Working At Capital One

Industry
Financial Services
Revenue
Headquarters
Employees
51,985
Founded In
Website
Organization Type
Public
Social Media

Capital One has been providing customized financial products since 1988 when the company was founded by Richard Fairbank (seems like a missed opportunity, right?). Ever since then, the company has been working hard to provide the best experience for not only the customers, but also the associates who work there.

Capital One is made of dreamers who dare to disrupt the status quo in order to find a better solution. The financial institution has a mission of changing the way people bank. Through combining information, technology, testing and a great team, the company works hard to provide clients customized financial products. That may be why the company is one of America's largest consumer franchises.

In order to create a culture that the company is proud of, they have committed to fostering a diverse and inclusive environment. People love working at Capital One due to this type of environment. Everyone's voice is heard because the company believes that everyone has a unique point of view to share. This is essential when it comes to reimagining money, which is the company's goal. By infusing everyone's ingenuity, simplicity and humanity, Capital One is able to provide customers only the best.

Diving Into the Values at Capital One

One of Capital One's highest priorities is ensuring the workplace is one that is diverse and inclusive. "We started Capital One with a simple principle--attract great talent and give them the opportunity to be great," said Fairbank. "Embracing diversity is critical to getting the best talent. We believe our workforce should reflect the communities and customers we serve."

The associates who work at Capital One come from a variety of backgrounds all with unique perspectives and experiences. The community that the company has built is one that allows everyone to thrive. This community reflects the company's values: Excellence and Do The Right Thing. These values are represented in the diverse talent acquisition, talent management and supplier practices.

The company's commitment to representing a diverse team has been recognized by the many awards it receives every year. Just to give you a sense, Capital One has been named a Top Company for Executive Women, and one of the Best Places to Work for LGBT and Disability Inclusion. The National Minority Supplier Development Council honored the company with a Corporation of the Year award for Corporate Excellence in Access to Capital.

"I am fortunate to work with the amazing people of Capital One," said Fairbank. "To a person, they lead with their hearts and elevate those around them. Diversity in all of its forms--diversity of people and diversity of thought--will remain a foundational part of who we are and how we work."

The People at Capital One

A Team Built on Collaboration

Capital One strives to hire a great team of people, so you can rest assured you'll be working with people who are passionate about their work. The great minds who work at Capital One are constantly collaborating with one another in an effort to come up with the next big idea. They work together as a large team, and then also work on smaller teams. These teams are also known as:

  • Customer Advocates: These people are in the front offices representing everything the company stands for. They are the ones who listen and offer creative solutions to the customers. They work in the business banking, commercial banking, personal banking, investing, customer care, sales and operations departments.
  • Technology Explorers: These teammates are continually seeking new ways to drive technology forward. They're trying to revolutionize the financial industry through the use of technology and data analytics. They provide other teams the resources and tools necessary to power forward. They can be found in the engineering and technology operations departments.
  • Product Innovators: These guys are always looking into the future to find out what's next. They're the brains behind the products that make customers' lives that much easier. They thrive on solving problems by sorting through data, agile principles and human insights. They're trying to reinvent how people interact with money. They're going to be located in the design, product management, analytics and data science departments.
  • Company Builders: These employees focus on creating change that helps solve problems. By developing relationships with consumers, they're able to figure out what needs to be solved next. They are the ones who are called upon when a tough decision has to be made because they're going to know what's best for the company as a whole, as well as the customers and shareholders. They'll be in the strategy, finance, people & workplace, legal, risk management/audit, project/process management and brand/marketing departments.
  • The Culture at Capital One

    Where Your Family Comes First

    At Capital One, the culture is very family-friendly. The company knows that the employees are more than just that. The team members are friends, mothers, fathers, sons, daughters and community leaders. They have interests and needs outside of work that must come first. So, the company takes great strides to ensure employees' families come before work. That's why the company takes work/life balance very seriously. At Capital One, they understand that you have another life outside of work. That's why the culture is based on caring about others.

    Every day, teammates come in ready to provide great experiences for fellow teammates and customers. The culture that is fostered at Capital One is one that ensures you will be heard no matter what. In order to have an inclusive work environment, Capital One knows that every employee must feel valued and appreciated. It's safe to say that they do feel that in the open culture at Capital One.

    The Benefits at Capital One

    So Good You'll Want to Have a Baby

    Capital One is very family-first minded. It shows through the benefits that are offered there. For one, they're continuously trying to improve the transition from motherhood to working mother. They don't just stop at the 18 weeks of paid maternity leave. Or at the private rooms in Capital One that are designated for breastfeeding and pumping. Mothers at Capital One find themselves surrounded by support that allows them to put their most important job first (and that is being a mother).

