LiveWell billing FAQ

How can I pay my bill using the LiveWell website?

1. Log in to the LiveWell website.
2. From the Billing menu, select View & Pay Your Bill.
3. If multiple accounts are visible, select the account you’d like to pay.
4. Select Pay.
5. Select the amount you’d like to pay (Amount Due or Outstanding Balance), or fill in Other Amount.
6. Choose your Payment Method or add a new payment method.
7. Follow the on-screen prompts to complete your transaction.

How can I pay another person's bill using the LiveWell website?

You’ll need the following information in order to make a payment for another person:

• Guarantor account number and guarantor last name, or
• Guarantor account number and guarantor’s date of birth, or
• Guarantor account number and the last four digits of the guarantor’s social security number

When you have the right information:

1. Go to the LiveWell login page, but don’t log in.
2. Select Make a Payment on the right.
3. Follow the on-screen prompts to make a payment for another person.

How can I view my past statements using the LiveWell website?

1. Sign in to the LiveWell website.
2. From the Billing menu, select View & Pay Your Bill.
3. Select the account you wish to view.
4. Under Account Type, select See Account Detail.
5. Scroll down to see the Statements section of the page.
6. Select the date of the statement you wish to view.

How can I view my billing history and receipts using the LiveWell website?

1. Sign in to the LiveWell website.
2. From the Billing menu, select View & Pay Your Bill.
3. Under Last Payment, select See Recent Payments.
4. Choose a date range for the Billing History and Receipts you’d like to view.
5. Select View Payments.
6. You’ll see a list of all payments made during the selected time period, including the date, payment description, payment source and amount paid.

I was told my credit card would expire before the end of my payment plan. What should I do?

In order to maintain security, it’s important to verify your credit card info at least once every 12 months. If your card is expiring, please update your account with a new card so your payment plan remains current.

As a reminder, Aurora Health Care, Aurora Health at Home, and Advocate Health Care send bills separately. If you have payment plans for more than one of these entities, you must enter your new card information for each of them separately.

What do I do if there is a billing error?

Contact billing customer service at 800-326-2250 or send us a message (from our LiveWell website, select Contact Customer Service from the Messaging menu and follow the on-screen prompts).

If you have other questions about billing, insurance or making payments outside of our LiveWell website, view our Billing FAQs.

You can also email our LiveWell support team or call us toll-free at 855-624-9366.

Billing FAQ: Get all of your billing and insurance questions answered in clear, simple language.

Send us a message. Send us your Aurora billing question via secure message, and we’ll respond within three business days.