Overview
What is Epicor Prophet 21?
Prophet 21 from Epicor is a distribution ERP providing SCM capabilities (warehouse, inventory) as well as the ability to streamline quote-to-cash cycle, improve margins, and fulfill orders.
Epicor Prophet 21--great for a midsize distributor
Impossible to Work With and Antiquated
CRM Vehicle to Drive your Business to Success
Epicor for the Medium to Large Sized companies
Prophet 21 helps distributors focus on, and meet, business needs
Prophet 21 Catchy Product Review
Customer Service and Inventory
P21 Review
We are using Prophet 21 across the whole organisation; it's one ERP system that gives a solution to all the company requirements and has …
Epicor P21 Review
It would be a good program if issues could be resolved.
Service and Distribution with Pixie (PXII)
P21 Good Choice for Small Businesses
Well balanced ERP software
Epicor Prophet 21
Trying to love you, P21
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Order entry (25)8.080%
- Pricing (24)8.080%
- Standard reports (27)6.060%
- Inventory tracking (25)2.222%
Pricing
What is Epicor Prophet 21?
Prophet 21 from Epicor is a distribution ERP providing SCM capabilities (warehouse, inventory) as well as the ability to streamline quote-to-cash cycle, improve margins, and fulfill orders.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
DCKAP Integrator - Distribution ERP Integration Platform Demo (Version 3.4.2)
P21 Admin Demo
Sales Portal Demo v2
Epicor Prophet 21 + Avalara Demo
Features
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8Pay calculation(4) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 6.7Benefit plan administration(2) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 5.9Direct deposit files(3) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 9API for custom integration(15) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
- 9Plug-ins(14) Ratings
A number of third-party plug-ins are available to expand the core functionality of the software.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 9.3Single sign-on capability(21) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 8Role-based user permissions(23) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 6Dashboards(21) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 6Standard reports(27) Ratings
The software offers pre-built reports with metrics standard to the category.
- 7Custom reports(22) Ratings
Users can create custom reports.
General Ledger and Configurable Accounting
Financial management solution, including capabilities for general ledger and configurable accounting
- 5.8Accounts payable(23) Ratings
This includes the automation and tracking of payment to vendors and suppliers, with features such as payment scheduling, check printing, open purchase order alerts, document management, direct ACH bill payment, and vendor records.
- 5.8Accounts receivable(23) Ratings
This includes the management and automation of invoices and collections, with features like statements, invoices, receipts, payment reminders, customer records, auto billing, and refund checks.
- 3Global Financial Support(10) Ratings
Account using multiple ledgers, multiple currencies, and multiple entities
- 1.2Primary and Secondary Ledgers(12) Ratings
Record and report across multiple currencies and accounting standards with primary and secondary ledgers
- 9Journals and Reconciliations(13) Ratings
Automate and synchronize ledgers and processes
- 5.8Configurable Accounting(11) Ratings
Configure accounting rules and segments for each chart of accounts
- 5.8Standardized Processes(13) Ratings
Centralize financial management to facilitate standardized financial processes
Inventory Management
The ability to track and manage the flow of goods or materials into and out of an inventory.
- 2.2Inventory tracking(25) Ratings
The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.
- 2.2Automatic reordering(18) Ratings
The software can be set up to automatically reorder a good when it falls below a certain threshold.
- 1.3Location management(21) Ratings
The software can track multiple goods across multiple locations.
Order Management
The ability to process orders, and track them from quote to cash.
- 8Pricing(24) Ratings
Users can set up complex and unique pricing requirements.
- 8Order entry(25) Ratings
Users can enter an order once, and the data flows to all the necessary units such as fulfillment and billing.
- 7Credit card processing(19) Ratings
The software facilitates credit card processing.
- 8Cost of goods sold(24) Ratings
The software calculates the direct costs attributable to a finished product, such as materials and labor, and includes roll-up pricing.
- 8Order Orchestration(13) Ratings
Define and execute order fulfillment processes for products as well as services on the same order.
Subledger and Financial Process
Revenue management solution including capabilities for subledgers and financial processes
- 5.8Billing Management(13) Ratings
Access role-based billing work area, perform discrete and recurring billing
- 5.8Cash and Asset Management(14) Ratings
Manage liquidity and cash requirements, asset transfers, disposals, reclassifications, and financial adjustments
- 4.5Travel & Expense Management(9) Ratings
Enter expenses from mobile devices, integrate credit card and travel booking, configure policy enforcement
- 1.2Budgetary Control & Encumbrance Accounting(8) Ratings
Control spending at any budget level or time interval
- 1.3Period Close(15) Ratings
Sustain fast close with integrated subledgers, intuitive dashboards, embedded collaboration
Project Financial Management
Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.
