United Airlines

Get set up for success with United Airlines

ConcurTraining Site Retirement and Asset Migration

As part of our ongoing efforts to simplify and enhance your learning experience, ConcurTraining.com will be retired in September 2025 and integrated into established SAP platforms, streamlining digital learning across the SAP product portfolio.

Call to Action: The assets linked on ConcurTraining.com will no longer be updated, so please begin updating your bookmarks with the new locations immediately. (Note: The ConcurTraining.com pages will be migrating in a phased approach beginning in March.)

For more information, see our SAP Concur Community blog article at ConcurTraining Site Retirement and Asset Migration.

 


 

Concur® TripLink Initial Set Up

1. Update your Concur TripLink Discount Code*

*If you do not have negotiated rates with United, skip to STEP TWO.

2. Update your travel policy for Concur TripLink bookings:

Apply Concur Travel policy notifications to bookings made directly on United.com or mobile app by travelers who have linked their Concur and United MileagePlus accounts. Please refer to the Configuration section of the TripLink User Guide to learn more.

Notify Your Travelers

Travelers need to be “connected” so their bookings sync with SAP Concur solutions and they get negotiated rates on United.com and the United Mobile App. Travel Administrators can use the TripLink Admin Controls to set messaging preferences that help travelers know how to connect to travel integrated partners. To get connected, a traveler enters their UnitedMileage Plus number into their Concur Travel Profile and enrolls in Travel Partner Integrations. Travelers will receive a confirmation email from SAP Concur to indicate a successful connection. Travelers can also confirm that they’re connected by logging into SAP Concur and visiting the United SAP Concur App Center Listing.

Travelers can also confirm that they’re connected by logging into Concur and visiting the United App Center Listing.

Traveler Communication Resources

When your travelers log into Concur Solutions, the Concur Company Notes are front and center, and a great way to communicate this important connection. You can modify this information and educate your travelers by following the instructions below:

Additional Resources

Booking United Airlines with Concur (Demo)


Frequently Asked Questions

I need to discuss how this works with a human. Who can I reach out to?+
My Traveler received a connection confirmation, however they are not seeing the corporate checkbox when they log into United with their MileagePlus number.+
How can my traveler confirm that their Concur and United MileagePlus accounts are connected? +
Is it possible to turn off Basic Economy United Fares on United.com for TripLink or “Corporate travel” bookings?+
What if my travelers need to make changes to their tickets?+
What if my TMC does not participate in TripLink, or accept TripLink data?+
Our company uses International SOS (ISOS). How can I be sure that my United bookings are
available in ISOS?
+
How do I manage unused documents booked on United.com?+
Does the integration work with Pass Plus and Perks Plus? +
What will my travelers see when they book a corporate trip on United.com?+
Can my traveler include ancillaries?+
Does United include information from the traveler’s Concur profile?+
Does the Traveler’s Form of Payment (FOP) sync between Concur and United?+
Can travelers make car and hotel reservations on United.com?+
Will I have the ability to see data-source in Prism reports?+
Can my travelers book leisure trips using our negotiated rates?+
My traveler received the following email from United Airlines. What does this mean?+