OptumRx Reviews

Worst customer service experience I have EVER had. I’ve been trying for 2 months to get my prescription (that I’ve been on for 15 years of my life) covered at a reasonable cost. I’ve made countless phone calls and spent hours on the phone. Each person I speak to tells me something different, no one wants to help, and everyone sounds absolutely miserable. Today was the icing on the cake, as I had a rep raise their voice and speak so disrespectfully to me that the other rep on the line had to abruptly end the call, profusely apologize, and complain to their supervisor. And the issue still hasn’t been resolved. If I had any choice in the matter, I’d cease to do business with them immediately, but unfortunately they provide my employer-sponsored health benefits. Truly the worst company I’ve ever had to do business with. I’ll be looking into filing a complaint with my state health insurance bureau, as others have suggested.

If I could give a -10 it wouldn't be low enough, been dealing with them for over 3 years. They have a few good people but 99% of them are the most incompetent on every level. They lie, give bad info and make billing errors with no billing dept to talk to.

This company (OptumRx) is dangerous and doesn't give a damn about you. They will outright lie to you on the phone, cancel orders without notifying you, and may or may not ship meds to you. I feel that it's Russian Roulette every time I have to deal with them. You don't know when or if you will get your meds. Why the federal government hasn't broken up all of United Healthcare and their companies, is beyond me. The worst healthcare company out there and it's a damn shame my employer forces me to use them for the insurance plan they use. Very dangerous company and I'm debating leaving my current employer to get the medications I need without them playing Russian Roulette with my medications.

I have the “silver” HSA plan through United Healthcare with Optum RX. After “coverage,” my kindergartner’s generic ADHD meds cost $175/month. Then they say “well it has a $0 copay. You just have to pay your entire deductible before that kicks in.” This should be illegal. Charging even half that amount for a child’s medicine should be illegal. Optum RX is fraud.

Optum Rx is horrible. I was promised my medication as a rush because I would be out of them within 5 day. I’m a heart, Lupus & diabetes patient. I need my meds on time. I had spoken to 4 different reps at the least, who assured me that 2 of the 5 meds would be here by April 13. On the 14 I was told now that a rush was not put on those 2. I asked to speak with management who basically was rude (Brian). I asked were there conversations recorded so that they could hear the miscommunication from each rep. This company deserves no stars, the only good thing about them is that some of their meds are discounted. Don’t waste your time unless it’s the price that helps you most of all. Be aware!

My medication cost have tripled using Optum Rx. I have a manufacturer coupon and I can only use it for monthly refills. I called a couple times to try and see if customer service could help with no luck. Even though I am paying triple than I should be, they don't care. Don't advertise that you will save people money when you can't. I would NEVER recommend this company to anyone.

Optum RX is horrible at filling prescription for diabetic supplies IE pump supplies and cgm. Every 90 days there’s a problem. They say they need pre authorization from my dr. My doctor provided them with everything 90 earlier, and 90 before that, and 90 days before that. Crazy thing is I’m a type one on insulin so No pre authorization is needed for Medicare plan B.

Wish I could rate them a zero. I loosely use the words Pharmacy Care Service, because they don't "care" about that, what they care about is money. They will deny necessary medication for ANY reason, regardless of how much sense it makes, in order to avoid spending money on said medication and therefore not making as much profit.

Eventually my prescription was filled but I never heard from them about why I was kept on hold for 3 hours. Probably never going to try to call their customer service again!

This company should be ashamed of themselves. Been almost a month and still haven't received my meds. Go through this everytime. My physician sent the script, send my meds, I SHOULD NOT have to call them to process it.