- 9Budgeting and Forecasting(6) Ratings
Establish project budgets and forecast future project financials
- 9Project Costing(4) Ratings
Standardize, track, and control costs at all project phases
- 9Cost Capture(4) Ratings
Capture costs including those for procurement, financials or time and labor, including from external systems
- 9Capital Project Management(3) Ratings
Track and manage capital asset costs
- 9Customer Contract Compliance(8) Ratings
Associate projects or tasks with customer contracts, and lines within contracts, to meet billing terms
- 9Project Revenue Recognition(3) Ratings
Recognize project contract revenue in line with accounting policies and regulations
Project Execution Management
Project execution management solution including capabilities for project scheduling, resource management, and team member task management.
- 1Project Planning and Scheduling(3) Ratings
Interactive Gantt chart for establishing tasks, durations, and delivery schedule
- 1Task Insight for Project Managers(3) Ratings
Project manager visibility into task progress of team members
- 1Project Mobile Functionality(3) Ratings
Capabilities for project functions such as updating and monitoring task progress and timecards from mobile devices
- 1Definable Resource Pools(3) Ratings
Definable and hierarchical resource pools of potential project resources
Grants Management
Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding
- 4Award Lifecycle Management(2) Ratings
Manage the life of program funding awards from initial funding to close-out
Procurement
Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management
- 1.2Bids Analyzed and Compared(6) Ratings
Evaluate, compare and recommend across multiple bids in real-time using diverse user selected criteria and graphical analytics
- 9Contract Authoring(5) Ratings
Document authoring with guided navigation, negotiation templates and productivity tools for reviews and collaboration
- 1.2Contract Repository(5) Ratings
Secure and searchable contract repository leveraging standard company language components, structures and formats
- 1.2Requisitions-to-Purchase Orders Integrated(5) Ratings
Create touchless purchases using purchase orders generated automatically per rules from approved requisitions
- 1.2Supplier Management(6) Ratings
Broadly manage and report comprehensive supplier profiles, capabilities and performance; identify bottlenecks; balance allocations, workloads
Risk Management
Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies
- 1.2Risk Repository(3) Ratings
Idenity, document, and manage business risks in a unified repository
- 1.2Control Management(3) Ratings
Establish and update risk and controls matrix, control test plans, and instructions
- 1.2Control Efficiency Assessments(3) Ratings
Assess control effectiveness on criteria such as geography, business unit, compliance requirements, etc
- 1.2Issue Detection(3) Ratings
Detect and create issues as part of the assessment flow
- 1Remediation and Certification(2) Ratings
Create and update remediation plans and certify controls
Logistics
Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.
- 1.2Transportation Planning and Optimization(7) Ratings
Plan shipments across all modes of transportation via lowest costs/highest service
- 1.2Transportation Execution Management(5) Ratings
Execute and track shipping orders
- 1Trade and Customs Management(4) Ratings
Manage duties, tax rates, customs documents, and other data required for products shipped in and to specified countries
- 1.2Fulfillment Management(6) Ratings
Support for multi-channel demand and execution fulfillment processes
- 1.2Warehouse Workforce Management(7) Ratings
Set goals, measure actuals, and analyze productivity for warehousing tasks and activities
Manufacturing
Manufacturing solution for managing manufacturing processes and costs.
- 1Production Process Design(2) Ratings
Define data for plant hierarchy, process standards, work areas, calendars and standard operations
- 1Production Management(2) Ratings
Centralized critical status information for production supervisors
- 1Configuration Management(2) Ratings
Capture and process customer configuration orders
- 1Work Execution(3) Ratings
Monitor procution status, manage work orders for standard and non-standard production, enforce tight controls on serialized products
- 1Manufacturing Costs(2) Ratings
Estimate, plan and monitor costs and variances by plant. Capture resource costs using standard, actual, LIFO, FIFO or multiple costing methods.
Supply Chain
Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.
