21,928 total
Very helpful and polite call handler when I called to change my subscription. No hard sell and a grateful and thankful man who couldn't be nicer to do business with.
Refreshing to have an easy and uncomplicated experience with a call centre.
Date of experience: May 07, 2024
Reply from People's Postcode Lottery
Thank you for your lovely review about one of our team members and for sharing this with us, Chrissy. - Jay
I joined Peoples Postcode Lottery at the end of March. I called to question why I hadn’t been paid £10 winnings from the 3rd of April draw.
The agent was very friendly and polite and explained that what I thought was a 3rd of April win, was in fact a notification date from a March draw.
She told me exactly how the draws work and said that in all cases, I would be contacted if I had any win.
Before the call end she asked me to confirm all my contact details to make sure they were all correct on their system.
A very efficient agent.
Date of experience: May 07, 2024
Reply from People's Postcode Lottery
Thank you so much for your kind words regarding one of our agents, Kevin. We are happy to hear that all your queries were answered and your call was so positive. Fingers crossed we will be in touch for a win soon, Kevin. - Jay
Rang them again today to find out more info and they was so helpful and we was having a good conversation about anything and everything and had a good laugh. They explained everything and couldn’t have been more helpful. I recommended people’s post code lottery if you’re thinking of joining!
Date of experience: May 05, 2024
Reply from People's Postcode Lottery
We are so pleased to hear this, and how positive your experience was when you called us, Kayleigh. 💛 Thank you for playing and for sharing the great work our players do by raising funds for our supported charities. Good luck in the draws! - Jay 🍀
Contacted them via phone as I had won a gift voucher but couldn't redeem it. Spoke to a really friendly lady who helped me claim the voucher and also told me about the fundraising that had been done in the local area.
Date of experience: May 06, 2024
Reply from People's Postcode Lottery
Thank you for taking the time to leave us a review and for your kind words, Mark. Congratulations on your win, and we hope you treat yourself. - Jay
"Thank you to the charity organization for your unwavering dedication to helping those in need. Your compassion and efforts have made a real difference in the lives of so many. Your commitment to making the world a better place is truly inspiring, and we are grateful for all that you do. Thank you for being a beacon of hope and support for those who need it most." And about the draw I will like to informed you if there’s a way you be doing the draw opening so that everyone can see the transparency because people are stopping to donate because they thought it’s not transparent enough I read some comments on your various platforms which some people keep saying you just pick people to act if there’s something you can do on that people really want to help but they need transparency thank you
Date of experience: May 07, 2024
The lady I spoke to was very helpful she gave very clear information I could not fault the staff. The only thing negative I could say was I was on the phone holding for customer service for 6 minutes before anyone was free, it was mostly a positive experience.
Date of experience: May 07, 2024
The process to apply was easy and straightforward. Payment process quick and easy.
Everything is explained to you on line, unsure if backed up by post?
Easy payment when you win and will always be informed with winnings.
Just sit here and The postcode Lottery does it all for you
Date of experience: May 02, 2024
Reply from People's Postcode Lottery
Thank you for taking the time to share your review with us, Glenn. We are pleased to hear how straightforward the sign up process was. New players will get a welcome email/letter with their subscription details. Fingers crossed for a win at your postcode! - Jay 🤞
Only just joined but this was a very simple process and it was made clear what to expect. Received a confirmation email immediately too. All good so far.
Fingers crossed! J
Date of experience: May 04, 2024
Reply from People's Postcode Lottery
Thank you for sharing your review, we are pleased to hear how easy it was to join us, Jacqui. I'll keep my fingers crossed for you too. - Jay 🤞🍀
My initial contact by phone was smooth, the representative was inviting, explaining A to Z in a very professional manner, and very thankful. The whole process was a pleasure.
To date I am very impressed.
Many thanks, I look forward to our future draws.
