ComplaintsforBe Naughty

• Initial Complaint

  02/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 14th **** I signed up on their website, and immediately realized within less then an hour of being on the site that it was filled with fake accounts and scammers. I don't mean a few, I mean it's very obvious that the entire site is bogus.I sent a message to the company through their contact forum complaining of this and insisted the refund my money immediately and threatened to charge-back. Although they did reply, it was a response that was not a resolution, basically telling me they are not giving my money back but offering me free "upgraded" membership to their bogus site.Now, a month later, I am finding that when I "verified my email" upon signing up with the first site that in the fine print, that meant they were going to sign me up on a "partner" site and duplicate my profile. Now that "partner" site is billing my credit card.This practice is deceitful.I was in touch with the company immediately requesting they return my money and disable my account and they brushed me off. The services they provide are completely bogus and they should not in operation.Here is a quote from their email back to me "We totally understand your frustration, but as the payment has already been taken, the only offer we can provide you with is our compensation." and then they proceeded to offer me the upgraded services on their scam website.

  Business response

  02/15/2024

  Hello! Thank you for letting us know about this issue. We should draw your attention to the fact that we do not need to convince people to join our sites in this way. We neither use any automatic systems to generate messages from users as well as we do not condone the use of such profiles. Under no circumstances do we send any mail that is not generated from members, because this practice would be illegal and completely unacceptable. We don't lure members into paying for a membership either. Our company does not promote our websites using these methods. We aim at genuine dating and use other methods of advertising. We are interested in spotting this profile and taking it off our database.

  While you were buying a membership at BeNaughty.com, there was an offer to get a free trial at IAmNaughty.com. It was a special offer '2 for 1' on the same payment page. Also, there was an option to refuse this offer by unmarking it. As we can see, this offer was accepted by you and you received confirmation emails from both sites to your email address. According to our Terms of Use, you could cancel any of these sites anytime before the expiration date online or by giving us a call. Unfortunately, you didn't do that and the charge for the next month has been applied. We have canceled your subscription. No further payments will be deducted from your account. Also, we have issued a refund for this amount.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled at least a year ago and it was successful, but I was charged $38.59 on 2/5/24

  Business response

  02/08/2024

  Hello! Thank you for letting us know about this issue. Unfortunately, we cannot locate your email address *************************** in our database. Please, provide us with the first 6 and the last 4 digits of the card that was charged, and any alternative email address that *** be connected to the profile. You *** answer directly to our email address ***********************************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Today I went on the dating site BeNaughty.com and purchased a 3 day trial membership. After paying the $2.99 or so it asked if I wanted premium, when I hit the back button I thought all was ok until I get a $11.63 deduction from my account. Saying I purchased a premium package.. I clearly never ordered it and upon talking to customer service the woman ***** #**** spent 29min trying to convince me I wanted it. On speaking with ************ found out that wantmatures is there's as well, who so happend the do the exact same thing to me two months ago. She offered me one month plus ...plus. I said no I want my money back.

  Business response

  01/17/2024

  Hello! Thank you for letting us know about this issue. After selecting a basic membership plan, which allows you to communicate, the site offers additional features. Premium Dater is a package of additional features, that includes 2 features Extra Benefits and Chataholic Pack, and gives you some benefits to the basic membership. As we can see from the records, you pressed the 'Continue' button and purchased these special features, as the purchasing time for the features coincides with the initial purchase. That page was clear to understand and the charge was not hidden. We assure you that your subscription is canceled so you won't be billed again. As requested, we have issued a refund to your initial account. Usually, it takes **** business days for a refund to appear on your account statement.

  Customer response

  01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  11/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  These people will keep charging you after you cancel.

  Business response

  11/17/2023

  Greetings!
  
  We have checked the system and we can see that you canceled the repeat billing on your profile, but after the expiration date, that's why you have already been re-billed for another period of subscription.
  
  There are 4 ways you can cancel your subscription:
  1) You can do it manually yourself on the site (go to My Settings and then Billing history);
  2) You can do it by calling Customer Support;
  3) You can do it via the Contact Us form;
  4) You can do it by email (as a reply to any site notification).
  
  Our customers always receive a confirmation email right after cancellation.
  
  At the moment we assure you that your subscription is now canceled so you won't be charged again.

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I used the website with the trial membership and did not want to have my account turn to a full membership automatically. I remembered to cance my membership a day before the last day and I still am receiving notifications stating money is trying to be deducted from my account. First around almost 50 dollars and then charges the following days for around half of that. I requested that I wanted to cancel my subscription and did it online and have the cancelation confirmation, yet money is still trying to be taken out my account. There is no money in it to begin with so it was declined, but Im frustrated with waking up and seeing money try to be taken from my account and I requested to cancel recurring billing. I dont want the services the site offers and I dont want a membership on the site. I just want them to stop trying to take money from me I dont even have money to begin with. I also want all my information taken off the website. Please stop trying to take money from my account. Im barely making it and I cant afford to have a company take money when I already said that I dont want their services. I already said I dont want the service yet everyday I wake up I see an attempted charge please understand my frustration and stop causing me trouble thank you

  Business response

  11/15/2023

  Hello! Thank you for letting us know about this issue. We have checked the system and we can see that you canceled the repeat billing on your profile, but after the expiration date, that's why you have already been re-billed for another period of subscription. Our customers always receive a confirmation email right after cancellation. At the moment we assure you that your subscription is now canceled so you won't be charged again. As we can see from the records, the charge for a 1-month membership plan was declined.
  