- 1.2Forecasting(11) Ratings
Statistically forecast based on historical patterns and sales input, monitor accuracy and estimate new demand
- 8.5Inventory Planning(12) Ratings
Establish projected inventory levels, monitor actual levels and compare with projected levels
- 1.2Performance Monitoring(11) Ratings
Analyze business metrics and compare actual performance to plans, identify issues, prioritize demands and respond to changes
Product Lifecycle Management
Product Lifecycle Management solution with capabilities for innovation management, product development
- 1.2Proposal Management(3) Ratings
Capture budget, resource, and benefit expectations for proposals
- 1.2Product Master Data Management(3) Ratings
Create, classify, and manage product items, BOMs and product changes
Product Details
- About
- Tech Details
- FAQs
What is Epicor Prophet 21?
Epicor Prophet 21 Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(64)Community Insights
- Business Problems Solved
- Recommendations
Prophet 21 has been utilized by various departments within organizations to streamline and improve their operations. For example, Counter Staff have experienced faster and more efficient sales transactions when processing quotes and orders. The Purchasing Department has found value in using Prophet 21 to simplify the procurement process by submitting purchase orders from part vendors. Additionally, the AR and AP Departments have relied on Prophet 21 to ensure accurate and timely financial transactions, specifically by invoicing customers and paying vendors. With its integrated solution, Prophet 21 has enhanced inventory accuracy, reduced picking errors, and maintained optimal inventory levels. It has also supported various operations such as order processing, inventory management, customer information, and accounting as an ERP software. The open database structure of Prophet 21 has allowed users to access information in any format, aiding in informed decision-making. Customers have even used Prophet 21 to run their entire business, including accounting, sales, and inventory management.
Furthermore, Prophet 21 has facilitated seamless collaboration across multiple locations through its deployment throughout the organization. Pricing and purchasing management have greatly benefited from this software. With Prophet 21's help, wholesale distribution businesses have experienced growth. It has proven effective in managing wholesale stock by enabling users to efficiently process incoming and outgoing stock and inventory. Moreover, the software's compatibility with different business models has made it a valuable tool for organizations across industries.
While some users have mentioned that the software can be complicated at times, most find that it effectively manages inventory and fulfills its purpose well. The technical support provided by Epicor has been praised for being a good fit for supporting staff in resolving any issues that may arise. Prophet 21 has contributed to improved efficiency in various areas such as service order entry, machine and tooling order entry, CRM management, order entry inquiries, transaction processing, KPI tracking, decision-making support, inventory tracking across multiple warehouses, dynamic reporting dashboards, employee onboarding acceleration, rewards program creation and tracking, and consignment management. It has also proved valuable for website integration, reporting through Crystal and other third-party programs, customizing screens using Dynachange, and providing access to real-time data across all company locations. Overall, users have found Prophet 21 to be a valuable tool for their businesses, with continuous improvements based on customer feedback.
Based on user reviews, the ERP software has received several recommendations:
Users recommend thoroughly researching options before selecting an ERP system. This would help in understanding the software's suitability for the business needs and avoiding any potential issues in the future.
To navigate the software effectively, users suggest taking advantage of online training resources provided by the software company. Additionally, leveraging professional services can be beneficial during setup and training to ensure a smooth implementation process.
It is advised to carefully consider the specific requirements of the organization, especially related to point-of-sale (POS) and manufacturing processes. This would help in ensuring that the ERP software aligns well with these areas and meets the unique needs of the business.
Users also suggest having patience during the rollout process, assigning someone who understands both the software and business practices, limiting customizations, and investing in support packages for assistance. Furthermore, benchmarking against other top solutions in the market is recommended to make an informed decision.
Attribute Ratings
- 9.1Likelihood to Renew1 rating
- 8.2Availability1 rating
- 6.4Performance1 rating
- 5.8Usability3 ratings
- 6.5Support Rating4 ratings
- 7.3Online Training1 rating
- 8.2In-Person Training1 rating
- 6.4Implementation Rating1 rating
- 6.4Configurability1 rating
- 9.1Product Scalability1 rating
- 5.5Ease of integration1 rating
- 8.2Vendor pre-sale1 rating
- 8.2Vendor post-sale1 rating
Reviews
(1-25 of 28)- It works well with Microsoft-based products, specifically SQL Server.
- It is easy to view all inventory data and customer information down to specific detail.
- The software is easy to customize based on our needs.
- It is not as expensive as other competing products.
- It can be complicated at first to understand how to use it.