    And if you're considering becoming a mother, they have benefits for you too. The Future Moms Program is designed to give you access to registered nurses who will answer your most pressing questions. Those same nurses also will be able to help you make good choices and follow a plan of care. For all of you dads out there, Capital One hasn't forgotten about you. With 8 weeks of paid parental leave, you'll be able to really get to know your new little one.

    Back to you, moms. After your 18 weeks of leave, you'll return to your work duties. But even if your normal work duties involve travel, Capital One is there by your side. Through a partnership with Milk Stork, you'll be able to ship a day's supply of fresh breast milk home to your baby. That way you don't have to worry about pre-pumping or having to travel with breast milk.

    Adoptive parents and those who use a surrogate, you're up. Capital One knows both of these processes can be expensive, which tends to lead to stress. To ease your stress and help you transition into parenthood, the company offers a special reimbursement program for both paths. Full-time employees can receive up to $35,000 from the company. And that's per child of up to 3 children.

    Capital One's Mission Statement

    To help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We were founded on the belief that the banking industry would be revolutionized by information and technology, beginning with credit cards.

    3.9/5

    Capital One employee reviews

    Based on 28 ratings

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    Job openings at Capital One
    4,855 Positions
    Average salary at Capital One
    $61,566 yearly

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    Capital One employee reviews

    Capital One employee reviews
    3.9/5

    Based On 28 Ratings

    Work At Capital One? Share your experience.
    Employee Reviews
    profile
    4.0
    A zippia user wrote a review on Oct 2023
    Pros of working at Capital One

    Smart people and interesting work

    Cons of working at Capital One

    Politics and lack of age diversity

    Capital One Benefits

    vacation and hybrid work

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    profile
    1.0
    A zippia user wrote a review on Jun 2022
    Pros of working at Capital One

    I like the benefits that the company provides.

    Cons of working at Capital One

    I dont like how little the pay is

    Capital One Benefits

    work from home

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    profile
    5.0
    A zippia user wrote a review on Feb 2022
    Pros of working at Capital One

    Out of all the places I have words capital One has honestly been the best.

    Cons of working at Capital One

    Internal mobility is sometimes hard.

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    profile
    5.0
    A zippia user wrote a review on Jul 2021
    Pros of working at Capital One

    Flexibility, pay, growth encouraged, paid training and certifications, as conscious as a corporation can be

    Capital One Benefits

    pay

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    profile
    5.0
    A zippia user wrote a review on Apr 2021
    Pros of working at Capital One

    Great Culture, Pay, and Benefits direct management is great

    Cons of working at Capital One

    Senior Leadership

    Capital One Benefits

    401k, ESPP

    Is this useful?
    profile
    4.0
    A zippia user wrote a review on Apr 2021
    Pros of working at Capital One

    The work environment is great, and they provide a lot for their employees.

    Cons of working at Capital One

    Due to how much they uplift their employees, it’s hard to find/present clear differences in performance if something is not within your pay grade depending on one’s manager.

    Capital One Benefits

    Medical and on-site amenities.

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    profile
    3.0
    A zippia user wrote a review on Jan 2021
    Pros of working at Capital One

    Training and computer web based programs. Answering phones as customer service representative.

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    profile
    4.0
    A zippia user wrote a review on Dec 2020
    Pros of working at Capital One

    Benefits. Great team. Bonuses.

    Cons of working at Capital One

    Low salary. Little care for the individual by management. Customer service revolving door

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    profile
    3.0
    A zippia user wrote a review on Dec 2020
    Pros of working at Capital One

    Great pay. Good people, great cafeterias. Paid classes and catered Training.

    Cons of working at Capital One

    Forced distributions and cross calibrations. Seems like someone always has to lose. It's awful. Climate is tense. Miidle-aged people need not apply.

    Capital One Benefits

    Onsite health center. Discounts. Subsidized health food in all cafeterias, and guest speakers

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    profile
    2.0
    A zippia user wrote a review on May 2020
    Pros of working at Capital One

    The people. The benefits. Added perks.

    Cons of working at Capital One

    The performance management system is designed to deliberately push people out in favor of bringing in new vollege hires. Youth is valued over dedication.

