Petro Canada Mobile Rant

zappy312 wrote: ↑ There's a 7 calendar day grace period available as per the CRTC to top up and retain your prepaid balance.

https://crtc.gc.ca/eng/phone/mobile/prepay.htm

Poutinesauce wrote: ↑ I think it's total bullshit that your own money is allowed to vanish into thin air. Any money that you pay into any prepaid service should be valid for LIFE. Any time you cancel a prepaid account, any unused money should be automatically refunded to you in full by credit card or by cheque.

This is nothing but pathetic gauging.

flyingnurse wrote: ↑ THANK YOU. Surprised that so many are okay with this practice.

flyingnurse wrote: ↑ THANK YOU. Surprised that so many are okay with this practice.

WMPCOT wrote: ↑ I do not think anyone is okay with the policy but you were well aware of the rules and their policy in advance and for years. It is unfortunate you forgot to update the the billing information but that is not their fault and they shouldn't have to be held liable for a mistake you've made.

As someone else noted check out speak out now as their vouchers last a year. They also send you a text a few days before expiry to remind you.

Poutinesauce wrote: ↑ The policy is an ass. I don't care whatever it says. It shouldn't be there. It's a scam. It would not be valid for any other sector of the economy. Why should the telcos keep getting away with it?

Plus most people who have prepaid phone services are students, the elderly, immigrants, children, people on welfare or with low income. It means that the telcos are targeting the most vulnerable people in society and outright stealing their money. It's despicable. And the CRTC, which is supposed to be their watchdog, is aiding and abetting this theft!

WMPCOT wrote: ↑ It is an extremely simple solution, avoid them and go with another company.

How are they targeting anyone? You know exactly what happens and everything is very clear if you accept that and become their client thats on you and no one else.

Poutinesauce wrote: ↑ The policy is an ass. I don't care whatever it says. It shouldn't be there. It's a scam. It would not be valid for any other sector of the economy. Why should the telcos keep getting away with it?

Plus most people who have prepaid phone services are students, the elderly, immigrants, children, people on welfare or with low income. It means that the telcos are targeting the most vulnerable people in society and outright stealing their money. It's despicable. And the CRTC, which is supposed to be their watchdog, is aiding and abetting this theft!

Poutinesauce wrote: ↑ Except all of their competitors are doing the exact same thing, because the CRTC is inept.

How are people supposed to go without a phone service nowaday? For someone on welfare for whom every dollar counts, this is all they can afford.

Kiraly wrote: ↑ I agree with this. Remember when Air Miles implemented a five YEAR expiry for earned points, and when it was getting close to the deadline people were going ballistic? Especially right here on RFD? And this was for points that we never paid for; the were given to all of us for free? Finally after mounting public pressure the legislature stepped in and Air Miles backed down.

Now if five YEAR expiry on points that were handed out for FREE causes such an uproar, how is it that $15 that we PAY for a service and that expires in as little as 30 DAYS is tolerated and we're told to suck it up? It's obvious to me why--prepaid cellular airtime is generally for the poor, so who cares.

WMPCOT wrote: ↑ Your last statement is slightly ridiculous because they aren't going after the poor this is just one example that may effect that specific group but the telecom companies here go after everyone I would say fairly equally like when they charged everyone a system access fee, or how our wireless fees are higher than most other places.

My argument is not that telcos are in the right or that I agree with their terms of service simply that you read and agree to them then you get upset when you forget to update something?