  

  Customer response

  11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************
  
  
  
   
  
  

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/27/2023 at approximately 1 AM I was looking at benaughty.com the honest guy truth somehow I got signed up for a membership. I dont recall putting any of my information in for a membership. However they charge my cash app card $26.49. I immediately messaged them canceled it and stated I didnt want a membership and they refused to give me back my money. Its just a huge scam. Its a complete scam, its sad that theyre even allowed to be on the Internet $26 might not be a lot of money to some people but its a lot of money for me . If you could help me get my money back great if not, please do something with this company. Theyre horrible. I dont know how they were able to do that. I dont know how or where I clicked on signing up for anything but Im pretty sure I didnt have a great evening, thank you for your time

  Business response

  10/27/2023

  Hello!
  
  As we can see your email address is not registered in our database.
  Please, contact us via email address ********************************** to be assisted with a refund.
  
  Looking for your reply.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In March 2023, I purchase a 3 day subscription for $2.99. On June 8, 2023, they charged me $19.29. Then today (Oct. 7, 2023), I have a pending charge from them for $9.75.I attempted to deactivate my account and cancel the recurring billing online, which I never agreed to, and the process ends by directing me to a phone number. I called multiple times and the person kept saying that she couldn't hear me and that there was an issue with my phone (I have ******* 5G, full bars, nothing wrong with my phone). After multiple attempts I was finally able to get them to speak to me and deactivate my account, then I asked them to refund me the erroneous payments and they claimed that I agreed to a recurring subscription. I am beyond frustrated and this was such a scam!

  Business response

  10/10/2023

  Hello! Thank you for letting us know about this issue. Unfortunately, your cancellation procedure was not completed as was advised on the cancellation page, this is why you were charged for the next billing cycle.We would like to emphasize once again that when you selected the membership type, it was stated that it is auto-renewal and that it will be billed on a monthly basis. In the process of purchasing the membership, you are shown a tick box in which you agree to our Terms of Use and which you have the right to disagree with and not go ahead with the membership. On making the payment, a confirmation page is revealed (which it is recommended that you print out for future reference) stating that if you have taken an auto-renewal membership, you should cancel repeat billing yourself or ask customer support to do it for you when you no longer need it. Now we have canceled the subscription and no further payments will be deducted from your card. Also, we have issued a refund for these amounts. We apologize for any inconvenience caused.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I subscribed to be naughty for a one day subscription for $0.99. I immediately called and demanded they cancel my reoccurring subscription before the 24 hour deadline. The man tried to insist I stay on the reoccurring billing regardless of me demanding he cancel it. After saying he finally cancelled it, the company still takes money from me. I want to be off the company billing immediately

  Business response

  08/02/2023

  Hello! Thank you for letting us know about this issue. While you were buying a membership at ************** there was an offer to get a free trial at ***************. It was a special offer '2 for 1' on the same payment page. Also, there was an option to refuse this offer by unmarking it. As we can see, this offer was accepted by you and you received confirmation emails from both sites to your email address. According to our Terms of Use, you could cancel any of these sites anytime before the expiration date online or by giving us a call. Unfortunately, you didn't do that and our system tried to charge you for a 1-month membership plan but it was declined. For now, we can assure you that both of the subscriptions are canceled. We apologize for any inconvenience caused.

• Initial Complaint

  06/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had registered on Iamnaughty.com using my email address ************************** I thought that they would only deduct $2.97 but instead they charged me additional $21.99 for no reason whatsoever. Now, the website is not letting me cancel the supposedly 'repeat payment cycle'. They have taken my money without any reason and now will not cancel my subscription, despite multiple emails. I am really scared that they will continue to empty my bank account, as I gave them my card detail. I request the company to please cancel my subscriptions and relieve me of this agony. I never expected them to take so much of my hard earned money. This website has caused me a lot of mental stress.

  Business response

  06/30/2023

  Hello! Thank you for letting us know about this issue. As we can see from the records, after the initial membership you have purchased a Premium Dater package. Premium Dater is a package of additional features that gives some benefits to the basic membership. Unfortunately, your cancellation procedure was not completed as was advised on the cancellation page. For now, we can assure you that your subscription is canceled so you won't be billed again.
  
  

• Initial Complaint

  06/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Keep getting recurring charges for dating site account that I thought was cancelled, need help cancelling and stopping these recurring charges from srcttg.com

  Business response

  06/20/2023

  Hello!
  
  Unfortunately, your cancellation procedure was not completed as was advised on the cancellation page.
  We would like to emphasize once again that when you selected the membership type, it was stated that it is auto-renewal and that it will be billed on a monthly basis. 
  
  In the process of purchasing the membership, you are shown a tick box in which you agree to our Terms of Use and which you have the right to disagree with and not go ahead with the membership. 
  On making the payment, a confirmation page is revealed (which it is recommended that you print out for future reference) stating that if you have taken an auto-renewal membership, you should cancel repeat billing yourself or ask customer support to do it for you when you no longer need it.
  
  Now we have canceled the subscription and no further payments will be deducted from your card.
  We apologize for any inconvenience caused.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