deal available for you.
Yesterday 29th April I spoke with 4 different people sorry can't remember names but every individual was a credit to Utility Warehouse.
I've been with Utility Warehouse for over 20 years so keep up the good work.
Many Thanks

Date of experience: April 30, 2024

I called for an enquiry and while I was on the phone David did few checks on my broadband speed and noticed it was very low. Within 2 days it was all sorted, an engineer was sent to fix it, my Internet is fast and it all happened around Mt free time so no stress at all.

Date of experience: April 24, 2024

David went over and above to help me with my query regarding roaming abroad. This he did despite that fact that he is the tech customer support and I had been incorrectly connected to him.
He was friendly polite and very knowledgeable.
These days customer support can be very poor, my experience was excellent! thank you David.

Date of experience: April 30, 2024

Awfull company, went with UW when i purchased a property recently, they took a BS reading from national database and billed me over 500 pounds in my 1st month, which is 300 pounds more than i owe. Its taken many hours with many people at UW trying to sort their mistake out, cannot understand anyone accents in the call centers, so that doesn't help either. Im strongly considering leaving once this is resolved.

Date of experience: April 26, 2024

Had called to ask for credit to be transferred back to me & monthly amount adjusted. Spoke to a very friendly person. Received calls from the same person twice, saying I will see it on my next billing cycle. Nothing done. Such a waste of time trying to resolve queries. 2nd similar experience 😏

Date of experience: April 08, 2024

I got through straight away which is a huge plus for me. Also the advisor was very patient, knowledgeable and supportive and my Internet connection issue was resolved in a few minutes. So overall very happy first experience since I have joined in.

Date of experience: April 28, 2024

My son was helping me change from one account to another for payments to you .
He and I were so pleased with the way the assistant dealt with us on the phone , made us smile and say - ‘that was nice’. We have always had really good personal service from you when we have asked for it .

Date of experience: April 30, 2024

I love the 1-2-1 personal service with having your own UW partner & the fantastic customer service centre. I also love all the little extras like money off your bill just for referring someone to your UW partner & getting even more money off your bill when you use the cash back card for just doing your normal everyday shopping

Date of experience: April 30, 2024

My late father had been a customer with Utility Warehouse for many years. Following his death early last year the Bereavement Team at UW have been fantastic. Only very recently have we concluded the sale of his house and the final utilities bills settled. UW placed no pressure on us regarding payment and suggested that all could be settled once the house was sold. Really fantastic service, polite and understanding.

Date of experience: April 24, 2024

Best ever Easy App to use Customer service quick to answer and resolved my request professionally politely efficiently and effectively I couldn't be happier. So glad to be free of Scottish Power who made my financial situation with them impossible due to their total lack of responsibility, untimely responses and sheer ignorance. One hand couldn't tell you what the other was doing even if it slapped them in the chops.

Date of experience: May 01, 2024

From intial meeting to setting up all the services it has been so easy and all involved very friendly and efficient, Added bonus no waiting on the phone each time answered straight away with a knowledgeable member of staff. The cashback card is brilliant have saved so much money.

Date of experience: April 22, 2024

After 2 years since we became a UW customer, and having lots of problems with them in the first few months, it is clear they have improved.
However, their online systems are still prone to not work and then they are not easy to contact to rectify issues or complaints.
But their customer service has improved and their costs for providing electricity plus payments for solar panels under FIT are very competitive.

Date of experience: April 30, 2024

They attend to issues promptly and they make follow up, reminding you of actions that need to be taken, if you delay responding. They are very helpful, if you make a call be assured your issue will be resolved if it’s in their power, or they will direct you on what to do.

Date of experience: April 10, 2024

I have cancelled my direct debit with this fraudulent company! I will be moving onto another company! I was told i will be paying £112 a month and you took £171.86 from account in a 1 bedroom flat i live in for only half a month. I will be calling my bank to retract this payment and will no longer use direct debit with this company, As you are clearly untrustworthy. In utter disbelief!

Date of experience: April 30, 2024

Excellent Service.
We have been with Utility Warehouse now for many years. I rang them with a query and spoke to Abdul. He was very professional, pleasant and helpful. I highly recommend UW, every time, they are always extremely helpful, patient and understanding.

Date of experience: April 28, 2024

An issue with a mobile phone was quickly and efficiently resolved. All the UW team members who answered our queries were helpful and polite.

Date of experience: May 01, 2024

I've been with Utility Warehouse for all my services for many years now and have found them always to give good personal service whatever you want to know or do. No more pressing a relentless selection of numbers and ending up in the wrong place. With Utility Warehouse you speak to real people who don't let up until they've really answered your question or solved you problem.

Date of experience: April 27, 2024