- The information stored in the database can be difficult to locate or understand.
- The CRM system can be slow at times and hard to navigate.
- Difficult to export data from the application.
Impossible to Work With and Antiquated
- Nothing, it does many things but does NONE OF THEM WELL.
- There is no functionality for automating orders entering into the system.
- There is no way to enter data into the system.
- Nearly any change to the UI will break something. (EX P21 cant automate faxing if you put a parenthesis in the fax number which is absolutely ridiculous)
- There are thousands of reference constraints on all data fields.
CRM Vehicle to Drive your Business to Success
- Houses all pertinent customer information: Address, Phone, Contacts, Ship To locations.
- Allows Customer Service to enter orders for customers based on Purchase Orders.
- Allows Purchasing Manager to purchase inventory to stock in warehouse as well as fulfill customers orders.
- Allows the Warehouse to properly ship and track items being shipped to customers.
- Allows the Accounting Department to accurately invoice and receive payments from customers.
- Prophet 21 has features for every aspect of business and constantly improve software based on new technology and customer requests.
Epicor for the Medium to Large Sized companies
- Does its basic job well with growth potential
- Compatible with 3rd party software
- Use of AI
- Reporting and Dashboards
- Comprehensive customization of many fields and screens
- Offers a fairly robust API that allows external connectivity
- Provides connectivity to Crystal Reports for improved reporting capabilities
- Some background technologies are still a bit behind the current development technologies in the market.
- Only started offering a Web-based front end to Prophet 21 in the past year, and it still has a number of limitations not present in the client-based program
- When new iterations/version are released, there are often significant bugs that require opening Support Requests
- Epicor (P21) Support is still not the most responsive or efficient
Prophet 21 Catchy Product Review
- Ease of use. Prophet 21 application designers have put a lot of thought into making Prophet 21 simple to use yet powerful enough to meet the demands of thousands of distribution businesses.
- Open database. I love the open database architecture. It allows me all the functionality I need to write custom reports for my business.
- Fits a wide range of business requirements.
- Lots of stuff in there we just don't use.
- Can sometimes be slow aggregating data.
- Artificial limit on the number of windows that can be open in the software at one time. Most computers today are more than capable of handling a much higher limit.
Customer Service and Inventory
- I love the Item Master Inquiry screen. Anything and everything you need to know about items can be found in one location. I like that each area has its own tab so you can quickly go to the area that you need to find. Sales History or Purchase History are two that I frequently use.
- PO Requirements Generation is also a great powerful tool to utilize for purchasing. If you set up your ABC Classes, Safety Stock and utilize Up To as your replenishment method the system can basically do your purchasing for you and you can feel comfortable with the way it purchases.
- I love Dynachanges and Dynachange rules. It truly allows you to customize the screens to meet your department or companies needs. You can move things around and if you have a function that is always repeated you can make it happen automatically with Dynachange rules.
- PO Requirements Generation - We need the ability to add items on the fly in PORG.
- In Order Entry - You have one Carrier ID for the entire order. Sometimes items need to ship different ways. It would be extremely helpful to have a Carrier by item option to be used to change one item to UPS Red, one to will call or whatever is needed. We struggle with this daily and it adds time for our takers and often due to this shipping is confused by the instructions and things are shipped incorrectly.
- When doing imports if something errors out the error log is very hard to read and understand. Better descriptions and maybe not such technical wording would help us to understand it better.
- When sending acknowledgments more options to select multiple contact. You can manually type them but would be nice to just select multiple contacts. Many times we are sending to more than one person so we have to manually type the email address for the second person.
- When sending an email out of P21 add the ability to add an attachment on to that email.
P21 Review
- We can log every customer correspondence and anyone can see anytime which reduces the dependency on personnel.
- Detailed reporting feature which allows you to pull out different useful reports.
- Easy to learn and work.
- More transferability, with more drill down techniques especially in accounting.
- Better and systematic rebate functionality.
- Easy alert setups on different things to remember.
Epicor P21 Review
- P 21 integrates easily with our CRM software.
- From a marketing perspective, P 21 allows us to enter prospects and convert them so we can track history.
- From a marketer's perspective, it would be nice to have a way to pull contact lists directly from P 21. Now we are able to use our CRM software for this, but before CRM, I would have to ask our business systems analyst to pull customer lists.
- The system allows us to pretty much design it to work the way want it to work. It is a very flexible system for the most part.