Date of experience: May 02, 2024
Reply from People's Postcode Lottery
Thank you for sharing your positive experience when you got in touch, Rob. We are so pleased to hear your kind words regarding one of our team. Good luck in the draws! - Jay🍀
Absolutely lovely lady so polite and was a pleasure to talk too. She was very knowledgeable and dealt with my query efficiently and quickly. What a shame there are not more people like her.
Date of experience: May 07, 2024
Process to sign up confusing, took me 3 attempts as wouldn't accept PayPal, which was my preferred way of paying. Needed to use both phone and tab to do bank details as kept logging me out after confirming bank details. In total took 5 attempts to join. But I'm now signed up with Postcode Lottery.
Date of experience: April 30, 2024
Reply from People's Postcode Lottery
Thank you for your feedback.
I am sorry to hear that you had experience issues with our website when joining us.
Now that you are signed up you will have the chance to win cash prizes everyday from your first draw.
Good luck in your future draws.
Kind regards
Shaun
The lady that I spoke to was really lovely and patient. She was definitely a great advocate for the Postcode Lottery. Her patience and explanations were greatly appreciated.
Date of experience: May 07, 2024
The male operator was very clear spoken and had a friendly attitude which was so delightful. Fervently wish all my telephone experiences were this good.
Date of experience: May 07, 2024
After finding out to my horror two refer a friend vouchers have expired i on principle have today cancelled my subscription with people's post code lottery as will my friends will also be doing, l extremely disappointed,
It's crazy the vouchers couldn't be reinstated see as you run regular ads on TV touting people to join this must cost a fortune yet you choose to let me and my friends walk for you wrong doing, it scandalous! So we're out!
Date of experience: May 03, 2024
Reply from People's Postcode Lottery
Thank you for your feedback Mark.
I am sorry to hear your refer a friend vouchers had expired. When you refer a friend the reward claim link is valid for 90 days. Once redeemed players have at least 12 months and up to five years to use the selected rewards.
If you have had issues with redeeming your vouchers please contact our Customer Experience Team on Freephone 0808 10 9 8 7 6 5 and we will be happy to assist you further.
Kind Regards
Andrew
Easy, really helpful if unable to do in the phone. The assistants on the phone help you and explain really well about postcode lottery and tell what’s they do and what they do for charity. Easy online as well and quick email back.
Date of experience: April 30, 2024
Reply from People's Postcode Lottery
Thank you for your lovely review, and for sharing your great experience when you got in touch. - Jay
I have just moved to this address and can feel my grandma telling me to join and she loved helping all your charity's and then won she has passed now but I can hear her voice telling me go on you can't win if your not in
Date of experience: April 30, 2024
Reply from People's Postcode Lottery
We are sorry to hear about your loss, Adele. However, it is lovely to hear your grandma had a win. Thank you for joining us, and for helping us raise funds for our supported charities. - Jay
Spoke with customer service to sort bank details. Very helpful and polite. Not too long waiting on phone either
Date of experience: May 07, 2024
I found signing up with Peoples postcode lottery very straightforward. The website was easy to navigate (even for me with being not to tech savvy) & only took about 5 minutes, if that.
Date of experience: April 30, 2024
Reply from People's Postcode Lottery
We are pleased to hear how easy it was to join us, Mrs. Thank you for sharing this with us. Good luck in the draws! - Jay
The lady who I spoke to was very helpful and it was also nice to hear about how much money I had paid towards charity by doing the postcode lottery, she changed my bank details for me which was the reason for my call with ease
Date of experience: May 06, 2024
Reply from People's Postcode Lottery
Thank you for taking the time to leave us this lovely review, Liz. We are so pleased to hear your kind words about one of our team. Thank you also for playing on behalf of supported charities, and good luck in the draws! - Jay 🍀
Super friendly and helpful. Sorted my issue immediately and I wasn’t waiting on hold for too long before the call was answered.
Date of experience: May 04, 2024
Reply from People's Postcode Lottery
Thank you for sharing your positive experience when you got in touch, Gem. We are pleased that your issue was sorted immediately. - Jay