    Capital One Benefits

    Free snacks and lots of free food

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    profile
    3.0
    A zippia user wrote a review on Jan 2020
    Pros of working at Capital One

    People

    Cons of working at Capital One

    Products, Processes and Strategy

    Capital One Benefits

    Entire benefit package and cost is outstanding.

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    profile
    5.0
    A zippia user wrote a review on Nov 2019
    Pros of working at Capital One

    Work life balance, salary, and the community.

    Cons of working at Capital One

    It's heavily regulated

    Capital One Benefits

    The annual bonus

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    profile
    3.0
    A zippia user wrote a review on Jun 2019
    Pros of working at Capital One

    Not much.

    Cons of working at Capital One

    Senior management is breathing on your neck all the time, you have no time to relax. This derives in disengagement lack of interest.

    Capital One Benefits

    n/a

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    profile
    3.0
    A zippia user wrote a review on Mar 2019
    Pros of working at Capital One

    The team, coworkers, challenging fast paced environment

    Cons of working at Capital One

    N/A

    Capital One Benefits

    Ability to travel to other offices and benefits

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    profile
    5.0
    A zippia user wrote a review on Jul 2018
    Pros of working at Capital One

    Capital One has a great work environment. The management team is very accessible, all the way to the top (at my location), I never tried to go higher. They are above average in pay for simular call center jobs, and offer excellent benefits. Because they value a great customer experience, they encourage and train towards empathy, compassion and make very reasonable solutions available to offer to their customers

    Cons of working at Capital One

    Details about how calls are handled can change at a moments notice. If you're told to stop saying that, and say this instead, it can negatively impact your monthly bonus while you are getting used to the change.

    Capital One Benefits

    I liked having access to legal advice. As a single mom with custody issues, I was able to ask questions, to plan a strategy 'just in case'.

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    The team at Capital One

    • The founders of Capital One are Richard D. Fairbank, Nigel Morris and Kevin Hartz.
    • The key people at Capital One are Richard D. Fairbank, Nigel Morris and Kevin Hartz.
    Key People
    Richard D. Fairbank
    Nigel Morris
    Kevin Hartz

    Capital One Rankings

    Capital One is ranked #12 on the Best Finance Companies to Work For in Virginia list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

    Read more about how we rank companies.

    Capital One salaries

    The average a Capital One salary in the United States is $61,566 per year. Capital One employees in the top 10 percent can make over $108,000 per year, while Capital One employees at the bottom 10 percent earn less than $34,000 per year.
    Average Capital One Salary
    $61,566
    yearly
    $29.60 hourly
    Updated March 14, 2024

    Rate Capital One's fairness in compensating employees.

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    Capital One diversity

    9.8
    Diversity Score
    We calculated Capital One’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Capital One’s workforce.
    Capital One diversity summary. Zippia estimates Capital One's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated Capital One's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Capital One's workforce.
    • Capital One has 51,985 employees.
    • 54% of Capital One employees are women, while 46% are men.
    • The most common ethnicity at Capital One is White (53%).
    • 15% of Capital One employees are Hispanic or Latino.
    • 14% of Capital One employees are Black or African American.
    • The average employee at Capital One makes $61,566 per year.
    • Capital One employees are most likely to be members of the democratic party.
    • Employees at Capital One stay with the company for 4.8 years on average.

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    Capital One Office Locations

    Capital One is headquartered in McLean, VA

    Biggest Capital One Locations

    RankCityJob CountAvg. Salary
    1New York, NY200$70,527
    2Washington, DC131$68,341
    3Baltimore, MD122$64,402
    4Chicago, IL118$62,221
    5Philadelphia, PA97$61,797
    6Fort Worth, TX85$59,487
    7Boston, MA62$68,032
    8San Francisco, CA54$74,133
    9Houston, TX7$60,067
    10Dallas, TX4$59,474

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    Capital One Financial Performance

    9.9
    Performance Score

    Highest paying Capital One competitors

    Compare Capital One salaries to competitors, including Sharebuilder Securities, American Express, and HSBC Bank. Employees at Sharebuilder Securities earn the highest average yearly salary of $89,913. The salaries at American Express average $86,421 per year, and the salaries at HSBC Bank come in at $76,381 per year.

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    Zippia gives an in-depth look into the details of Capital One, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Capital One. The employee data is based on information from people who have self-reported their past or current employments at Capital One. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Capital One. The data presented on this page does not represent the view of Capital One and its employees or that of Zippia.

    Capital One may also be known as or be related to Capital One, Capital One Financial Corporation, Capital One Securities, Inc., capital one bank and capital one, n.a.