- The system doesn't let you make too many shortcuts with getting something processed. It forces you to go through the proper steps.
- The system keeps track of everything and can be easily retrieved through history searches. Detailed reports, graphs, ....
- CRASHING, the system crashes too frequently for me. 3-5 times a day, support can't figure out why it happens. Extremely annoying when in the middle of a transaction.
- Overall support from P21 technicians is poor. If they or you can't replicate a problem, they can't help. Even if the problem is frequent.
- Cycle counts are a concern. Not much of a real cycle count report to check inventory daily, we had to create our own.
- Crystal Reports and how they can link with documents are challenging. Especially for packing lists and commercial invoices. As well as certs that are created for some items.
Service and Distribution with Pixie (PXII)
- I process machine orders that are shipped directly to our customers. Prophet 21 allows the ordering and billing to be tied together and handled as one transaction.
- We have a technical service team that services our customers in a large geographic area. The Prophet 21 service module allows us to track the serial numbers of the customer equipment and what work is being done, has been done, and should be scheduled in the future. Each technician can have their schedule available to all concerned parties.
- Tracking our customers' multiple ship-to addresses is easy. Some even have different company names, but the same bill-to address. Prophet 21 handles this seamlessly.
- The service module could be more integrated into the Prophet 21 program. It is a separate log-in and the orders can't be accessed from the main module.
- Integrating with tasks could be easier to use.
- Integrating with Outlook would be very helpful. I did look at a program while evaluating P21 that had great integration. P21 could be better.
P21 Good Choice for Small Businesses
- It is a single system - all in one ERP system
- Clients seem to like it
- It is less expensive than Salesforce
- It would be nice if they had a SAAS billing model
- It would be better if it was more mobile friendly and worked on an iOS App
- It would be better if it had an updated GUI
- It would be better if Epicor Support was better
Well balanced ERP software
- Flexibility, the software is very flexible and customizable
- Cost-effective ERP when compared to other competing products
- Community support. Beyond P21 support, there is a strong community of users that are very helpful in solving problems and getting answers.
- Can be a little complicated at times
- Support could use a little more of a personal touch with call-in options
Epicor Prophet 21
- P 21 does a great job of managing inventory throughout the purchasing, inventory control and sales processes.
- Having the data accessible in an SQL database has been huge for us, P 21 does a good job of capturing all the transactional data.
- The ability to customize the screens is a big advantage and something we take full advantage of.
- The built-in CRM is a huge plus, but it could be more robust, it doesn't need to be on par with the other full-blown CRM packages, just close the gap.
- I've been attending the Summit/Insights conferences for 10 years now, over the last few years it's "head-scratching" of how much turn over is occurring in the key management positions, seem to get different priorities each year.
- The move of support to India is a disaster, when putting in a case I cringe - waiting to be asked to provide detailed steps and re-hash details, half the time it seems like I'm training the people on the other end during a Bomgar session. When I do get someone in the U.S. the support has been tremendous and resolved quickly, most of the time the first time around.
Trying to love you, P21
- Audit Trail is a nice feature, it keeps track of old prices and who did what on some transactions.
- Item Fast Edit is also a feature we use often but is limited by what it can and cannot do.
- Short Code has been beneficial as well since ABC classes affect other departments and their functionality.
- There needs to be more access to areas that can give you a QOH (quantity on hand) it would be very helpful in Item Fast Edit.
- The "Shipped" checkbox in "Extended Info" on PO's has no function!!!!!! Have no idea why it is there.
- No functionality for Annual Return of non-moving inventory.
P21 Review
- The ability to customize the system.
- The ease of getting to the information.
- The network community that works so well together to find solutions to problems
- Our suppliers have a lot more contract pricing. We are unable to connect supplier purchasing pricing contacts with selling pricing for individual accounts.
Moving our business forward with Prophet 21
- Prophet 21 does a great job at putting in a lot of information to answer customers' questions easily and in one place.
- Prophet 21 also does a good job at having solutions for known problems accessible. I have found many solutions to small issues easily on their solutions database.
- Prophet 21 also does a good job at having learning tools at the user's fingertips. Having the Epicor University, the conference with so many people and classes at your fingertips.
- Prophet 21 could improve on the ease of exporting reports from the application.
Epicor Prophet 21 Review
- Good for distribution companies
- Easy to manage uploads of inventory or changes
- Pricing Libraries
- The support service is horrible, takes too long to respond and they do not communicate well in a timely manner to issues.
- Reporting is harder than expected
- Training Material is limited
About to Implement, Trained and Ready to Go!
- We now have the ability to just search for the screen, portal or interface that we are looking for to complete the task we are working on.
- Integrated reporting and dashboard features, that are always up to date.
- The ability to share relevant customer information with relevant people within our company.
- We've are just starting to roll-out P21, so we haven't used it in the live environment yet.
Moving into the future with P21
- For our company in particular, P21 addresses new items that can be created on the fly. Right now, the salesperson either has to create an *asterisk item or wait for the product to be added to the system. Asterisk items cause many issues in our current ERP system.
- P21 offers a diverse way to utilize Vendor and Customer pricing. It provides much most flexibility and accuracy, not just for the buyers, but information used by salespeople.
- P21 also mitigates negative on-hand quantities, which currently causes a large amount of problems in our current ERP system.
- There are a number of processes where it seems like there are far too many steps.
- In regards to bun adjustments, it would be nice if you can assign inventory at the same time, instead of it being two separate transactions.
- The many steps to a Tag and Hold order is frustrating.
P21 a great tool for fastener distributors
- We are a specialty distributor. We don't have a product line per se. We manage inventory by customer. P 21 gives us the tools to do this effectively.
- The accounting functions provide us a very good picture of our success in meeting our financial goals.
- The portals that we can configure give us a good day to day pulse on the business
- We do a great deal of kitting and re-work. P 21 helps us manage these processes.
- The system is fairly intuitive and easy to use.
- The customer master inquiry is a good tool. I like the tab for order history which shows 24 months history to establish trends. The same data should be available for invoices and GM %.
- In item master inquiry, the data is shown on a location basis. It would be good to have a tab that shows total corporate data (inventory, sales history, usage, etc.)
- I mentioned previously that P21 accounting functions are strong. That being said, the system really makes you pay to correct errors in pricing, A/P, receiving and billing.
Prophet 21 : No reason not to get this software
- Allows Beginning to End Solutions
- Processing and layout
- Ease of use
- Capability and integration with necessary tools
- Additional connection and integration to popular industry products
- Better CRM integration and development
P21 for Distribution Growth
- SQL based database recording all transactions. This allows us to use common SQL tools for data reporting. We have had to rely on Crystal Reports and other BI tools such as Sisense to supplement the reporting offered from the P21 application.
- Demand Forecast is measured across all our warehouses and allows us to stock the correct inventory levels for each location. It is captured at time of purchase and recorded against a customer's default warehouse location regardless of where the item ships from.
- Complex pricing can be setup with Sales Pricing Maintenance to charge different prices based on suppliers, discount groups, individual items, and certain customers.
- Not very flexible. For example you cannot change which fields get exported when sending an EDI Invoice to a customer.
- Difficult to update records. The Fast Edit functionality leaves a lot of filtering features to be desired. I've seen good things with their 2017 version, but we have not yet implemented that upgrade.
- Search functionality is pretty bad when looking up an item, order, customer record etc. It is very slow and cannot be filtered to only look for specific fields.
Great Software, Great Company
- Support
- Extensibility
- Ease of use
- Rigidity (sometimes it is just too structured)
- Easily crashes
Detailed Honest Review
- Scalability and the capability to mold to a lot of different companies' business models.
- The Purchasing/Forecasting functionality is top notch and very moldable to any purchasing model ranging from central purchasing down to individualized seasonal items. Once set up it will let you get away with a smaller procurement department as the system will tell you what you need to order.
- There are a ton of purchasable add-ons from the vendor along with even more third party add-ons that make this a wonderful software if you have the money and skilled personnel to support it.
- The vendor is good about fixing issues quickly but sometimes it's difficult to distinguish between an actual error and a company specific business process.
- Developers run a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait!
- Scalability and the capability to mold to a lot of different companies' business models. Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features. This also makes data entry cumbersome as you have to know what fields to enter depending on what functionality you are using.
- Slow to implement vendor driven Idea's Network from user ideas.
- The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements in the continuous improvement method.
- Developers run a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait!
- The company's move to have the first level of support go to India can lead to frustrations because of the communication barrier along with new support teams that are not yet very knowledgeable in this software and the level of experiences with the software is still being developed.